Why is it that after repeated requests to be removed from Vandergriff's mailing lists, complaints to corporate, citing violations of state law, and even complaints to the Revdex.com, I received yet another letter from Vandergriff and [redacted] today (12/07/2015)? Why does [redacted] and Vandergriff intentionally make a mockery of my constitutional rights after [redacted] specifically advised it would not happen again? [redacted] specifically stated on the last Revdex.com complaint the following information: "Mr. [redacted], We apologize and have submitted the request to all of our marketing providers to make sure you do not receive any more mailers from Vandergriff Toyota. We have also removed your information from our internal system. Thank you for working with us while we address this issue. Please feel free to contact me directly if you receive any future marketing mailers from our company. Thank you, [redacted] General Sales Manager Vandergriff Toyota ###-###-####"TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I am completely at a loss. One would figure a complaint to Vandergriff would resolve this, but it has not (from Sept 2015). One would figure additional complaints to Vandergriff, corporate, and the Revdex.com would resolve this (from Nov 2015), but it has not. Obviously, this goes beyond the broken promises from this company that were expressed in writing.
Complaint: [redacted]
I am rejecting this response because: They have not fulfilled any part - I don't understand why he keeps saying this. They have not given me the documents I have requested, which is simply contracts that they are saying I signed, which has cancellation terms of a $25 fee for cancellation on one of the policies and $50 on the other. The fact that they refuse to send me a copy of these documents that they say they have that I signed, is really making me think that the documents do not exist. I have been through all of my paperwork and I do not have anything that has such cancellation terms - I keep all my paperwork, I am organized, which they do not seem to be. It just does not seem legal to expect me to pay a fee that was not in my original paperwork at the time of purchase, and they cannot even prove to me that it was. [redacted] has been very rude, arguing with me, just saying the same thing "it's on the back of the paperwork you signed" - but no, it isn't, at least not any copies that they gave me. ALL I HAVE ASKED him for was to provide me with said signed documents. I understand if I was wrong about the cancellation terms, and if they were truly in the paperwork - however he refuses to provide me with the paperwork so that I can sort this out. I contacted GSA and was provided with what the document should have looked like that has the cancellation terms for one policy, the $25 cancellation fee, they were great and sent it over quickly. However it is a 4 page document that I do not recall ever having seen before. I have no copy of this from Vandergriff, so either they did not file the appropriate paperwork in the first place, or they did not give me a copy of it once "I signed it." It is attached as a file called "Contracts_[redacted]" I have no recollection of ever seeing this form, all I need Vandergriff to do is send me MY PAPERWORK if I'm wrong (which I do not believe I am). It just should not be this difficult to get a copy of my documents from my file. And he has yet to acknowledge the damage done to my vehicle by the "mechanics" at Vandergriff Toyota. I have included the invoice for the replacement of my struts, which were in fine condition until I left my vehicle in the care of Vandergriff Toyota.
Regards,
[redacted]
We have contacted our marketing representative and have removed [redacted] address and contact information from all of our systems. We work to always remove those that do not want to be contacted from our system. Please let [redacted] know we will do everything we can to make sure not to send...
any other marketing information to the information we have on file. Thank you again for letting us know about this issue. Regards, Vandergriff Toyota
I have applied for the pro rated refunds and they will be sent to the lender. We are very sorry we did not meet your expectations this time. I hope in the future you will give us another shot at servicing your car. If not, I would understand completely.
Complaint: [redacted]
I am rejecting this response because:I am not happy with the pro-rated portion, and this is not just about the service and maintenance contracts. See the rest of the complaint.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because I have the invoice attached in the response. I need the information from Vandergriff stating why spring replacement was denied based on the vehicle's expired warranty which placed the responsiblity to purchase parts and pay for installation as described in the attached invoice. In order for Toyota Motor Salesto pay for the rear leaf spring replacement parts and installation they require the following: 1) Reason the vehicle was brought into the repair facility? Initial 2013 Vandergriff service call information for broken rear leaf springs.2) Repair diagnosis? - Vandergriff 2013 denial to repair springs based on expired warranty.3) The repair performed in order to correct the concern? Since repair was performed in 2013 prior to the 2016 recall, I submitted the replacment part numbers and costs along with the Toyota installation invoice that I paid out of pocket. 4) Proof of payment? I have submitted this information for Recall. Please have Vandergriff provide the 2013 information requested in Items 1 & 2 above. Toyota Recall case number [redacted]Regards,[redacted]
The GSM already worked with the customer and Vandergriff Toyota sent a check for $1646 to resolve this complaint. The customer agreed to pay the $500 for the maintenance and stated once he received the check for $1646 this complaint would be resolved.
Complaint: [redacted]
I am rejecting this response because the business has not acknowledged the full complaint, nor have they attempted to resolve it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Vandergriff Toyota did not take care of my needs they are not reliable Edwin even called me and told me while we were in Arlington Texas that he did hear a little bit of squeaking if Vandergriff Toyota does not know what it means to have rotors that are glazed they should not be in the business I feel like I have been Taking advantage of they are nothing but crooks in my opinion I do not except this because they knew exactly when they take my vehicle at 8 o’clock in the morning and I did not pick my vehicle up until 6 o’clock that evening they even had a diagnostic paperwork to tell me what was wrong with the car and would not give me the paperwork I had to call the police just to get evidence on the vehicle that they supposedly had checked my brakes are still squeaking to this day they should not be allowed to sell cars to anyone I really would like to seek Legal Action on them I paid $15,000 for a vehicle They did not have working rotors properly when I brought my car in three weeks after I purchased a vehicle Vandegrift will never ever get a Nother sale out of me and I will make sure to tell everyone never to go to them I would like them to change my rotors because this is not fair practice of a business I am a consumer and the customer is always right.
I talked to the Service Director and she provided the information attached after reading the request from the customer. Please find attached the repair order from August 26, 2013 as requested. Please let us know if this is all the necessary information to close this case. Thank you again for allowing us to research and get the information the customer was looking for. Regards, Vandergriff Toyota
We have worked with the customer every step of the way and as you can see we put in our best effort by covering some of the parts and labor. Based on all the effort involved the vehicle left the dealership working properly. All of the below issues occurred because the vehicle had high mileage and...
unfortunately there was no way for us to predicting the future failure of the parts. We have done everything possible based on the sequence of events listed below. Sequence of events: On 6/29 the vehicle was brought in for overheating and we replaced the water pump. The Customer paid $669.35. On 7/3 the vehicle was brought in for overheating again, because the cooling fan went out. The customer paid for the part $346.78 and dealer paid the labor On 7/11 the vehicle was towed in for overheating again, resulting in radiator going out. Dealer paid for the radiator, labor and tow bill. on 7/14 the work on the vehicle was completed and was working properly. Regards, Vandergriff Toyota
Complaint: [redacted]
I am rejecting this response because the Vandergriff is confused about the sequence of events. 1) August 2013 - the original factory springs on the vehicle broke and warranty had expired on the vehicle.2) In order to safely drive my vehicle, I purchased a set of heavy duty Old Man Emu (ARB) Dakar springs which are available for sell at 90% of all Toyota dealerships and are even put on as dealer installed lift packages.3) Purchased parts were installed on vehicle on 8/26/2013 since there was still no recall at this time. 4) Recall provided in October 2016I don't understand what is so difficult to understand here. I am not asking for replacement of the springs that were replaced in 2013. Vandergriff has not provided the correct information to Toyota Motor Sales to close Case #1704181232. Please provide Toyota Sales with the reason the vehicle was brought in for service in August 2013. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Unfortunately when we sell an older van (8 years) with 110k miles, we cant predict future problems. I myself bought a pre owned camry with high miles and within 90 days the motor went out on it so I can definetly understand the frustration. What we can do is...
offer you Employee cost to get the van fixed and a free loaner while its being repaired. Please let us know if you would like to do that. [redacted]OwnerVandergriff Toyota
I talked to the [redacted] today and he informed me that an agreement was made to refund $736 to the customer. This was a partial refund for the dealer ads for the vehicle. Thank you again for allowing us the opportunity to work to settle this complaint #[redacted] ...
thrut: We discussed that Vandergriff will return all of my money that I payed for the maintenance contracts. He is right about dropping the case once we settle for all the money that I payed extra. As soon as they refund me the $500.00 for the maintenance contract . They still owe me $500.00. I do not want to take these people to court for criminal mischief. They really deceived me with all those extras.
Mr. H came into Vandergrift Toyota for an oil consumption test 10 10/18/2016 RO#[redacted] at 234.190 miles which is from a letter Toyota corporate sent out for possible excessive oil consumption in certain vehicles, [redacted] was the service advisor who took care and wrote up the paperwork to...
start the first phase of the test. The process from Toyota is to make sure the oil is at the fill level and all oil entry points have security tape over these points such as the oil dip stick, oil cap, drain plug, oil filter. From there we explain to the customer to come back between 1100 – 1300 miles per Toyota to do the second phase of the test. We gave the vehicle back to Mr. H and he was concerned that his car uses 5 quarts of oil in 500 miles and he wanted to come back for us to check. Usually we wouldn’t do this since it interferes with the ongoing test but we also wanted Mr. [redacted] to be comfortable with the process and told him to come back for us to look at it. Mr. H did return to Vandergriff Toyota on 10/25/2016 [redacted] 234,639 after going 551 miles on a trip to Austin, Tx . [redacted] again wrote up the paperwork and went in the shop to have the oil checked by [redacted] our Master Diagnostic Technician. Edwin inspected the oil on the dipstick and called [redacted] back in to take a look at where it currently is, which at that point [redacted] took pictures of Mr. H’s vehicle along with the oil stick to show him where it currently was. At that point Mr. H was in a bit of disbelief as he again stated” the vehicle used 5 quarts of oil in 500 miles” we assured Mr. H that everything looked fine and continue driving the vehicle to the original 1100 – 1300 miles and we’ll check it for the final phase of this test. Mr. H left with the vehicle and roughly an hour later stated “ he will never bring his vehicle back to us because we had added more oil and the tamper proof tape was off the oil cap he states that after he left he himself removed the security tape from the dipstick and checked the oil level for himself claiming it was now higher on the dipstick than from the pictures we showed him. [redacted] informed Mr. H that all we did was remove the security tape from the dipstick and check his oil level as requested and no additional oil was added to his vehicle. He refuted this claim and again said “ I will never bring the car back to us and hung up. I [redacted] the Fixed Operations Director had the pleasure of speaking directly with Mr H on 10/27/2016 for about 15 minutes at 11:50am and he expressed his feeling that we indeed added oil and we’re not a trustworthy place to do business and he knew what was going on. I tried to reassure him that we wouldn’t do this as it’s detrimental to our business and Toyota pays us well to fix these warranty enhancements that was offered. I told him it makes no sense for us to add oil so we didn’t have to work on his car? I’m sorry but we follow Toyota Corporates protocols and if there is oil consumption based on what Toyota tells us we’re more than happy to repair his engine as we have done countless times for other guests. Again, I told him Toyota pays us it’s to our benefit to repair the vehicle if it meets the requirements, I could tell that he still didn’t believe me and we ended our conversation at this point. Best regards, [redacted] Fixed Operations Director [redacted]
Why is it that after repeated requests to be removed from Vandergriff's mailing lists, complaints to corporate, citing violations of state law, and even complaints to the Revdex.com, I received yet another letter from Vandergriff and [redacted] today (12/07/2015)? Why does [redacted] and Vandergriff intentionally make a mockery of my constitutional rights after [redacted] specifically advised it would not happen again? [redacted] specifically stated on the last Revdex.com complaint the following information: "Mr. [redacted], We apologize and have submitted the request to all of our marketing providers to make sure you do not receive any more mailers from Vandergriff Toyota. We have also removed your information from our internal system. Thank you for working with us while we address this issue. Please feel free to contact me directly if you receive any future marketing mailers from our company. Thank you, [redacted] General Sales Manager Vandergriff Toyota ###-###-####"TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I am completely at a loss. One would figure a complaint to Vandergriff would resolve this, but it has not (from Sept 2015). One would figure additional complaints to Vandergriff, corporate, and the Revdex.com would resolve this (from Nov 2015), but it has not. Obviously, this goes beyond the broken promises from this company that were expressed in writing.
Complaint: [redacted]
I am rejecting this response because: They have not fulfilled any part - I don't understand why he keeps saying this. They have not given me the documents I have requested, which is simply contracts that they are saying I signed, which has cancellation terms of a $25 fee for cancellation on one of the policies and $50 on the other. The fact that they refuse to send me a copy of these documents that they say they have that I signed, is really making me think that the documents do not exist. I have been through all of my paperwork and I do not have anything that has such cancellation terms - I keep all my paperwork, I am organized, which they do not seem to be. It just does not seem legal to expect me to pay a fee that was not in my original paperwork at the time of purchase, and they cannot even prove to me that it was. [redacted] has been very rude, arguing with me, just saying the same thing "it's on the back of the paperwork you signed" - but no, it isn't, at least not any copies that they gave me. ALL I HAVE ASKED him for was to provide me with said signed documents. I understand if I was wrong about the cancellation terms, and if they were truly in the paperwork - however he refuses to provide me with the paperwork so that I can sort this out. I contacted GSA and was provided with what the document should have looked like that has the cancellation terms for one policy, the $25 cancellation fee, they were great and sent it over quickly. However it is a 4 page document that I do not recall ever having seen before. I have no copy of this from Vandergriff, so either they did not file the appropriate paperwork in the first place, or they did not give me a copy of it once "I signed it." It is attached as a file called "Contracts_[redacted]" I have no recollection of ever seeing this form, all I need Vandergriff to do is send me MY PAPERWORK if I'm wrong (which I do not believe I am). It just should not be this difficult to get a copy of my documents from my file. And he has yet to acknowledge the damage done to my vehicle by the "mechanics" at Vandergriff Toyota. I have included the invoice for the replacement of my struts, which were in fine condition until I left my vehicle in the care of Vandergriff Toyota.
Regards,
[redacted]
We have contacted our marketing representative and have removed [redacted] address and contact information from all of our systems. We work to always remove those that do not want to be contacted from our system. Please let [redacted] know we will do everything we can to make sure not to send...
any other marketing information to the information we have on file. Thank you again for letting us know about this issue. Regards, Vandergriff Toyota
We have reached out to the consumer and we believe the complaint is resolved.
I have applied for the pro rated refunds and they will be sent to the lender. We are very sorry we did not meet your expectations this time. I hope in the future you will give us another shot at servicing your car. If not, I would understand completely.
[redacted]
Owner
Vanvergriff...
Toyota
Complaint: [redacted]
I am rejecting this response because:I am not happy with the pro-rated portion, and this is not just about the service and maintenance contracts. See the rest of the complaint.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because I have the invoice attached in the response. I need the information from Vandergriff stating why spring replacement was denied based on the vehicle's expired warranty which placed the responsiblity to purchase parts and pay for installation as described in the attached invoice. In order for Toyota Motor Salesto pay for the rear leaf spring replacement parts and installation they require the following: 1) Reason the vehicle was brought into the repair facility? Initial 2013 Vandergriff service call information for broken rear leaf springs.2) Repair diagnosis? - Vandergriff 2013 denial to repair springs based on expired warranty.3) The repair performed in order to correct the concern? Since repair was performed in 2013 prior to the 2016 recall, I submitted the replacment part numbers and costs along with the Toyota installation invoice that I paid out of pocket. 4) Proof of payment? I have submitted this information for Recall. Please have Vandergriff provide the 2013 information requested in Items 1 & 2 above. Toyota Recall case number [redacted]Regards,[redacted]
The GSM already worked with the customer and Vandergriff Toyota sent a check for $1646 to resolve this complaint. The customer agreed to pay the $500 for the maintenance and stated once he received the check for $1646 this complaint would be resolved.
Complaint: [redacted]
I am rejecting this response because the business has not acknowledged the full complaint, nor have they attempted to resolve it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Vandergriff Toyota did not take care of my needs they are not reliable Edwin even called me and told me while we were in Arlington Texas that he did hear a little bit of squeaking if Vandergriff Toyota does not know what it means to have rotors that are glazed they should not be in the business I feel like I have been Taking advantage of they are nothing but crooks in my opinion I do not except this because they knew exactly when they take my vehicle at 8 o’clock in the morning and I did not pick my vehicle up until 6 o’clock that evening they even had a diagnostic paperwork to tell me what was wrong with the car and would not give me the paperwork I had to call the police just to get evidence on the vehicle that they supposedly had checked my brakes are still squeaking to this day they should not be allowed to sell cars to anyone I really would like to seek Legal Action on them I paid $15,000 for a vehicle They did not have working rotors properly when I brought my car in three weeks after I purchased a vehicle Vandegrift will never ever get a Nother sale out of me and I will make sure to tell everyone never to go to them I would like them to change my rotors because this is not fair practice of a business I am a consumer and the customer is always right.
I talked to the Service Director and she provided the information attached after reading the request from the customer. Please find attached the repair order from August 26, 2013 as requested. Please let us know if this is all the necessary information to close this case. Thank you again for allowing us to research and get the information the customer was looking for. Regards, Vandergriff Toyota
We have worked with the customer every step of the way and as you can see we put in our best effort by covering some of the parts and labor. Based on all the effort involved the vehicle left the dealership working properly. All of the below issues occurred because the vehicle had high mileage and...
unfortunately there was no way for us to predicting the future failure of the parts. We have done everything possible based on the sequence of events listed below. Sequence of events: On 6/29 the vehicle was brought in for overheating and we replaced the water pump. The Customer paid $669.35. On 7/3 the vehicle was brought in for overheating again, because the cooling fan went out. The customer paid for the part $346.78 and dealer paid the labor On 7/11 the vehicle was towed in for overheating again, resulting in radiator going out. Dealer paid for the radiator, labor and tow bill. on 7/14 the work on the vehicle was completed and was working properly. Regards, Vandergriff Toyota
Complaint: [redacted]
I am rejecting this response because the Vandergriff is confused about the sequence of events. 1) August 2013 - the original factory springs on the vehicle broke and warranty had expired on the vehicle.2) In order to safely drive my vehicle, I purchased a set of heavy duty Old Man Emu (ARB) Dakar springs which are available for sell at 90% of all Toyota dealerships and are even put on as dealer installed lift packages.3) Purchased parts were installed on vehicle on 8/26/2013 since there was still no recall at this time. 4) Recall provided in October 2016I don't understand what is so difficult to understand here. I am not asking for replacement of the springs that were replaced in 2013. Vandergriff has not provided the correct information to Toyota Motor Sales to close Case #1704181232. Please provide Toyota Sales with the reason the vehicle was brought in for service in August 2013. Regards,
[redacted]
Very sorry but that is the only option.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Unfortunately when we sell an older van (8 years) with 110k miles, we cant predict future problems. I myself bought a pre owned camry with high miles and within 90 days the motor went out on it so I can definetly understand the frustration. What we can do is...
offer you Employee cost to get the van fixed and a free loaner while its being repaired. Please let us know if you would like to do that. [redacted]OwnerVandergriff Toyota
I talked to the [redacted] today and he informed me that an agreement was made to refund $736 to the customer. This was a partial refund for the dealer ads for the vehicle. Thank you again for allowing us the opportunity to work to settle this complaint #[redacted] ...
[redacted]
[redacted], That is not the whole...
thrut: We discussed that Vandergriff will return all of my money that I payed for the maintenance contracts. He is right about dropping the case once we settle for all the money that I payed extra. As soon as they refund me the $500.00 for the maintenance contract . They still owe me $500.00. I do not want to take these people to court for criminal mischief. They really deceived me with all those extras.
Mr. H came into Vandergrift Toyota for an oil consumption test 10 10/18/2016 RO#[redacted] at 234.190 miles which is from a letter Toyota corporate sent out for possible excessive oil consumption in certain vehicles, [redacted] was the service advisor who took care and wrote up the paperwork to...
start the first phase of the test. The process from Toyota is to make sure the oil is at the fill level and all oil entry points have security tape over these points such as the oil dip stick, oil cap, drain plug, oil filter. From there we explain to the customer to come back between 1100 – 1300 miles per Toyota to do the second phase of the test. We gave the vehicle back to Mr. H and he was concerned that his car uses 5 quarts of oil in 500 miles and he wanted to come back for us to check. Usually we wouldn’t do this since it interferes with the ongoing test but we also wanted Mr. [redacted] to be comfortable with the process and told him to come back for us to look at it. Mr. H did return to Vandergriff Toyota on 10/25/2016 [redacted] 234,639 after going 551 miles on a trip to Austin, Tx . [redacted] again wrote up the paperwork and went in the shop to have the oil checked by [redacted] our Master Diagnostic Technician. Edwin inspected the oil on the dipstick and called [redacted] back in to take a look at where it currently is, which at that point [redacted] took pictures of Mr. H’s vehicle along with the oil stick to show him where it currently was. At that point Mr. H was in a bit of disbelief as he again stated” the vehicle used 5 quarts of oil in 500 miles” we assured Mr. H that everything looked fine and continue driving the vehicle to the original 1100 – 1300 miles and we’ll check it for the final phase of this test. Mr. H left with the vehicle and roughly an hour later stated “ he will never bring his vehicle back to us because we had added more oil and the tamper proof tape was off the oil cap he states that after he left he himself removed the security tape from the dipstick and checked the oil level for himself claiming it was now higher on the dipstick than from the pictures we showed him. [redacted] informed Mr. H that all we did was remove the security tape from the dipstick and check his oil level as requested and no additional oil was added to his vehicle. He refuted this claim and again said “ I will never bring the car back to us and hung up. I [redacted] the Fixed Operations Director had the pleasure of speaking directly with Mr H on 10/27/2016 for about 15 minutes at 11:50am and he expressed his feeling that we indeed added oil and we’re not a trustworthy place to do business and he knew what was going on. I tried to reassure him that we wouldn’t do this as it’s detrimental to our business and Toyota pays us well to fix these warranty enhancements that was offered. I told him it makes no sense for us to add oil so we didn’t have to work on his car? I’m sorry but we follow Toyota Corporates protocols and if there is oil consumption based on what Toyota tells us we’re more than happy to repair his engine as we have done countless times for other guests. Again, I told him Toyota pays us it’s to our benefit to repair the vehicle if it meets the requirements, I could tell that he still didn’t believe me and we ended our conversation at this point. Best regards, [redacted] Fixed Operations Director [redacted]