Vanguard Funding

Good morning,A letter with a check in the amount requested by the applicant is in the mail todayIt is being sent to the PO Box listed.Thank you, [redacted] ***

Dear *** ***,I am very sorry that you had a bad experience with our companyIt is one of our top company-wide goals to provide the highest level of customer service to all our customers so we hate to hear that you weren't' satisfied.Your $refund check has been sent via *** for delivery
tomorrowWe hope that helps redeem Vanguard with you.Thank you,Laurie K***Vice President

I purchased a computer screen online form the websiteA week later I requested tracking info and received no answer nor did anybody answer the phoneI requested a refund which they said would be issued in 3-business daysI received the credit card statement and no refund was issued

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Every time I reached out the to Condo Association (property manager) the information was forwarded the same day (within hours sometimes)On closing day, I found out that the interest rate on the loan had been increased from 4.75% to 5.25%I was never advised that the interest rate was being increasedThe last Mortgage Commitment letter I received from Vanguard Funding indicated a 4.75% rateThe closing documents sent by Vanguard Funding indicate the rate was locked on 08/**/Even though, I did not receive any correspondence confirming that the rate had been look or requesting me to take action in order to lock the rateThen, Vanguard Funding issues a new Mortgage Commitment letter dated 09/**/with a rate of 5.25%The 9/*/15 mortgage commitment letter was never disclosed to meI never signed the mortgage commitment letter dated 9/*/indicating an interest rate of 5.25%I was advised by Vanguard Funding that if I did not close on Friday with the 5.25% interest rate, Vanguard Funding could not promise to give me the same rate after FridayI was basically forced to close given the contract I had with the sellerI was not going to be able to secure a new loan within business days in order to close on the propertyI was told that the interest rate can not be changedTherefore, I am seeking legal guidance in order to commence a legal action if necessaryMy request is that the rate on the loan is changed to 4.75%I will also be filing a complaint with the State of NJ Dept of Banking and Insurance and Real State CommissionThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good afternoon,
As per your conversation with the ***, *** ***, I will be sending out a check an apology letter
If you need anything further, please don't hesitate to contact us
Thank you,
***

We sincerely apologize for the error and any inconveniences to you As you are currently working with our Chief OperatingOfficer to resolve your issue, senior management is reviewing and amending ourpolicies and procedures as well as our software in order to prevent a reoccurrence

Good afternoon *** ***, We were sorry to hear that you were not fully satisfied with ourcompanyCustomer service is one of our top priorities and we wantyou to walk away with a good feeling about usWith that, we are sending you arefund check as requested

This loan did close on September ***, There was a delay in getting the Condo project approved and the condo association was not overly helpful.We apologized for all the frustrations and delays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good morning,A letter with a check in the amount requested by the applicant is in the mail today. It is being sent to the PO Box listed.Thank you,[redacted]

Review: I started the application for a mortgage on a second property around mid June. I advised my loan officer I wanted to close by August * and was told that it should not be a problem. It is 09/**/15 and we still have not closed on the purchase. The application was submitted to the underwriter with the incorrect information, which caused a delay. Every other day I am told that the application is with the underwriter and every other day I am told that something else was wrong and that it needs to be corrected. I had been dealing with the [redacted] office called today and was told that the loan was back with the underwriter and usually gets back in 48 hours and that she has more than 50 files to review and can't cut the line and I have to wait. I understand my application is not the only one but at this point, being over 30 days from the original closing date, priority needs to be given.Desired Settlement: Clear the loan for closing.

Business

Response:

This loan did close on September [redacted], 2015. There was a delay in getting the Condo project approved and the condo association was not overly helpful.We apologized for all the frustrations and delays.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Every time I reached out the to Condo Association (property manager) the information was forwarded the same day (within hours sometimes). On closing day, I found out that the interest rate on the loan had been increased from 4.75% to 5.25%. I was never advised that the interest rate was being increased. The last Mortgage Commitment letter I received from Vanguard Funding indicated a 4.75% rate. The closing documents sent by Vanguard Funding indicate the rate was locked on 08/**/15. Even though, I did not receive any correspondence confirming that the rate had been look or requesting me to take action in order to lock the rate. Then, Vanguard Funding issues a new Mortgage Commitment letter dated 09/**/15 with a rate of 5.25%. The 9/*/15 mortgage commitment letter was never disclosed to me. I never signed the mortgage commitment letter dated 9/*/15 indicating an interest rate of 5.25%. I was advised by Vanguard Funding that if I did not close on Friday with the 5.25% interest rate, Vanguard Funding could not promise to give me the same rate after Friday. I was basically forced to close given the contract I had with the seller. I was not going to be able to secure a new loan within 10 business days in order to close on the property. I was told that the interest rate can not be changed. Therefore, I am seeking legal guidance in order to commence a legal action if necessary. My request is that the rate on the loan is changed to 4.75%. I will also be filing a complaint with the State of NJ Dept of Banking and Insurance and Real State Commission. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Vanguard Funding LLC created an FHA Case Number on May **, 2013 for me as required to process my mortgage. On June *, 2013, my mortgage broker announced her move to Residential Home Funding Corp. (RHF). On June [redacted], RHF asked to request the transfer from Vanguard to RHF which I did on June ** and the e-mail was acknowledged by [redacted] of Vanguard. On July* an inquiry was made by [redacted] of RHF via e-mail to ascertain if the file had been transferred. [redacted] of Vanguard said it had not and she would get back with a response. Several telephone calls were made to [redacted] and messages left. On August **, RHF notified me that the file had yet to be transferred. I spoke via telephone to [redacted] who indicated that I would need to speak to her boss, [redacted], who had the file. I sent [redacted] an e-mail request. His response was the following: "We will process this request for you in a timely matter. The last 2 days of the month are most hectic with purchase business that must close. We will do our best to process this for you asap. Sorry for the delay. Thank you, [redacted]" -- This was a disturbing response given that the first request was sent and acknowledged in June. On Monday, Sept. **, RHF Underwriting informed me that the file had not been transferred and it is now holding up my file. Since we are now at the end of another month, I am seriously concerned that there will, again, be an untoward delay. I would greatly appreciate your looking into this matter and to request [redacted] to expedite this since there is no valid reason for this delay and it is greatly affecting me and my family as buyers (details can be provided if it becomes pertinent: suffice to say for now that we had to leave our home as a result of Hurricane Sandy) and the sellers of the house we are purchasing who are elderly and needed to leave for Florida on Labor Day weekend where their daughter would be taking care of them. (All referenced e-mail correspondence can be made available upon request.)Desired Settlement: I request the immediate transfer of my FHA Case Number from Vanguard Funding to RH Funding, lender I.D. [redacted].

Business

Response:

We are sorry for the internal miscommunication. It is our goal to executed the highest lever of servie to all that we deal with and never like to hear that it wasn't received.

The FHA Case number has been transferred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is lamentable that Vanguard Funding staff did not do their job until a complaint was lodged and the Revdex.com intervened. So much unnecessary stress, time lost and grief caused to seller and buyer, and yet another negative letter posted against this company.

Sincerely,

[redacted]. provided us with an extremely competitive refinance rate and was on top of every aspect of the process from application to closing. He is extremely professional and was able to refinance our mortgage in a timely basis. I would recommend [redacted] to anyone looking to refinance quickly, with a competitive rate and with someone who understands and can explain the entire refinancing process.

Joe L[redacted] was a huge help and I could ask for a better mortgage broker.

Hands down the best in the buisness!

I used Vanguard Funding to refinance my mortgage. [redacted] and [redacted] were very helpful. They explained everything in a clear way, always answered my calls and emails quickly and made me feel like a valued customer. I highly recommend them.

[redacted], [redacted] and [redacted] have been beyond amazing through this whole process. Despite some bumps in the road, they helped us tremendously; always answered our calls, emails and 1000 questions.

Very easy Refi. The people here made it easy. I was helped tremendously through the whole process. And they even came to my house to sign all the paperwork.

[redacted] was either incompetent or lying to me through most of the process