Value City Furniture

After speaking to the General Manager has advised Mr [redacted] ’s refund check in the amount of $will be at the Aurora, IL Value City Furniture storeThe Store is located at East New York StAurora, IL If Mr [redacted] would like to check before arriving to pickup his refund check he can contact the Store Personnel at the ###-###-####

On 06/15/2015, Ms [redacted] purchased the 2-piece Westover Saddle livingroom set with chair and the 5-piece Marilyn king bedroom set with an additional matching mirror This merchandise was delivered to Ms [redacted] ’s residence with the exception of the chair and headboard on 07/17/2015.I apologize for any frustration Ms [redacted] may have experienced regarding her delivery and communication at the store level At this time, Ms [redacted] has received a full refund for the chair and is scheduled for delivery of the headboard on 7/22/ In the event Ms [redacted] does not wish to receive delivery of the headboard and would like to return the bed, I kindly ask that she contact the Store to schedule a return of the delivered pieces.If Ms [redacted] has any further questions or concerns she may contact me direct

Thay is not what I was told when I puechased, the warranty in 2015, they stated everything is covered, this company has given me the run around and I am about to go further if this is not solved.I am seeking either repair of all the pieces or I would accept 80% store credit of all the pieces including bed, night stands, dresser and sofa bed.I am not satified with their response and do not want to deal with them directlythey were unprofessional and very disrespecful last time I contacted them.I made a new purchase in 2017, the driver could not wait a few minutes as I was running late and I was charged another $dollars by the store for redelivery, I am requesting a refund for thisamount as the driver wa not on timeI specifically requested al call hour before nd they called minutes prior, which did not give me enough timeThey are never on time and us the customers have to wait for them, this time I was running a bit late and asked the driver to wait, and he said he could not wait as he had family and a lifeDue to this issue I was also charger another re delivery fee of $dollars which I am also requesting a refund,So to wrap it all up, I am requesting % refund store credit of the entire purhase which I will attach a recipt of and the redund of the re- delivery fee of the new furniture purchased which has not been delivered yet Please advise

I have spoken with the [redacted] and was told MsS [redacted] has received her merchandise and has been compensated for the delay in getting furnitureI was advised MsS [redacted] issue has been resolved.I apologize for any inconvenience may MsS [redacted] have experienced If MsS [redacted] has any further questions or concerns she may contact me directSincerely, [redacted] Phone: ###-###-####Fax: ###-###-#### [redacted]

On 01/04/2017, [redacted] purchased the [redacted] Charcoal sofa, and the [redacted] Gray sofa loungerThe merchandise was delivered to [redacted] residence on 01/13/[redacted] has been informed that the store Manager is allowing her to return her merchandise with a small usage fee [redacted] *** merchandise is scheduled to be picked up from her home on 07/25/2017, once the merchandise is picked up and delivered back to the store a refund will be issued back to [redacted] original form of payment.I apologize for any inconvenience [redacted] may have experienced If [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

The General Manager and I have been working with Ms [redacted] regarding her inquiry We are prepared to pick up Ms***’s 2-piece Solace Chocolate sectional for a full remaining refund of $ We are also willing to pick up the Valencia Dark king canopy bed; Holbrook Elite king mattress and boxspring, and the Valencia Dark Drawer Chest for a refund of $2273.22.We will pick this merchandise up at Ms***’s residence on 06/21/2015, first stop and issue refund checks that will be mailed from the Home Office and arrive at Ms***’s residence by Fed Ex by 5/24/2015.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 10/10/14, Mr***s purchased the Park City Gray piece living room set, the Carson rectangular cocktail table, and two of the Carson end tablesOn 06/01/2016, Mr***s received a replacement for his piece Park City Living Room setUpon Mr***s complaint I have spoken to a Uniters specialist who informed me that Mr***s may dispute his claim by emailing a dispute letter to [email protected] review will be submitted for Mr***s for a different outcomeAt this time his Value City Furniture is not able to change or alter the decision Uniters has made on Mr***s claimI apologize for any inconvenience Mr***s may have experienced If Mr***s has any further questions or concerns he may contact me direct

On 10/17/2017, [redacted] purchased the [redacted] Walnut power recliner and the [redacted] Brown power sofaThe merchandise was delivered to [redacted] ’s residence on 10/20/2017.Upon reviewing [redacted] ’s complaint, I have been informed that [redacted] can replace his damaged merchandise [redacted] offered a couple options to [redacted] as far as compensation and [redacted] declined the offersI am requesting that [redacted] contact our customer care team at ###-###-#### to schedule an even exchange for his damaged merchandiseI apologize for any inconvenience [redacted] may have experienced If [redacted] has any further questions or concerns he may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 10/14/2012, Ms [redacted] purchased Bourbon Classic chairsThe merchandise was delivered to Ms***’s residence on 10/17/2012.After receiving Ms [redacted] complaint I have made direct contact with the Store Manager, I have been advised that Ms [redacted] has been given the option to reselect new chairs at cost she originally paid for her merchandiseMs [redacted] stated she will visit the store this month to browse our inventoryI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

I was pleased with the business’ response and his complaints resolutionI didn’t not know that you required a response from me unless my feelings were otherwisePlease update my case to indicate acceptance of the company’s corrective actionThank you

On 03/12/2015, Ms [redacted] purchased the 2-piece Jazz Ebony livingroom set This merchandise has been scheduled for delivery several times Unfortunately, the manufacturer has delayed the merchandise and we were unable to deliver to Ms [redacted] as anticipated I apologize for any frustrations Ms [redacted] has experienced We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.Ms [redacted] will be receiving delivery on 04/25/of the Jazz Ebony sofa as well as a complimentary box spring that was discussed in her previous Revdex.com inquiry Ms [redacted] is scheduled to receive the Jazz Ebony loveseat on 05/02/ I would like to advise that the date in May is tentative and could possibly change if the manufacturer does not provide the product.In the interest of Customer Service, Ms [redacted] had received free delivery at time of purchase, a complimentary box spring and we have also offered $for her inconvenience Ms [redacted] will receive her refund within 3-business days

This situation has not been resolvedAccording to the company I have received numerous call backs which is not trueIt took about calls to get a hold of anyone at the Waldorf locationFriday my husband called and asked to speak with the GMMy husband asked to cancel the coffee table and end table that was scheduled for delivery on Tuesday because we still couldn't even get a hold of anyone to talk about the damage done to my carThe GM refused to cancel our order, even tho we had not received that portion yetThen my husband told him about the damage to my car, the damaged end tablet etc, and the GM said he had no idea about any of thatBut at this point I had called times and spoke to about different people about the damaged end table and the damage done to my carThe GM then said he would review our account and read all the notes and call my husband backCome Monday after noon we still did not get a call backMonday we called and left and message asking for a call back from the GMNo callThen Tuesday my husband called again asking for the GM, he was informed he was in a meeting and to call back my husband called several times every time he was told the same thingThen finally someone said they will have him call as soon as the meeting is overNo call by 5pmMy husband called back and was told the GM was gone for the dayThis is extremely rude, and unacceptableThen my husband called the corporate numberAfter DJ argued with him for a good minutesThey finally offered a discount, but had said the GM did not return the call because I had received calls and those for considered call backsI did not receive any phone calls and my phone records do reflect thisI did get a call on Sunday confirming delivery, and again on Monday just confirming the delivery of my coffee table and end tableNow, this doesn't even include the fact that I have not had any contact about the situation with the damage done to my car, except being told I will hear from the Claims AdjustorThe estimates show that the damage is approximately $1,and my car is only months oldI called, called and called all last week trying to get in contact with someone to speak to about my car and the damageI kept getting the run around they would tell me that I would get a call back asapI was told that Tuesday, Wednesday, Thursday and FridayOn Thursday I contacted my insurance company and they called Value, and gave me a number I could contactI called the lady who's number I was given [redacted] She was very nice and she called me back within an hourShe informed me that she would get into contact with someone and have them call meShe then called me back right away that she spoke with the gentlemen and he would call me that afternoon.When [redacted] called me on Friday he told me this was the first he was hearing of the damage to my car when Karen had personally called himBut yet I was told over and over that they would let him know and I would get a call back prior to thisIf my insurance did not get involved and start the process I would still be waiting on a call backI was told Friday that I would hear back by Monday at 1pmMonday at 5pm I still had no call so I called ShemelI left a message and when he called back he said that the claims adjustor would contact me right away on TuesdayTuesday no callWednesday morning I called and left a message with ShemelWednesday no call back from Shemel or the claims adjustorNow its Thursday and still no callThis customer service is extremely unacceptableThere is no communication and they do not follow through with conversations or return calls

Dear Revdex.com,This complaint has been resolved by American Signature, to my satisfactionI would like to close this complaint

On 09/06/2014, Ms [redacted] purchased the Del Mar chaise, armless chair and power recliner Ms [redacted] also purchased a loft bed with twin mattresses This merchandise was delivered to Ms [redacted] ’s residence on 9/10/2014.In the interest of customer service, the General Manager has agreed to allow Ms [redacted] to return the merchandise for an in-store credit Ms [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange If Ms [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the difference.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns he may contact me direct

On 08/02/2015, Ms [redacted] purchased the 3-piece Chandler Beige livingroom set and the Callihan Brown storage ottoman This merchandise was delivered to Ms [redacted] 's residence on 08/06/I apologize for the continued wait of Ms [redacted] 's accent pillows Unfortunately, we did not meet Ms [redacted] 's—or our own—expectations We understand that time is very valuable and strive to make every shopping experience EASY for our CustomersWe deeply value Ms [redacted] 's relationship with Value City and are committed to providing her with the highest level of service, simply because our customers deserve the very bestThe General Manager has reached out to Ms [redacted] and advised that the accent pillows will be delivered to her on 9/15/and she will also receive a $Gift Card for any inconveniencesIf Ms [redacted] has any further questions or concerns she may contact me direct Sincerely, Jenna C [redacted] Phone: ###-###-#### Ext: 6966#Fax: ###-###-####Jenna.C [redacted] @AmericanSignature.com

On 02/06/2015, Ms [redacted] purchased the Cordoba Chocolate 3-piece sectional, the Rendezvous Chocolate sofa, loveseat and ottoman, two Response Visco pillows and two Miata Berry chairs through the AcceptanceNOW program located within our Value City Furniture storeMs [redacted] received delivery of the Cordoba Chocolate 3-piece sectional on 01/16/2015, the Rendezvous sofa, loveseat, Miata Berry chair and two Response Visco pillows was delivered on 07/23/The Rendezvous Chocolate ottoman was delivered on 08/22/and the delivered additional Miata Berry chair delivered on 12/11/After receiving Ms [redacted] s Revdex.com complaint I reached out the General Manager to resolve Ms [redacted] ’s complaintThe General Manager has advised that Ms [redacted] was contracted through Acceptancenow therefore, Value City Furniture will be unable to help Ms [redacted] with her complaintValue City Furniture has no legal right to exchange, refund or alter an AcceptanceNow contractWhen contracted through Acceptancenow, Value City Furniture only provides the merchandise and delivery for the contract written by AcceptancenowMs [redacted] will need to contact an AcceptanceNow representativeI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me directSincerely,

The only way a warranty could have been renewed is if the warranty company (Uniters)authorized for Ms [redacted] to have a replacementI have verified that Ms [redacted] didn’t get a replacement on her invoice If Ms [redacted] has another invoice that I am unable to locate I am asking she submit the information to the Revdex.comI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 10/15/2013, Ms [redacted] purchased the Soho Red 3-piece sectionalMs [redacted] picked the merchandise up on 09/24/On 09/24/2103, Ms [redacted] notified Store Personnel that she was not satisfied with the length of the Soho Red piece sectionalMs [redacted] selected the Bongo Charcoal 5-piece sectionalMs [redacted] returned the Soho Red 3-piece sectionalAt that time Ms [redacted] picked up the Bongo Charcoal 5-piece sectionalMs [redacted] notified store personnel that there were problems with the cushions and legs of the Bongo Charcoal 5-piece sectionalThe General Manager has tried to contact Ms [redacted] to offer assistance and help resolve these issuesMs [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com

On 07/16/2014, Mr [redacted] purchased the 4-piece Monarch Chocolate livingroom set This merchandise was delivered to Mr [redacted] ’s residence on 07/22/ I apologize for the delay in resolving Mr [redacted] ’s inquiries The General Manager has informed that Mr [redacted] will be choosing replacement merchandise If Mr [redacted] has any further questions or concerns he may contact me direct

On 2/27/14, Mr [redacted] purchased the Cobra Brown piece living room setMr [redacted] received delivery of the furniture on 3/10/The living room set was exchanged for the same collection on 11/10/15.After the General Manager spoke with Mr [redacted] , a mutual decision was made to pick up the furniture that is in the residence and credit Mr [redacted] ’ account once the furniture has been returned to the Delivery CenterI apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct