Valassis Sales & Marketing Services, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received another RedPlum in the mail today, about 8 1/2 weeks after the record they admit to having on file of me requesting the mailings be stopped.  The company seems very quick to shift blame to the USPS for future deliveries of RedPlum, when in fact all RedPlum mailers that have been placed in my mailbox have had my address on them, even after spending over 2 years trying to get them stopped.
Regards,
[redacted]

After researching the address we did not receive the original request therefore effective 2/28/17 the address of [redacted] was removed from the RedPlum® mailing list. We apologize for any inconvenience. It takes approximately five to six weeks for this process to become...

fully effective as Valassis pre-prints its mailing labels in advance. The removal status will remain effective for a period of five years.  Please contact us by 1/28/22 if the consumer wishes us to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes.  If this occurs, please have the consumer contact their local Post Office and request the postal carrier correct this error. Sincerely, Valassis RedPlum Mailing List Group

Hello,We received the request and effective 10/1/15 the consumer's address of [redacted] was removed from the RedPlum® mailing list. RedPlum® is mailed by address. In some areas a client may choose to advertise on what is called a “Detached Address Label”. In...

this case the postal carrier is supposed to put an address card with the RedPlum advertising package. If there is no longer a card with your address printed on it the carrier is not supposed to leave the RedPlum package at your residence. Unfortunately, sometimes the carrier makes a mistake. We have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to this address. Sincerely,Valassis RedPlum Mailing List Group

RE: Case #[redacted] - [redacted]Dear Ms. Edwards:We are in receipt of your letter dated October 1, 2015 relaying a complaint from Mr. [redacted]. We removed Mr. [redacted]’s address of 3[redacted] effective September 16, 2015.It takes approximately five to six weeks for this process...

to become fully effective as Valassis pre-prints its mailing labels in advance. The removal status will remain effective for a period of five years. The consumer may contact us by 8/16/20 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPium mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Sincerely,[redacted]Paralegal

Attn: [redacted]
RE: Case #[redacted]Dear Ms. [redacted]We are in receipt of your letter dated April 27, 2015 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted] was removed from the...

RedPlum mailing list on February 26, 2015. At this time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address.The removal status will remain effective for a period of five years. The consumer must contact us by 1/27/20 if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:00 a.m. to 5:00 p.m. (EST),[redacted]Director, Data Solutions GroupCC: [redacted]

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated May 26, 2015 relaying a complaint from [redacted]. We removed Mr. [redacted]’s address of [redacted] effective June 4, 2015.The original request to have the address removed was processed...

on 2/10/10 and removal requests are effective for five years. We have reapplied the removal request as of 6/4/15. It takes approximately five to six weeks for this process to become fuliy effective as Valassis pre-prints its mailing labels in advance. The consumer may contact us by 5/4/20 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPium mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at [redacted] and select option #*. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Sincerely,[redacted]Director, Data Solutions GroupCC: [redacted]

Why wasn't I removed from day one almost 2 years ago, what's the excuse?

Our records show that the consumer’s address of [redacted] was removed from the RedPlum mailing list on 11/13/14. ...

At this time we are no longer printing any RedPlum advertising materials for the address noted. 
 
Our company has a distribution relationship with the [redacted] and deliveries are provided by them. Please make the consumer aware that occasional delivery errors could result in receipt of RedPlum mailings intended for other households.  In an effort to reduce inconvenience, we have contacted the the [redacted] and requested their assistance to discontinue delivery of RedPlum advertising.
 
The removal status will remain effective for a period of five years.  The consumer must contact us by 10/13/18 if they wish us to renew the address removal for an additional five years.
 
Sincerely,
Valassis RedPlum Mailing List Group

We are in receipt of your letter dated 9/20/16 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted] was removed from the RedPlum mailing list on 7/27/16.  At this time we are no longer printing any...

RedPlum advertising materials for the address noted.    Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes.  In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address.   The removal status will remain effective for a period of five years.  The consumer must contact us by 6/27/21 if they wish us to renew the address removal for an additional five years.

RE: Case# [redacted] - [redacted]
Dear Ms....

[redacted],
We are in receipt of your letter dated July 8, 2014 relaying a complaint from Ms [redacted] We removed Ms. [redacted]’s address of [redacted] from our list effective July 7, 2014. It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. Ms. [redacted]’s removal status will remain in effect for a period of five years and she will have to contact us again by July 6, 2019 if she wishes to renew her address removal for an additional five years.
If after the six week period Ms. [redacted] still receives our package she should contact the local Post Office and inform them that Valassis is no longer printing a piece for Ms. [redacted] and therefore the postal carrier should not put a piece in her box. The Post Office should only deliver to consumers that we have produced an address label for and as of August 30th Valassis will no longer be producing one for the address listed above. While Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mail. Mail delivery is solely controlled by the Post Office. Also, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over.
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Please feel free to contact me with any questions you may have.
Sincerely,
[redacted]  
List Service Manager
CC: David Hennessey

In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to his address.  Sincerely, Valassis RedPlum Mailing List Group

Your original request to have your address removed was processed on 5/30/12 and removal requests are effective for five years. We have reapplied the removal request as of 8/11/17.  It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints...

its mailing labels in advance. Please contact us by 7/11/22 if you wish us to renew your address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes.  Sincerely,Valassis RedPlum Mailing List Group

June 16, 2014
 
RE:
pre;"> Case#[redacted] — [redacted]
Dear Ms. [redacted]
We are in receipt of your letter dated June 10, 2014 relaying a complaint from [redacted]. We removed their address of [redacted] from our mailing list on March 25, 2014. It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. As of May 10, 2014 Valassis is no longer producing any mail for this address. This address will stay deleted for a period of five years and [redacted]. will need to call us by March 24, 2019 in order for us to renew the suppression for an additional five years.
If after the six week period [redacted] still receives our package they should contact their local Post Office and inform them that Valassis is no longer printing a piece for them and therefore the postal carrier should not put a piece in their box. The Post Office should only deliver to consumers that we have produced an address label for and Valassis is no longer producing one for the address listed above. While Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mail. Mail delivery is solely controlled by the Post Office. Also, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over.
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Please feel free to contact me with any questions you may have.
Sincerely, .

[redacted]
List Service Manager
CC: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't know why Mr. [redacted] refers to me as a woman, and his letter where he states: "Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes" is simply not true. I am still getting RedPlum mailers for my exact address, "[redacted]". Not #[redacted], Not [redacted] not anything else, but *MY* address.  I keep receiving them every Thursday, and in fact, got one today. I also find it outrageous that I have to re-apply to not get their junk every 5 years, where I will be forced again to spend months trying to get them to stop mailing me. People should have to opt-in for their junk if they want it, not be forced to fight them to opt-out of it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been told my address would be removed several times before to no avail.  And I am not alone in this experience.  Having requested that my address be removed one, three and five months ago I continue to receive their product.  In fact, I received it just yesterday and used the paper to fire-up my BBQ.They should not be permitted to tresspass on a private property unless requested to deliver.  If their policy is not changed I will have no alternative but to pursue sanctions and legal action. 
All the best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I require the business to permanently remove my name and information from their database.  I have no need of their services and do not want to repeat this effort and wasted time again every five years for the unforeseen future.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

J[redacted] RE: Case#[redacted]Dear Ms. [redacted]:We are in receipt of your letter dated June 10, 2015 relaying a complaint from [redacted]. We removed [redacted]'s address of [redacted]...

effective May 19, 2015,It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance, The removal status will remain effective for a period of five years. The consumer may contact us by 5/18/20 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.We are unable to meet [redacted]’s request for a permanent removal as our system allows only for a five year removal timeframe. This timeframe was determined because the average length of residence consumers have at a single address is five years or less.If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Sincerely,[redacted]Director, Data Solutions GroupCC: [redacted]

Hello,   After researching your address we did not receive your original request therefore effective 7/13/17 your address was removed from the RedPlum® mailing list. We apologize for any inconvenience.   It takes approximately five to six weeks for this process to become fully effective...

as Valassis pre-prints its mailing labels in advance. Your removal status will remain effective for a period of five years.  Please contact us by 6/13/22 if you wish us to renew your address removal for an additional five years.   Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes.  If this occurs, please contact your local Post Office and request your postal carrier correct this error.   Sincerely, Valassis RedPlum Mailing List Group

Our records show that the consumer’s address of [redacted] was removed from the RedPlum mailing list on 5/19/16.  At this time we are no longer printing any RedPlum advertising materials for the address noted.  RedPlum® is mailed by address.  In...

some areas a client may choose to advertise on what is called a “Detached Address Label”. In this case the postal carrier is supposed to match an address card with the RedPlum advertising package. If there is no longer a card with the consumers address printed on it the carrier is not supposed to leave the RedPlum package at the residence. Unfortunately, sometimes the carrier makes a mistake.  We have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to the address.The removal status will remain effective for a period of five years.  The consumer must contact us by 4/19/21 if they wish us to renew the address removal for an additional five years.FYI- [redacted] is the postal carriers route number. Sincerely,Valassis RedPlum Mailing List Group