Verde Energy USA Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We sent the following email today***,We received a copy of your Revdex.com inquiry and also noted a call you placed on Tuesday to our customer service group.You
enrolled in a month fixed rate of $0.0869/KWH and started service
with Verde on 4/24/14. We actually held that fixed rate for
months
and sent you a notice in November that your fixed rate would be ending.
If you would like, we can enroll you in our new 4-month fixed rate of
$0.1149/KWH and can also adjust your December and upcoming January bill
to this rate by sending you a billing adjustment check. You can also
cancel and return to *** whose rate is currently $0.1263/KWH.Please let us know what you would like to do.Verde Energy Customer Support

Emailed customer directly:
Dear *** ***,
"margin: 0px; padding: 0px; border: 0px; outline: 0px vertical-align: baseline; line-height: 1.3; word-break: normal; word-wrap: break-word">This e-mail is in reply to the complaint you filed with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuatedI have attached a copy of the welcome kit you received at the time of your enrollment (5/3/2011)Verde Energy does not promise to ever match or be less than PSEG ratesWe have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric service. Your service will be returned to your utility on 9/21/We have lowered your rate to our fixed offer of $0.1349/kwh for any remaining billing cycles with us
We are processing a $87.73 refund for the difference in rate from your three highest billsVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive that check in the mail within 10-business daysKaren M***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10518466, and find that this resolution is satisfactory to me
Sincerely,
Michael ***I received this email 3/9/and the ESS company has agreed to pay me $to be mailed by checkTherefore the complaint will be resolved when my check arrives so my case must remain open with Revdex.com
Renee Clifford
Mar at 1:PM
To
me
CC
Tony Menchaca
Dear Mr***,
We
have received your complaint via Revdex.com regarding the $rebate our
service offers. Apologies for any confusion regarding our service, our
sales team does not offer $for enrolling, you have to be an active
customer for at least one month and send in the rebate coupon with a
copy of your utility bill. The rebate form is included in your welcome
kit, I show your welcome kit was sent on Oct21st to
Moreno Ave place 140, La Verne, CA 91750, we also have this rebate
form on our website as well. Our service offers four $rebates for
every quarter that you’re an active customer. Because you were an
active customer (1month) we will send you a check for $as a courtesy,
we show that you have since cancelled our service on November 21st, so you will no longer be eligible for additional rebates.
Kind Regards,
*** ***
*** ** *** *** * *** *** ***
*** *** * * *** *** * *** ** ***

Responded directly to customer via email 10/6/15:Dear *** ***, This email is in response to the complaint you filed with the Revdex.com, and to follow up with the call we had this morning. I have looked up your account and see that in October of you switched to a 4-month fixed
rate of .1399, which you agree you received from 10/17/2014-2/18/After that time, your account was switched back to the variable rate. If you take a look at the Terms of Service that was mailed to you in October, 2014, you can see that the fixed rate was for months and that after months, your rate would automatically switch over to the variable rateAll customers are welcome to call our toll-free number when their fixed rate is about to expire, and they can sign up for another fixed rate, or go to a different supplierThere is no cancellation fee and no contract (minimum stay) with Verde Energy.We have done the following:$refund check (which you have received) for the following two billing cycles: 1,378.00KH @ $(8/19/2015-9/17/2015) refund to .1649/kwh rate09/18/201508/19/201509/17/2015$234.122,161.00KH @ $(7/21/2015-8/18/2015) refund to .1349/kwh rate08/19/201507/21/201508/18/2015$367.15After speaking with one of the owners of the company about your complaint (as promised) I have been authorized to issue you an additional $101.64 refund check for the following two billing cycles:1,205.00KH @ $(5/20/2015-6/18/2015) refund to .1349/kwh rate06/19/201505/20/201506/18/2015$204.731,699.00KH @ $(6/19/2015-7/20/2015) refund to .1349/kwh rate07/21/201506/19/201507/20/2015$288.66 Refunds are calculated using Verde Energy fixed rate at the time of billing. I'm sorry your stay with Verde Energy was not to your satisfaction and see that your account has been put in for cancellation*** has given us the service end date of 11/16/You will see us on one more bill, at our current fixed rate of $0.1649/kwh.Karen M***Customer Support |Verde Energy USA*** *** * * *** *** * *** ** ***

The customer affirmatively stated that he was authorized to select an electric supplier and this was recorded at the time of enrollment and provided to the customer. He is now merely trying to avoid paying the amounts due on the utility bill

emailed customer on 3/9/15:
sans-serif; OUTLINE-STYLE: none; PADDING-LEFT: 0px; MARGIN: 0px; LETTER-SPACING: normal; OUTLINE- PADDING-RIGHT: 0px; BACKGROUND- TEXT-INDENT: 0px; border-image: none; -webkit-text-stroke-width: 0px' rel="tempredactor">Dear *** *** *** ,
This email is in response to the complaint you filed with the Revdex.comI have issued you a refund check for the difference in rate from our rate to your rateYou should recieve that $139.20 check in the mail within business daysI have put in a cancel request to *** *** to drop Verde as your supplierI am waiting to hear back from them with the final date you will be with VerdeIf we are on your bill again, we will issue an additional refundI apologize for any inconvenience*** ***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***%

responded directly to customer 8/17/16: Dear ** ** ***This email is in response to the complaint you filed with the Revdex.comI have tried to look up the call that was made to you, but your complaint did not specify on what date the call was madeI did an overall search using the phone number
provided by Revdex.com (***) is that the number that they called? The reason for my search is that I want to be sure the call was ended and "coded" properly, showing you were not interested Please reply to this email letting me know the phone number the telemarketer used to reach you (your phone number) and what date (approx.) they called youIn the meantime, I do apologize that the telemarketer was not completely open about our programWe do have set scripts in place for the telemarketers to use, but there is always some leeway in the way an individual reads themI have added the phone number *** to our Do Not Call list, and once again apologize for the negative experienceThank you for taking the time to give us your feedback and we hope to hear back from you with confirmation on the phone number. Karen M***Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT

Complaint: ***
I am rejecting this response because: Who is going to pay the remaining 78.61? What I expected is for all the bills to be cancelled because I was given a wrong impression of the kind of service I was getting from your company. Like I said befeor, there is no way I would have signed up with your company to pay higher for the same service I had been receiving!
Sincerely,
*** ***

We sent the following email to the customer today
MrMcelaney,
I reviewed your
inquiry and your calls with our customer support staff. Verde lowered
your rate when your account was assigned to
Verde by *** *n April
(our support staff recently sent you
another copy of the notification mailing originally sent in 2013)You
were enrolled in a variable rate
offer which can change
with market conditions. The rate held steady for a period but increased
in recent months because of significant
increases in energy supply costs, not all of which were passed on to
customers by Verde
Your account has been dropped and will go back to service with
*** at the end of the current billing cycle on 5/23/14. As
communicated by one of our customer support staff the other week, we
sent you a billing adjustment check
on 5/14/of $which lowers the effective rate on your April bill
to
$0.0999/KWH and will use this lower rate on your final bill in May.
This is our standard adjustment policy in cases like this, but given
your level of dissatisfaction I am willing to adjust your March bill by
$if this settles your inquiry. If this is acceptable I will have
another check issued after your reply. I am one of the owners of the
company and this is the best I am able to do.
Regards,
Tony Menchaca
Verde Energy USA

Complaint: ***
I am rejecting this response because:I never signed up with them and the first bill came in June and they told me it was high because *** gave them that readingThey only billed me for electricity and I told them that bill was estimatedI also told them I never switch companies and they said first they couldn't find my information and they would have a manager call me back and this was in JuneI never got a call back the recently I called again and they told me the same thing and I have no messages from them nor do I have any phone numbersThe last time I called they said they didn't have any numbers to give me so that's a lieI just want them to credit my account and stop billing me
Sincerely,
*** ***

I have copied a portion of our initial response. Given the notice sent to the customer and the refunds we have provided to date we think our final offer of an additional $is very fair. We are still willing to send that additional check for $to resolve this.The notice sent to you in did not require your consent and the $
rebate that was offered was a courtesy. In reviewing your account I see
that we switched you to our then current 4-month fixed rate for new
customers of $0.1149/KWH and that you remain on that rate. The $
of refund checks that we provided represents essentially two months of
free supply from Verde. Even though I think we made an equitable offer
to you I am willing to issue you another $refund check. If you do
not find this acceptable we can drop your account. Please let me know
what you want to do

I have only one thing to say I want everything with my name on it CANCELLED Biggest scam for getting quick money I am on Social Security and so much has been taken out of my bank account I don't have money to buy grocery I tried to tell your "representative" on the phone but he was talking so fast...kept telling me to just say yes Tried to be nice but he doesn't give you time to be nice or ugly NOW WHATEVER HE SIGNED ME UP FOR I WANT CANCELLED IMMEDIATELY

replied via email directly to customer on 4/22/15:
Dear *** ***,
Thank you for your patience in waiting for my reply to your rejection response through the Revdex.comThe $is the balance of your budget ($192.81, see budget breakdown below) plus the monthly budget of $for your 11/15-12/usage:
1,346.68KH @ $(11/15/2014-12/15/2014)
12/16/11/15/12/15/$I also see that we had a final budget billing adjustment because your final month with us your usage was lower than what we budgeted forBudget Billing Adjustment (-871KH @ $0.1099)
01/16/12/17/01/14/($95.69)
GEnergy Charge
Energy Charge1,346.68KH @ $(12/17/2014-1/14/2015)
01/15/12/17/01/14/$so on your final bill your Verde charge was only $*** ***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***
BUDGET BREAKDOWN:
Description
Service Start
Service End
Amount
Budget Billing Adjustment (448KH @ $0.1065)
10/22/11/21/$Budget Billing Adjustment (-544KH @ $0.1065)
11/23/12/20/($57.99)
Budget Billing Adjustment (-531KH @ $0.1065)
12/22/1/22/($56.60)
Budget Billing Adjustment (462KH @ $0.1065)
1/24/2/20/$Budget Billing Adjustment (-95KH @ $0.1065)
2/22/3/22/($10.17)
Budget Billing Adjustment (-132KH @ $0.0990)
3/24/4/22/($13.05)
Budget Billing Adjustment (-131KH @ $0.0990)
4/24/5/23/($12.96)
Budget Billing Adjustment (132KH @ $0.0990)
5/25/6/25/$Budget Billing Adjustment (175KH @ $0.0990)
6/27/7/23/$Budget Billing Adjustment (476KH @ $0.0990)
7/25/8/26/$Budget Billing Adjustment (80KH @ $0.0990)
8/28/9/24/$Budget Billing Adjustment (284KH @ $0.0990)
9/26/11/14/$Budget Billing Adjustment (43KH @ $0.0990)
11/16/12/16/$Budget Billing Adjustment (24KH @ $0.0990)
12/18/1/16/$Budget Billing Adjustment (53KH @ $0.0990)
1/18/2/17/$Budget Billing Adjustment (-179KH @ $0.0990)
2/19/3/18/($17.71)
Budget Billing Adjustment (-12KH @ $0.0990)
3/20/4/16/($1.17)
Budget Billing Adjustment (-60KH @ $0.0990)
4/18/5/16/($5.93)
Budget Billing Adjustment (162KH @ $0.0990)
5/18/6/17/$Budget Billing Adjustment (70KH @ $0.0990)
6/19/7/17/$Budget Billing Adjustment (423KH @ $0.1049)
7/19/8/18/$Budget Billing Adjustment (158KH @ $0.1049)
8/20/9/16/$Budget Billing Adjustment (13KH @ $0.1102)
9/18/10/16/$Budget Billing Adjustment (67KH @ $0.1209)
10/18/11/17/$Budget Billing Adjustment (48KH @ $0.1209)
11/19/12/17/$Budget Billing Adjustment (302KH @ $0.1289)
12/19/1/16/$Budget Billing Adjustment (304KH @ $0.1878)
1/18/2/16/$Budget Billing Adjustment (102KH @ $0.1878)
2/18/3/17/$Budget Billing Adjustment (69KH @ $0.1878)
3/19/4/14/$Budget Billing Adjustment (223KH @ $0.1853)
4/16/5/15/$Budget Billing Adjustment (147KH @ $0.1853)
5/17/6/16/$Budget Billing Adjustment (74KH @ $0.1099)
6/18/7/16/$Budget Billing Adjustment (151KH @ $0.1099)
7/18/8/17/$Budget Billing Adjustment (187KH @ $0.1099)
8/19/9/16/$Budget Billing Adjustment (-291KH @ $0.1099)
9/18/10/14/($32.01)
Budget Billing Adjustment (-851KH @ $0.1099)
10/16/11/13/($93.49)
Budget Billing Adjustment (-632KH @ $0.1099)
11/15/12/15/($69.42)
$

replied to custdirectly:
51);">Dear *** * ***
This email is in response to the complaint you filed with the Revdex.comI have stopped the enrollment of your account and put your phone number on our DNC list.
Please take a moment to go online to our website, where you can look at our offerings at your own paceYou may find that Verde is a good idea for youEnroll with us online, or you can call our ###-###-#### customer service center and enroll with themOur 100% renewable energy price is fixed for months at .0799/kwh (cents/kwh)If you have any additional questions/concerns, please don't hesitate to reply to this email
Karen M***
Customer Support |Verde Energy USA
Merritt | Second Floor | Norwalk, CT

We sent the customer the following email today***,I received a copy of your inquiry and
redeemed your $cash back bonus rebate. You should receive the check
in the mail next week.Regards,*** ***

We sent the following email to the customer
Hi *** ***
I reviewed your Revdex.com
inquiry and your call into our customer support group. Your account
was assigned to Verde Energy by *** Energy in Q
2013. Attached is a
copy of the notification mailing that was sent to all *** customers
via first class mail at that time. You were enrolled in a variable rate
plan and your rates increased recently due to significant increases in
energy supply costs not all of which were passed on to Verde customers
Your account has been dropped per your request and your rate
has been lowered to $0.1179/KWH for your last billing cycle. In
addition we will issue you a billing adjustment check for $to
lower the effective rate on your 4/24/bill. You should receive this
check in approximately weeks
Regards,
*** ***
Verde Energy USA

Dear Folasade Luke,This email is in response to the complaint you filed with the Revdex.comWe have dealt with your complaint in the past and I am going to try to explain again what has transpired with your Verde accounts.ELECTRIC:*** drop:
3/16/16Total billing cycles:321.00KH @ $(12/16/2015-1/15/2016) $52.93379.00KH @ $(1/16/2016-2/16/2016) $62.50360.00KH @ $(2/17/2016-3/16/2016) $53.96Total of $in Verde charges. *** price to compare: .1213/kwh Total charges would have been $if you were with just ***Difference of $40.81Sent $rebateSent $refundGAS:*** drop: 4/15/16Total billing cycles:138.01TD @ $(1/16/2016-2/16/2016) $94.4083.23TD @ $(2/17/2016-3/16/2016) $41.5367.36TD @ $(3/17/2016-4/15/2016) $33.61Total of $in Verde charges.*** price to compare: .151/therm & .401/therm Total charges would have been $if you were with just ***Difference of $88.31Sent $rebateSent $refundFinal tally:Total Gas & Electric charges from Verde: $338.93Total Gas & Electric charges if only using ***: $209.81Difference between what Verde charged and what the charges would have been if you were just with ***: $129.12Total Rebates/Refunds: $131.22Please cash the four checks that Verde Energy has mailed to youThey are still good and the bank will cash themThey do expire, but not until June.Thank you, Karen M*** Customer Support |Verde Energy USA*** *** * * *** *** * *** ** ***

We sent the customer the following email today
*** ***,
I reviewed your recent inquiry. We
issued you over $in billing adjustment checks which you cashed in
early June and we lowered your rate to $0.1049/KWH for your April, May
and
final bill in June. We believe this is very fair since you also
saved money on your bills for many months prior to your rates increasing
because of significant increases in energy supply costs
We will not be able to make any further adjustments
Regards,
*** ***

We sent the customer the following email today:
*** ***
I reviewed
your recent inquiry. *** did not post your July supply charges
which is why you had two months of usage on your August bill. We will
issue you a billing refund of $to lower your
effective rate to
$0.1199/KWH for both months. You should receive a check within
weeks. I say your account will leave service with Verde at the end of
the current billing cycle on 9/19/
We apologize for the billing issue
Regards,
*** ***
Verde Energy USA