Value City Furniture

On 1/1/16, Mrs [redacted] purchased the StMalo Brown piece sectional and the Callihan Brown storage ottomanMrs [redacted] received the furniture on 1/13/16.Upon reviewing Mrs***’s complaint through the Revdex.com, the General Manager has been contacted about the issueIn the interest of customer service, the General Manager has authorized an even exchange of the furnitureMrs [redacted] has been contacted and a date has been scheduled to deliver the new furniture and remove the old furniture from her residence.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

On 06/13/2015, Ms [redacted] purchased the Pandora round dining table, Lexington Espresso chaise and the Jaden Merlot queen bedThe merchandise was set to deliver on 07/01/Ms [redacted] notified Customer Care to void out the original payment of $Ms [redacted] explained that she would like to split the payments between multiple cardsAt that time Ms [redacted] was advised that it would take 3-business days to receive the full refund of $On 06/13/Ms [redacted] provided Customer Care with another form of paymentThe charge to the new card ending in was $on 06/13/Ms [redacted] did explain that she would call back to pay for the remaining balance of $On 06/15/2015, Ms [redacted] notified Customer Care that she would like to cancel the order in fullMs [redacted] was advised that it would take another 3-business days to receive the refund back to the original form of paymentThe refund in the amount of $was refunded on 06/16/back to the card ending in ***Ms [redacted] will need to submit paperwork to prove that she did not receive the full refund back to her accountI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

they did not offer the dresser I selected at the sale price that I purchased it forValue City said I had to purchase it at the regular price It is not my fault that they delivered the wrong dresserI should be allowed to purchase the dresser I selected at the sale price Thank you, [redacted]

I requested to be accommodated for the days I was forced to call off work which totals $as well as the cost of carpet cleaning

I apologize for the delay in our resolution regarding Mrs***’s complaint I kindly ask that Mrs [redacted] reject this response and allow additional time for her desired resolution Please be assured that we are working diligently with the General Manager and I appreciate Mrs***’s patience in this matter.Sincerely,Ashley H***

After receiving Ms [redacted] ’s Revdex.com rejection I have advised the General Manager that Ms [redacted] will like to keep the Revdex.com Complaint open until all issues with the merchandise is resolvedI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

I responded to this claim several months ago and have not heard anything backThe last response I received Value City had requested picturesI responded and said that there are already pictures on file with Value CityI have not heard anything since I am still seeking resolution in this matterPlease advise

No messages have been left for meI dont answer my phone during the day because I work midnightsI do however return callsNo messages were left so if someone was trying to get ahold of me and never left a message how would I have known they calledSecond off, there has been a repair man to my house on July 1st He supposedly ordered parts to be in in under weeksmonths later I have heard nothingReplace my furniture asap or refund my money

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I was informed that I will receive my refundHowever, the response shows the problems with this companyThey state that I returned the entire bedroom set on May 30th Why in the world would they schedule service for June 4th WHEN I RETURNED THE ENTIRE SETI am grateful to receive my refund in to days

My name is [redacted] and I would like to reopen my dispute, 10864647, due to the company not following through with the resolution that they promised My statement for my credit card is still stating that the promotional no interest period is up in October of this year I have attempted to reach out to American Sinature a while ago but they never returned my call and Synchrony is now saying they have no record of them trying to change the promotional period I would simply like American Signature to honor what I was told both in store and through the dispute resolution.Thank You,

In September when I first contacted them regarding the broken recliner and usb port I was advised that someone had to come outIt took weeks later for someone to come out and say yep, it's brokenWe'll have to order partsOnce the parts are odered we'll come back outNOONE ever said they are replacing my couch in September I had to call in weeks later to find out how long it took for parts to come inI was advised weeks by the customer service department associateweeks passed by and I never heard anythingI called back to find out what was going onI spoke with [redacted] who said she would check with the Dixie Hwy store and call me backGuess what, she failed to call back just like all the other times I have called in thereI called back two days later and spoke with [redacted] who was the managerHe said he was really busy but he would definitely find out what was going on and call me back on a SaturdayGuess what, he never called me!! I had to contact Revdex.com to get a response from anyone [redacted] called me several days later to tell me that it could take weeks for the parts to come in or not to come in at allHe told me that when they put furniture out on the floor the manufacturers have already started designing new furniture and most of the time do not have the parts to fix these couchesHe told me to come in after the holidays to see if there was another couch we liked and he would make it rightWhen we visited the store after Christmas we were told by a sales floor associate that we would only had a credit of $and if there was a couch we wanted we would have to finance the addtional amountWe left since [redacted] wasn't there to explain the situationI contacted [redacted] to let him know they wanted to charge us for another couch that we didn't even like! He finally said I can get you the same couch and we'll just swap them out to come in and get it setupI visisted the store and found out [redacted] had done transferred to another locationThe manager [redacted] said it was no problem and setup the delivery of the couchTwo months later the USB port goes out and I contact [redacted] to let him knowHe said that someone would be out on March 9th No one called or showed up so I contact the store and get the wonderul [redacted] againwho transferred me to the dixie store because she doesn't know how to handle service calls apparentlyThe female at the Dixie store said you're not scheduled to have anyone come out todayThey are coming out Wednesday the 11thI asked for the time and she wasn't sure what time it wouldMy husband was home all day and no one cameAt this point I was done with Value City! Now, the new couch you brought me in JANUARY that's not even 6MONTHS OLD is completely brokenThe metal bar under the recliner has snapped in HALF! I call the store and get [redacted] who leaves me on hold for 14minsShe says, i'm trying to schedule your service call but I'm having issues can I call you backI waited 42mins and she never calledI called back to the store and [redacted] said that she was waiting on the manager to talk to me becuase my couch is out of warrantlyHow is that even possible if you brought the couch in January but the warranty expired in December 2014? [redacted] agreed to waive the service call charge for the technician to come out but that doesn't help me with the broken couch the technician cannot fix when he comes out!! I want the couch fixed or the amount left owed on the couch cleared and waivedYou can have the couch back!! I will take my business elsewhere!

the apology was first, to Mr [redacted] then mid- apology, changed to MrG***What poor service and despicable regard for humansWe asked for at least half of our delivery charge be refunded due to the untruths in delivery dates and timesWe were promised delivery four different times and did not receive the merchandise until the fifth promised dateDue to our time awaiting delivery, plus numerous calls among two women and one man to no avail, our valuable time was wastedHalf the delivery charge refunded seems the the least this company could award us in compensation for our inconvenience

I understand Ms. [redacted] ’s frustrations regarding her refund. In the interest of Customer Service, I have escalated Ms. [redacted] ’s complaint. I am pleased to advise that the refund check will be sent to [redacted] today, Friday, May 22, 2015 via Fed Ex with priority shipping.

I was unable to locate an invoice for Mr [redacted] regarding his complaintIn order to investigate his complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr [redacted] has any further questions or concerns he may contact me directSincerely, Kedeanna R [redacted] Phone: ###-###-#### Ext: ***# Fax: ###-###-#### Kedeanna.R [redacted] @AmericanSignature.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meValue City did make it right with me Regards, Kellee [redacted]

On 12/16/2012, Mr [redacted] purchased the 4-piece Colorado Brown power sectional with the 7-year Leather Protection and the 3-year Extended Protection Plan Warranty This merchandise was delivered to Mr***’s residence on 12/18/2012.I apologize for the continued service issues Mr [redacted] has experienced According to our Extended Protection Plan Warranty; if the Administrator considers the covered Product(s) to be beyond economic repair, then an in-store credit will be given based upon the original Purchase Price minus a usage feeAs hereafter defined, this usage fee will be determined by dividing the original Purchase Price by the term of this Service Plan, three (3) years (months).The General Manager has agreed to offer Mr [redacted] a full in-store credit without the usage fee as the stated guideline within the purchased warranty In the event Mr [redacted] does not want to choose replacement merchandise, the General Manager has also offered Mr [redacted] the option to keep his merchandise, without any further warranty for a refund of $ In the event Mr [redacted] would like to accept either of these options, he may contact me directly at the contacts located at the bottom of this letter

On 03/11/Ms [redacted] purchased the Adrian Graphite piece sectional and picked up the merchandise 03/11/After reviewing Ms***’s complaint I have contacted the store and have confirmed that Value City furniture will be servicing Ms***’s damaged sofa and delivering the other half of Ms***’s sectional on Thursday, November 17th If that date does not work for Ms [redacted] I ask she contact us immediately to make any changesMs***’s continued business is so very important to usWe never want to alienate a customer due to our lack of providing the exceptional service each customer deservesWe hope to grow a lifetime relationship with Ms***I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 03/28/2016, Ms [redacted] purchased the Cobra Brown 3-piece reclining sofa, loveseat and chair reclinerThe merchandise was delivered to Ms***’s residence on 04/01/After receiving Ms***’s Revdex.com complaint we reached out to the General ManagerIn the interest of Customer Service the General Manager has agreed to exchange the back of the Cobra Brown reclining loveseat and also the Cobra Brown sofaMs [redacted] can anticipate delivery of the replacement merchandise on 04/14/I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

Their offer of a gift card of $is not adequate due to the fact that I never received the previous gift cards I was promisedI believe that the company is lying further to try to have a conflict resolved in which they have no intentions of resolving

I will not be accepting a credit to the credit one accountI will need a check for that amountWhen I paid for installation, it was paid on my debit cardSo, they received cash and I want cash backFurther compensation is definitely warrantedAll this time has passed and this company has not resolved my issues and NEVER addressed the last delivery per dumping garbage in my bushesIf I have to take this to court, I will and I will be contacting all local news stationsSend my money the same way it was originally paid!