I talked to the GSM [redacted] and he said we have everyone that grounds a lease and purchases a new vehicle sign proper disclosures stating any mileage overage or disposition fees are required to be paid between consumer and the leasing company "Toyota" in this case. We will offer to pay half of...
the mileage penalty due to the communication breakdown. The customer did received a great deal on the new lease.
Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am sorry to hear that all of your needs and expectations were not met. We take pride in providing complete and competent sales and service, while working to ensure that each visit is efficient and hassle-free for...
our customers. Our service department looked over your vehicle and it received a clean bill of health when going through our reconditioning process. [redacted] took the vehicle out for a test ride when you brought it to the dealership and they could not recreate this issue. The service technician stated that the vehicle did receive new brake pads and the rotors were well within normal working range. Please let us know if there is anything else we can assist you with. Regards, Vandergriff Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am accepting this response because I know that continuing will accomplish nothing other than more excuses and they will continue to operate with deceptive business practices as long as the law allows them to. I am satisfied as long as I never have contact with them or any representative from their company.
Regards, [redacted]
The rims the customer purchased were new. The rims came from the manufacturer. The customer states there is discoloration which is not uncommon, as most of our rims are not one color. We cannot speak on the clear coat until we see the rims in person. Because the customer was unhappy with the rims, we tried to work with him for a resolution. We offered to give him a refund or a new set of rims if he could send us back the rims he had in the factory boxes, and we would cover the shipping costs. Customer refused this offer stating he did not have the factory boxes anymore and even if we would except them without them, he wanted us to send a new set of rims or provide a refund, before he would ship them back. We were not willing to do this. Customer ordered these wheels on Oct 15th. The order date on the invoice says Oct 16th because the order was processed the next day. He says he contacted Toyota 31 days later, which is still passed the 30 day mark. The final Toyota invoice from our dealership would have been with the customer’s order in the box. The Customer relations manager did not receive any information regarding this customer or a case from Toyota until Dec 28th. At this point we consider this case closed and will not be doing anything further to assist the customer. Regards, Vandergriff Toyota
We have no record of a repair to the leaf springs BEFORE we installed the aftermarket leaf springs that the customer purchased. When the recall came out, he didnt qualify because you put aftermarket parts on the truck.
I talked to the GSM [redacted] and he said we have everyone that grounds a lease and purchases a new vehicle sign proper disclosures stating any mileage overage or disposition fees are required to be paid between consumer and the leasing company "Toyota" in this case. We will offer to pay half of...
the mileage penalty due to the communication breakdown. The customer did received a great deal on the new lease.
Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am sorry to hear that all of your needs and expectations were not met. We take pride in providing complete and competent sales and service, while working to ensure that each visit is efficient and hassle-free for...
our customers. Our service department looked over your vehicle and it received a clean bill of health when going through our reconditioning process. [redacted] took the vehicle out for a test ride when you brought it to the dealership and they could not recreate this issue. The service technician stated that the vehicle did receive new brake pads and the rotors were well within normal working range. Please let us know if there is anything else we can assist you with. Regards, Vandergriff Toyota
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am accepting this response because I know that continuing will accomplish nothing other than more excuses and they will continue to operate with deceptive business practices as long as the law allows them to. I am satisfied as long as I never have contact with them or any representative from their company.
Regards, [redacted]
The service Director [redacted] said she was able to contact the customer and this complaint was resolved.
The rims the customer purchased were new. The rims came from the manufacturer. The customer states there is discoloration which is not uncommon, as most of our rims are not one color. We cannot speak on the clear coat until we see the rims in person. Because the customer was unhappy with the rims, we tried to work with him for a resolution. We offered to give him a refund or a new set of rims if he could send us back the rims he had in the factory boxes, and we would cover the shipping costs. Customer refused this offer stating he did not have the factory boxes anymore and even if we would except them without them, he wanted us to send a new set of rims or provide a refund, before he would ship them back. We were not willing to do this. Customer ordered these wheels on Oct 15th. The order date on the invoice says Oct 16th because the order was processed the next day. He says he contacted Toyota 31 days later, which is still passed the 30 day mark. The final Toyota invoice from our dealership would have been with the customer’s order in the box. The Customer relations manager did not receive any information regarding this customer or a case from Toyota until Dec 28th. At this point we consider this case closed and will not be doing anything further to assist the customer. Regards, Vandergriff Toyota
We have no record of a repair to the leaf springs BEFORE we installed the aftermarket leaf springs that the customer purchased. When the recall came out, he didnt qualify because you put aftermarket parts on the truck.
Im sorry but there is nothing further we can do.
[redacted]