Initial Business Response /* (1000, 5, 2015/05/26) */
This letter was written in regards to a Revdex.com complaint from *** ***'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for *** ***'s Entertainment Weekly
subscription
The aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchaseFromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the Entertainment Weekly subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of Entertainment Weekly may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe Entertainment Weekly order request we received and processed for *** *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com
Please let me know if we can be of any further assistance
Sincerely,
*** ***
Publisher Relations Manager
***@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have cancelled InStyle and Sunset MagazineThe magazines were included at no cost with purchases from FromYouFlowers and SwimsuitsForAll.comAs an fyi, you may receive another issue of each due to pre-labelling
Initial Business Response /* (1000, 5, 2015/07/29) */
This letter was written in regards to a Revdex.com complaint from *** ***' Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for *** ***' *** *** & ***
subscription
The aforementioned subscription was sent courtesy of *** as a "thanks" for a previous purchase***.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the *** subscription that was sent courtesy of ***.com, and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, ***.com
Please let me know if we can be of any further assistance
Sincerely,
*** ***
Publisher Relations Manager
***@valuemags.com
Initial Business Response /* (1000, 5, 2015/05/26) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s Glamour subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Glamour subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Glamour may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Glamour order request we received and processed for [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Complaint: [redacted]
I am rejecting this response because: I have a copy of the rebate form and what I sent in with it. I absolutely did fulfill all the requirements and I have proof of it.
Sincerely,
Annette [redacted]
We have no record of you or your purchase from [redacted] It was not sent in their data transmission. IF the magazine offer was declined at the time of purchase, we would not have received your magazine order. Was the magazine left in the cart, or removed? If it was left in the cart, you will need to contact [redacted] to determine why the order was not transmitted to ValueMags. Thanks,[redacted]
Per the terms of the rebate you submitted for review, the minimum purchase price was not met. The order placed must be more than $25.00 *(not including taxes or shipping and handling). Rebate requests for $25.00 or less are not eligible for the rebate offer.ValueMags can only be...
responsible for reviewing rebate eligibility and handling the fulfilment of the promotional magazine offered at elfcosmetics. Thank you,[redacted] | Publisher Relations and Operations Manager
Initial Business Response /* (1000, 6, 2015/07/28) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed cancellation requests for [redacted]'s [redacted] and [redacted]...
subscriptions.
The aforementioned subscriptions were sent courtesy of [redacted].com as a "thanks" for a previous purchase. [redacted].com offered the complimentary subscriptions as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] and [redacted] subscriptions that were sent courtesy of [redacted].com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscriptions would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] and [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] and [redacted] order requests we received and processed for [redacted] were offered courtesy of [redacted].com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted].com.
Please let me know if we can be of any further assistance.
Sincerely,
Initial Business Response /* (1000, 5, 2015/06/05) */
This letter was written in regards to a Revdex.com complaint from [redacted] Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted] subscription.
The...
aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted] offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted] and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the immediate response. I was unaware of the complimentary subscription, and at check out with youflowers.com, I never saw this option, and printed my order screen. I appreciate the cancellation.
Once again, thank you.
Hi [redacted] Per our email conversation, I submitted a cancellation for your [redacted] Magazine subscription. It was included at no cost with your purchase from [redacted]. You were not charged and the subscription would not have auto-renewed. As an fyi, it does take 2-3 issues for the...
cancellation to take full effect due to pre-labelling. Thanks!
Initial Business Response /* (1000, 6, 2015/09/11) */
Linda [redacted] 66402
Dear Ms [redacted],
Thank you for contacting us to let us know that you are receiving an unsolicited magazine that was processed through our agency. We greatly appreciate the notification, as...
we are committed to doing everything we can to filter and block fraudulent magazine order requests.
Please accept this letter as confirmation that the magazine order request that we received and processed to go to your residence has now been cancelled.
Here is the magazine order request that was found and cancelled in our system:
Shape, addressed to:
Linda [redacted] 66402
Email Provided: [redacted]@aol.com
The Shape subscription was offered at no cost. The offer was accepted on 6/24/15 and cancelled per Revdex.com request on 9/11/15. The free magazine offer was initiated by completion of our partner's complimentary web form, which is accessed from the page: http://bestnetfreebies.com/
We sincerely regret any frustration the receipt of the unwanted promotional subscription may have caused.
The subscription has now been cancelled.
Christy [redacted]
Publisher Relations Manager
[redacted]@valuemags.com
[redacted]
Initial Business Response /* (1000, 5, 2015/08/18) */
This letter was written in regards to a Revdex.com complaint from Lisa [redacted]' Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Lisa [redacted]' Time and Parents...
subscriptions.
The aforementioned subscriptions were sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscriptions as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time and Parents subscriptions that were sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time and Parents may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time and Parents order requests we received and processed for Lisa [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive an e-mail from them confirming that I will not be charged for the magazines, and how they received my name. I have saved the e-mail for future reference, and am satisfied with the outcome.
InStyle Magazine was included at no additional cost with your purchase from SwimSuitsForAll. We have submitted a cancellation. However, please note you may receive 1-2 more issues due to pre-labelling. Thanks,[redacted]
Entertainment Weekly was included at no cost with your purchase from [redacted] We have cancelled your subscription. Please note, you may receive 1-2 issues in the time it is being cancelled due to pre-labelling. Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/10/15) */
230 W Huron St, Ste [redacted]
Chicago, IL XXXXX
XXX-XXX-XXXX
[redacted]
[redacted] Rd
[redacted] WI XXXXX
Dear Ms [redacted],
Thank you for contacting us to let us know that you are receiving unsolicited magazines that were...
processed through our agency. We greatly appreciate the notification, as we are committed to doing everything we can to filter and block fraudulent magazine order requests.
Please accept this letter as confirmation that the magazine order requests that we received and processed to go to your residence have now been cancelled.
Here are the magazine order requests that were found and cancelled in our system:
Better Homes & Gardens and Cycle World, addressed to:
[redacted]
[redacted] Rd
[redacted] WI XXXXX
Email Provided: [redacted]@gmail.com
The [redacted] & [redacted] and [redacted] subscriptions were offered at no cost. The offers were accepted on 3/1/15 and cancelled per e-mail request on 10/09/15. The free magazine offers were initiated by completion of our partner's complimentary web form.
We sincerely regret any frustration the receipt of the unwanted promotional subscriptions may have caused.
The subscriptions have now been cancelled.
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
XXX-XXX-XXXX ext [redacted]
[redacted] Magazine was included with your purchase at From[redacted]. We have submitted a cancellation. PLease note, you may receive another issue in the time that it is being cancelled due to pre-labelling.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the refund check is received by the date promised. If not, I will reopen the case.
Sincerely,
[redacted]
Hi there-Unfortunately, I'm currently unable to locate any emails sent associated with the email address the customer provided, and no magazine subscriptions matching the customer's name as provided. Mr. J[redacted]- please forward the email you received to me at [redacted] so I can look...
further into this for you. If you are not able to do this, please reply to this comment with an attached screen shot of the email you received. Thank you! EmmaCustomer Loyalty Team
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted] subscription. The aforementioned subscription was sent courtesy of [redacted] as a “thanks” for a previous purchase. [redacted] offered the complimentary...
subscription as a “Thank You” to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted], and neither ValueMags nor the magazine publishers have the customer’s billing information. The complimentary subscription would not have auto-renewed. Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect. Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for R[redacted] was offered courtesy of [redacted]. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]. Please let me know if we can be of any further assistance. Sincerely, [redacted] Publisher Relations Manager [redacted]
Initial Business Response /* (1000, 6, 2015/08/04) */
This letter was written in regards to a Revdex.com complaint from [redacted] Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s [redacted]...
subscription.
The aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted] offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted] and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept.
Initial Business Response /* (1000, 5, 2015/05/26) */
This letter was written in regards to a Revdex.com complaint from *** ***'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for *** ***'s Entertainment Weekly
subscription
The aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchaseFromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the Entertainment Weekly subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of Entertainment Weekly may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe Entertainment Weekly order request we received and processed for *** *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com
Please let me know if we can be of any further assistance
Sincerely,
*** ***
Publisher Relations Manager
***@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have cancelled InStyle and Sunset MagazineThe magazines were included at no cost with purchases from FromYouFlowers and SwimsuitsForAll.comAs an fyi, you may receive another issue of each due to pre-labelling
Initial Business Response /* (1000, 5, 2015/07/29) */
This letter was written in regards to a Revdex.com complaint from *** ***' Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for *** ***' *** *** & ***
subscription
The aforementioned subscription was sent courtesy of *** as a "thanks" for a previous purchase***.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirementNotification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process
The customer was not charged for the *** subscription that was sent courtesy of ***.com, and neither ValueMags nor the magazine publishers have the customer's billing informationThe complimentary subscription would not have auto-renewed
Because the magazine publishers pre-print issues in advance, or issues of *** may arrive before the cancellation begins to take complete effect
Our agency does not automatically generate subscriptions from marketing/mailing listsThe *** order request we received and processed for *** *** was offered courtesy of FromYouFlowers.comWe sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, ***.com
Please let me know if we can be of any further assistance
Sincerely,
*** ***
Publisher Relations Manager
***@valuemags.com
Initial Business Response /* (1000, 5, 2015/05/26) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s Glamour subscription.
The...
aforementioned subscription was sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Glamour subscription that was sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Glamour may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Glamour order request we received and processed for [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Complaint: [redacted]
I am rejecting this response because: I have a copy of the rebate form and what I sent in with it. I absolutely did fulfill all the requirements and I have proof of it.
Sincerely,
Annette [redacted]
We have no record of you or your purchase from [redacted] It was not sent in their data transmission. IF the magazine offer was declined at the time of purchase, we would not have received your magazine order. Was the magazine left in the cart, or removed? If it was left in the cart, you will need to contact [redacted] to determine why the order was not transmitted to ValueMags. Thanks,[redacted]
Per the terms of the rebate you submitted for review, the minimum purchase price was not met. The order placed must be more than $25.00 *(not including taxes or shipping and handling). Rebate requests for $25.00 or less are not eligible for the rebate offer.ValueMags can only be...
responsible for reviewing rebate eligibility and handling the fulfilment of the promotional magazine offered at elfcosmetics. Thank you,[redacted] | Publisher Relations and Operations Manager
Initial Business Response /* (1000, 6, 2015/07/28) */
This letter was written in regards to a Revdex.com complaint from [redacted]'s Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed cancellation requests for [redacted]'s [redacted] and [redacted]...
subscriptions.
The aforementioned subscriptions were sent courtesy of [redacted].com as a "thanks" for a previous purchase. [redacted].com offered the complimentary subscriptions as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] and [redacted] subscriptions that were sent courtesy of [redacted].com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscriptions would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] and [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] and [redacted] order requests we received and processed for [redacted] were offered courtesy of [redacted].com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted].com.
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Business Response /* (1000, 5, 2015/06/05) */
This letter was written in regards to a Revdex.com complaint from [redacted] Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted] subscription.
The...
aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted] offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted] and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the immediate response. I was unaware of the complimentary subscription, and at check out with youflowers.com, I never saw this option, and printed my order screen. I appreciate the cancellation.
Once again, thank you.
Hi [redacted] Per our email conversation, I submitted a cancellation for your [redacted] Magazine subscription. It was included at no cost with your purchase from [redacted]. You were not charged and the subscription would not have auto-renewed. As an fyi, it does take 2-3 issues for the...
cancellation to take full effect due to pre-labelling. Thanks!
Initial Business Response /* (1000, 6, 2015/09/11) */
Linda [redacted] 66402
Dear Ms [redacted],
Thank you for contacting us to let us know that you are receiving an unsolicited magazine that was processed through our agency. We greatly appreciate the notification, as...
we are committed to doing everything we can to filter and block fraudulent magazine order requests.
Please accept this letter as confirmation that the magazine order request that we received and processed to go to your residence has now been cancelled.
Here is the magazine order request that was found and cancelled in our system:
Shape, addressed to:
Linda [redacted] 66402
Email Provided: [redacted]@aol.com
The Shape subscription was offered at no cost. The offer was accepted on 6/24/15 and cancelled per Revdex.com request on 9/11/15. The free magazine offer was initiated by completion of our partner's complimentary web form, which is accessed from the page: http://bestnetfreebies.com/
We sincerely regret any frustration the receipt of the unwanted promotional subscription may have caused.
The subscription has now been cancelled.
Christy [redacted]
Publisher Relations Manager
[redacted]@valuemags.com
[redacted]
Initial Business Response /* (1000, 5, 2015/08/18) */
This letter was written in regards to a Revdex.com complaint from Lisa [redacted]' Revdex.com CASE#: [redacted]
Please accept this message as confirmation that our agency has processed a cancellation request for Lisa [redacted]' Time and Parents...
subscriptions.
The aforementioned subscriptions were sent courtesy of FromYouFlowers.com as a "thanks" for a previous purchase. FromYouFlowers.com offered the complimentary subscriptions as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the Time and Parents subscriptions that were sent courtesy of FromYouFlowers.com, and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of Time and Parents may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The Time and Parents order requests we received and processed for Lisa [redacted] was offered courtesy of FromYouFlowers.com. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, FromYouFlowers.com.
Please let me know if we can be of any further assistance.
Sincerely,
Christy [redacted]
Publisher Relations Manager
[email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive an e-mail from them confirming that I will not be charged for the magazines, and how they received my name. I have saved the e-mail for future reference, and am satisfied with the outcome.
InStyle Magazine was included at no additional cost with your purchase from SwimSuitsForAll. We have submitted a cancellation. However, please note you may receive 1-2 more issues due to pre-labelling. Thanks,[redacted]
Entertainment Weekly was included at no cost with your purchase from [redacted] We have cancelled your subscription. Please note, you may receive 1-2 issues in the time it is being cancelled due to pre-labelling. Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/10/15) */
230 W Huron St, Ste [redacted]
Chicago, IL XXXXX
XXX-XXX-XXXX
[redacted]
[redacted] Rd
[redacted] WI XXXXX
Dear Ms [redacted],
Thank you for contacting us to let us know that you are receiving unsolicited magazines that were...
processed through our agency. We greatly appreciate the notification, as we are committed to doing everything we can to filter and block fraudulent magazine order requests.
Please accept this letter as confirmation that the magazine order requests that we received and processed to go to your residence have now been cancelled.
Here are the magazine order requests that were found and cancelled in our system:
Better Homes & Gardens and Cycle World, addressed to:
[redacted]
[redacted] Rd
[redacted] WI XXXXX
Email Provided: [redacted]@gmail.com
The [redacted] & [redacted] and [redacted] subscriptions were offered at no cost. The offers were accepted on 3/1/15 and cancelled per e-mail request on 10/09/15. The free magazine offers were initiated by completion of our partner's complimentary web form.
We sincerely regret any frustration the receipt of the unwanted promotional subscriptions may have caused.
The subscriptions have now been cancelled.
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
XXX-XXX-XXXX ext [redacted]
[redacted] Magazine was included with your purchase at From[redacted]. We have submitted a cancellation. PLease note, you may receive another issue in the time that it is being cancelled due to pre-labelling.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the refund check is received by the date promised. If not, I will reopen the case.
Sincerely,
[redacted]
Hi there-Unfortunately, I'm currently unable to locate any emails sent associated with the email address the customer provided, and no magazine subscriptions matching the customer's name as provided. Mr. J[redacted]- please forward the email you received to me at [redacted] so I can look...
further into this for you. If you are not able to do this, please reply to this comment with an attached screen shot of the email you received. Thank you! EmmaCustomer Loyalty Team
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted] subscription. The aforementioned subscription was sent courtesy of [redacted] as a “thanks” for a previous purchase. [redacted] offered the complimentary...
subscription as a “Thank You” to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process. The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted], and neither ValueMags nor the magazine publishers have the customer’s billing information. The complimentary subscription would not have auto-renewed. Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect. Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for R[redacted] was offered courtesy of [redacted]. We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]. Please let me know if we can be of any further assistance. Sincerely, [redacted] Publisher Relations Manager [redacted]
Initial Business Response /* (1000, 6, 2015/08/04) */
This letter was written in regards to a Revdex.com complaint from [redacted] Revdex.com CASE#: XXXXXXXX
Please accept this message as confirmation that our agency has processed a cancellation request for [redacted]'s [redacted]...
subscription.
The aforementioned subscription was sent courtesy of [redacted] as a "thanks" for a previous purchase. [redacted] offered the complimentary subscription as a "Thank You" to customers that met a minimum purchase requirement. Notification of the promotion (picture of magazine, explanation of the complimentary subscription promotion and opportunity to opt out) appeared on the shipping confirmation page during the checkout process.
The customer was not charged for the [redacted] subscription that was sent courtesy of [redacted] and neither ValueMags nor the magazine publishers have the customer's billing information. The complimentary subscription would not have auto-renewed.
Because the magazine publishers pre-print issues in advance, 1 or 2 issues of [redacted] may arrive before the cancellation begins to take complete effect.
Our agency does not automatically generate subscriptions from marketing/mailing lists. The [redacted] order request we received and processed for [redacted] was offered courtesy of [redacted] We sincerely regret any inconvenience caused by the receipt of the complimentary subscription from our online retail partner, [redacted]
Please let me know if we can be of any further assistance.
Sincerely,
[redacted]
Publisher Relations Manager
[redacted]@valuemags.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept.