Initial Business Response /* (1000, 5, 2015/09/21) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for Edward [redacted]'s Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Edward [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
We have cancelled your subscription. It was included with a purchase from F[redacted] You were not bill, nor would your subscription have auto-renewed. You may receive an additional issue due to pre-labeling.
We have submitted a cancellation for your [redacted] Subscription. The magazine was included at no additional cost with your purchase from FromYouFlowers.com. You have not been charged, and we do not have your billing information. Please allow 1-2 issues for cancellation to take effect due to...
Complaint: 1[redacted]
I am rejecting this response because:Why would anyone spend extra money to prove the rebate was received that eats into the rebate value. How can you prove that your employees didn't mishandle the rebate application? If this was received correctly according to the elf website I should be receiving the magazine however that never happened either thereby indicating some negligence on behalf of your firm.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for Edward [redacted]'s Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Edward [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]@valuemags.com
We have cancelled your subscription. It was included with a purchase from F[redacted] You were not bill, nor would your subscription have auto-renewed. You may receive an additional issue due to pre-labeling.
We have submitted a cancellation for your [redacted] Subscription. The magazine was included at no additional cost with your purchase from FromYouFlowers.com. You have not been charged, and we do not have your billing information. Please allow 1-2 issues for cancellation to take effect due to...
pre-labelling.
Complaint: 1[redacted]
I am rejecting this response because:Why would anyone spend extra money to prove the rebate was received that eats into the rebate value. How can you prove that your employees didn't mishandle the rebate application? If this was received correctly according to the elf website I should be receiving the magazine however that never happened either thereby indicating some negligence on behalf of your firm.
Sincerely,
[redacted]