Value City Furniture

We strive to make furniture shopping easy and apologize to Kamila [redacted] for any inconvenience she may have experienced due to the peeling of her sofaI see that on 5/27/she purchased a PC sectional ciera brown, which consist of a sofa, chaise and a cocktail ottoman for $Ms [redacted] had no extended warranty on the sectional We deeply value your relationship with Value City and are committed to providing you with the highest level of service, simply because our customers deserve the very bestWhile were unable to give the full amount back to you as an in store credit, we are able to give back a portion in the amount of $towards a new selectionI apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

On August 12, 2015, Ms [redacted] was delivered the two-piece Cobra living room suit, among other items On January 23, 2018, Ms [redacted] arranged a service appointment to inspect various issues she was having with the set, including squeaking and sinkingThe technician determined it was due to manufacturer defectTherefore, he recommended a full replacementOn February 26, 2018, a Purchase Order was sent to Value City store # in Washington, DCWe are currently waiting for Ms [redacted] to contact the store to select her replacementWe apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact our Customer Care Team at 888-751-Sincerely, Brandy L***

I was never given this option and I was never told that the store will give me credit in the amount of $I was told that I will receive a credit in the amount of $I just don't understand why I paid for warranty and the sales associated told me that the warranty is for if something goes wrong with couch

The General Manager has tried to contact Ms [redacted] to offer assistance and help resolve these issues Ms [redacted] can contact the General Manager directly at ###-###-#### and advise that she is following up on her claim with the Revdex.com

I would like to request that Mr [redacted] submit pictures to the Revdex.com of the issues he is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole

I reviewed the response made by the business in reference to complaint ID [redacted] , and someone by the name of Jeff reached out to me after, I reached out to them on Thursday October 22, at there Burbank locationI'm pleased to say that my chair has been delivered on today Oct.27, 2015, by [redacted] the repair associateNow my problem is that VCF dropped the ball and didn't even offer me a compensation or a apologyBecause when your a fault, and your truly apologetic you will rectify the situation any means necessary to ensure your business don't suffer.So, therefore iI will not remove my complaint from the Revdex.com at all, until someone reaches out to me personally, and ensure me that this will never happen againNot just to me, but not to anyone in the near futureI worked in customer service for years, and when you are in fault, the customer is always right and you make sure you accommodate them, and to ensure customer quality across the boardA throw blanket, a lamp, anything could've been offeredBut what was offered was a letter to the Revdex.com , and not to meI will not call them, to hear a apology they need to call meThank you,

On 6/29/16, Ms [redacted] purchased the twin innerspring mattress, the Carey Brown twin daybed with trundle, and the mirage twin mattressThe merchandise was delivered to Ms***’ residence on 7/2/16.Upon reviewing Ms***’ complaint that was filed through the Revdex.com, the General Manager was contactedMs [redacted] is scheduled to receive the correct mattress on 8/5/The store location will be in contact with Ms [redacted] to provide her with the time frame that they will deliver the mattress that was initially purchased.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

The amount noted by Value City Furniture to refund is not the total I quoted in my original complaint My refund should include all money paid for the extended coverage as listed on my receipt, which is the figure I originally quoted Also the refund should be mailed to my home address in a check as I no longer have the card account that they are going to credit The card has been paid in full and closed I also will not be using or reopening that card

On 5/26/16, Ms [redacted] purchased the Canal StFirm Queen Mattress Set and the Aubrey Gray Queen Upholstered BedThe mattress set was delivered to Ms [redacted] ’s residence on 6/18/and the upholstered bed was delivered to the same residence on 9/17/16.Ms [redacted] has been in direct contact with management within our Customer Care department and we are working with the Store Manager to resolve the issue at handWe are currently working with a third party to have Ms [redacted] ’s furniture removed from her homeWe will be in contact with Ms [redacted] to discuss the date and time that works best for her, as well as the preparation for the furniture removal process.We apologize for any inconvenience Ms [redacted] may have experienced

On 07/06/2014, Ms [redacted] purchased the Merrydale queen mattress and boxspring This merchandise was delivered to Ms [redacted] ’s residence on 07/29/2014.I apologize for the incorrect information Ms [redacted] received when speaking with a Customer Service Representative Ms [redacted] has a manufacturer warranty on her mattress and we will be happy to schedule a service date to inspect the merchandise Ms [redacted] should receive a call within the next few days to set up service if she has not already received a call from the Manager.If Ms [redacted] has any further questions or concerns she may contact me direct

On 08/29/Mr [redacted] purchased a piece Sheridan Olive sectional, an Arthur Ave full mattress set, and an adjustable full bed frameThe merchandise was delivered to Mr***’s residence 09/02/2015.After reviewing Mr***’s Revdex.com complaint I have reached out to the store and have confirmed that Mr [redacted] can have a service done to his merchandiseI am asking that Mr [redacted] contact our Customer Service team to set up a date and time for service (888-751-8553).I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

In the interest of Customer Service the General Manager has offered Mr [redacted] in store credit in the amount of $After speaking with the General Manager regarding the late delivery, the General Manager has offered an additional $in store creditI apologize for any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] has any further questions or concerns he may contact me direct

My case has been closed but I would like it changed to I was very satisfied with the resolutionThis matter was handled quickly and I have since reselected furniture to be delivered on 12/1/I do not want my response to be dissatisfied because that would be wrongCan this be changed to very satisfied?

Upon reviewing Mr [redacted] complaint I have confirmed that a refund check has been issued and is due to arrive at the store on 06/29/Mr [redacted] will be able to visit the store with photo ID to pick up the refund check Due to the large amount Value City Furniture could not give cash back to Mr [redacted] at the time of returnI apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

On 08/11/Mr [redacted] purchased the Monticello Pecan King Sleigh bed, The Antigua Dresser and Mirror, Also the Antigua ChestThe merchandise was delivered to Mr [redacted] ’s residence on 10/26/13.Upon receiving Mr [redacted] ’s Revdex.com complaint I have made contact with the Store Manager who advised that Value City Furniture has made contact with Mr [redacted] about setting up a service appointment for his merchandise After the service is complete the Store Manager will also follow up with Mr [redacted] I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 2/25/Ms [redacted] purchased the 2-piece Galveston Chocolate living room setThe sectional was delivered on 3/01/According to the cracking and peeling guidelines, Ms [redacted] qualifies for a $dollar in store credit that she may use towards any future purchaseMs [redacted] contacted our offices on 5/18/and was told then that she may keep her furniture and the $in store credit will be put into a gift card that Ms [redacted] can pick up at her local storeI apologize for any inconvenience this may have caused Ms***If Ms [redacted] has any other questions or concerns, please feel free to contact me directly

On 06/15/2013, Ms [redacted] purchased the Brown double ottoman with Tray and the Bobby Brown reclinerMs [redacted] picked up the Brown double ottoman with Tray on 06/22/Ms [redacted] picked up the Bobby Brown recliner on 06/26/Ms [redacted] did not purchase any extended warranties on the Bobby Brown recliner therefore only had the 1-year manufacturer’s warranty that expired on 06/26/Ms [redacted] would have been informed at the time of sale that the furniture comes with a 1-year manufacturer’s warrantyIn the interest of Customer Service, the General Manager has offered a 20% discount and free delivery on a future purchaseI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI have spoken with the Value City Furniture Niles, IL store manager, Miguel, and he credited me 60% of the value of the sectionalHe stated that when I provide my name the credit will appear on my accountI asked for a written statement of this, and the attached email was provided

The options provided did not remedy my problemNone of the options provided me with service equal to what our sales agreement statedAt this point in time, I've gone nearly weeks without said items, missed having them for a housewarming party, and have spent numerous hours trying to figure out what to do At this point, the sales offered online are better offers than the one I purchased under Seeing as though even your call center staff cannot help me as well, I'll all you directly For the numerous failed attempts at correction, can your company do any of the following-Offer us free shipping, as well as the online deal currently being shownAnd upgrade us to the power option at a discounted rate-Offer us free shipping,the deal currently being shown online, and add the recliner at a discounted rate

The invoice in which Mr [redacted] is referencing is under the name Alex Hinken On 08/23/2014, Mr [redacted] purchased the 2-piece Mojo Gray sectional This merchandise was delivered to MrHinken’s residence on 08/28/ As a result of the Service Technicians visit, Mr [redacted] was authorized to choose new merchandise because the merchandise was not able to be repaired On 08/14/2015, Mr [redacted] received the exchange of the 5-piece Aventura sectional and returned the Mojo Gray At this time, Store Personnel has contacted Mr [redacted] and left a voicemail to offer compensation for his inconveniences I kindly ask that Mr [redacted] contact the Store for additional assistance