Value City Furniture

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] ***

On 02/12/2012, Mr. [redacted] purchased the Specter 5-piece dinette. Mr. [redacted] picked up the merchandise on 02/10/2012. Upon receiving Mr. ***’s information through the RevDex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Mr.... [redacted] to return the merchandise for an in-store credit. Mr. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Mr. [redacted] chooses merchandise that costs more than his original purchase, he will be responsible for paying the difference. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.

The General Manager has contacted Mr& Mrs [redacted] on 12/30/Mrs [redacted] was advised of why we would need to send a service technician to her residenceMrs [redacted] also advised the General Manager that she would send pictures to view the merchandise damageAt that time Mrs [redacted] advised to contact her on Wednesday 01/06/The General Manager will contact Mr& Mrs [redacted] on 01/06/to discuss the resolution regarding the merchandise damageI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

An Email was not received to answer you back Could you please send that email that I may open and see what their {Value City Furniture} result answer was They have yet to refund my dollars and I am planning to submit a complaint with the Attorney GeneralThank You

The General Manager has tried to contact Ms [redacted] to offer assistance and help resolve these issues Ms [redacted] can contact the General Manager directly at ###-###-####and advise that she is following up on her claim with the Revdex.com

On 9/25/2015, Ms [redacted] purchased the Plantation Cove black 6-piece queen canopy bedroom setThe merchandise was delivered to Ms [redacted] residence on 10/01/On 10/31/2015, Ms [redacted] notified Store Personnel regarding the Plantation Cove black dresser drawer not opening properlyMs [redacted] also advised that there was a deep scratch on the side of the Plantation Cove black post on the queen bedIn the interest of Customer Service the General Manager has tried to contact Ms [redacted] to resolve the problems she is having with the Plantation Cove merchandiseMs [redacted] can contact the General Manager and advise that she is following up on her Revdex.com complaintMs [redacted] can reach the General Manager at ###-###-####I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 5/7/2016, Ms [redacted] purchased the Dimora White 6-piece queen bedroom set and the Canal StFirm queen mattress This merchandise was delivered to Ms [redacted] ’s residence on 5/19/2016.At Value City we take pride in our customer’s satisfaction Unfortunately, we did not meet Ms [redacted] 's—or our own—expectations We understand that time is very valuable and strive to make every shopping experience EASY for our CustomersAccording to Ms [redacted] ’s invoice, we are scheduled to deliver a new dresser to her residence on 6/16/ I kindly ask that Ms [redacted] please contact the delivery store at 216-910-to make alternate arrangements if that date does not work for her or if other pieces need attention.Again, I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me or the General Manager direct

my phone # is listed on the account, been the same for years and is listed on the complaintOn today, October 29th I left a message with CarolynShe stated the general manager will not be there until next week

On 11/30/Mrs [redacted] purchased the piece Grove Park Mocha living room set with the Grove Park Mocha ReclinerThe merchandise was delivered to Mrs [redacted] ’s residence on 12/10/2014Upon receiving Mrs [redacted] ’s Revdex.com I would like to inform Mrs [redacted] that she was provided a one year manufactures warranty that expired on 12/10/Mrs [redacted] would need to contact Uniters to report any accidental or structural damages done to her merchandise.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact Uniters directly at 877-901-

On 06/28/2014, Mr./ Ms [redacted] purchased the Dakota Java piece living room setThis merchandise was delivered to Mr./ Ms***’s residence on 07/02/ Mr./ Ms [redacted] also purchased the Pure Promise year warrantyUpon receiving Mr./ Ms***’s information through the RevDex.com, I contacted the General Manager In the interest of customer service, the General Manager has agreed to allow Mr./ Ms [redacted] to return the merchandise for an in-store credit Mr./ Ms [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange If Mr./ Ms [redacted] chooses merchandise that costs more than the original purchase, they will be responsible for paying the difference.I apologize for any inconvenience Mr./ Ms [redacted] may have experienced If Mr./ Ms [redacted] has any further questions or concerns they may contact me direct

I was able to locate two invoices for Ms [redacted] regarding her complaintIn order to investigate her complaint further, I will need additional informationI kindly ask that Ms [redacted] provide details of the order in which she is referencing so we may address her complaintOnce I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms [redacted] has any further questions or concerns she may contact me direct

The General Manager has also advised after following up with Ms [redacted] on 03/21/2016, that the contract delivery company has issued a check in the amount of $The contract delivery company has verified Ms***’s address to mail the check to her residenceWe have followed up with Reggie Shepard regarding the refund check for damages to Ms***’s walls at her residenceThe address was verified and the refund check in the amount of $was mailed to Ms***’s residenceI have also attached a copy of the check and documents regarding the refund check and the conversation Ms [redacted] had with the department that handle claims regarding home damage during deliveryI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 02/05/2016, Ms [redacted] purchased the Justine Plush queen mattressThe merchandise as delivered to Ms [redacted] ’s residenceMs [redacted] notified Store Personnel regarding delivery of the wrong mattressAfter receiving Ms [redacted] ’s Revdex.com Complaint the General Manager has offered credit in the amount of $to select a new mattressIf Ms [redacted] select a mattress that cost more than $499.99, Ms [redacted] will be responsible for the differenceIf Ms [redacted] accepts this offer of credit she will need to contact the General Manager at 302-838-to schedule the exchangeI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has a ny further questions or concerns she may contact me direct

I apologize for the delay in our resolution regarding Mrs [redacted] s complaint I kindly ask that MrsMancuso reject this response and allow additional time for her desired resolution Please be assured that we are working diligently with the store location’s General Manager and I appreciate Mrs [redacted] s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I apologize for the delay in our resolution regarding Ms [redacted] ’s complaint I kindly ask that Ms [redacted] reject this response and allow additional time for her desired resolution Please be assured that we are working diligently with the General Manager, our Risk Management Department, and our Legal Department to resolve these issuesI appreciate Ms [redacted] ’s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Upon receiving Ms [redacted] ’s information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms [redacted] to choose new merchandise with in-store creditMs [redacted] will need to go to the store to choose replacement merchandiseOnce the new merchandise has been selected Store Personnel will arrange the delivery and pickup the damaged merchandiseIf Ms [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the differenceI apologize for any inconvenience Ms[redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 2/13/Mrs [redacted] purchased the Princeton Brown piece power sectional and the Harbor Pointe piece counter height dining room setMrs [redacted] received delivery of the dining room set on 3/20/and the sectional on 3/25/15.Upon reviewing Mrs [redacted] ’s complaint filed through the RevDex.com, the General Manager was contactedThe General Manager spoke with Mrs [redacted] and an exchange of the left arm facing power console loveseat portion of the sectional has been arrangedThe exchange took place on 7/6/16.I apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 09/21/2013, Mr [redacted] purchased the Key Biscayne 5-piece dining room set This merchandise was delivered to Mr***’s residence on 09/26/2013.Mr [redacted] has been working with one of our Social Media Communications Specialists in regards to his inquiry We have scheduled an inspection with an insurance adjustor on 1/19/to determine the damages appropriately Once the inspection is complete, the insurance company will contact Mr [redacted] directly with resolution I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct