Value City Furniture

Consumer called Revdex.com and left a voice mail advising that she wants to reopen her complaintAmerican Signature sent someone out to her home and they fixed one chairHowever, the other chair and table still need repaired, and she has heard nothing further from the business

Hello my name is [redacted] , and my complaint number is [redacted] I thought I responded in which I didn'tMy response to business was, what type of discount would I receive in store on another set before agreeing to a refundI tried to contact the email and number as in the response from business, but was told to communicate through Revdex.com, and the person in response would not communicate with meI even sent a email and no responsePlease reopen

I am satisfied with the service received regarding this complaintImmediately after filing this complaint, the company's manager(Mr***) was in contact with meMr***, invited me to the local store to select a new living room set to replace my current living room set, I was giving a 10% discount as well as an additional discount of $off of the new purchaseI am extremely impressed with the quick response to this matterI regret the resent bad experience endured that lead to this complaint filing but I will attest to the matter that this company; is great and has me as a valued customer for lifeThanking you for your concern and consideration in this matter

On 04/03/2015, Ms [redacted] purchased the 5-piece Bally Black queen bedroom set, the Dimora Black twin delta bed and the 6-piece Neo Classic Cherry queen bedroom set This merchandise was delivered, with the exception of the Bally Black bed, on 04/15/2015.I apologize for any frustrations the delay in receiving Ms [redacted] ’s merchandise may have caused Ms [redacted] financed her order with Fortiva Bank According to the Fortiva contract, Ms [redacted] will not receive a bill for payment until the complete order is received at her residence At this time, Ms [redacted] has not received her full delivery and therefore; she has not been required to make any payments on her Fortiva account for this order.Ms [redacted] is scheduled to receive delivery of the Bally Black queen bed on 05/28/ Please note that this date is tentative and is subject to change in the event the manufacturer does not provide the merchandise to Value CityWe understand that time is very valuable and strive to make every shopping experience EASY for our CustomersIf Ms [redacted] has any further questions or concerns she may contact me direct

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because there is no resolution yet Regards, [redacted] ***

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me if only they do their repair immediately and I prefer them doing the delivery and I accept to pay just for the delivery which was $99! Regards, [redacted] ***

I was unable to locate an invoice for Mr/Ms [redacted] regarding the complaintIn order to investigate the complaint further, I will need additional informationName on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will follow up with an offer of resolutionIf Mr/Ms [redacted] have any further questions or concerns they may contact me direct

On 09/04/2011, Ms[redacted] purchased the Rialto Brown piece sectionalThe merchandise was delivered to Ms[redacted] residence on 09/10/ I would like to request that Ms[redacted] submit pictures to the Revdex.com of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole I apologize for any inconvenience Ms[redacted] may have experienced If Ms[redacted] has any further questions or concerns she may contact me direct

On 8/03/Mrs [redacted] purchased a 2-piece Legend Brown sectionalThe item was delivered to her residence on 9/20/Cracking and peeling is not covered by the additional warranty that Mrs [redacted] purchasedValue City understands that bonded leather is a problem for our customers, and therefore we offer a prorated amount to help cover the cost of replacing her itemWe can offer Mrs [redacted] 60% of what she has paid for this item, as well as the that she paid for her warranty as an in-store credit, for the total amount of Should Mrs [redacted] like to accept this offer, she may contact the store Manager at ###-###-####I apologize for any inconvenience this may have caused Mrs [redacted] If Mrs [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]

I have received Mrs [redacted] ’s complaint and was advised from the store Manager that we are unable to receive parts for the defective char and the item has been discontinuedWhat has been offered to Mrs [redacted] ’s is a full reselect to a new chair from the store at the value of what the original chair costI was advised Mrs [redacted] ’s has been made aware and will be visiting the store to pick out new merchandiseI apologize for any inconvenience Mrs [redacted] may have experienced If Mrs [redacted] has any further questions or concerns she may contact me direct

On 8/11/2013, Mr [redacted] purchased the Domino Black 2-piece sectional at one of our American Signature Furniture store locationsMr [redacted] picked up the furniture from the store location on 8/17/2013.We understand Mr [redacted] ’s concerns and apologize for the experience that he has had with our companyOn 8/9/2017, Mr [redacted] was offered a prorated in-store credit for the issues, totaling $The amount that was offered is 40% of the amount that Mr [redacted] spent on the furniture because of the amount of time that Mr [redacted] has had possession of the furnitureHe was made aware at that time that he had days to utilize the creditSince that time has come and gone, we can now offer Mr [redacted] a prorated in-store credit amount of $The amount that is being offered is 20% of the amount that Mr [redacted] spent on the furnitureHe is also being extended another days from the receipt of this response to utilize the in-store credit.If Mr [redacted] has any further questions or concerns, he can contact our store location in Bear, DE at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com

I would like to request that Ms [redacted] submit pictures to the Revdex.com or directly to my email address of the issues she is having with the furniture Please send pictures of the specific issues and then a picture of the furniture as a whole

We apologize for the mistakes made in Ms***’ initial responseWhile searching for the invoice with the information that was provided in Ms***’ rejection, we are still unable to locate the orderWe kindly ask that Ms [redacted] provide us with more information, such as an invoice number located towards the top of the sales receipt or the store location (city and state) in which the order was placedMs [redacted] can also contact Customer Care at ###-###-#### and one of our agents can assist her

Unfortunately at this time Value City Furniture will not be able to move any high risk alerts in our system for Mr [redacted] The only option for Mr [redacted] to make a purchase would be to visit one of our several locationsI understand this is an inconvenience and that is why we are offering compensation to Mr [redacted] , which is not a regular practice for Value City Furniture I apologize again for the inconvenience this has caused Mr [redacted]

On 02/14/Ms [redacted] purchased the piece Ciera Brown sectional, along with the year Pure Promise warrantyThe merchandise was picked up on 02/19/16.Upon receiving Ms [redacted] ’s Revdex.com complaint the Store Manager was contacted and has agreed to offer Ms [redacted] a full reselect for the value of her original purchaseAlso Once Ms [redacted] reselects new furniture her year protection plan will be transferred to her new merchandise as wellMs [redacted] has been contacted and is aware of the offer the Store Manger has provided to her.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me direct

According to [redacted] with [redacted] , Ms [redacted] received a call advising that a Service Technician will be contacting her today to set up an inspection I apologize that additional information regarding the insurance claim with [redacted] was not provided to Value City If Ms [redacted] has any further questions or concerns she may contact me direct

On 10/18/15, Mr [redacted] purchased the Cyprus piece counter height dinette and the Dakota Almond piece living room setMr [redacted] accepted delivery of the furniture on 10/23/15.Upon reviewing Mr [redacted] ’s complaint that was filed through the Revdex.com, the General Manager was contactedIn the interest of customer service, the General Manager has contacted Mr [redacted] and extended to him the option of receiving an in-store credit to exchange the furniture that he currently has with new furniture of his choiceMr [redacted] will be responsible for paying any amount that exceeds the amount that the General Manager approvesNo delivery fees will be assessed to the new order.I apologize for any inconvenience Mr [redacted] may have experienced If Mr [redacted] has any further questions or concerns he may contact me direct

On 02/20/2012, Ms [redacted] purchased the Novelle Slate piece sectionalThe merchandise was delivered to Ms [redacted] residence on 03/13/2012.After reviewing Ms [redacted] complaint I have made direct contact with the store Manager and expressed Ms [redacted] concernsThe store Manager has agreed to provide Ms [redacted] with an in-store credit of $to go t***s a new sectionalDue to length if time Ms [redacted] has had her current merchandise Value City furniture will not require Ms [redacted] to return her merchandise.I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any further questions or concerns she may contact me directSincerely,Karema H***Phone: ###-###-####Fax: ###-###-#### [redacted]

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

On 2/28/Ms [redacted] purchased a 2-piece Cobra Brown living room set, and the Plano Lift Top cocktail tableThe Items were delivered to her home on 3/25/I have contacted the store Manager who states that they have taken care of the $difference between the sofasThe refund was submitted back to her original method of payment and will reflect on her end within 3-business daysMs [redacted] may contact the store at ###-###-#### to schedule her deliveryI apologize for any inconvenience this may have caused Ms***If Ms [redacted] has any other questions or concerns, please feel free to contact me directly Sincerely, Marian H [redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]