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Vandergriff Toyota

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Vandergriff Toyota Reviews (66)

Complaint:
I am rejecting this response because I did bring my vehicle into the service department in and was told my vehicle was out of warranty and Toyota would not replace the parts When the recall came out in 2016, I applied for reimbursement and have not been able to resolve getting information from Vandergriff. I am being tossed between the dealership and Toyota Sales for reimbursement of parts and labor for recalled parts that spanned years See attached email regarding Recall.I will have no recourse but to file suit if someone in Toyota doesn't step up to the plate for reimbursement since word was already being circulated that a spring recall was in the works based on the huge number of customer complaints in forums. I have been a Toyota fan for years but starting to change my mind based on customer service
Regards,
*** ***

Complaint: ***
I am rejecting this response because:It is
interesting that the business does not address the fundamental fact that they fraudulently sold me used wheels represented and priced as new.The assertion that I had the wheels for three months before contacting them is falseI received the wheels on 10/31/I called Toyota on 12/1/17, days laterSEE ATTACHMENT - TOYOTA WHEELS - FEDEX TRACKING REPORT IS ON PAGE 7.At the time of purchase, there was no invoice stating "days to return"This was not shown on the internet order formThe only document Vandergriff created was a web page headed "Your Order Status" for order #*** stating "shipped 10/26/2017" and showing a tracking numberThis document says nothing about a day limitSEE ATTACHMENT - VANDERGRIFF TOYOTA YOUR ORDER STATUS*** *** at Vandergriff sent me an invoice on January 4, stating a day limitThis is the first I learned of a 30-day limitSEE ATTACHMENT - HERE IS THE INVOICEThe invoice sent by Ms*** has inaccurate dates, showing it was not timely preparedIt has a phony order date of October (actual date was October 15) and a phony shipping date of October (actual date was October 26)SEE ATTACHMENT - INVOICE.I contacted Toyota on 12/1/17, days after I learned from my mechanic at *** *** *** *** *** *** that the wheels were usedToyota gave me a case number and told me to wait and I would hear backThere was no call back to me for weeks, which I attributed to the holiday seasonI finally called Toyota on December 28, and was referred to Ms*** at Vandergriff, and we first spoke after the holidays on January This is a clear case of running out the clock to avoid responsibility
Regards,
*** ***

I am requesting to continue with my case until I am refunded all the moneyThey still owe me $Vandergriff returned to me $for the two Mechanical plansThe right amount was $2146.00, I told the GM that I will resolve the issue if I they returned to me all the moneyI called the company MPP mechanical protection plan (1-800-747-4400) and talked to a lady by name of ***She explained to me that they were returning $for the use of the contract until 9/14/They prorated the plansMy next question to her was; are there any other plans with my name? She said noI have the money in my possessionI need to know your recommendationsI have not talk to the dealer rep as of yetThey need to refund to me $and will call the situation settleI will attempt to e-mail to you the copy of the contract and you can see the situationIn the contract you can tell what I am talking about $for CLUB PLUS, $for a service contract for monthsAt the very bottom of the contract you can see the extra $for a total of $18,If you check there is no answer for those $They claim that I have a maintenance agreement for the amountMPP told me no; the price for a month contract is $Very confusingHope that with this new evidence you open my complaint and continue Also I need to know what to do with the two checksCash them or wait for your instructions

The Service Director *** *** called the customer and actually made contactThe customer stated they were in a meeting and that she should call back later*** called back a couple of times and was unable to make contactWe are eager to work with the customer to get this complaint resolved
and will continue to reach out this weekWe just wanted to send the Revdex.com an update on this complaint Regards, Vandergriff Toyota

We apologize and have submitted the request to all of our marketing
providers to make sure you do not receive any more mailers from Vandergriff
ToyotaWe have also removed your information from our
internal systemThank you for working with us while we address this issue
Please
feel free to contact me directly if you receive any future marketing mailers
from our company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why Really sorry you keep recieving mail from usI can assure you its not our intentions
Please emmail all the info and I will personally send to all parties to see if I can get it to stop
Sincerely,
*** ***
***

How does this response justify the intentional wrongdoing and harassment? Why should I believe this will happen when I requested such an action no less than months ago? Why wasn't the situation handled then? Why should I merely accept an apology for a second time offense, one that meets the legal definition of a Class B misdemeanor of Harassment, per the Texas Penal Code? In fact, your dealership just sent me an email yesterday to come in and buy or lease a vehicle!

I talked to the General Sales Manager *** *** today and he said Vandergriff Toyota traded the customer out of the vehicle and into a brand new van*** can you please reach out to the customer for a follplease and then close this Revdex.com case based on this resolution Thank you!
Regards, *** ***
** ***
*** *** ** ***
***

Complaint: ***
I am rejecting this response because:The business asserts the rims were new, but does not offer any evidenceI am providing solid evidence that of the rims are not new and have been paintedThe business does not comment on any of this evidence.(1) Invoice from *** *** 11-16-says in the middle of the page “UTIRE MOUNT AND BALANCE ON USED WHEEL - QUANTITY 4” - (ATTACHMENT: *** *** Invoice 11-16-17)(2) Photo of used rim showing diagonal score marks, from scrapes by socket wrenchThe scrapes are painted over and covered with klearkoteNote nubbly finishCompare with next photo(ATTACHMENT: lug hole of refurbished wheel painted score marks)(3) Photo of new rim showing smooth clean polished alloy finish, no score marks(ATTACHMENT: lug hole of new wheel no score marks)(4) Photo of used rim showing flaked off paint - black area(ATTACHMENT: lug hole of refurbished with flaked off paint)The business says the rims came from the manufacturerWhere is the evidence? I spoke to Toyota Customer Service several times about documenting the provenance of the parts - they said they had no information.The business says discoloration of new rims is not uncommonTrue, there may be slight variations in the appearance of aluminum-alloy finish of new factory rimsBut they are all smooth highly-polished aluminumIt is a different matter altogether when the aluminum has been painted over.The business stated incorrectly that I refused an offer to return the used rims for new onesIt is true that I requested that the new rims be shipped to me firstThis is because I have the old rims on my car now, and will need to dismount them, and the tires, and put on the new rims, before I could return the old onesMs*** asked me, “How do we know you’ll return the old rims?” I told her I would put up a good-faith deposit of $- they could charge my credit card, to assure that I would return the used rims after receiving new rimsOnce Vandergriff received the old rims from me, they could roll back the credit-card chargeShe said she would talk to the service managerSubsequently she told me that he refused to do this.The business claims that the invoice would have been with the order in the boxThis is fictionI opened all boxes upon receipt and none contained an invoiceThe only paperwork was the shipping labels affixed to the outside of the boxes.If the business did not receive a case from Toyota until 12/28/17, that is not my liability, and I don’t believe itI filed the case with Toyota Customer Service and got a case number on 12/1/and gave the name of the service agentIt is a matter of record.On 2/2/I spoke with *** ***, Service Writer at *** *** * ***He stated that I could not bring these rims in for a warranty claimEven if I have an invoice from Vandergriff, how can I prove the rims on the car are from Vandergriff? As used rims, there is no evidence that they are the same rims sold to me by Vandergriff, supposedly newHe cannot warranty rims that are not newThere is no telling where the rims came fromHe said that there is no chance that Toyota would ship new rims with any coating such as paint or klearkoteHe said that it is likely the paint and klearkote will flake off after a few years, and then the rims will have a degraded appearanceHe said it is not a warranty issue, it is a legality issue
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have received nothing from them I was told I would have a check from them on 1-15-for $and still nothingThe $is for zaktec ultimate which I rejected , the agreed price was $I was charged $for the vehicle and $for zatec $over the agreed price I did not accept any dealer products
Regards,
*** ***

I talked to the Service Director *** *** and his Service Advisor *** has been working with the customer every day to get a resolution to the Revdex.com complaintI just wanted to give you an updatePlease feel free to contact the customer as well for any extra details the Revdex.com might need Thank
you! Regards, *** ***
** ***
*** *** ** ***
***

We have fulfilled every legal obligation in this matter and consider this case closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as the
dealership honors their word that they will not contact me again. If that occurs, I will re file another complaint
Regards,
*** ***

We do apologize for the experience mentioned in the Revdex.com case number *** and we can assure you this is not how we do businessWe completed the desired settlement mentioned in the case and have removed the customers information from our systemPlease let us know if there is anything else you
need from our dealership in reference to this case Regards, Vandergriff Toyota

I was informed by our Service Director that based on the information we have on file the customer had an aftermarket lift kit on his Toyota TacomaToyota warranty won’t cover the cost of a non OEM partThere was a recall issued in for a rear leaf springs but since the parts on the
vehicle was an aftermarket kit Michael Sexton will need to send the invoice from the online part store and continue to work with the Toyota customer service representativeWe truly wish there is more we can do and want to assist the customer as best as we canPlease find attached documents with the technicians work notes as requested Please let us know if you need anything else Regards, Vandergriff Toyota

Hate to hear that but the dealership doesn't make those decisions. Your issue is a manufacturer issue.

We have taken you out of our systems here at the dealership level. We apologize for any trouble this has caused you.

I talked to our marketing company and the customer was added to be removed from all future communications. We apologizes and are working to make sure no more marketing is sent. It usually takes a little time but we will make it happen. We appreciate the customer working with us as we work to satisfy the desired settlement in this complaint.

Complaint: [redacted]
I am rejecting this response because Toyota is responsible for the recall.  I will escalate your response to Toyota and see how they react to such a stupid comment.
Regards,
[redacted]

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