Value City Furniture

Good Morning,American Signature claimed on their website that this item had free shippingWhen I logged into my accounton Sunday to see if they have any delivery information which they did notI noticed that there was $199delivery feeThey claimed that they have to charge that since its coming from their warehouseI spoke to Luisand Tenesha they both said it was a mistake and she credit my account back for the delivery feeAgain no noteson the systemThey are trying to claim that they didn’t commit advertising and of course they didn’t havea tracking number until Monday and could not Re direct the order backShe promised me once the order wasreceived to call her and she will schedule fed ex or ups pick up from my house; since I live an hour awayNowthey want to charge me $to have the warehouse pick it up, they are claiming no notes on the system, theyeven send the wrong color item to make things worst and their lack of customer service skills has caused me alot of loss time from workI kept asking for a manager and they had an excuse to never transfer me.want them to pick up the items as promise via fedex as soon as possible and free of charge as promise.Tenesha called me on 10/01/at 1:33pm because Luis accidentally dropped the callThey all advised me thatall of their calls are recordingAlso the fact that both of our phone numbers get busy and disconnected soundswhen we call is very strangeI am only able to bypass by pressing *67.Please let me know if you need anything else from me.Thanks, [redacted]

On 3/23/2014, Mr [redacted] purchased the Grove Park 3-piece sectional that included the reclining sofa, the console love seat, and the wedgeThe furniture was delivered to Mr [redacted] ’s residence on 4/1/2014.We understand Mr [redacted] ’s concerns and apologize for the experience that he has had with our companyA member of our Management Team in Customer Care has contacted Mr [redacted] and offered him 75% of his purchasing costs for the furniture in the form of a refund checkMr [redacted] has accepted this offer and he will receive the refund check within the next 5-business days.If Mr [redacted] has any further questions or concerns, he can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

The above listed complaint has been resolved to my satisfaction and should be closedThank you very much for your assistance

I would like to have an apology from the store and / or delivery personnel

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThe receipt has been given to the store and I was reimbursed

According to Mr***’s warranty, we are responsible for repairing the merchandise to manufacturer specifications and refunds will not be provided In the interest of customer service, we have bypassed the repair option and offered an exchange or a full store credit Unfortunately, we will be unable to offer Mr [redacted] a refund of his purchase

After receiving another complaint from MsB [redacted] I was advised from the store Manager that we will be able to offer MsB [redacted] to keep her current table with compensation of additional $off the invoice for her to keep the table set ASIS (half off the current price of $469)This will be a total of 60% off the item for the customerIf MsB [redacted] would like a new dining set we will be happy to set up an even exchange for the set as wellAt this time we will not be able to compensate MsB [redacted] invoice by 30%.I apologize for any inconvenience MsB [redacted] may have experienced If MsB [redacted] has any further questions or concerns she may contact me directSincerely, [redacted] Phone: ###-###-####Fax: ###-###-#### [redacted]

On 01/24/2015, Ms [redacted] purchased the Brown Maximum ChaiseThe merchandise was picked up on 01/24/After reviewing Ms [redacted] ’s complaint I have made contact with the corporate Manager who has advised me that we will not be able to provide $cash compensation in place of the gift card Ms [redacted] received on 07/27/Ms [redacted] has had the gift card for months Value City furniture will be exchanging Ms [redacted] ’s merchandise on 01/28/Ms [redacted] has also received $cash compensation on 08/01/Essentially Ms [redacted] has received her merchandise at no cost to her.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

Upon reviewing Mrs***’s complaint with the Revdex.com, we have contacted the General Manager for a resolutionIn the interest of customer service, the General Manager has scheduled a service technician to visit the residence and replace the seat cushions for the furnitureThe chaise portion of the sectional will be replaced with a new chaise of the same collectionThe General Manager has contacted the customer and arrangements have been made.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

On 6/19/ [redacted] purchased the Tribeca Gray 5-piece dining room set and a Tribeca Gray counter height benchThe items were delivered to her residence on 7/14/I have spoken to the store Manager who states that [redacted] was already compensated her delivery fee and received 10% off at time of purchaseThe recorded conversation that [redacted] had with our representative has been reviewed and there was no additional compensation promised to [redacted] However, the store Manager has stated that he is willing to extend [redacted] a 50-dollar gift cardI apologize for any inconvenience this may have caused [redacted] ***If [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to mePlease advise on what I need to do in order to receive the store credit at my local store

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI will I'll accept the cash refund and keep the furnitureI will NOT accept the store creditI will not purchase from them again

I'm writing in regards to the day respond letterI would like to now withdraw from this complaintBut also would like to keep the complaint on recordThe decision to withdraw was that if a company like this don't want to rectify a complaint like this and refuse any responsibility this says to leave a company like this alone and I have to hope I never cross a company like this that use deception to do businessThank you Revdex.com for your timeIf they can say that to you to hold no responsibility what I can do!Thank you[redacted]

Per the terms and conditions it states the order can be cancelled all the way up to acceptingThe order was placed, processed and filled, the next step was delivery and then I get the call saying I wont be getting my orderI find that is 100% against their terms and conditions as the order was already filled and they broke the purchase agreement after it was acceptedI was also advised when I received the call letting me know I wasn't going to get my order that the only reason the order was not going to be delivered is that a customer had called in and asked to change their shipping information and if that customer would not have called in I would have received my order because all the orders were processed and fulfilled and ready to be deliveredThis is no way to treat a paying customer who bought something on their website complying with their terms and conditionsI can understand if the order was just placed and I received the call right away saying that they had to cancel it but not after it was fulfilledAt that point I believe its the company's error and they have to honor their terms and conditions with the ordering being after the accepting stageAlso they have a price guaranteed in cart policy and that was my price all the way up until the order being fulfilled, our next step was delivery! If they realized the error after our furniture was delivered would it have been picked up and taken back? This is the worst customer service I have encountered Regards, [redacted]

The General Manager has agreed to take $off to cover the entire price of the damaged corner wedgeMr/Ms [redacted] may keep the corner wedge under warranty for any new damagesIn the event Mr/Ms [redacted] would still like to exchange the corner wedge, the General Manger has still offered to take $off and schedule it on a day that we go to their zip codeI apologize for any inconvenience Mr/Ms [redacted] may have experiencedIf Mr/Ms [redacted] have any further questions or concerns they may contact me direct

On 4/24/10, Mr [redacted] purchased the Westwood Brick piece sectional and the Hyatt Dark storage ottomanMr [redacted] received delivery of the furniture on 4/28/10.Upon receiving Mr***’s information through the Revdex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mr [redacted] to return the merchandise for an in-store credit of 50% of the amount paid for the furniture Mr [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange At the point of sale, Mr [redacted] will receive a 50% discount on the new furniture.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

we did not get 25% in refundsCan you please explain how you got this number?

I got a call today from ***, the manager at the Woodbridge store. Apparently, the damages that happened to my house should not cost what I got a estimate on(i have the quote). Which was around $1,000.00 to fix everything and have it painted back. This is what he said to me:***: "This is what I can do, I can give you $200.00, because it shouldn't cost that much to repair your wall."Me: "The damages are scratches and dents to my wall, shouldn't you cover the repair to the whole wall?"He then stated that they do not cover the paint, but only the repair. So why do I have to pay someone out my own pocket for damages done to my house?I have photos and emails to support the damages and the quote to fix them.

On Sun, Dec 4, at 5:AM, Rhonda [redacted] wrote: I was really shocked at how fast you got things going with Value City furniture! --Their suggestion was to go to the store and pick out another living room suit--we did go to the store and look at them for-- several days in a row and I really couldn't find anything--we finally did pick out another couch and chairs and they delivered the chairs yesterday--(couch on back order-)-but my husband had some sort of allergic reaction from the material of one of the chairs - -I called Value City today and told them and they told me to come back to the store and pick something else out- I asked them if I can just get my money back --but they said no --its exchange only--I'm going to try to go back over there 12/4/to look again--but I am so disappointed in the quality of their furniture that its really hard to find anything decent there I was looking on the Value City website tonight at their furniture and I see the set that I originally bought has terrible reviews on it--and all the reviews people wrote are the exact same issues that we had!--I couldn't believe it--I guess I should of looked it up before I bought it!--I attached a doccopy I made of the reviews--just so you have a better idea of the problem-(Monaco leather recliner sofa + chair) -I did receive your letter the other day about closing the case-- I am going to asked you to maybe leave it open- if possible- until this matter is settled---I am going to go back over there and try again to find something that I think will last over a monthI know it was not the managers or anyone's fault that my husband was allergic to the fabric--But the original purchase and issues could of been resolved if they would of just refunded my money right after I bought it for the original purchase of the faulty furniture--We asked the service tech that came out to stuff the furniture--if they have many issues with these living room sets--He said -No--that just with the power recline buttons keep going bad--Well I thank you again for all your help Rhonda [redacted]

On 08/19/2015, Mr [redacted] purchased the Plantation cove queen black canopy bed, two of the Plantation Cove black nightstandsMr [redacted] also purchased the Seaside daybed with Trundle, the Seaside black lingerie chest, Charleston Bay nightstand and dresser, mirror and chestThe merchandise was delivered to Mr [redacted] residence on 08/29/On 07/30/2015, Mr [redacted] notified Store Personnel regarding the problems with the two Plantation Cove black nightstands and the Seaside Daybed with TrundleStore Personnel sent a service technician out to Mr [redacted] residence on 08/07/Mr [redacted] was set up to have a replacement of the Plantation Cove nightstand, Seaside black storage trundle and the Seaside bookcase headboardThe General Manager has tried to contact Mr [redacted] to offer assistance and help resolve these issuesMr [redacted] can contact the General Manager directly at (636)-397-and advise that he is following up on his claim with the Revdex.comI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me directSincerely,