Valassis Sales & Marketing Services, Inc

The RedPlum is mailed by address which includes the apartment numberWe are not creating any address labels for the RedPlum advertising with your address including the apartment numberIn this case the postal delivery error is resulting in receipt of RedPlum mailings intended for other mailboxes in your apartment building We will reach out to your local Post Office again to request their assistance in discontinuing delivery of RedPlum mailers because we are no longer mailing them to your address. Sincerely,Valassis RedPlum Mailing List Group

I would be happy to respond to Mr*** complaint but the address he has provided (*** ** *** *** *** ** ***) is an apartment building and I need his individual APARTMENT # so I can do my research and ensure he has a Do Not Deliver flag on his addressPlease
reply back with this key detail so I can expedite a response.Thank you!Rob R***Manager List Dept

RE: Case #***- *** ***Dear Ms***:We are in receipt of your letter dated 11/30/relaying a complaint from Mr*** ***We removed Mr***’s address of *** *** ** * effective 2/21/Unfortunately USPS deleted the address (reason unknown)Due to the address being deleted
by USPS the suppression was removed because the address was no longer mailable per USPSIn other words, it was no longer on our databaseThe address was then reactivated by USPS on 7/25/and became mailable againWe received an email request on 10/22/to stop the RedPlum advertising and a new suppression was applied to the address.It takes approximately five to six weeks from 10/22/for this process to become fully effective as Valassis pre-prints its mailing labels in advanceThe removal status will remain effective for a period of five yearsThe consumer may contact us by 9/22/if they wish to renew the address removal for an additional five yearsPlease be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxesIf this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at *** and select option #Our office hours are Monday through Friday, 8:a.mto 5:p.meastern time.Sincerely,Diane N*** Paralegal

RE: Case#* *** - *** ***
Dear Ms***,
class="Apple-tab-span" "white-space: pre;">
We are in receipt of your letter dated August 14, relaying a complaint from *** ***We removed Ms***’s address of *** *** ** *** *** ** *** from our mailing list on February 18, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceAs of April 5, Valassis is no longer producing any mail for this addressThis address will stay deleted for a period of five years and Ms*** will need to call us by February 17, in order for us to renew the suppression for an additional five years
If after the six week period Ms*** still receives our package she should contact her local Post Office and inform them that Valassis is no longer printing a piece for them and therefore the postal carrier should not put a piece in her boxThe Post Office should only deliver to consumers that we have produced an address label for and Valassis is no longer producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #** Please feel free to contact me with any questions you may have
Sincerely,
*** *** *** Service Manager
CC: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received another RedPlum in the mail today, about 1/weeks after the record they admit to having on file of me requesting the mailings be stopped The company seems very quick to shift blame to the USPS for future deliveries of RedPlum, when in fact all RedPlum mailers that have been placed in my mailbox have had my address on them, even after spending over years trying to get them stopped
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Even though I unsibscribed, I continue to receive their flyers in my mailbox on occasion, and most recently my neighbors and I started to have a bag full of flyers thrown on our front lawnThis company is littering our streets now and we don't want itThis is unsolicited and in violation of FCC guidelinesAlso, the thin plastic bag poses a health risk to my toddler who picked it up, emptied the contents and tried to put it on her head before I ran over and took itI cannot allow unsolicited, unwanted objects to be thrown on my propertyI have called the company and asked that they stop and it has not stopped.
Regards,
*** ***

RE: Case #*** * *** ***Dear Ms***:We are in receipt of your letter dated 11/16/15, relaying a complaint from *** ***, Our records show that the consumer’s address of *** ** *** *** *** ** *** was removed from the RedPlum mailing list on 6/17/At this
time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxesIn an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to his address.The removal status will remain effective for a period of five yearsThe consumer must contact us by 5/17/if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:a.mto 5:p.m(EST) please call ###-###-#### and choose option 3.Sincerely,Diane N*** Paralegal

Our records show that the consumer’s address of *** *** *** *** *** ** *** was removed from the RedPlum mailing list on 11/13/14. At this time we are no longer printing any RedPlum advertising materials for the address noted. Our company has a distribution relationship
with the *** *** and deliveries are provided by themPlease make the consumer aware that occasional delivery errors could result in receipt of RedPlum mailings intended for other households. In an effort to reduce inconvenience, we have contacted the the *** *** and requested their assistance to discontinue delivery of RedPlum advertising. The removal status will remain effective for a period of five years. The consumer must contact us by 10/13/if they wish us to renew the address removal for an additional five years. Sincerely,Valassis RedPlum Mailing List Group

We are in receipt of your letter dated 9/20/relaying a complaint from *** * ***Our records show that the consumer’s address
of *** * *** ** *** *** *** *** ** *** was removed from the RedPlum mailing list on 7/27/16. At this time we are no longer printing any RedPlum advertising materials for the address noted.
Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address
The removal status will remain effective for a period of five years. The consumer must contact us by 6/27/if they wish us to renew the address removal for an additional five years

RE: Case #***- *** ***Dear Ms***:We are in receipt of your letter dated 11/30/relaying a complaint from Mr*** ***We removed Mr***’s address of *** *** ** * effective 2/21/Unfortunately USPS deleted the address (reason unknown)Due to the
address being deleted by USPS the suppression was removed because the address was no longer mailable per USPSIn other words, it was no longer on our databaseThe address was then reactivated by USPS on 7/25/and became mailable againWe received an email request on 10/22/to stop the RedPlum advertising and a new suppression was applied to the address.It takes approximately five to six weeks from 10/22/for this process to become fully effective as Valassis pre-prints its mailing labels in advanceThe removal status will remain effective for a period of five yearsThe consumer may contact us by 9/22/if they wish to renew the address removal for an additional five yearsPlease be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxesIf this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at *** and select option #Our office hours are Monday through Friday, 8:a.mto 5:p.meastern time.Sincerely,Diane N***
Paralegal

Revdex.com:As you can see from their response, they didn't even bother to read my complaint and just used some sort of form letterThey really are one of the worst companies I have ever had the misfortune of dealing with
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11575756, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Following up on the complaint I filed- ID ***I received a response from the company Valassis/Red Plum.I absolutely disagree with their responseThey state that my address was removed from their mailing list on 4/18/and that they are no longer printing any RedPlum advertising materials for my addressThey state that I should be aware of occasional errors with the postal delivery service and I may receive mailings intended for another addresses.Their statement is FALSE! I’m still receiving Red Plum mailings with my address printed on themThere is no mistake from the postal delivery serviceRed Plum continues to mail UNWANTED printed junk mail addressed to my home.** ***
Regards,
*** ***

RE: Case#*** -
"white-space: pre;"> ** ***
Dear Ms***,
We are in receipt of your letter dated April 2, relaying a complaint from ** ***We removed their address of *** *** *** *** ** *** from our mailing list on January 8, Valassis is no longer producing any mail for this addressThis address will stay deleted for a period of five years and ** *** will need to call us by January 1, in order for us to renew the suppression for an additional five years
I contacted the delivery supervisor at ** ***’s local post office and spoke to them about the package still be delivered to their addressThe delivery supervisor said they will speak with the carrier for that address and assured me that the carrier will not place any of our packages in ** ***’s mailThe Post Office should only deliver to consumers that we have produced an address label for and we are not producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have
Sincerely,
*** ***
List Service Manager
CC: *** ***

April 10,
Attn: [redacted]
"">RE: Case#[redacted] - [redacted]
Dear Ms[redacted],
We are in receipt of your letter dated April 2, relaying a complaint from Mr[redacted] We removed Mr[redacted]'s address of [redacted] from our list effective April 1, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceMr[redacted]'s removal status will remain in effect for a period of five years and he will have to contact us again by March 31, if he wishes to renew his address removal for an additional five years
If after the six week period Mr[redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr[redacted] and therefore the postal carrier should not put a piece in his boxThe Post Office should only deliver to consumers that we have produced an address label for and as of May 17th Valassis will no longer be producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have.
Sincerely,
[redacted]
List Service Manager
CC: David Hennessey

RE: Case#[redacted] - [redacted]
"">Dear Ms[redacted],
We are in receipt of your letter dated April 2, relaying a complaint from Mr[redacted]We removed Mr[redacted]'s address of [redacted] [redacted] from our list effective February 24, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceMr[redacted]'s removal status will remain in effect for a period of five years and he will have to contact us again by February 23, if he wishes to renew his address removal for an additional five years
If after the six week period Mr[redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr[redacted] and therefore the postal carrier should not put a piece in his box." The Post Office should only deliver to consumers that we have produced an address label for and as of April 12th Valassis will no longer be producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have
Sincerely,
[redacted]
List Service Manager
CC: [redacted]

RE: Case#[redacted] - Mr[redacted]
"">
Dear Ms. [redacted]
We are in receipt of your letter dated August 22,relaying a complaint from Mr[redacted]We removed Mr[redacted]'s address of [redacted] from our list effective August 26, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceMr[redacted]'s removal status will remain in effect for a period of five years and he will have to contact us again by August 25, if he wishes to renew his address removal for an additional five years
If after the six week period Mr[redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr[redacted] and therefore the postal carrier should not put a piece in his boxThe Post Office should only deliver to consumers that .we have produced an address label for and as of October 11, Valassis is no longer producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have
Sincerely,
[redacted]
List Service Manager
CC: [redacted]

RE: Case#[redacted]
Dear Ms[redacted],
"">We are in receipt of your letter dated August 18, relaying a complaint from Mr [redacted]We responded to Case#[redacted] for Mr[redacted] on August 7th from a letter dated on July 31, We removed Mr[redacted] address of [redacted] from our list effective July 7, It takes approximately five to six weeks for this process to become fully effective as Valassis preprints its mailing labels in advanceMr[redacted] removal status will remain in effect for a period of five years and he will have to contact us again by July 6, if he wishes to renew his address removal for an additional five years
If after the six week period Mr[redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr[redacted] and therefore the postal carrier should not put a piece in his boxThe Post Office should only deliver to consumers that we have produced an address label for and as of August 23, Valassis is no longer producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have
Sincerely,
[redacted] List Service Manager
CC: [redacted]

Our records show that your address was removed from the RedPlum® mailing list on 1/25/17.  At this time we are no longer printing any RedPlum advertising materials for your address.  Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings...

intended for other mailboxes.   In an effort to reduce inconvenience, we have contacted your local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to your address. Your removal status will remain effective for a period of five years.  Please contact us by 12/25/21 if you wish us to renew your address removal for an additional five years. Sincerely,Valassis RedPlum Mailing List Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept the response provided by representatives of
Valassis.  
I was contacted through e-mail by Valassis to discuss my
request to be removed from their mailing list. I submitted by request on
6/11/2014. Their representative’s communicating with me by e-mail insisted that
my request was submitted on 7/7/2014. This is not true. I did not visit any websites
associated with Valassis on that date. I provided a picture of my browsing
history related to all Valassis websites that shows my request was submitted on
6/11 and I received no response from Valassis.
Either the time that it takes to be removed from the list is
much longer than Valassis indicates on their website, or they have fabricated
the date of my removal request. It was submitted on 6/11/2014 and I was receiving
specifically addressed mailings for much longer than their promised 5-6 weeks.
Secondly, the idea that I can still receive their mailings
because they “do not have control over the Post Office and how they deliver the
mail” is absurd. Why is this company allowed to provide mailings to the post
office that are not specifically addressed? I have made it very clear to
Valassis that under no circumstances do I want to receive any mailings from
them. So now instead of receiving mailings specifically addressed to my
residence, I am going to receive mailings generally addressed to my zip code?
No.
This entire ordeal is beginning to verge on harassment. If a
person requests to be removed from their list, plays their game and waits 5-6
weeks, Valassis needs to ensure that they follow through and make sure that the
person no longer receives their advertisements. Period.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Regards,
[redacted]s