Value City Furniture

Did not deliver as promisedDid not return call as promisedIssue not resolved

In researching this complaint, we discovered Value City Furniture could provide no resolution to Dr***The policy on “AS IS” items are clear and explained at purchaseI apologize for any inconvenience Dr [redacted] may have experienced If Dr [redacted] has any further questions or concerns he may contact our Customer Care Team at 888-751-Sincerely, Brandy L***

the store in Niles, Il sets up delivery dates and then they change it constantly [redacted] was expecting the sofa bed to be delivered on last Thursday, then Monday, now it is ThursdayThis is extremely inconvenientI am beginning to think that Value City is playing games with usI can assure you this is not a game to usWe are hard working people who have not made an election to make a donation to Value City FurnitureWe have already paid the additional expense for the replacement futon sofa bed.My son is a full time student and he works full timeThe latest response from Austin at the Niles location is that the delivery is set up for Thursday, February 25, My son has asked for an email confirmation since all we have had up to this time is phone calls that we did not recordIf Value City is unable to meet this delivery date, I DEMAND my money be refunded and they can pick up the defective merchandise whenever it is convenient for themThursday, February 25, is the LAST chanceThis has gone on entirely too longI should have not had to contact the Revdex.comValue City should have made every effort to make this right before it ever got to this point

The business told us at the time the furniture and warranty was purchased that the warranty covered ALL damages except those caused by an animal The term all would it be inclusive of cracking and peeling There is also additional damage to the furniture that the warranty would cover; however, We were told at time of inspection that cracking and peeling nullified the warranty These were not the terms we agreed to at the time the furniture and the warranty was purchased We were told any damages would be repaired or replaced in the seven-year coverage I absolutely will not agree to in store credit but the company I have no plans to purchase from this company ever again unless it honors the terms in which the warrantee was sold and repairs or replaces the furniture

I initially wanted the accent chair and was willing to pay for it but by the time I talked with the General Manager, the thrill had ended and I have to have a level of respect for myself, meaning, if I still purchased the accent chair after the absolute terrible customer service, then what would prevent Value City from doing the same thing again The proper resolution if Value City was truly sorry for the terrible service would be to discount the chair and deliver or take a hit and give it to me for free I know my thinking is off and is not in line with the standards of value city after all, how can they make millions by giving away a three hundred dollar chair I declined the offer and decided to find another accent chairThe GM said I can change my mind at any time over the next days and he would honor the requestI'm just soured right now and will advise everyone I know not to shop at value city furniture Thanks

On 09/03/2014, Ms [redacted] purchased the Wyoming Saddle 5-piece home theater sectionalThe merchandise was delivered to Ms [redacted] ’s residence on 09/12/On 04/2/Ms[redacted] contacted Customer Care regarding problems with the merchandiseA service claim was filed under Ms [redacted] ’s warranty coverageMs [redacted] was advised that her service date was scheduled for 04/05/Ms [redacted] cancelled the service appointment and was rescheduled for 04/20/On 04/09/2016, Ms [redacted] contacted Customer Care and spoke to a supervisorMs [redacted] was advised at that time she would need to have the service appointment on 04/20/to determine the resolutionOn 04/09/Ms [redacted] contacted Customer Care and advised she wanted a full refund of the Pure Promise warrantyMs [redacted] was refunded the Pure Promise warranty amount of $on 04/11/The refund was completed back to the card used at the time of purchaseMs [redacted] is no longer covered for service on the Wyoming Saddle 5-piece sectionalI apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me direct

I was unable to locate an invoice for Ms [redacted] regarding her complaintIn order to investigate her complaint further, I will need additional informationName on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Ms [redacted] has any further questions or concerns she may contact me direct

On 05/23/2012, Mr [redacted] purchased the 2-piece Park City Grey sofa and recliner This merchandise was delivered to Mr***’s residence on 05/25/2012.I apologize for any frustrations Mr [redacted] may have experienced regarding the service he has received The Extended Protection Plan is solely a service warranty and refunds will not be provided In the event we are unable to repair the original merchandise to manufacturer specifications, an exchange or replacement will be offered As of 05/30/2015, the requested parts have arrived at the Store and the merchandise is able to be repaired according to Mr***’s warranty However, the General Manager has extended a return for a full store credit or an even exchangeFurthermore; If Mr [redacted] chooses merchandise that costs more than his original purchase; he will be responsible for paying the difference He may contact the General Manager directly for further assistance

Hello there,Nothing has happened yet: some people came to my house to 'look at' my furniture on Feb11th

I am sorry to hear that Ms***s is experiencing inconveniences and for any frustration that may have caused I was advised by the Manager that Ms***’s is anticipating delivery on 8/12/of the Adrian sofa and will receive the remaining items for delivery on 08/28/2015.I kindly ask that Ms***s allow additional time for the $refund that was processed to her MasterCard Credit Card to be re-issued We are currently working with the appropriate department to request the funds be returned to Value City so a refund check may be issued.If Ms***s has any further questions or concerns she may contact me direct

On 12/08/2013, Ms [redacted] purchased the Grove Park Mocha 2-piece reclining sofa and glider reclinerThe merchandise was delivered to Ms [redacted] residence on 12/13/On 02/26/Ms [redacted] was notified by Store Personnel to advise Ms [redacted] of full in store credit to select new merchandiseMs [redacted] selected the Park City chocolate 2-piece reclining sofa and glider reclinerThe merchandise was delivered to Ms [redacted] residence on 03/22/Ms [redacted] notified Store Personnel on 08/08/regarding two screws coming out of the Park City Chocolate sofaMs [redacted] also advised that the Park City chocolate sofa had loss of cushion resiliencyMs [redacted] had a completed service request on 08/23/After receiving the Revdex.com complaint the General Manager has offered to exchange Ms [redacted] Park City chocolate reclining sofaMs [redacted] will need to contact the General Manager to set up the even exchange of the Park City Chocolate sofaThe General Manager can be reached at ###-###-####I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any further questions or concerns she may contact me directSincerely, Kedeanna R [redacted] Phone: ###-###-#### Ext: 6968# Fax: ###-###-#### [email protected]

On 5/08/Mr [redacted] purchased the piece Queen Bally bedroom suitAll the items apart from the dresser were picked up 5/12/Value City Furniture understands that this an inconvenience to Mr [redacted] , and we can offer Mr [redacted] free delivery of his replacement dresser and a 50-dollar discount on the replacementA voicemail was left on the contact number provided offering Mr [redacted] the discount as well as the free deliveryIf Mr [redacted] would like to go forward with this offer, he can contact me directlyI apologize for any inconvenience this may have caused Mr [redacted] If Mr [redacted] has any other questions or concerns, please feel free to contact me directlySincerely, Marian H***

On 1/6/2018, Mrs [redacted] made her purchase with American Signature FurnitureThe items on the order were delivered to Mrs***’s residence on 1/11/We understand Mrs***’s concerns and apologize for the experience that she has had with our companyThe General Manager at the store location has agreed to send his Service Technician to Mrs***’s residence to inspect the furnitureOnce the inspection is completed and the Service Technician has reported his findings to the Management Team, Mrs [redacted] will be contacted to discuss options.If Mrs [redacted] has any further questions or concerns, she can contact the General Manager at the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

It was never stated to me that if stained the warranty was null and void The chair is less than months old and is in a house full of kids so was I supposed to keep it in plastic till the so called warranty was up even though the ripped has nothing to do with the so called stain I spent over $on this chair and have talked to other furniture companies that have told me that the chair should hold up in wear and tear and if not it would be fixed or replaced I am throughly desposited and upset that I spent that kind of money on a piece of furniture that can't hold up and the company is useless when it comes to resolving the issues

On 04/10/2013, Ms [redacted] was issued a refund check in the amount of $ Ms [redacted] has advised me that at that time, she did not apply the entire check to her [redacted] account.After speaking with [redacted] Bank, I was informed that the promotion period as well as the end date for that promotion is printed on every statement until the promotional period has ended It is Ms [redacted] ’s responsibility to be aware of any terms on her account and aware of her statement details Value City will not be responsible for Ms [redacted] ’s [redacted] account or providing any additional compensation as she has received a full refund

On 6/21/2015, Ms [redacted] purchased the 5-piece Adventura III Grey sectional and the additional Pure Promise warrantyThe sectional was delivered on 7/08/In reviewing this claim with our Uniters represented, we uncovered that in March 2017, Ms [redacted] filed a warranty claim on her sectionalThe technician made an appointment, took photos, and fixed the only visible damage on the sectionalFor the additional issues Ms [redacted] reported on, a denial letter was sent, advising that those damages were wear and tearIf Ms [redacted] would like to dispute this claim, she may do so in writing by emailing [email protected] Ms [redacted] would like a refund on her warranty, we are able to offer $plus tax to be refunded to her original method of paymentMs [redacted] may accept this offer by responding to the Revdex.com complaintI apologize for any inconvenience this may have caused Ms***If Ms [redacted] has any other questions or concerns, please feel free to contact me directlySincerely, Marian H***

I am rejecting this response because: As Adam C [redacted] knows already that I do not have a product number to provideTerry W*** [redacted] floor professional has looked at the damage that has been done to my floor along with two other professional companies and all have stated that the floors could not be matched and that the floors would need to be replaced because of thatMarian has stated that someone has stated they can match and fix the floors I would like to know who that is so that they can do what they are stating match and fix my floorsPlease provide that information MarianMarian if you would like to contact me directly please feel free as for my contact information follows [redacted] Phone # ###-###-#### or Email: [redacted] Dave W*** was the last contact that I have had in regards to this matter a manager with Value City and his last statement to me was please hold tight and he will contact Adam C [redacted] to have him call the flooring company that supplied the estimate to have them start the process of trying to locate matching floorsI have been instructed by Dave Wiza that I will not need to locate the matching floors as that it is not my responsibilityAs Dave said it is the responsibility of the company that has damaged my floor I will being waiting for a response and a follas promisedBest regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11976677, and find the resolution is satisfactory to me Regards, Anita P [redacted]

On 02/18/2017, Mr [redacted] purchased the Lakelyn piece sectional and ottomanThe sectional was delivered to Mr [redacted] s residence on 03/23/After reviewing Mr [redacted] s complaint I have spoken with the store Manager who has advised me Mr [redacted] has had a successful delivery of his piece sectional and at this time we are waiting for his ottoman to be shipped to the store so we can properly deliver the ottoman to Mr [redacted] s residenceCompensation has been offered to Mr [redacted] for the inconvenience and delay in delivery.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

I apologize for Ms [redacted] ’s continued inconvenience The General Manager has offered a refund in the amount of $for the return of the delivery fee Ms [redacted] may pick up this refund check on 05/21/