Vanguard Funding

Very thorough. Easy to reach. Communicates well. Responds back in timely manner. Effective , clear and consice . Excellent customer service. Friendly , neat and very welcoming Office.

Review: I was purchasing a house with another lender when my broker referred me to an agent from Vanguard since the process was taking too long. I was told that I could use the appraisal from the first lender. Then the agent that I need to do a second appraisal and was promised that the cost of the appraisal will be reimbursed. I never received the reimbursment. Agents refuse to take my calls, never returned numerous messages after the closing.Desired Settlement: I'd like to get a reimbursement I was promised.

Business

Response:

Good afternoon [redacted], We were sorry to hear that you were not fully satisfied with ourcompany. Customer service is one of our top priorities and we wantyou to walk away with a good feeling about us. With that, we are sending you arefund check as requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I worked with Vanguard Funding LLC. Specifically Danica M[redacted]. My experience working with her was a pleasure. She made the process very smooth which reduced my anxiety. Ms. M[redacted] was professional and patient. The service was excellent and I would recommend her to anyone seeking to become a homeowner.

Vanguard funding its the best it got us aproved for the closing in 2 weeks

Review: We applied for a mortgage with Vanguard Funding. Their [redacted], [redacted], agreed (in email) told us that they will reduce their origination fee to be no more than $1000.

However, at the closing, the origination fee was $1990.

When I contacted them after, I was told that because they extended my rate lock (due to seller's atty out of town) and gave me a copy of the appraisal of my current home (that they required), then they are retracting what they promised.

Actual email follows ==>

From: [redacted], [redacted]

Sent: Tuesday, October **, 2013 1:45 PM

To: '[redacted]'

Subject: RE: Closing Statement origination fee

The extension was due to seller's atty not being available and your underwriters wanted the appraisal of my current home, not me, so I shouldn't have to pay for either of those. By granting those to me, it should not be an reason to retract the promised reduction on the origination fee without notifying me beforehand.

From: [redacted] [mailto:[redacted]]

Sent: Tuesday, October **, 2013 1:14 PM

To: [redacted], [redacted]

Subject: [External] RE: Closing Statement origination fee

[redacted], as I explained to you the last time. I am not going to be able to get this for you. The reason being , I had them extend the rate for you with no charge, even though it was no fault of ours.

The company paid 700 dollars for an appraisal for the home you were living in & handed you a copy with no charge to you. That being said I am not able to give you this refund because of the extension and appraisal that you received and we paid for.

From: [redacted], [redacted] [mailto:[redacted]]

Sent: Tuesday, October **, 2013 11:48 AM

To: [redacted]

Subject: RE: Closing Statement origination fee

[redacted], any update on this?

From: [redacted], [redacted]

Sent: Thursday, September **, 2013 9:03 PM

To: [redacted] ([redacted])

Subject: Closing Statement origination fee

[redacted], the closing statement we got late today (and we are supposed to close tomorrow morning) shows a lender's origination fee of $1990. Remember the email below? Can you please do something?

From: [redacted] [mailto:[redacted]]

Sent: Tuesday, July **, 2013 6:37 PM

To: [redacted], [redacted]

Subject: [External] RE: other lender's origination fees

Look, let's do this. The Total origination charge WILL NOT exceed 1000 dollars.

I will have them adjust that number when we go to closing to not be more than 1K.

We will give you a lenders credit to reduce that amount.

I've been working with you for months now and I think we get along very well. So I'm not going to allow 995 dollars to come between us getting this home for you.

Vanguard Funding LLC

[redacted]Desired Settlement: refund of $900 promised reduction of origination fee

Business

Response:

Good afternoon,

I'm sorry that you are not satisfied with our service. We pride ourselves on exceptional customer service.

As stated in the emails provided in the complaint, the lender credit was discussed prior to other costs incurred. When the rate expred, no fault of Vanguard, and an appriasal was completed at Vanguard's cost, the credit amount was used up on those items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Vanguard has refused to honor it's promise of a lender's credit. Vanguard is using subsequent circumstances as excuses not to fulfill their promise. If it was made clear during the application process that there will be other costs later on, I would not have proceeded with the application. As it is, they used deceptive practices to bait customers to procure a loan through them when they had no intention of fulfilling their promises.

The fact that much later towards the end, they required an appraisal of my prior home (which is NOT the property to be purchased) at their own expense is NOT a savings for me since I had no need for an appraisal of my previous home and this is an expense that a borrower should not be charged for.

The fact that they refused to adjust the disclosure statement to reflect the promised reduced application fee proves that they had no intention of honoring that promise.

I've filed a complaint with the Consumer Financial Protection Bureau and they have not responded to them. They then forwarded my complaint to the Federal Trade Commission.

A mortgage license suspension order was also imposed on Vanguard by the State of New York Banking Department in May 2009.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] & [redacted]/ [redacted]

Business

Response:

Good afternoon,

We are sorry that you feel that we did not provide exceptional service. That is always our goal.

We have mailed the requested refund check to you at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] / [redacted]

This is my second time refinancing my mortgage with Vanguard Funding and with [redacted] as my broker. I've had a very positive experience with [redacted] both times that I refinanced. As with every other refinance I've done there are always problems and documentation issues and [redacted] did a great job of resolving these difficulties and was able to get me a very good deal. The first time I refinanced I rolled in all of my student loan debt and this time all of my credit card debt. I am grateful to [redacted] and Vanguard as my financial stress has gone down tremendously after I've gotten rid of all of the credit card debt. I'd be happy to speak further ###-###-####.

Vanguard helped my wife and me with the purchase of a co-op. They walked us through the process step-by-step so that we always submitted the right documentation. The co-op's management company was difficult to work with, but the Vanguard associates that aided us were persistent and professional throughout the process.

Our experience with Vanguard Funding was great. Joseph L[redacted] was especially wonderful and was extremely reliable. He was very quick to get everything done and did his best to ensure the closing process went smoothly. I would highly recommend using Vanguard Funding, and specifically recommend Joseph L[redacted] as he is wonderful was a pleasure to work with.

Our mortgage took forever and they kept asking for the same paperwork over and over .It seemed like nobody know what they were doing.

It is rare for me to write a letter of praise for a job well done. As a matter of fact, this is the first time I have felt compelled to do so. However, there are certain people who deserve to be recognized for their outstanding service. I have had the pleasure of working with the Vanguard Hauppauge branch, I appreciate the large fund of knowledge they possess. I have found them to be highly professional and so utterly enjoyable to communicate with. This team has made this entire process of securing a home loan which can sometimes be extremely stressful a true pleasure. I thought you should know They have done an exemplary job and I will definitely recommended them to family and friends.

Thank you to [redacted], [redacted] and their team for heping my family. They went above and beyond and because of their help, I am a very happy homeowner. THANK YOU!!!!!!

Review: I am an out of state buyer of my second home in **. Vanguard had my loan for 2 quarters and forgot to pay my taxes in a brokerage account twice!! (Yes, 2of2 times!!) Between this and sending a wrong letter of transfer of my loan with a wrong phone number with a company that tried to still take payment, I really wonder how anyone can do business by choice with Vanguad - I will never do that again and it has unfortunately stained the reputation of my home buying experience in the state of ** (since you know I am out of state).

How can any business not care about their customers and have no accountability?Desired Settlement: For Vanguard to call me and explain how this could happen and explain how no consumer will ever have to go through my nightmare again. I want my review displayed and NOT deleted.

Business

Response:

We sincerely apologize for the error and any inconveniences to you. As you are currently working with our Chief OperatingOfficer to resolve your issue, senior management is reviewing and amending ourpolicies and procedures as well as our software in order to prevent a reoccurrence.

I realty feel desapointed with vanguard , I won't recommend vanguard to anybody , I'm waiting and waiting and get no answers , l don't think they are serious it's just taking to long !!!!

Laura did a fantastic job with facilitating the process of refinancing my mortgage. It was a quick and easy and she kept on top of things. It went much smoother than I could've ever expected.

We were very satisfy with the outcome of the process and the excellent job Danica [redacted] did for us. Her dedication, knowledge, and never giving up on us make it possible to fulfill our dream of buying our first house. If you need an excellent loan officer she will be the perfect person for you. Without a doubt I recommend her and the company to all my family and friends.

[redacted] was a fantastic representative and I would definitely use him and recommend him in the future

Review: About four (4) months ago I applied for a loan with Vanguard Fund LLC to purchase a sponsor unit- coop apartment in [redacted], New York. After approximately four (4) weeks, a Commitment Letter was given to me and an appraisal was also performed. The appraisal took place sometime in September and the loan officer informed me that I a closing date was going to be scheduled during the month of September. After being informed about the possible date of the closing the communication between the loan processor, [redacted] and myself drastically changed. [redacted], the loan processor, was very evasive about the status of my loan not only to me but also to my lawyer. We were in “limbo” for about a month. No documents were requested, no communications were sent even when my lawyer and I were constantly trying to get information about the loan. After we did not get any response from [redacted], I sent letters to [redacted], the [redacted] of the company, and to Vanguard’s [redacted], [redacted] without any response. Finally, I was able to get in touch with [redacted] and he stated that I was not eligible for the loan and he sent me a letter stating so. For the moment of getting the Commitment Letter- to the moment in which I received the not approved letter I spent almost two (2) months without the possibility of either getting out of the deal or finding another bank.Desired Settlement: Right now, I am dealing with a different bank and schedule to close towards the end of November. I understand that I cannot recuperate the time I lost but I want to get the money spend in the appraisal ($450.00), and in the money I spent in the lawyer processing the documents for Vanguard as well ($150.00).

Business

Response:

Good morning,A letter with a check in the amount requested by the applicant is in the mail today. It is being sent to the PO Box listed.Thank you,[redacted]

We were very pleased with Vanguard Funding. They were thorough, knowledgeable, responsive, and extremely helpful. And Fast! They took care of our process quickly, and were always available to answer questions. They took the 'scary' out of getting a mortgage!

Vanguard was very helpful and knowaegable especially their guy [redacted]. I'm glad we had the opportunity to have someone like him on our side getting us the loan we needed to purchase our first home.

Words can not express Gratitude and Appreciation I felt when I met with Vanguard Funding Sales Person [redacted] and [redacted]. Six Months ago I was online searching various mortgage companies to assist me in what I was looking for. After months of speaking with different companies and looking at rates. I met with Vanguard Funding Sales Person [redacted] and [redacted]. [redacted] did such an extraordinary and exceptional job explained the steps and stages to me and my family, we decided Vanguard Funding was the place where we wanted to go with in obtaining a mortgage. [redacted] and [redacted] not only went the extra mile they went beyond to working with someone who new nothing about this process and where to even begin. [redacted] was in contact with everyday and when I told her I had no one to show me where to even look for home, [redacted] and [redacted] set me up with perfect relator and attorney. The Process was smooth and now I sit here in my new home writing this view for the remarkable team at Vanguard Funding.
I would recommend Vanguard Funding to all my friends, family, Co-Workers even strangers because the professionalism and dedication I was showed.