Complaint: [redacted] I am rejecting this response because the Vandergriff is confused about the sequence of events 1) August - the original factory springs on the vehicle broke and warranty had expired on the vehicle.2) In order to safely drive my vehicle, I purchased a set of heavy duty Old Man Emu (ARB) Dakar springs which are available for sell at 90% of all Toyota dealerships and are even put on as dealer installed lift packages.3) Purchased parts were installed on vehicle on 8/26/since there was still no recall at this time4) Recall provided in October 2016I don't understand what is so difficult to understand hereI am not asking for replacement of the springs that were replaced in Vandergriff has not provided the correct information to Toyota Motor Sales to close Case # Please provide Toyota Sales with the reason the vehicle was brought in for service in August Regards, [redacted]
I talked to our marketing company and the customer was added to be removed from all future communicationsWe apologizes and are working to make sure no more marketing is sentIt usually takes a little time but we will make it happenWe appreciate the customer working with us as we work to satisfy the desired settlement in this complaint
The rims the customer purchased were newThe rims came from the manufacturer The customer states there is discoloration which is not uncommon, as most of our rims are not one colorWe cannot speak on the clear coat until we see the rims in personBecause the customer was unhappy with the rims, we tried to work with him for a resolutionWe offered to give him a refund or a new set of rims if he could send us back the rims he had in the factory boxes, and we would cover the shipping costsCustomer refused this offer stating he did not have the factory boxes anymore and even if we would except them without them, he wanted us to send a new set of rims or provide a refund, before he would ship them backWe were not willing to do thisCustomer ordered these wheels on Oct 15thThe order date on the invoice says Oct 16th because the order was processed the next dayHe says he contacted Toyota days later, which is still passed the day markThe final Toyota invoice from our dealership would have been with the customer’s order in the boxThe Customer relations manager did not receive any information regarding this customer or a case from Toyota until Dec 28thAt this point we consider this case closed and will not be doing anything further to assist the customer Regards, Vandergriff Toyota
Complaint: [redacted] I am rejecting this response because the business has not acknowledged the full complaint, nor have they attempted to resolve it Regards, [redacted]
I talked to the Service Director and she provided the information attached after reading the request from the customerPlease find attached the repair order from August 26, as requestedPlease let us know if this is all the necessary information to close this caseThank you again for allowing us to research and get the information the customer was looking for Regards, Vandergriff Toyota
Complaint: [redacted] I am rejecting this response because Toyota is responsible for the recall I will escalate your response to Toyota and see how they react to such a stupid comment Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have worked with the customer every step of the way and as you can see we put in our best effort by covering some of the parts and laborBased on all the effort involved the vehicle left the dealership working properlyAll of the below issues occurred because the vehicle had high mileage and unfortunately there was no way for us to predicting the future failure of the partsWe have done everything possible based on the sequence of events listed below Sequence of events: On 6/the vehicle was brought in for overheating and we replaced the water pumpThe Customer paid $ On 7/the vehicle was brought in for overheating again, because the cooling fan went outThe customer paid for the part $and dealer paid the labor On 7/the vehicle was towed in for overheating again, resulting in radiator going outDealer paid for the radiator, labor and tow bill on 7/the work on the vehicle was completed and was working properly Regards, Vandergriff Toyota
The GSM already worked with the customer and Vandergriff Toyota sent a check for $to resolve this complaintThe customer agreed to pay the $for the maintenance and stated once he received the check for $ this complaint would be resolved
Complaint: [redacted] I am rejecting this response because: They have not fulfilled any part - I don't understand why he keeps saying thisThey have not given me the documents I have requested, which is simply contracts that they are saying I signed, which has cancellation terms of a $fee for cancellation on one of the policies and $on the otherThe fact that they refuse to send me a copy of these documents that they say they have that I signed, is really making me think that the documents do not existI have been through all of my paperwork and I do not have anything that has such cancellation terms - I keep all my paperwork, I am organized, which they do not seem to beIt just does not seem legal to expect me to pay a fee that was not in my original paperwork at the time of purchase, and they cannot even prove to me that it was [redacted] has been very rude, arguing with me, just saying the same thing "it's on the back of the paperwork you signed" - but no, it isn't, at least not any copies that they gave meALL I HAVE ASKED him for was to provide me with said signed documentsI understand if I was wrong about the cancellation terms, and if they were truly in the paperwork - however he refuses to provide me with the paperwork so that I can sort this outI contacted GSA and was provided with what the document should have looked like that has the cancellation terms for one policy, the $cancellation fee, they were great and sent it over quicklyHowever it is a page document that I do not recall ever having seen beforeI have no copy of this from Vandergriff, so either they did not file the appropriate paperwork in the first place, or they did not give me a copy of it once "I signed it." It is attached as a file called "Contracts_ [redacted] " I have no recollection of ever seeing this form, all I need Vandergriff to do is send me MY PAPERWORK if I'm wrong (which I do not believe I am)It just should not be this difficult to get a copy of my documents from my fileAnd he has yet to acknowledge the damage done to my vehicle by the "mechanics" at Vandergriff ToyotaI have included the invoice for the replacement of my struts, which were in fine condition until I left my vehicle in the care of Vandergriff Toyota Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***Vandergriff Toyota did not take care of my needs they are not reliable Edwin even called me and told me while we were in Arlington Texas that he did hear a little bit of squeaking if Vandergriff Toyota does not know what it means to have rotors that are glazed they should not be in the business I feel like I have been Taking advantage of they are nothing but crooks in my opinion I do not except this because they knew exactly when they take my vehicle at o’clock in the morning and I did not pick my vehicle up until o’clock that evening they even had a diagnostic paperwork to tell me what was wrong with the car and would not give me the paperwork I had to call the police just to get evidence on the vehicle that they supposedly had checked my brakes are still squeaking to this day they should not be allowed to sell cars to anyone I really would like to seek Legal Action on them I paid $15,for a vehicle They did not have working rotors properly when I brought my car in three weeks after I purchased a vehicle Vandegrift will never ever get a Nother sale out of me and I will make sure to tell everyone never to go to them I would like them to change my rotors because this is not fair practice of a business I am a consumer and the customer is always right
Complaint: [redacted] I am rejecting this response because:I am not happy with the pro-rated portion, and this is not just about the service and maintenance contractsSee the rest of the complaint Regards, [redacted]
I talked to the [redacted] today and he informed me that an agreement was made to refund $736 to the customer. This was a partial refund for the dealer ads for the vehicle. Thank you again for allowing us the opportunity to work to settle this complaint # [redacted] ... [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Multiple times I have asked this company to STOP sending me ANY mailingsI loathe Vandergriff and actively avoid this branch of the Toyota companyI still want mailings from Freeman Toyota but NOT VandergriffOver and over I am told that my information will be taken off their records, yet they lieCustomers need to take heed of that informationThis week I got a mailing from *** *** *** *** ** *** in an envelop and another that was a flyerRevdex.com has contacted them on my behalf times nowI get promises, but not actionsI also received a mailing from Honda VandergriffPlease stopWhy can't you honor my request/wishesI have been dealing with this issue for yearsWhy can't your company actually fix the problem?
I talked to the used car director this morning and he said he reached out to the customer and that we are going to paint the section the customer mentioned in the complaintThe customer said this would be an acceptable settlementThe customer will be getting the vehicle back this week after the
area has been paintedI just wanted to give you an update on the status of this complaint Thank you! Regards, Vandergriff Toyota
The customer had the rims for almost three months before he contacted usThey were already being used and installed on his vehicleOn the customer copy of the invoice, it states that there is no returns after days
Complaint: ***
I am rejecting this response because:
While I agree that I was in meetings when *** *** the Service Director attempted to reach me however when I did return her call she was on vacation and I left her a voicemailI never heard back from her again.
Regards,
*** ***
Complaint: [redacted] I am rejecting this response because the Vandergriff is confused about the sequence of events 1) August - the original factory springs on the vehicle broke and warranty had expired on the vehicle.2) In order to safely drive my vehicle, I purchased a set of heavy duty Old Man Emu (ARB) Dakar springs which are available for sell at 90% of all Toyota dealerships and are even put on as dealer installed lift packages.3) Purchased parts were installed on vehicle on 8/26/since there was still no recall at this time4) Recall provided in October 2016I don't understand what is so difficult to understand hereI am not asking for replacement of the springs that were replaced in Vandergriff has not provided the correct information to Toyota Motor Sales to close Case # Please provide Toyota Sales with the reason the vehicle was brought in for service in August Regards, [redacted]
Very sorry but that is the only option
I talked to our marketing company and the customer was added to be removed from all future communicationsWe apologizes and are working to make sure no more marketing is sentIt usually takes a little time but we will make it happenWe appreciate the customer working with us as we work to satisfy the desired settlement in this complaint
The rims the customer purchased were newThe rims came from the manufacturer The customer states there is discoloration which is not uncommon, as most of our rims are not one colorWe cannot speak on the clear coat until we see the rims in personBecause the customer was unhappy with the rims, we tried to work with him for a resolutionWe offered to give him a refund or a new set of rims if he could send us back the rims he had in the factory boxes, and we would cover the shipping costsCustomer refused this offer stating he did not have the factory boxes anymore and even if we would except them without them, he wanted us to send a new set of rims or provide a refund, before he would ship them backWe were not willing to do thisCustomer ordered these wheels on Oct 15thThe order date on the invoice says Oct 16th because the order was processed the next dayHe says he contacted Toyota days later, which is still passed the day markThe final Toyota invoice from our dealership would have been with the customer’s order in the boxThe Customer relations manager did not receive any information regarding this customer or a case from Toyota until Dec 28thAt this point we consider this case closed and will not be doing anything further to assist the customer Regards, Vandergriff Toyota
Complaint: [redacted] I am rejecting this response because the business has not acknowledged the full complaint, nor have they attempted to resolve it Regards, [redacted]
I talked to the Service Director and she provided the information attached after reading the request from the customerPlease find attached the repair order from August 26, as requestedPlease let us know if this is all the necessary information to close this caseThank you again for allowing us to research and get the information the customer was looking for Regards, Vandergriff Toyota
Complaint: [redacted] I am rejecting this response because Toyota is responsible for the recall I will escalate your response to Toyota and see how they react to such a stupid comment Regards, [redacted]
We have reached out to the consumer and we believe the complaint is resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have worked with the customer every step of the way and as you can see we put in our best effort by covering some of the parts and laborBased on all the effort involved the vehicle left the dealership working properlyAll of the below issues occurred because the vehicle had high mileage and unfortunately there was no way for us to predicting the future failure of the partsWe have done everything possible based on the sequence of events listed below Sequence of events: On 6/the vehicle was brought in for overheating and we replaced the water pumpThe Customer paid $ On 7/the vehicle was brought in for overheating again, because the cooling fan went outThe customer paid for the part $and dealer paid the labor On 7/the vehicle was towed in for overheating again, resulting in radiator going outDealer paid for the radiator, labor and tow bill on 7/the work on the vehicle was completed and was working properly Regards, Vandergriff Toyota
The GSM already worked with the customer and Vandergriff Toyota sent a check for $to resolve this complaintThe customer agreed to pay the $for the maintenance and stated once he received the check for $ this complaint would be resolved
Complaint: [redacted] I am rejecting this response because: They have not fulfilled any part - I don't understand why he keeps saying thisThey have not given me the documents I have requested, which is simply contracts that they are saying I signed, which has cancellation terms of a $fee for cancellation on one of the policies and $on the otherThe fact that they refuse to send me a copy of these documents that they say they have that I signed, is really making me think that the documents do not existI have been through all of my paperwork and I do not have anything that has such cancellation terms - I keep all my paperwork, I am organized, which they do not seem to beIt just does not seem legal to expect me to pay a fee that was not in my original paperwork at the time of purchase, and they cannot even prove to me that it was [redacted] has been very rude, arguing with me, just saying the same thing "it's on the back of the paperwork you signed" - but no, it isn't, at least not any copies that they gave meALL I HAVE ASKED him for was to provide me with said signed documentsI understand if I was wrong about the cancellation terms, and if they were truly in the paperwork - however he refuses to provide me with the paperwork so that I can sort this outI contacted GSA and was provided with what the document should have looked like that has the cancellation terms for one policy, the $cancellation fee, they were great and sent it over quicklyHowever it is a page document that I do not recall ever having seen beforeI have no copy of this from Vandergriff, so either they did not file the appropriate paperwork in the first place, or they did not give me a copy of it once "I signed it." It is attached as a file called "Contracts_ [redacted] " I have no recollection of ever seeing this form, all I need Vandergriff to do is send me MY PAPERWORK if I'm wrong (which I do not believe I am)It just should not be this difficult to get a copy of my documents from my fileAnd he has yet to acknowledge the damage done to my vehicle by the "mechanics" at Vandergriff ToyotaI have included the invoice for the replacement of my struts, which were in fine condition until I left my vehicle in the care of Vandergriff Toyota Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***Vandergriff Toyota did not take care of my needs they are not reliable Edwin even called me and told me while we were in Arlington Texas that he did hear a little bit of squeaking if Vandergriff Toyota does not know what it means to have rotors that are glazed they should not be in the business I feel like I have been Taking advantage of they are nothing but crooks in my opinion I do not except this because they knew exactly when they take my vehicle at o’clock in the morning and I did not pick my vehicle up until o’clock that evening they even had a diagnostic paperwork to tell me what was wrong with the car and would not give me the paperwork I had to call the police just to get evidence on the vehicle that they supposedly had checked my brakes are still squeaking to this day they should not be allowed to sell cars to anyone I really would like to seek Legal Action on them I paid $15,for a vehicle They did not have working rotors properly when I brought my car in three weeks after I purchased a vehicle Vandegrift will never ever get a Nother sale out of me and I will make sure to tell everyone never to go to them I would like them to change my rotors because this is not fair practice of a business I am a consumer and the customer is always right
Complaint: [redacted] I am rejecting this response because:I am not happy with the pro-rated portion, and this is not just about the service and maintenance contractsSee the rest of the complaint Regards, [redacted]
I talked to the [redacted] today and he informed me that an agreement was made to refund $736 to the customer. This was a partial refund for the dealer ads for the vehicle. Thank you again for allowing us the opportunity to work to settle this complaint # [redacted] ... [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Multiple times I have asked this company to STOP sending me ANY mailingsI loathe Vandergriff and actively avoid this branch of the Toyota companyI still want mailings from Freeman Toyota but NOT VandergriffOver and over I am told that my information will be taken off their records, yet they lieCustomers need to take heed of that informationThis week I got a mailing from *** *** *** *** ** *** in an envelop and another that was a flyerRevdex.com has contacted them on my behalf times nowI get promises, but not actionsI also received a mailing from Honda VandergriffPlease stopWhy can't you honor my request/wishesI have been dealing with this issue for yearsWhy can't your company actually fix the problem?
I talked to the used car director this morning and he said he reached out to the customer and that we are going to paint the section the customer mentioned in the complaintThe customer said this would be an acceptable settlementThe customer will be getting the vehicle back this week after the
area has been paintedI just wanted to give you an update on the status of this complaint Thank you! Regards, Vandergriff Toyota
The customer had the rims for almost three months before he contacted usThey were already being used and installed on his vehicleOn the customer copy of the invoice, it states that there is no returns after days
Complaint: ***
I am rejecting this response because:
While I agree that I was in meetings when *** *** the Service Director attempted to reach me however when I did return her call she was on vacation and I left her a voicemailI never heard back from her again.
Regards,
*** ***