We have cancelled your People and Better Homes and Gardens subscriptionsThe magazines were included with purchases from SwimsuitsForAll and FromYouFlowersA chance to opt-out of the subscriptions was provided during the checkout processPlease note you may receive another 1-issues while the
cancellation is being processed due to pre-labelling
We are sorry we were unable to better serve youWe have refunded your order due to the processing errorsBecause of the timing that has passed since you were originally charged, we had to issue a check for the order totalThe check was mailed to your address on file on Wednesday, June If you
do not receive it by the following Tuesday, please let us know. Thanks,***
Our website uses an online ticketing form for customer service issuesIt allows us to track and document any issues that may come upAdditionally, our phone number is listed on our *** page should someone need to call us. Unfortunately, I am unable to locate a subscription under your
namePlease email me the name that the subscription is being sent to and I will cancel itMy email address is *** If you would prefer to call and speak to someone, our number is *** Thanks!
Please accept this message as confirmation that our agency has processed a cancellation request for *** *** *** subscription The aforementioned subscription was sent courtesy of *** *s a “thanks” for a previous purchase*** offered the
complimentary subscription as a “Thank You” to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the *** subscription that was sent courtesy of *** and neither ValueMags nor the magazine publishers have the customer’s billing informationThe complimentary subscription would not have auto-renewed Because the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effect Our agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of ***We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, *** Please let me know if we can be of any further assistance Sincerely, *** *** Publisher Relations Manager ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However the email address listed by value mag does not belong to me "*** ***@outlook.com"so all is somewhat confusing. Sincerely,
*** ***
At this time, the only order
we have in your name is from This magazine (*** Travel) was included
with a purchase from ***You were not charged for the *** Travel subscription
that was sent courtesy of ***, and neither ValueMags nor the
magazine publishers have
your billing
informationThe complimentary subscription would not have auto-renewed.Can you please confirm that
this is the subscription in question? Or is there another name/address we can
research?Thank you,Christy ***Publisher Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Stephanie ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am going to wait for the check though and reopen this incase I don't receive the check
Sincerely,
Prashanth ***
*** Magazine was included with your purchase from ***You were not charged, and the magazine would not have auto-renewedWe have cancelled the subscription
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Susan ***
Please accept this message as
confirmation that our agency has processed a cancellation request for Alondra
*** *** subscription.The aforementioned
subscription was sent courtesy of ***.com as a “thanks” for a previous
purchase***.com offered the complimentary
subscription as a “Thank
You” to customers that met a minimum purchase requirementNotification of the promotion
(picture of magazine, explanation of the complimentary subscription promotion
and opportunity to opt out) appeared on the shipping confirmation page during
the checkout process. The customer was not charged
for the *** subscription that was sent courtesy of ***.com, and
neither ValueMags nor the magazine publishers have the customer’s billing
informationThe complimentary subscription would not have auto-renewedBecause the magazine
publishers pre-print issues in advance, or issues of *** may arrive
before the cancellation begins to take complete effect.Our agency does not
automatically generate subscriptions from marketing/mailing listsThe *** order
request we received and processed for *** *** was offered courtesy of
***.comWe sincerely regret any inconvenience caused by the receipt
of the complimentary subscription from our online retail partner, ***.comPlease let me know if we can
be of any further assistance.Sincerely,*** ***Publisher Relations Manager***@valuemags.com
Initial Business Response /* (1000, 5, 2015/08/10) */
This letter was written in regards to a Revdex.com complaint from Richelle *** Revdex.com CASE#: ***
Please accept this message as confirmation that our agency has processed a cancellation request for Richelle *** Glamour
subscription
The aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchaseFromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the Glamour subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of Glamour may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe Glamour order request we received and processed for Richelle *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com
Please let me know if we can be of any further assistance
Sincerely,
Christy ***
Publisher Relations Manager
***@valuemags.com
*** Magazine was included with your purchase from ***Notification of the magazine offer and a chance to opt out was provided during the checkout processWe do not have your billing information and the subscription would have never renewedWe have submitted a cancellation per your
complaintPlease note, you may receive another 1-issues while it is being cancelled due to pre-labellingThanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Unfortunately, our records do not indicate that we received a rebate request matching the information provided. This was emailed to you in response to your July 7, email. Is there another name that it might have been submitted under? Did you send the rebate request via
certified mail? Do you have any *** tracking to confirm receipt by our office? Thanks,*** *** | Publisher Relations and Operations Manager |
*** *** was included with your purchase from *** at no additional costWe have submitted a cancellation, but please note you may receive another 1-issues due to pre-labeling. Thank you,***
Please accept this message as confirmation that our agency has processed a cancellation request for *** *** *** subscriptionThe aforementioned subscription was sent courtesy of *** as a “thanks” for a previous purchase*** offered the complimentary
subscription as a “Thank You” to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the *** subscription that was sent courtesy of ***, and neither ValueMags nor the magazine publishers have the customer’s billing informationThe complimentary subscription would not have auto-renewedBecause the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effectOur agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of ***We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, ***Please let me know if we can be of any further assistanceSincerely, *** *** Publisher Relations Manager ***
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID *** and their statement that I was given the opportunity to opt out of the *** magazine subscription is true I DID opt out, and they still subscribed me That's a deceptive business practice. Since they cancelled the subscriptions, I find that this resolution is adequate, but I had to go to significant lengths to find out who was behind this There was no transparency or notification of the subscription at all Poorly executed, and I surprised this company hasn't been reported to the *** If this happens again, I will
Sincerely,
*** ***
Please accept this message as confirmation that our agency has processed a cancellation request for Susan ***’ Time subscriptionThe aforementioned subscription was sent courtesy of FromYouFlowers.com as a “thanks” for a previous purchaseFromYouFlowers.com offered the complimentary
subscription as a “Thank You” to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer’s billing informationThe complimentary subscription would not have auto-renewedBecause the magazine publishers pre-print issues in advance, or issues of Time may arrive before the cancellation begins to take complete effect Our agency does not automatically generate subscriptions from marketing/mailing listsThe Time order request we received and processed for Susan *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com
Initial Business Response /* (1000, 5, 2015/06/08) */
This letter was written in regards to a Revdex.com complaint from *** ***'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for *** ***'s *** subscription
The
aforementioned subscription was sent courtesy of *** as a "thanks" for a previous purchase*** offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the *** subscription that was sent courtesy of *** and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of *** We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, ***
Please let me know if we can be of any further assistance
Sincerely,
*** ***
Publisher Relations Manager
***@valuemags.com
We have cancelled your People and Better Homes and Gardens subscriptionsThe magazines were included with purchases from SwimsuitsForAll and FromYouFlowersA chance to opt-out of the subscriptions was provided during the checkout processPlease note you may receive another 1-issues while the
cancellation is being processed due to pre-labelling
We are sorry we were unable to better serve youWe have refunded your order due to the processing errorsBecause of the timing that has passed since you were originally charged, we had to issue a check for the order totalThe check was mailed to your address on file on Wednesday, June If you
do not receive it by the following Tuesday, please let us know. Thanks,***
Our website uses an online ticketing form for customer service issuesIt allows us to track and document any issues that may come upAdditionally, our phone number is listed on our *** page should someone need to call us. Unfortunately, I am unable to locate a subscription under your
namePlease email me the name that the subscription is being sent to and I will cancel itMy email address is *** If you would prefer to call and speak to someone, our number is *** Thanks!
Please accept this message as confirmation that our agency has processed a cancellation request for *** *** *** subscription The aforementioned subscription was sent courtesy of *** *s a “thanks” for a previous purchase*** offered the
complimentary subscription as a “Thank You” to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the *** subscription that was sent courtesy of *** and neither ValueMags nor the magazine publishers have the customer’s billing informationThe complimentary subscription would not have auto-renewed Because the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effect Our agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of ***We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, *** Please let me know if we can be of any further assistance Sincerely, *** *** Publisher Relations Manager ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However the email address listed by value mag does not belong to me "*** ***@outlook.com"so all is somewhat confusing. Sincerely,
*** ***
At this time, the only order
we have in your name is from This magazine (*** Travel) was included
with a purchase from ***You were not charged for the *** Travel subscription
that was sent courtesy of ***, and neither ValueMags nor the
magazine publishers have
your billing
informationThe complimentary subscription would not have auto-renewed.Can you please confirm that
this is the subscription in question? Or is there another name/address we can
research?Thank you,Christy ***Publisher Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Stephanie ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am going to wait for the check though and reopen this incase I don't receive the check
Sincerely,
Prashanth ***
*** Magazine was included with your purchase from ***You were not charged, and the magazine would not have auto-renewedWe have cancelled the subscription
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Susan ***
Please accept this message as
confirmation that our agency has processed a cancellation request for Alondra
*** *** subscription.The aforementioned
subscription was sent courtesy of ***.com as a “thanks” for a previous
purchase***.com offered the complimentary
subscription as a “Thank
You” to customers that met a minimum purchase requirementNotification of the promotion
(picture of magazine, explanation of the complimentary subscription promotion
and opportunity to opt out) appeared on the shipping confirmation page during
the checkout process. The customer was not charged
for the *** subscription that was sent courtesy of ***.com, and
neither ValueMags nor the magazine publishers have the customer’s billing
informationThe complimentary subscription would not have auto-renewedBecause the magazine
publishers pre-print issues in advance, or issues of *** may arrive
before the cancellation begins to take complete effect.Our agency does not
automatically generate subscriptions from marketing/mailing listsThe *** order
request we received and processed for *** *** was offered courtesy of
***.comWe sincerely regret any inconvenience caused by the receipt
of the complimentary subscription from our online retail partner, ***.comPlease let me know if we can
be of any further assistance.Sincerely,*** ***Publisher Relations Manager***@valuemags.com
Initial Business Response /* (1000, 5, 2015/08/10) */
This letter was written in regards to a Revdex.com complaint from Richelle *** Revdex.com CASE#: ***
Please accept this message as confirmation that our agency has processed a cancellation request for Richelle *** Glamour
subscription
The aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchaseFromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the Glamour subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of Glamour may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe Glamour order request we received and processed for Richelle *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com
Please let me know if we can be of any further assistance
Sincerely,
Christy ***
Publisher Relations Manager
***@valuemags.com
*** Magazine was included with your purchase from ***Notification of the magazine offer and a chance to opt out was provided during the checkout processWe do not have your billing information and the subscription would have never renewedWe have submitted a cancellation per your
complaintPlease note, you may receive another 1-issues while it is being cancelled due to pre-labellingThanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Unfortunately, our records do not indicate that we received a rebate request matching the information provided. This was emailed to you in response to your July 7, email. Is there another name that it might have been submitted under? Did you send the rebate request via
certified mail? Do you have any *** tracking to confirm receipt by our office? Thanks,*** *** | Publisher Relations and Operations Manager |
*** *** was included with your purchase from *** at no additional costWe have submitted a cancellation, but please note you may receive another 1-issues due to pre-labeling. Thank you,***
Please accept this message as confirmation that our agency has processed a cancellation request for *** *** *** subscriptionThe aforementioned subscription was sent courtesy of *** as a “thanks” for a previous purchase*** offered the complimentary
subscription as a “Thank You” to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the *** subscription that was sent courtesy of ***, and neither ValueMags nor the magazine publishers have the customer’s billing informationThe complimentary subscription would not have auto-renewedBecause the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effectOur agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of ***We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, ***Please let me know if we can be of any further assistanceSincerely, *** *** Publisher Relations Manager ***
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID *** and their statement that I was given the opportunity to opt out of the *** magazine subscription is true I DID opt out, and they still subscribed me That's a deceptive business practice. Since they cancelled the subscriptions, I find that this resolution is adequate, but I had to go to significant lengths to find out who was behind this There was no transparency or notification of the subscription at all Poorly executed, and I surprised this company hasn't been reported to the *** If this happens again, I will
Sincerely,
*** ***
Please accept this message as confirmation that our agency has processed a cancellation request for Susan ***’ Time subscriptionThe aforementioned subscription was sent courtesy of FromYouFlowers.com as a “thanks” for a previous purchaseFromYouFlowers.com offered the complimentary
subscription as a “Thank You” to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer’s billing informationThe complimentary subscription would not have auto-renewedBecause the magazine publishers pre-print issues in advance, or issues of Time may arrive before the cancellation begins to take complete effect Our agency does not automatically generate subscriptions from marketing/mailing listsThe Time order request we received and processed for Susan *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com
Initial Business Response /* (1000, 5, 2015/06/08) */
This letter was written in regards to a Revdex.com complaint from *** ***'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for *** ***'s *** subscription
The
aforementioned subscription was sent courtesy of *** as a "thanks" for a previous purchase*** offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the *** subscription that was sent courtesy of *** and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of *** We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, ***
Please let me know if we can be of any further assistance
Sincerely,
*** ***
Publisher Relations Manager
***@valuemags.com