Initial Business Response /* (1000, 5, 2015/07/02) */
This letter was written in regards to a Revdex.com complaint from Tammy [redacted] Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Tammy [redacted] Time...
subscription.
The aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Tammy [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
[redacted] Magazine was included with your purchase from [redacted] Notification of the subscription and a chance to opt out were offered during the check out process. We have submitted a cancellation of the subscription. Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
May I also add that I appreciate the promptness of response from Valuemags. I also appreciate knowing the source of origination for the subscription. Sincerely,
Susan [redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
This letter was written in regards to a Revdex.com complaint from Priya [redacted] Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Priya [redacted]s Entertainment Weekly...
subscription.
The aforementioned subscription was sent courtesy of EyesLipsFace.com as a "thanks" for a previous purchase. EyesLipsFace.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Entertainment Weekly subscription that was sent courtesy of EyesLipsFace.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Entertainment Weekly may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Entertainment Weekly order request we received and processed for Priya [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, EyesLipsFace.com.
Please let me know if we can be of any further assistance.
Sincerely,
Initial Business Response /* (1000, 5, 2015/06/08) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s [redacted]...
subscription.
The aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted].com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted] and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]
Please let me know if we can be of any further assistance.
Sincerely,
Initial Business Response /* (1000, 5, 2015/06/16) */
This letter was written in regards to a Revdex.com complaint from [redacted] Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s [redacted]...
subscription.
The aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted] offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted], and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have located your email thread and noticed the last name provided in the email was "Reddy." Unfortunately, it is difficult to locate rebates when the information supplied in the email inquiry is different than the original information in the rebate request. Because the original rebate check...
was not cashed, we will issue a new one to you today. Please expect it to arrive in 5-7 business days. Thank you,Christy [redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
This letter was written in regards to a Revdex.com complaint from Meghan [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for Meghan [redacted]'s Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Meghan [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Complaint: [redacted]
I am rejecting this response because: I confirmed with value magazine customer service before buying the product clearly saying that [redacted] representative has told me that if I buy $25 of stuff from [redacted] I will get a rebate for $24 from value magazine and at that time value magazine customer representative didn't deny it purposely hiding the fact that I needed to buy more then 25 dollar of stuff to qualify for the rebate and this is why I should get this rebate because it was value magazine customer service who hid the fact purposely because if they had told me at that time I would have spent one more dollar when I was spending 25 dollars then one extra dollar doesn't make much difference. I even have the email response which I got from Value mag when I asked this question.
Sincerely,
[redacted]
According to our records, your rebate request did not meet the requirements to be eligible for a rebate. Additionally, we do not show any magazines being sent to your address through our agency. You will need to contact the magazines directly to cancel the magazines. Thanks.
Per the terms of the rebate you submitted for review, the minimum purchase price was not met. The order placed must be more than $25.00 *(not including taxes or shipping and handling). Rebate requests for $25.00 or less are not eligible for the rebate offer. Thank you,[redacted]...
[redacted] | Publisher Relations and Operations Manager |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/14) */
This letter was written in regards to a Revdex.com complaint from Penny [redacted] Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Penny [redacted] Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Penny [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not remember seeing the offer when I checked out, but I am satisfied with the company's response. Thank you.
Initial Business Response /* (1000, 5, 2015/07/28) */
This letter was written in regards to a Revdex.com complaint from Sherry [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for Sherry [redacted]'s Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Sherry [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for contacting us to let us know that you are receiving an unsolicited magazine that was processed through our agency. We greatly appreciate the notification, as we are committed to doing everything we can to filter and block fraudulent magazine order requests. Please accept...
this letter as confirmation that the magazine order request that we received and processed to go to your residence has now been cancelled. Here is the magazine order request that was found and cancelled in our system: [redacted], addressed to: [redacted] 12[redacted]l Ct Amelia [redacted] 23002 Email Provided: [redacted]@outlook.com The [redacted] subscription was offered at no cost. The offer was accepted on 8/16/2016 and cancelled per Revdex.com request on 9/29/2016. The free magazine offer was initiated by completion of our partner’s complimentary web form, which is accessed from the page: http:/[redacted]/ We sincerely regret any frustration the receipt of the unwanted promotional subscription may have caused. The subscription has now been cancelled. Ch[redacted] Publisher Relations Manager ch[redacted]@valuemags.com 80[redacted] ext 105
Initial Business Response /* (1000, 5, 2015/06/17) */
It looks like you opted in to receiving e-mails on 10/1/2014 at 10:59:01 AM when you signed up for a free subscription to Family Circle Magazine. I will have your e-mail removed from our mailing asap.
Thanks,
[redacted]
Publisher...
Relations and Operations Manager
[redacted] Chicago, IL 60654 phone XXX-XXX-XXXX Ext: [redacted] fax [redacted]@valuemags.com
Initial Consumer Rebuttal /* (3000, 10, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their response because they are not telling the truth. I received an email on June 4 which was after I had unsubscribed. I have also received 3 emails since unsubscribing that they dated 12/31/1969; the most recent one of those was received around 6/10/2015. They know exactly what they are doing! They are dishonest. And, they don't have info about any other email accounts I may have. They only send their unwanted emails to this one email account.
Final Business Response /* (4000, 12, 2015/06/29) */
We are sorry to hear you are still disappointed. We have removed your e-mail from our system.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Sincerely,
Sury [redacted]
Thank you for contacting us to let us know that you are receiving unsolicited magazines that were processed through our agency. We greatly appreciate the notification, as we are committed to doing everything we can to filter and block fraudulent magazine order requests. Please accept this letter as...
confirmation that the magazine order requests that we received and processed to go to your residence have now been cancelled. Here are the magazine order requests that were found and cancelled in our system: Shape, addressed to: Donna [redacted]
[redacted] Email Provided: [redacted] The Shape subscription was offered at no cost. The offer was accepted on 2/3/16 and cancelled per Revdex.com request on 3/31/16. The free magazine offers were initiated by completion of our partner’s complimentary web form. We sincerely regret any frustration the receipt of the unwanted promotional subscriptions may have caused. The subscriptions have now been cancelled. Christy [redacted] Publisher Relations Manager [redacted]
We log all of our email interactions, and you received the same response as any other customer inquiring about the rebate process (see below). Unfortunately, you did not meet the purchase requirements on the rebate form that you filled out and mailed to us for review. Subject: [[redacted] Other VM [redacted] Thank you for contacting ValueMags. As long as your purchase meets the qualifying amount (after promotional discounts, before shipping/taxes), you will receive a rebate. Please submit the required documents and, once approved, your subscription will be cancelled. Whether the magazine is or is not listed on the order confirmation will not affect your eligibility. Sincerely, The ValueMags Customer Loyalty Team ValueMags.com [redacted]
Initial Business Response /* (1000, 5, 2015/07/02) */
This letter was written in regards to a Revdex.com complaint from Tammy [redacted] Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Tammy [redacted] Time...
subscription.
The aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Tammy [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]@valuemags.com
[redacted] Magazine was included with your purchase from [redacted] Notification of the subscription and a chance to opt out were offered during the check out process. We have submitted a cancellation of the subscription. Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
May I also add that I appreciate the promptness of response from Valuemags. I also appreciate knowing the source of origination for the subscription. Sincerely,
Susan [redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
This letter was written in regards to a Revdex.com complaint from Priya [redacted] Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Priya [redacted]s Entertainment Weekly...
subscription.
The aforementioned subscription was sent courtesy of EyesLipsFace.com as a "thanks" for a previous purchase. EyesLipsFace.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Entertainment Weekly subscription that was sent courtesy of EyesLipsFace.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Entertainment Weekly may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Entertainment Weekly order request we received and processed for Priya [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, EyesLipsFace.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/08) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s [redacted]...
subscription.
The aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted].com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted] and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Business Response /* (1000, 5, 2015/06/16) */
This letter was written in regards to a Revdex.com complaint from [redacted] Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s [redacted]...
subscription.
The aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted] offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted], and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have located your email thread and noticed the last name provided in the email was "Reddy." Unfortunately, it is difficult to locate rebates when the information supplied in the email inquiry is different than the original information in the rebate request. Because the original rebate check...
was not cashed, we will issue a new one to you today. Please expect it to arrive in 5-7 business days. Thank you,Christy [redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
This letter was written in regards to a Revdex.com complaint from Meghan [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for Meghan [redacted]'s Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Meghan [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Complaint: [redacted]
I am rejecting this response because: I confirmed with value magazine customer service before buying the product clearly saying that [redacted] representative has told me that if I buy $25 of stuff from [redacted] I will get a rebate for $24 from value magazine and at that time value magazine customer representative didn't deny it purposely hiding the fact that I needed to buy more then 25 dollar of stuff to qualify for the rebate and this is why I should get this rebate because it was value magazine customer service who hid the fact purposely because if they had told me at that time I would have spent one more dollar when I was spending 25 dollars then one extra dollar doesn't make much difference. I even have the email response which I got from Value mag when I asked this question.
Sincerely,
[redacted]
According to our records, your rebate request did not meet the requirements to be eligible for a rebate. Additionally, we do not show any magazines being sent to your address through our agency. You will need to contact the magazines directly to cancel the magazines. Thanks.
Per the terms of the rebate you submitted for review, the minimum purchase price was not met. The order placed must be more than $25.00 *(not including taxes or shipping and handling). Rebate requests for $25.00 or less are not eligible for the rebate offer. Thank you,[redacted]...
[redacted] | Publisher Relations and Operations Manager |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/14) */
This letter was written in regards to a Revdex.com complaint from Penny [redacted] Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Penny [redacted] Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Penny [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not remember seeing the offer when I checked out, but I am satisfied with the company's response. Thank you.
Initial Business Response /* (1000, 5, 2015/07/28) */
This letter was written in regards to a Revdex.com complaint from Sherry [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for Sherry [redacted]'s Time subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time order request we received and processed for Sherry [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for contacting us to let us know that you are receiving an unsolicited magazine that was processed through our agency. We greatly appreciate the notification, as we are committed to doing everything we can to filter and block fraudulent magazine order requests. Please accept...
this letter as confirmation that the magazine order request that we received and processed to go to your residence has now been cancelled. Here is the magazine order request that was found and cancelled in our system: [redacted], addressed to: [redacted] 12[redacted]l Ct Amelia [redacted] 23002 Email Provided: [redacted]@outlook.com The [redacted] subscription was offered at no cost. The offer was accepted on 8/16/2016 and cancelled per Revdex.com request on 9/29/2016. The free magazine offer was initiated by completion of our partner’s complimentary web form, which is accessed from the page: http:/[redacted]/ We sincerely regret any frustration the receipt of the unwanted promotional subscription may have caused. The subscription has now been cancelled. Ch[redacted] Publisher Relations Manager ch[redacted]@valuemags.com 80[redacted] ext 105
Initial Business Response /* (1000, 5, 2015/06/17) */
It looks like you opted in to receiving e-mails on 10/1/2014 at 10:59:01 AM when you signed up for a free subscription to Family Circle Magazine. I will have your e-mail removed from our mailing asap.
Thanks,
[redacted]
Publisher...
Relations and Operations Manager
[redacted] Chicago, IL 60654 phone XXX-XXX-XXXX Ext: [redacted] fax [redacted]@valuemags.com
Initial Consumer Rebuttal /* (3000, 10, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their response because they are not telling the truth. I received an email on June 4 which was after I had unsubscribed. I have also received 3 emails since unsubscribing that they dated 12/31/1969; the most recent one of those was received around 6/10/2015. They know exactly what they are doing! They are dishonest. And, they don't have info about any other email accounts I may have. They only send their unwanted emails to this one email account.
Final Business Response /* (4000, 12, 2015/06/29) */
We are sorry to hear you are still disappointed. We have removed your e-mail from our system.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Sincerely,
Sury [redacted]
Thank you for contacting us to let us know that you are receiving unsolicited magazines that were processed through our agency. We greatly appreciate the notification, as we are committed to doing everything we can to filter and block fraudulent magazine order requests. Please accept this letter as...
confirmation that the magazine order requests that we received and processed to go to your residence have now been cancelled. Here are the magazine order requests that were found and cancelled in our system: Shape, addressed to: Donna [redacted]
[redacted] Email Provided: [redacted] The Shape subscription was offered at no cost. The offer was accepted on 2/3/16 and cancelled per Revdex.com request on 3/31/16. The free magazine offers were initiated by completion of our partner’s complimentary web form. We sincerely regret any frustration the receipt of the unwanted promotional subscriptions may have caused. The subscriptions have now been cancelled. Christy [redacted] Publisher Relations Manager [redacted]
We log all of our email interactions, and you received the same response as any other customer inquiring about the rebate process (see below). Unfortunately, you did not meet the purchase requirements on the rebate form that you filled out and mailed to us for review. Subject: [[redacted] Other VM [redacted] Thank you for contacting ValueMags. As long as your purchase meets the qualifying amount (after promotional discounts, before shipping/taxes), you will receive a rebate. Please submit the required documents and, once approved, your subscription will be cancelled. Whether the magazine is or is not listed on the order confirmation will not affect your eligibility. Sincerely, The ValueMags Customer Loyalty Team ValueMags.com [redacted]