Value City Furniture

I have called ###-###-#### twice and both times the person on the phone had no idea what I was talking aboutStaff from VCF showed up to get table well aware of my issue and did not have the right tools to get the table apart and my table has still not been delivered to my new address and I have not received any additional phone calls from the General Manager from VCF nor has anyone left a messageWhen and where is my table?

On 11/28/2015, Ms [redacted] purchased the Venti Mocha 4-piece sectionalMs [redacted] was advised by Store Personnel that the merchandise would be delivered on 12/26/Ms [redacted] also was advised by Store Personnel that the delivery date had changed to 12/30/The General Manager has contacted Ms [redacted] on 12/29/to advise that her delivery for the Venti Mocha 4-piece sectional is set for 12/30/Ms [redacted] was also notified that the Venti Mocha side chair to the Venti Mocha 4-piece sectional is not available for delivery until 01/05/I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

On 10/19/14, Mrs. [redacted] purchased the Burnham Mogano leather sofa and the Deco chairside chest. Mrs. [redacted] received her furniture on 11/01/14.Upon reviewing Mrs. Maldonado’s complaint through the RevDex.com, the General Manager has been contacted. In the interest of customer... service, the General Manager is offering Mrs. [redacted] a 50% discount on the chairside chest. The General Manager has tried to contact Mrs. [redacted] to resolve this issue and to notify her of this option. Mrs. [redacted] can contact the General Manager at ###-###-#### with a response.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.

On 01/03/2015m Mr [redacted] purchased the 7-piece Diablo Walnut sectional and the Colton Brown rocker recliner This merchandise was delivered to Mr [redacted] s residence on 01/08/2015.I apologize for the lack of accurate communication Mr [redacted] has received regarding the repair of his merchandise We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.I have been advised that the General Manager has contacted Mr [redacted] and advised that the return of the power recliner will be today, 05/13/ Mr [redacted] is also to receive an exchange of a back piece for the other damaged item.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 11/24/2012, Ms [redacted] purchased the Coronado Chocolate sectionalThe merchandise was delivered to Ms***’s residence on 11/30/2012.After reviewing Ms***’s complaint I have reviewed the photos of her merchandise and the merchandise appears to be cracking and peeling which is not covered under her warranty and is considered wear and tearI understand this is an inconvenience and what Value City Furniture can do is offer Ms [redacted] an in-store credit of $That would be 40% of Ms***’s purchaseShe would have days to accept credit and use in storeI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

The Assistant Manager has reached out to Mrs [redacted] regarding her inquiry Ms [redacted] is scheduled for service on all her requested pieced on 7/7/ I apologize for any inconvenience Mror Mrs [redacted] may have experienced If either has any further questions or concerns they may contact me direct

On 08/29/2014, Ms [redacted] purchased the Bally 7-piece queen panel bedroom and the Chalen queen mattressThis merchandise was delivered to Ms [redacted] ’s residence on 09/25/As of 05/06/2015, Ms [redacted] contacted the store to advise the mattress now has lumps and is causing her some pain to her backUpon receiving Ms [redacted] ’s information through the Revdex.com, I contacted the General ManagerIn the interest of customer service, the General Manager has agreed to allow Ms [redacted] to return the merchandise for an in-store creditMs [redacted] will need to go to the store to choose replacement merchandise and arrange the exchangeIf Ms [redacted] chooses merchandise that costs more than her original purchase, she will be responsible for paying the differenceI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

I understand Ms [redacted] ’s frustrations and appreciate her sharing her concerns This feedback will be shared with the Management Team.Sincerely,Jenna CarpenterPhone: 888-751-Ext: 6966#Fax: [email protected]

Value City Furniture has offered Ms [redacted] to reselect to a different rug or a refundUnfortunately we no longer have the rug available so those are the only two options we could give Ms [redacted] She stated she would like a refund and that was given to her at the time of her requestI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

The offer given was a percentage of Ms***’s purchase plus the warranty back as an in-store creditCracking and peeling is not covered under the warranty and is considered wear and tearThe most we can offer Ms [redacted] is $Ms [redacted] has had her merchandise since and the merchandise has depreciated in value since the date of purchaseI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

I would like to break down the price for Ms [redacted] paid for her Marisol Sofa,The Marisol Sofa is priced at $449.99; Ms [redacted] had a promotion which allowed her to receive a discount of $Value City Furniture has to legally charge Ms [redacted] taxes which in her county is 10.25% So with the discount the sofa was now priced at $with discounts + (tax) Ms [redacted] paid $for her merchandise and that was the refund Ms [redacted] received back to her account

The furniture was supposed to be delivered and picked up last week.So I guess we gave to wait for this tuesday if it happens or what excuse they will have

I apologize for the delay in our resolution regarding Ms [redacted] ’s complaint I kindly ask that Ms [redacted] reject this response and allow additional time for her desired resolution Please be assured that we are working diligently with the store location’s General Manager and I appreciate Ms [redacted] ’s patience in this matter.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I am rejecting this response because:First of all, it would be nice if you had my name correct in your responseSecondly, the furniture I purchased is garbageYou guys should be ashamed of yourselves for selling itNo furniture should be falling apart a year and a half after purchasing itI spent $7,with you guys and this is what I get (garbage)? Regards, [redacted] ***

The General Manager has tried to contact Mr [redacted] to offer assistance and help resolve these issuesMr [redacted] can contact the General Manager directly at (419) 473-and advise that he is following up on his claim with the Revdex.com

On 06/22/2012, Ms [redacted] purchased the 2-piece Oxford Chocolate livingroom set This merchandise was delivered to Ms [redacted] ’s residence on 6/27/ Ms [redacted] also purchased the 7-year Fabric Protection Warranty as well as the 3-year Extended Protection PlanOn 11/18/15, Ms [redacted] contacted Store Personnel advising that there were issues with the reclining sofa On 11/25/2015, a Technician visited Ms [redacted] ’s residence to inspect the merchandise as a courtesy It was found that the merchandise damages had accumulated and were not the cause of a manufacturer defect but rather excessive use Ms [redacted] was contacted on 11/30/to review the denial of her claim and was understanding.Additionally, Ms [redacted] has been outside of warranty since June and we will no longer be able to assist with any structural or manufacturer damages However, please note that Ms [redacted] is still within her Fabric Protection Warranty period Ms [redacted] may contact UnitersNA (the warranty administrator) for any accidental burns, rips, tears or stainsI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On 02/21/2014, Mr. [redacted] purchased the St. Malo Brown 6-piece sectional. The merchandise was delivered on 02/28/2016. On 03/03/2015 Mr. [redacted] notified Store Personnel regarding one of the St. Malo Brown recliners stop working. Mr. [redacted] was set up for service technician to come out and was completed... on 03/19/15. On 12/30/2015 Mr. [redacted] notified Store Personnel regarding fading of some of the St. Malo Brown 6-piece sectional. Mr. [redacted] was setup for service technician to go out and view the problems of the fading St. Malo Brown 6-piece sectional. Service was completed on 01/12/2016, reported back that the merchandise was fading color. The General Manager spoke to Mr. [redacted] on 03/05/2016 and agreed to an exchange of the St. Malo armless leather recliner on 03/10/16. In the interest of Customer Service the General Manager also offered Mr. [redacted] full credit to select new merchandise to resolve the problems Mr. [redacted] is having with the St. Malo Brown 6-piece sectional. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.

On 05/31/2014, Ms [redacted] purchased the Apollo home theater reclinerThe merchandise was delivered to Ms [redacted] s residence on 07/05/In the interest of Customer Service, the General Manager has offered to exchange Ms [redacted] s merchandiseMs [redacted] can anticipate the delivery of her exchange merchandise at her residence on 08/01/I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

After receiving Ms [redacted] ’s photos, I have confirmed that she has cracking and peeling in the seated areas of her reclinerIf Ms [redacted] would prefer a check instead of an in-store credit I will be happy to make that exception for her and get a check sent to her immediately Ms [redacted] can expect a check in the mail within the next 7-business daysIf Ms [redacted] has any further questions or concerns she may contact me directSincerely, [redacted] Phone: ###-###-####Fax: ###-###-#### [redacted] .com

On 8/22/17, Ms [redacted] purchased the Monterey 3-piece power sofa & the 2-piece power love seatThe furniture was delivered to the residence on 8/27/17.We understand Ms***’s concerns and apologize for any inconveniencesThe General Manager at the store location contacted Ms [redacted] and scheduled an exchange of the left arm facing recliner portion of her sofa for 11/27/The exchange of the right arm facing recliner portion of her sofa was completed on 12/11/If Ms [redacted] has any further questions or concerns, she can contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com