Vector Security, Inc

Steve H***
Sep (days ago)
tome
*** ***
I checked on this this complaint and the account has been terminated with no money owed to Vector or a collection company. You can disregard the message I left for you earlier this morning
Regards,
Steve
Steve H*** | Operations Manager, Dealer Division | Vector Security | ###-###-####

Every time a customer calls in to Vector, it is automatically date and time stampedOur records never show receiving a cancel letter from customer back in January, 2015, otherwise the account would have been cancelled

Customer is not correct with regards to contract and terms Customer signed a year agreement back on 12/18/thus the terms of the agreement do not end until 12/16/ Vector is holding the customer to those terms, regardless of her moving Vector spoke with customer on
12/16/at which time we advised her of the terms of the contract at which time she also declined on moving the system to her new home Vector never heard from customer again until 5/21/at which time we returned the call at 12:PM and left a message Contract is available to send to customer if desired, but Vector is holding the customer to terms of agreement and can either continue to make monthly payments until 12/18/or we can supply them with a final bill for payment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

No we have recieved no other answer of any sort from Vector Security

[To
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I do not owe this company any additional fundsI contacted them in February to advise of my sister's deathI asked them not to draft another payment but they drafted March paymentI sent them two copies of my sister's death certificate, one on March 16, 14, and the last one was sent via certified mail on April 9, I gave them timely notice to cancel the services and additional payments are not in orderThank you for your assistance
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After reviewing the forms that *** *** sent in, these forms are not Authorized Vector forms, they are *** formsHowever, due to *** using these forms I will honor *** *** request for a refund of $She should be receiving the refund check within weeks

Customer signed agreement on 2/14/2013, our contract shows that the agreement is for monitoring, service agreement, and AlarmNet (cell service) at $per monthNo where on the agreement is 2-way monitoring statedThe salesperson did note the contract that for the first months the customer
would only pay $I would be more than willing to review the customers copy but at this time Vector is holding the customer to the terms and conditions of the agreement we have on file

Account has been terminated and pull from collections. No final bill will be due

Our Wilkes-Barre PA office does not service South Carolina nor this account Any issues need to be directed to our Authorized Dealer Division.*** *** *** Fairfax, VA ***

Customers account was cancelled on 6/3/Customer signed original contract on 6/4/agreeing to contract terms of yearsRenewal terms are clearly stated on line of the contract
TERM: For services, the initial term of this agreement is for years commencing on the day services begin, and will automatically continue for successive one year terms unless cancelled by either of us in writing at least days before the end of the initial term or renewal term

Account will be terminated with no final bill due NO refund will be issued since service were provided

March 27, All of our contracts are reviewed by company attorneys making sure they meet State and Federal guidelinesI would be curious to find out where *** *** obtained his information about year
contracts are illegal in the State of Maryland*** *** signed a year agreement back on August 2, and has not met his legal requirementVector will be holding *** *** to the terms of the agreementAs for the signatures, one signature was the sales rep who was Andre H*** and the other signature was the technician, Wes P***Copies of all paperwork are enclosed with this response.Regards,Steve H

We are unable to assist this customer from our Wilkes-Barre, PA officeThis office has no accounts in the state in which this system is located
This account is handled at our Dealer Office at *** *** ***, Fairfax, VA for resolution

Sorry it took me so long to send some of these were difficult to scan

Customers account is being pulled from outside collections and customer does not owe Vector any money

This account is not handled from our Wilkes-Barre, Pennsylvania office We have no customers in South Carolina.It is handled by our Authorized Dealer office.*** *** *** Fairfax, VA ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When I called to cancel it was like pulling teeth with multiple calls to handle what was supposed to be a simple transactionThen after I followed your rules of cancellation with the horrible customer service and you billed me the next month anyways after I followed your rulesI got no apology for your bad services nor an apology for billing me again! Your company has multiple bad complaints throughout the internetI had an incident where your so called investment was ripped out of my wallGuess what no call from your company about itSo u all got no alert? Thanks for sending my bill after I had to contact the Revdex.comBecause you all ignore my official request for cancellationI owe u nothing!
Regards,
*** ***