Vacation Rental Pros Property Management LLC

Thank you for your assistance in this matter. I have received a check with the appropriate refunded amount.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:100 dollars does not cover the cost of damage done to phone bc towel rack was not anchored, and the groceries that went bad because of faulty refrigerator. Total costs are approximately 200 dollars that we spent out of pocket due to neglect on property. 
Regards,
[redacted]

Complaint: 11442401
I am rejecting this response because:  What they replied is false,...

there were no keys in the lock box at the condo, and the keys in the lock box at the office were not accessible as I described in my original complaint.  I find the typos and bad grammar in their response further indication of how little care has been given to my issue. I also don't see what difference it makes that the office is about 2 miles from the condo, as I described in my original complaint, we had no car. Finally, what was their reason for offering $180 (not accepted) with the caveat that we would not be able to discuss our displeasure with their service using  any form of media.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the answer is not clear.  the refund can be processed through the credit card that was used or by check.  what does "the fund processing through credit card currently" mean?  please send me email verification the refund has been returned.  [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Vacation Rental Pros (VRP) response did not accurately represent resolution of the problems as stated in our initial complaint. They talk about a quality control person but I sent them pictures of the dirt and cigarette pack, pacifier  and when their cleaning person arrived to remove the grease from the kitchen she shared that the place had not had a deep cleaning and was in need of one. The pool issue was not one of normal maintenance as the problem was that of the filter pump being inoperative requiring a service call.  In terms of responsiveness, my [redacted] made 24 calls to VRP between between Sunday and Wednesday to try to get problems resolved. We have a log of these calls on her cellphone. Response was either nonexistent or subpar in terms of resolving problems. They also neglected the fact that the number of bathrooms was misrepresented.  With respect to the mulch, it could have been done the week before or after we left as the association does not schedule the mulching and VRP did not send anyone to check the noxious odor with us. The odor was not a normal mulch odor. It was sour reeking of ammonia and a urine-like smell indicative of sour spoiled mulch.. Their offer of $300 was simply an offer of  not to post any negative reviews about them as their acceptance release states. We paid $10,000 for the two weeks. Our request of a refund of $1200 is more than reasonable.  This will be our last communication and our formal complaint stands unresolved. Regards,
[redacted]

The guest offered a move on Wednesday and Thursday, but declined it. The reason why she was offered a move so late in her stay is because she did not report the A/C issues until Tuesday afternoon, 7/5/16, not on arrival at 7/2/16 or on 7/4/16 when she claims it was a bad A/C. Ac Vendor went out and changed the filter, put coolant into the A/C to make it work, but [redacted] called back saying that it stopped cooling again. Then Ac Vendor went back out again and fix it. AC Vendor let us know that it needed to be fully replaced, and then the next day AC replaced the entire unit.We offered  $300 for their inconvenience.

There is no balance in your reservation, and we have not charged to you account.  Please print out this response for your record.

We apologize the inconvenience.  We will refund you $300.

Complaint: [redacted]
I am rejecting this response because the company continues to not recognize the issues and has not provided anything close to the level of compensation consummate with our concerns. This company in no way is a Better Business
Regards,
[redacted]

[redacted],      I am sorry that you are experiencing problems.  As we have stated, [redacted] has approved your claim.  They have reached out to you and left you a message to call them back.  The phone call is confirmation that the claim was approved and processed and will be sent out to you. I hope you enjoy the rest of your day. [redacted]Vacation Rental Pros

I spoke with her. She said she will remove it. She was happy with resolution

Mrs. [redacted], we thank you for your patience in this matter. We have indeed produced a check for $500 and mailed it to you as of today. We anticipate you should receive this payment in approximately one week or less.

there has been NO response!!!

Complaint: [redacted]
I am rejecting this response because: Last minute reservations are hard to do. I talked with a man on the phone and he said it was ocean front --he said he had a cheaper room away from the ocean  and I said no, I'd pay the difference. He said it was nice--not an old smelly condo. This can easily be remedied. When I called the message said that I was being recorded! Check this recording and you will see that I was lied to! The ER [[redacted] ] in [redacted] listed my condition as unknown high fever infection--but definitely acquired in the last two days.Showing no empathy or refund does not speak well of any business dealing with the public. Listen to your recording--Please!
Regards,
[redacted]

I am sorry, but Guest dispute amount is "0" and there is no money taken out from guest account.

The only reason I did not reach out to Vacation Rental Pros during our stay is because I was blatantly told that there was nothing they could do once we took occupancy of the home. Clearly they are not willing to even try to rectify the terrible service that they provided and I will be reaching out to my credit card company to begin the complaint and refund process. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]-[redacted]

We apologize for the cleaning has been late but we have not receive any phone calls from the guest.Departure time is 10:00 am to ensure the next guest will not have same experience.  We had some noise complaint against this guest however we just informed courteous phone call.We can offer you...

coupon code FL100 for next reservation. ( $[redacted] off).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this point. I will still wait to make sure that I am not billed extra and receive the dollar value difference in my credit card.   The agent I dealt with last was courteous, kind and knowledgeable. She was enabled to remedy my problem with a fair solution. If I had reached her six weeks ago this entire event would have been a none issue.   Thank you agent for your help!   
Regards,
[redacted]

Mr. [redacted],I thank you for taking the time to notify us. We appreciate feedback from guests like you so that we may continually improve. You refund has been processed and you will see the amount appear as a credit to your account within 2-7 business days, depending upon your financial institution. I...

apologize that you had this experience, and again, I thank you for notifying us.Thanks,[redacted]VRP

To comment on the “rejected response”, please let me
reiterate  that the guests did in fact
accept the property knowing of the bed bug condition,
after being offered another location in which to move.
Furthermore, we did not say that the guest chose the pest control company. The
home
owner made that selection. The luggage left in the bedroom
that was treated, received treatment as well. The guests were made
aware of this when they were given instruction on putting
any questionable clothing into a heated dryer.