Vector Security, Inc

This complaint should be filed against the Authorized Dealer, below is their contact information. Please send complaint to them and remove from Vector account. *** ***
*** *** ***Columbia, SC ***@***.comThanks

Contract is attached.(For Privacy concerns, Image not uploaded for publishing)

This is why we have contracts, to protect both the customers and the companiesIt was clearly stated in the contract that was signed by the customer, we are holding customer to the terms
This is a standard clause in all security company agreements

Spoke with customer this morning and is scheduled for service tomorrow, Tuesday, 2/23/We let the customer know that we did try calling to schedule service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: We had to pay the collection agency because they were going to report to the credit bureauWe would like the money refunded
Regards,
*** ***

"width: 604px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
[redacted]
6:PM (hours ago)
tome,[redacted]
[redacted],
With regards to the [redacted] complaint, Customer signed a year agreement on 4/21/12, account was sold and installed by [redacted], an Authorized Vector Dealer, at that time [redacted] conducted recorded QA calls, one with **[redacted] and the other with **[redacted]. On both calls they both agreed to the terms of the agreement with no mention of cancelling if illness or death occurs. Customer is also not selling the home where system is installed, **[redacted] continues to live in the house. We spoke with the son-in-law today on 7/2/and offered a 50% reduction in the final buyout of $1,with a final payment of $953.82. Vector also offered a payment plan of payments of $282.60. Customer stated they would consider offer. With reviewing all information Vector is holding the customer to the terms of the agreement
Regards,
[redacted]
[redacted] |Operations Manager, Dealer Division | VECTOR SECURITY | ###-###-#### X [redacted]

Complaint: [redacted]I am rejecting this response because:
Your side of the contract is the problem. I have attached the certificate of installation as well as my copy of the contract, As you can see, Where the boxes are checked in the upper right on YOUR copy it was left blank on MINE, The person who did the contract checked those boxes AFTER he left my house. I am assuming because he didn't remember what I ordered he just checked whatever equaled the amount written. As you can see on all the other paper work that I have it says clearly 2-way monitoring was installed. This has been the problem and your office REFUSES to bend from what you have on your side of the contract, even though that information was marked INCORRECTLY. Since the contract was altered after I signed it, I could ask for a full refund, however, I agree to the fact I wanted 2-way voice monitoring system, since I did not receive that due to ERROR on YOUR part, I would like to be refunded the $10/month that I paid extra in anticipation for that service that I never received. 10x36mo=360 dollars credited to my account in which I will pay the remaining balance. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I didn't know I have to cancel after 3 year or I have to go one more year with the company. I really feel this not fear for the customer. Customer should cancel when they have to cancel, after 3 years with out any scam.I'm asking now can you please let me go out the day when I cancel my service.Also they put late fees etc.I hope Vector can do deal with me.
Regards,
[redacted]

It is clearly stated on line 4 of the contract about the term of the agreement and the cancellation policy and procedures.  These policies are standard within the alarm business.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of Voiding Contract and deleting account and 0 balance is satisfactory to me. 
Regards,
[redacted]Newton, AL [redacted]Account # [redacted]

See attachment or check attachment tab.

Customer was under agreement 6/27/2016 and responsible for payments until then.  On 5/31/16 customer stated they wanted account cancelled immediately but is still responsible for last monthly payment of $48.00.

Customers account will be terminated with no final bill.  We appreciate their business over the past 5 years.

Account has been terminated by Vector and no money is owed to Vector and no refund will be issued.

Customer signed 3 year agreement back on 4/1/2011.  That contract does state the renewal terms.  As a business courtesy and customer did exceed length of contract, Vector is releasing customer from any money owed.  Account has also been pulled from collection agency.

From: Steve H[redacted]<[redacted]@vectorsecurity.com>Date: Thu, Sep 21, 2017 at 1:04 PMSubject:  [redacted]ID# [redacted] We received the fire alarm (zone 6, hallway smoke) on 2/21/17 at 19:48:38.  We called the premise at 19:49:29 and received the answering machine.  Vector...

then called and notified the Union County Fire Department (Dispatcher ID [redacted]).At 19:52:21 the fire department advised that the resident called and vacated the premise, fire department was still in route.  Vector responded to the alarm under standard operating procedures.  We are holding the customer to the terms of their agreement.  Thanks, Steve H[redacted]Operations Manager

Customer signed a 3 year agreement on 6/29/2016.  Our Military Policy is...

posted on our website were it clearly states that for a customer to released from their agreement that the need to provide PCS orders and proof of selling their home.  In this case the customer is not selling the home so the policy does not apply.  Our contract is also not bound by the SRA.  Customer is being held to the terms of the agreement.

Customers account has been terminated and no money is owed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Your side of the contract is the problem. I have attached the certificate of installation as well as my copy of the contract, As you can see, Where the boxes are checked in the upper right on YOUR copy it was left blank on MINE, The person who did the contract checked those boxes AFTER he left my house. I am assuming because he didn't remember what I ordered he just checked whatever equaled the amount written. As you can see on all the other paper work that I have it says clearly 2-way monitoring was installed. This has been the problem and your office REFUSES to bend from what you have on your side of the contract, even though that information was marked INCORRECTLY. Since the contract was altered after I signed it, I could ask for a full refund, however, I agree to the fact I wanted 2-way voice monitoring system, since I did not receive that due to ERROR on YOUR part, I would like to be refunded the $10/month that I paid extra in anticipation for that service that I never received. 10x36mo=360 dollars credited to my account in which I will pay the remaining balance. 
Regards,
[redacted]