Valassis Sales & Marketing Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am grateful for your intercessionI did not receive a copy this week, so it appears that the 5-weeks was accurateHowever, these mailings do NOT have labels as statedThe address is printed directly onto the cover address area, probably from a digital fileThis shouldn't take 5-weeksThank you, againI am so happy not to have to deal with bulky trash in my mailbox Regards, [redacted]

The original request to have this address removed was processed on 7/6/and removal requests are effective for five yearsUnfortunately we did not receive a request in 2016.We removed [redacted] ’s address of [redacted] effective 2/28/It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceThe consumer must contact us by 1/28/if they wish us to renew the address removal for an additional five years.Please be aware after the to week period that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes within the apartment building If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.Sincerely,Valassis RedPlum Mailing List Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowyears is not an acceptable time to remove my name and addressI would like it removed for yearsJUNK is what you peddle, junk is what your business sells, JUNK is spamming my neighborhood and all my neighbors who do not know how to stop the junk mail from coming years is a reasonable time periodAnything less and I will boycott all companies you solicitPerhaps this is the only language you understand I fully expect that you will not be man enough to honor my request Regards, [redacted] ***

RE: Case # [redacted] ***Dear Ms [redacted] We are in receipt of your letter dated 7/21/relaying a complaint from [redacted] ***Our records show that the consumer’s address of [redacted] was removed from the RedPlum mailing list on 1/22/At this time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes, in an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address.The removal status will remain effective for a period of five yearsThe consumer must contact us by 12/27/if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:a.mto 5:p.m(EST), please call ###-###-#### and choose option **Ken F*Director, Data Solutions Group

After researching the address we did not receive the original request therefore effective 2/28/the address of [redacted] ***, [redacted] was removed from the RedPlum® mailing listWe apologize for any inconvenienceIt takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceThe removal status will remain effective for a period of five years Please contact us by 1/28/if the consumer wishes us to renew the address removal for an additional five yearsPlease be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes If this occurs, please have the consumer contact their local Post Office and request the postal carrier correct this errorSincerely, Valassis RedPlum Mailing List Group

RE: Case# [redacted] Dear Ms [redacted] , We are in receipt of your letter dated May 16, relaying a complaint from Ms [redacted] We removed Ms [redacted] ’s address of [redacted] *** from our list effective May 27, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceMs [redacted] ’s removal status will remain in effect for a period of five years and she will have to contact us again by May 26, if she wishes to renew her address removal for an additional five years If after the six week period Ms [redacted] still receives our package it is a Private Carrier Delivery issue and we ask that Ms [redacted] contact us so we can work with the PCD Company to ensure she does not receive any moreThe PCD company should only deliver to consumers that we have produced an address label for and as of July 12th Valassis will no longer be producing one for the address listed aboveAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have Sincerely, [redacted] List Service Manager CC: [redacted]

RE: Case# [redacted] - [redacted] Dear Ms [redacted] , class="Apple-tab-span" We are in receipt of your letter dated August 14, relaying a complaint from [redacted] We removed Ms [redacted] ’s address of [redacted] *** from our mailing list on February 18, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceAs of April 5, Valassis is no longer producing any mail for this addressThis address will stay deleted for a period of five years and Ms [redacted] will need to call us by February 17, in order for us to renew the suppression for an additional five years If after the six week period Ms [redacted] still receives our package she should contact her local Post Office and inform them that Valassis is no longer printing a piece for them and therefore the postal carrier should not put a piece in her boxThe Post Office should only deliver to consumers that we have produced an address label for and Valassis is no longer producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option # [redacted] Please feel free to contact me with any questions you may have Sincerely, [redacted] Service Manager CC: [redacted]

RE: Case# [redacted] - Mr [redacted] Dear Ms [redacted] We are in receipt of your letter dated August 22,relaying a complaint from Mr [redacted] We removed Mr [redacted] ’s address of [redacted] *** from our list effective August 26, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceMr [redacted] ’s removal status will remain in effect for a period of five years and he will have to contact us again by August 25, if he wishes to renew his address removal for an additional five years If after the six week period Mr [redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr [redacted] and therefore the postal carrier should not put a piece in his boxThe Post Office should only deliver to consumers that .we have produced an address label for and as of October 11, Valassis is no longer producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have Sincerely, [redacted] List Service Manager CC: [redacted]

June 16, RE: pre;"> Case# [redacted] — [redacted] Dear Ms [redacted] We are in receipt of your letter dated June 10, relaying a complaint from [redacted] We removed their address of [redacted] *** from our mailing list on March 25, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceAs of May 10, Valassis is no longer producing any mail for this addressThis address will stay deleted for a period of five years and [redacted] will need to call us by March 24, in order for us to renew the suppression for an additional five years If after the six week period [redacted] still receives our package they should contact their local Post Office and inform them that Valassis is no longer printing a piece for them and therefore the postal carrier should not put a piece in their boxThe Post Office should only deliver to consumers that we have produced an address label for and Valassis is no longer producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have Sincerely, [redacted] List Service Manager CC: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been told my address would be removed several times before to no avail And I am not alone in this experience Having requested that my address be removed one, three and five months ago I continue to receive their product In fact, I received it just yesterday and used the paper to fimy BBQ.They should not be permitted to tresspass on a private property unless requested to deliver If their policy is not changed I will have no alternative but to pursue sanctions and legal action All the best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received your letter with the response from Redplum.They are bold faced lying!As I stated before, first they changed the name and address from my name to my husbands, and now they leave the name blank or put "resident" above the address.I can provide a picture from the one that comes this week if you need it.Don't let them continue to get away with this blatant disregard for consumer requests to be removed.They plug up our mail system and create huge amounts of waste! [redacted] Regards, Wendie Riley

Why wasn't I removed from day one almost years ago, what's the excuse?

After researching the address of [redacted] *** we did not receive your original request therefore effective 7/27/your address was removed from the RedPlum® mailing listWe apologize for any inconvenience It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes If this occurs, please contact your local Post Office and request your postal carrier correct this error Sincerely, Valassis RedPlum Mailing List Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11575756, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Following up on the complaint I filed- ID [redacted] I received a response from the company Valassis/Red Plum.I absolutely disagree with their responseThey state that my address was removed from their mailing list on 4/18/and that they are no longer printing any RedPlum advertising materials for my addressThey state that I should be aware of occasional errors with the postal delivery service and I may receive mailings intended for another addresses.Their statement is FALSE! I’m still receiving Red Plum mailings with my address printed on themThere is no mistake from the postal delivery serviceRed Plum continues to mail UNWANTED printed junk mail addressed to my home[redacted] Regards, [redacted] ***

RE: Case# [redacted] - [redacted] Dear Ms [redacted] , We are in receipt of your letter dated April 2, relaying a complaint from Mr [redacted] We removed Mr [redacted] ’s address of [redacted] from our list effective February 24, It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advanceMr [redacted] ’s removal status will remain in effect for a period of five years and he will have to contact us again by February 23, if he wishes to renew his address removal for an additional five years If after the six week period Mr [redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr [redacted] and therefore the postal carrier should not put a piece in his box.” The Post Office should only deliver to consumers that we have produced an address label for and as of April 12th Valassis will no longer be producing one for the address listed aboveWhile Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mailMail delivery is solely controlled by the Post OfficeAlso, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #Please feel free to contact me with any questions you may have Sincerely, [redacted] List Service Manager CC: [redacted]

Hello *** We received your request and our records show that your address was removed from the RedPlum® mailing list on 11/8/ At this time we are no longer printing any RedPlum advertising materials for your address Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes In an effort to reduce inconvenience, we have contacted your local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to your address Your removal status will remain effective for a period of five years Please contact us by 10/8/if you wish us to renew your address removal for an additional five years Sincerely, Valassis RedPlum Mailing List Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received your letter with the response from RedplumThey are bold faced lying! As I stated before, first they changed the name and address from my name to my husbands, and now they leave the name blank or put "resident" above the addressI can provide a picture from the one that comes this week if you need itDon't let them continue to get away with this blatant disregard for consumer requests to be removedThey plug up our mail system and create huge amounts of waste! [redacted] Regards, Wendie Riley

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Business states that the average household moves every five years While this may or may not be accurate, I have no intention of moving due to employment factors at my current locale Therefore, my initial request stands: permanently remove my name and information from their database Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am grateful for your intercessionI did not receive a copy this week, so it appears that the 5-weeks was accurateHowever, these mailings do NOT have labels as statedThe address is printed directly onto the cover address area, probably from a digital fileThis shouldn't take 5-weeks Thank you, againI am so happy not to have to deal with bulky trash in my mailbox Regards, [redacted]

RE: Case # [redacted] - [redacted] Dear Ms [redacted] We are in receipt of your letter dated 12/3/relaying a complaint from MrJ [redacted] We removed Mr [redacted] ’s address of [redacted] effective 11/4/The removal status will remain effective for a period of five yearsThe consumer may contact us by 10/4/if they wish to renew the address removal for an additional five years.In his market area the deliveries are made by private carriers and not by USPSIn an effort to reduce inconvenience, we have contacted [redacted] and requested their assistance to discontinue delivery of RedPium mailers because we are no longer mailing them to his address.Please make the consumer aware that occasional delivery errors by the private carriers could result in receipt of RedPium deliveries intended for other householdsIf this occurs, please contact T [redacted] ###-###-#### and request they correct this error.Sincerely,Diane N [redacted] Paralegal