Verde Energy USA Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10518466, and find that this resolution is satisfactory to me
Sincerely,
Michael ***I received this email 3/9/and the ESS company has agreed to pay me $to be mailed by checkTherefore the complaint will be resolved when my check arrives so my case must remain open with Revdex.comRenee Clifford Mar at 1:PM To me CC Tony Menchaca Dear Mr***, We
have received your complaint via Revdex.com regarding the $rebate our
service offers. Apologies for any confusion regarding our service, our
sales team does not offer $for enrolling, you have to be an active
customer for at least one month and send in the rebate coupon with a
copy of your utility bill. The rebate form is included in your welcome
kit, I show your welcome kit was sent on Oct21st to
Moreno Ave place 140, La Verne, CA 91750, we also have this rebate
form on our website as well. Our service offers four $rebates for
every quarter that you’re an active customer. Because you were an
active customer (1month) we will send you a check for $as a courtesy,
we show that you have since cancelled our service on November 21st, so you will no longer be eligible for additional rebates. Kind Regards, *** *** ** *** *** * *** *** *** *** * * *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely,
*** ***While he did not address the fact that we were not notified after months of the new rate, the resolution is fine

I pay fairly close attention to my distribution rates, and I like this company a lotThey source 100% green energy (good for the environment), their customer service is always helpful (good for me), and they are competitively pricedWe've been with them now for about four yearsThe one or two times that I've raised issues with them, they've constructively worked with me to resolve them

We sent the customer the following email today
MsStiteler,
I reviewed your Revdex.com inquiry and your inquiry with our customer service group
As
indicated in an email we sent you earlier this week, Verde
processed
your cancellation in early February but we then received a reinstatement
transaction which re-activated your account. We cannot generate these
on our own, it must come from ACE. We do not know why they issued this
We lowered your rate for your final bill (your account is
dropping as of the end of the current billing cycle on 6/2/14) and
mailed your $billing adjustment check on 5/14/14. As a further
good will gesture we will send you another adjustment check for $
which lowers the rate on your May bill. So in total you will have a
lower rate on your last bills with Verde. You should receive the
second check in approximately weeks
Regards,
Tony Menchaca

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Replied directly to customer via email supplied by them
Dear *** ***
This email is in response to the complaint you filed with the Revdex.comI have looked up your phone number in our database and have personally contacted the Telemarketing group that was calling your phone numberThey have assured me that they have added your phone number to their Do Not Call list today and will no longer be dialing your phone numberI apologize for any inconvenienceIf you have any questions, please don't hesitate to reply to this email
Karen M***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***

We sent the customer the following email todayDear Ms.***,
Upon
receiving your recent complaint, we have successfully cancelled &
refunded your account, please allow 3-business days to see this refund
reflected on your bank statement. If you have any further questions,
please contact me directly

Complaint: ***
I am rejecting this response because: they are liars and just trying to get out of trouble nowThey told me that *** ** rejected me as them as being my supplier and they didn't know why and I would have to call *** **Also they have nothing to do with whether I get *** or not but they still chose to ask me and told me they don't deal with people that get any assistance like thatFurthermore I did not receive any paper bills since around January just before I agreed to sign up with then as my supplier because they changed my bills to email bills instead of paper bills which is why I was calling them looking for a bill and they lied and said I had to wait because it went with my regular billing cycle and I should get one at the end of March but still didn'tWhen I finally called *** ** they told me I was getting email bills and I wasn't rejected to have Verde as my supplier but they knew I didn't ask for my bills to be email bills instead of paper so they told me that Verde must have done it and they felt that was fraud when they changed anything without my consentOnce again their incentive was to give us a $Gift card for signing up with them so when we got our 1st bill we were supposed to make a copy and send it in with Verde's name on it and they would send the cardWell if I never got a paper bill then they wouldn't have to send the card nor would I know if they were my supplier or notSince I didn't get a paper bill I missed out on receiving help from *** because they already ran out of fundsSo now I think Verde should be responsible for my entire Electric bill from February through May and I should still get the $Gift cardThey are lying and you have my permission to verify all of this with *** **Thank you!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Robert Oboyle

Mr Jones has spoken with one of our customer support staff and we issued another billing refund, $256.89, for his second account. He was fine with this resolution

We thought we previously responded to this inquiry
The customer's enrollment was dropped on the day they called, 2/25/and the account is leaving service with Verde as of the end of this billing cycle on 3/18/14. As a goodwill gesture we are sending the customer a $rebate
check even though they have cancelled service

***,
I'm not sure if this is a current complaint/rejectionWe HAVE dealt with this customer and the last time I responded with what our billing rep told me:
*** and I are working together and she will be paying all the past dueAll is resolvedKaren M***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company made good so I am satisfied
Sincerely,
*** ***

I can second all the bad reviews They jacked up the price to twice the rate after couple months They kept increasing the price every month too This is a big scam

First, I want to say thank you to MsJennifer M*** for being so prompt in regards to dealing with my rebate check in such a timely mannerSecondly, I am very happy being a Verde customer, because so far the rates have been great, but if they happen to go up a little bit higher than other companies, I still plan on remaining a Verde customer no matter what, mainly because of the fact that they use renewable energyI think it is worth a few extra cents a month to try and save our natural resourcesSincerely, *** ***

Called customer and left detailed vmCustomer enrolled through WPP referral program where Verde offers lower fixed rate guaranteed lower than utility. Her rate is year fixed rate - A - 100% Green - WPP - $0.055570/kwhPrice To Compare for WPP is $0.05975/kwh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
According to the response received Verde states that my service had been canceled as of February 14th, however, I have called Verde multiple times and have been told that my service with them will end on my NEXT meter reading which will be on March 4th.
On my first phone call with Verde, 2/25/2014, they stated that my service would be canceled on March 4th, and would have the billing department contact meOn my second phone call, 2/26/14, Verde stated that my account as canceled but had been re-enrolledI asked them to cancel again, and was told that the billing department would contact meI have not received any phone calls from Verde Energy's billing department.
I am happy they have offered me a refund, but would like things
The refund they stated they would give me(February, current bill)
A refund for any future Verde supplied electric bills until cancelation is complete and Atlantic City Electric is my supplier(March's Bill)
Sincerely,
William Jones

replied via email 3/18/15:Dear *** ***,This email is in reply to your call to our customer service center and the complaint you filed with the Revdex.comThe letter that was sent on December 30th, had an error printed as the second bullet point stating that your generation rate will be
$0.0779/kwhEven though that was an error, I am happy to issue you a refund for the generation usage on your 1/20/2015-2/18/2015 billingI am issuing you a check for the difference in the rate you paid and the $0.0779/kwh rate we printed on your letterYou should receive that $check in the mail within business days.Your Verde Energy Account was cancelled and the last day you were with Verde was 2/19/15.*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***