Verde Energy USA Inc.

They will hike your rate after the "low" rate period is over You will lose all the savings you might have gained by switching What a rip off If you don't pay attention to your electric bill and the rates, companies like this will take advantage of you I'm sticking with my electric company and will take my chances there with the variable rates

Complaint: ***
I am rejecting this response because: Again I never recieved a welcome packet in the mailAnd no phone call after the fact that I was going to go on a variable rate or that I needed to call to stay on the fixed rateWhich is not even lower than *** *** Again YOUR WEBSITE claims to have the lower rateThat's a LIE! *** *** rate is KWH and Verdes is KWHThis is ADVERTISMENT! So even if I was to stay on the fixed rate that your comapny offers it's still not lower than *** *** I think that you should inform your consumers of this instead of misleading therm on your websiteIt's called Bait and Switch!
Sincerely,
*** ***

We sent the customer the following email today***,We received a copy of your
inquiry. Your account is enrolled in a 3-month fixed rate off of
$0.0779/KWH. As per the notice in February this will move to a fixed
rate of $0.1259/KWH thru November 2015. For reference the
*** rate
is now $0.1263/KWH.You can cancel this offer at any time with no penalty by calling ###-###-####.Verde Energy Customer Support

We sent the customer the following email today
MrPurner,
I reviewed your recent Revdex.com inquiry and offer the following:
Your
account began service with Verde on 8/14/on a variable rate
offer
which can change with market conditions. Your initial supply rate of
$0.0750/KWH stayed at this low rate until July when it began
to increase due to increases in Verde's supply costs.
As a goodwill gesture, as you asked, we will send you a
billing refund check of $for your February bill. We dropped
your account per your request on 2/20/and your account left Verde
service on at the end of that billing period on 3/14/14. You will
receive your check within weeks.
Regards,
Tony Menchaca

This account was enrolled in December under a monthly variable rate offer which can change with market conditions. The account entered service on 2/16/at a rate of $0.0810/KWH and this rate held steady thru June of when it began to increase because of increases in Verde's energy supply costs. Thre account was dropped per the customer's request on 2/15/and will leave service at the end of the current billing period on 3/19/
As a good will gesture we have redeemed the customer's $cash bonus and are also proving a $billing refund for the February bill which takes the rate down to $0.0929/KWH. The customer will receive both checks within weeks

Responded via email on 2/24/15:
letter-spacing: normal; word-spacing: 0px; vertical-align: baseline; white-space: normal; background- -webkit-text-stroke-width: 0px;" rel="tempredactor">Dear *** ** ***,
This email is in reply to your complaint filed with the Revdex.comOn 10/1/2014, your 6-month fixed rate of $0.0869/kwh expiredOur fixed rate programs are fixed for a certain period of time as explained on your Terms of ServiceWe mailed you a reminder letter on 7/10/14, letting you know that your fixed rate was about to expire and that you should call us to set up a new fixed rate period.
I already issued you a refund for the difference in rate from the variable you paid from your 12/4/2014- 1/06/billing cycle, to our fixed rateYou received and cashed this $69.82 check on 2/18/I have calculated an additional refund of $146.37, for the difference in rate from your 1/6/2015-2/4/billing cycle, to our current fixed rateYour account with Verde is closed and you will no longer see Verde on any of your bills*** ***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***

replied to customer directly 4/4/16:Dear *** ***
This email is in response to the complaint you filed with the Revdex.comI see that you have been in contact with our customer service representative, JenniferAs she explained to you, we are happy to issue you the $refund, and will have a check
prepared and mailed to you for that amount. You should receive the check in the mail within 10-business days.I have looked up your account and see that it is currently still active with Verde Energy, so I have adjusted your account to the current fixed rate of .0999/kwhThat rate is fixed for months and will once again switch to a variable rate at the end of that period, so it would be a good idea to mark your calendar to call Verde next March.It sometimes takes the utility two billing cycles to adjust your rate, so please contact us again if your rate is incorrect on your next bill. You can reply to this email to do that, and I will take care of it personally. If you have any questions, please don't hesitate to reply to this email.Karen M*** *** *** *** *** *** * * *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We sent the customer the following email today
Ms***,
We received your recent inquiry.
Your account was cancelled per your request sand left service with Verde
at the end of the meter cycle on 12/15/14. Your rebate check was
mailed on 11/5/
and since it still does not show as being cashed we
will cancel it and send you another check. The account is under the
name "*** ***" should we change it to your first name?
Let us know and will will issue another check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am very pleased that they are adjusting my February bill and refunding me the
difference based on the effective fixed rate that I recently locked in as well
as the $retention rebate that was discussed
Like I said in my original email, I am happy with their service and want to keep
going with it, so its great to see they stepped forward to do something for me
and keep the business relationship goingI appreciate thatI will look for the adjusted difference/rebate check in the mail in the next couple weeks and let them
know when I receive it.
Thanks again for taking care of this matterLooking forward to
continued service with Verde Energy USA
Sincerely,
Eric Nettleton

Complaint: ***
I am rejecting this response because:I am not authorized to change the electric bill in any way Even though I'm the one who apparently called in I am not authorized to change anything so this should have never been allowed
Sincerely,
*** ***

replied via email 2/19/15:
0px; letter-spacing: normal; word-spacing: 0px; vertical-align: baseline; white-space: normal; -ms-word-break: normal; -ms-word-wrap: break-word; background- -webkit-text-stroke-width: 0px;">Dear *** ***,
This email is in response to your call to our customer service center and your complaint filed with the Revdex.comI have looked up the history of your account and have found the following: When you enrolled with Verde Energy USA, you enrolled in at a VARIABLE rateYou called to switch to a 6-MONTH FIXED rate on March 22, At that time, you were switched to a 6-month fixed rate, as explained to you in your Terms of Service, that rate would be fixed for months, and then switch back to variable if we didn't hear from youAt that time, we issued you a $64.34 refund and an additional $rebateWe are processing a $refund for the difference in rate from your most recent billing cycleVerde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesyYou should receive that check in the mail within 10-business daysI have also put in a Verde cancellation request to your utilityWe have lowered your rate to our current fixed offer of $for any remaining billing cycles with usIf you have any questions/concerns please don’t hesitate to reply to this e-mail*** ***
Customer Support | Verde Energy USA
*** *** * * *** *** * *** ** ***

We sent the customer the following email
MsJohnson,
I have reviewed your inquiry.
Your account will leave service with Verde at the end of the current
billing cycle in May. As a goodwill gesture we will issue you a
$
billing adjustment check for you April bill to lower the rate to
$0.0929/KWH and will also use this lower rate for your May bill. You
should receive your check in approximately weeks
Regards,
Tony Menchaca

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10518466, and find that this resolution is satisfactory to me
Sincerely,
Michael ***I received this email 3/9/and the ESS company has agreed to pay me $to be mailed by checkTherefore the complaint will be resolved when my check arrives so my case must remain open with Revdex.comRenee Clifford Mar at 1:PM To me CC Tony Menchaca Dear Mr***, We
have received your complaint via Revdex.com regarding the $rebate our
service offers. Apologies for any confusion regarding our service, our
sales team does not offer $for enrolling, you have to be an active
customer for at least one month and send in the rebate coupon with a
copy of your utility bill. The rebate form is included in your welcome
kit, I show your welcome kit was sent on Oct21st to
Moreno Ave place 140, La Verne, CA 91750, we also have this rebate
form on our website as well. Our service offers four $rebates for
every quarter that you’re an active customer. Because you were an
active customer (1month) we will send you a check for $as a courtesy,
we show that you have since cancelled our service on November 21st, so you will no longer be eligible for additional rebates. Kind Regards, *** *** ** *** *** * *** *** *** *** * * *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Gicine Grisafi

Dear *** * ***This email is in reply to the complaint you filed with the Revdex.comI see that your account was enrolled in our 6-month $fixed rate beginning on 5/24/and set to end on 11/24/I understand that Verde mailed you a rate change reminder which stated that your account
would switch to a new (higher) rate in OctoberIn this letter we advise customers to contact us for information on your generation rate and optionsOur customer service representatives did try to help you on several occasions, but were unable to do much since you left Verde Energy service. You were also unwilling to enter into a new contract with us by re-enrolling your account, where we would have been happy to extend your $for the first month of the new contract. I am issuing you the $rebate check for the rebate that would have been available for you to take advantage of after your 6th month of active service with VerdeYour account will only have been active with us for months of service, but we are taking responsibility for the confusing letter that was mailed out to you. You should receive this check in the mail within business days. I have added your phone number to our do not call lists, please don't hesitate to reply to this email if you have any questions/concerns.Karen M*** Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

Dear *** *** This email is in response to the complaint you filed with the Revdex.com, and the calls you placed to our customer service center. I have looked up your account and see that your original enrollment became active on 2/14/13 and was for a variable rateThen I
see that you called in May/and asked to be switched to our fixed rate at that timeYou were issued a refund for the difference in rate for one month at that time, and switched to our 6-month fixed rate of .1099/kwhAt that time, we also mailed you an updated Terms of Service showing the new rate and for how long it would remain. All customers are welcome to call our toll-free number when their fixed rate is about to expire, and they can sign up for another fixed rate, or go to a different supplierThere is no cancellation fee and no contract (minimum stay) with Verde Energy.I'm sorry your stay with Verde Energy was not to your satisfaction and see that your account has been put in for cancellation*** chooses your final date with Verde, we have no control over exactly what date they choose, so we advise customers that it may take 1-billing cyclesI have adjusted your rate to our current fixed rate of .1049/kwh for any remaining bills with us and issued you a 1-month refund for the difference in rate from your most recent bill to the fixed rateYou should receive your $check in the mail within business days. Karen M***Customer Support |Verde Energy USAMerritt | Second Floor | Norwalk, CT

We have responded to customer complaint, please see below. Dear *** ***
We have received your Revdex.com complaint, please see my comments
regarding your account:
Apologies for any inconvenience with cancelling your
account. I show that you enrolled in
our ESS service on December 24th
and cancelled on March 6th. I see that you have called our
customer support staff to cancel and retrieve refunds for all months of
service. To date we have sent a correspondence (letter by mail) letting
you know you have been cancelled, and two refund checks in the amount of:
$& $(these are paper checks sent via mail). Please let me
know if I can assist further
Kind Regards,

Emailed customer on 2/25/15:Dear *** ***This email is in reply to the complaint you filed with the Revdex.comYou and I have been in contact several times and I have issued you several refund checksPlease understand that because NStar does all the billing, it is always a matter of getting
your utility to make the rate adjustments in a timely mannerWe have sent rate change requests to NStar several times:*** *** *** *** ***
*** *** *** *** ***
*** *** *** *** ***
These are actually copied from my database, and you can see we have asked them three times. I have contacted NStar and they have assured me that your rate will be correct on your next billI have also copied the acceptance response from them:Residential*** ***ElectricNSTARElectric - *** *** 02/21/201502/20/201502/21/201502/23/2015$0.1149$0.114902/20/2015AcceptedVerde Energy has refunded the difference in rate from each of your bills:11/24/12:55:PMRefund Check Initiated for $77.881/3/2:51:PMRefund Check Initiated for $168.002/3/9:54:PMRefund Check Initiated for $187.882/23/11:51:AMRefund Check Initiated for $154.13I understand your frustration and feel the same frustration, however, Verde Energy does not make a practice of holding customer's money for our own financial gainI have also added an additional months to your fixed rate of .1149/kwhYou should see the .1149/kwh rate on your next bill, and you will have that fixed rate for billing cycles. As you know, you are under no contract and there is no cancellation fee to leave Verde Energy.*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***