Valere Anti-Aging Serum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that at this time, the issue resolution is still in pending status. For your reference, details appear below.I received emails from the company in question on Monday, 03/21/2016, stating that both disputed dollar amounts for which I filed the complaint ($and $98.71) have been refunded to my credit card account; however, as of today, no such refund has reached my credit card company per my Wednesday, 03/23/2016, 11:11AM(PST) telephone conversation with said company's Disputes Department I wish to keep my complain case open until I receive confirmation of the aforementioned refunds from my credit card company; since, I don't trust the statements of the business I filed the complaint against Thank you very much for your patience and assistance with this matter!
Regards,
*** ***

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Dear *** ***,Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: *** Our records indicate that *** *** had already been processed a refund in the amount of $on 02/11/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Valere Anti-Aging Serum ***

Dear *** ***, sans-serif">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***
Sincerely,Valere Anti-Aging Serum ***

Dear *** ***,Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumova.org/toc.phpOur records indicate that *** *** had already been processed a refund in the amount of $on 05/20/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-201-or [email protected] Anti-Aging Serum [email protected]

Dear *** ***,Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***
Sincerely,Valere Anti-Aging Serum ***

Dear *** ***, sans-serif">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: *** We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Valere Anti-Aging Serum ***

Dear *** * ***, sans-serif">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Valere Anti-Aging Serum ***

Dear *** ***,Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***Our records indicate that *** *** contacted our customer service team and verbally agreed to a partial refund of $on 01/20/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Valere Anti-Aging Serum ***

Dear *** *** sans-serif">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Valere Anti-Aging Serum [email protected]

Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship
program by marking the T&C check-boxesPlease see the following check-out page for more information: *** We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or *** ***.Sincerely,Valere Anti-Aging Serum ***

Dear *** * ***, sans-serif">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***
Sincerely,Valere Anti-Aging Serum ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So you refund money in April then you turn around and in June turn me into Collect Pros Credit Collection agency? Why would you do that? That explains why I never received any more product but not why you would turn me into a collection agencySee attachedI paid the $on 6/18/which was the same day I received this notice in the mailID processing ***
I want NO product, no bills, no phone calls and no collection agency noticeYou have taught me a very valuable lesson"NEVER EVER order a free trial of anything"
Regards,
*** ***

Dear *** * ***,Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Valere Anti-Aging Serum ***

I was put on their list for products and contacted them to take me off of their list completely They emailed back and said that they had removed me A month later I receive another product I call this time and am told that I was only removed from product and not another I had clearly stated I wanted to be removed for any and all product to begin with I have zero invoices because they don't enclose anything, and I was told that all sales are final and they will not accept returns Even better, the "customer service" they provide doesn't even deal with product

Dear *** * ***,Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Valere Anti-Aging Serum ***

Dear *** ***,">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumova.org/toc.phpOur records indicate that *** *** had already been processed a refund in the amount of $on 05/20/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-201-or [email protected] Anti-Aging Serum [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** * ***, sans-serif">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumzeni.org/Our records indicate that *** * *** contacted our customer service team and verbally agreed to a partial refund of $on 01/22/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 888-556-or [email protected],*** *** ***[email protected]

Dear *** ***s,Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms
& conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***Our records indicate that *** *** purchased our trial product on 01/05/ which ended on 01/20/.We understand our customer's concerns, however, at this time, (customer)’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at *** or *** .Sincerely,Valere Anti-Aging Serum***