Verde Energy USA Inc.

Called customer and left detailed vmCustomer enrolled through WPP referral program where Verde offers lower fixed rate guaranteed lower than utility. Her rate is year fixed rate - A - 100% Green - WPP - $0.055570/kwhPrice To Compare for WPP is $0.05975/kwh

I did get a call back from them today they are sending me to check of $an $ which is goodbut there customer service is not good I really don't want this business taking advantage of anymore peopleif you guys can shut them down I would feel better I'm happy I good one month back I wouldn't said no for the whole year but this is ok thanks for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
According to the response received Verde states that my service had been canceled as of February 14th, however, I have called Verde multiple times and have been told that my service with them will end on my NEXT meter reading which will be on March 4th.
On my first phone call with Verde, 2/25/2014, they stated that my service would be canceled on March 4th, and would have the billing department contact meOn my second phone call, 2/26/14, Verde stated that my account as canceled but had been re-enrolledI asked them to cancel again, and was told that the billing department would contact meI have not received any phone calls from Verde Energy's billing department.
I am happy they have offered me a refund, but would like things
The refund they stated they would give me(February, current bill)
A refund for any future Verde supplied electric bills until cancelation is complete and Atlantic City Electric is my supplier(March's Bill)
Sincerely,
William Jones

First, I want to say thank you to MsJennifer M*** for being so prompt in regards to dealing with my rebate check in such a timely mannerSecondly, I am very happy being a Verde customer, because so far the rates have been great, but if they happen to go up a little bit higher than other companies, I still plan on remaining a Verde customer no matter what, mainly because of the fact that they use renewable energyI think it is worth a few extra cents a month to try and save our natural resourcesSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

We sent the customer the following email today
Ms.***,
I received your recent inquiry.
Even though you have cancelled your service with Verde Energy we will
send you a billing refund check for $which lowers the rate on
your last bills to our
fixed rate of $0.1199/KWH that we offer to new
customers and which any existing customer can switch to. You will
receive your check within weeksRegards,
*** ***

Complaint: ***
I am rejecting this response because:I never received any notice or any mailing from you of any kind during
my enrollment with you as our electrical supplierI pay close attention
to our mail and would have acted on such a noticeMy original
complaint and request has not changedYour rate change is unacceptable
I look forward to you resolving the issue as I reasonably requestedSincerely,*** ***

Complaint:
I am rejecting this response because:
It is deplorable that a company which promised to save me money on my electric bill is charging nearly double ($vs$0.0964/KWH) the rate I would be charged if I had not switched
It is also ridiculous for Verde to claim that the rates are high due the cold winter when every other provider I've researched actually charges lower rates it the winter than summer due to the lower demand in winter
A quick calculation based on my daily usage and the rates charged I calculate that I have been over charged over $in the first months of alone
After reviewing the other filed complaints against Verde, I find it even more deplorable that a company like Verde which obviously employs these bait and switch practices and has a history of grossly overcharging is allowed to use the Revdex.com accreditation in their advertising and on their websites
Sincerely,
*** ***

*** and I spoke yesterday on the phone and I explained that the $was refunded via check, as credit card would not allow us to refund via credit on cardThe rest of the refunds can be found on her credit card statementShe understands now.*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

Revdex.com:Although the facts are mis-stated again,( I have the check is received in days, and an email form Verdi stating they could NOT extend the contract for month) which was the final straw and prompted the complaint- see final email below.I will accept the answer, provided the check is received in days as promisedI am in contact with Eversource now regarding the status of my account. : Fw: Re-enroll with Verde Energy USALC*** *** Reply|Tue 10/17, 5:PMStephanie O*** *** No, thank youDo not do anything, you are stating the facts incorrectly again, I have all of the documentation to prove itYou are not interested in the facts, and I do not have the patience for this any longerI will let the State decide if you owe the rebate or notSincerely*** ***Sent from my Verizon LG Smart------ Original message------From: *** ***Date: Tue, Oct 17, 7:AMTo: l*** ***Cc:Subject:Re: Fw: Re-enroll with Verde Energy USAIn order to get your account re-enrolled I would have to enter it into some kind of fixed rate I cannot enroll the account just for the one month As noted in our conversation about the timeline of events - between September and September 27th you elected to cancel your service with Verde despite Annie's assurance that the error in the letter could be corrected Once you switch service that process cannot be undone At this time Eversource will not re-enroll your account because it it not due to close until 10/ Please let me know if you still want me to enroll the account.On Tue, Oct 17, at 7:AM, *** *** *** wrote:*** Is there any news about this? Just to summarize:I inquired with Verdi as to when my contract was expiring.I was sent a letter stating it was in October.When I looked up my contract and realized it was in fact November, I spoke to a representative who said the letter was a mistake,.This is what has caused me to change over, assuming I would get the second part of the rebate in October, because that is would have been the end of the contract according to that letter.The bottom line is I want my rebateI will not enter into a month contract with Verdi to get it, I had already done this, and the second rebate is what is owed to me, plan and simple.The letter that was sent in error by your company is what caused all of this confusion.Please let me know what the status of this situation is.Thanks, ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank youI just checked email and see they finally did reply back on last ThursdayI truly thank you for your assistance in the matter

responded via email 3/11/15:Dear *** ***,This email is in response to the complaint you filed with the Revdex.comAs requested, I am emailing you a voice recording of your enrollment with Verde Energy USA. Call Time: 5/10/10:48:AM. We have adjusted your account to the current fixed
rate of .0849/kwh. That rate is fixed for monthsYour rate will automatically switch to our variable rate at the end of that 6-month periodYou will need to contact us again if you want to avoid switching back to the variable rate.I am sending you a refund check for the difference in rate from the variable you were charged on your most recent bill, to the fixed rateYou should get your $check in the mail within business days. As a courtesy, we have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollment.If you have any additional questions/concerns, please don't hesitate to reply to this email.*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

replied via email 3/11/15:Dear *** ***This e-mail is in reply to the complaint you filed with the Revdex.comIt appears that you were enrolled in our variable rate program and Verde did experience several rate changes as energy prices fluctuated. At the time of your enrollment, Verde
Energy provided customers with regular “brown” energyIn December of 2013, we mailed out a letter to all our ** customers stating that we were no longer going to be offering regular “brown” energy, but were switching all of our customers to our “green energy” productWithin that mailing, we provided you with a new Terms of Service, which explained our new variable rate policies which did not include always being lower than your utility.We have been informed by your utility company that your account will no longer utilize Verde Energy USA for the supply portion of your electric service. Your service will be returned to your utility on 4/01/We have lowered your rate to our fixed offer of $for any remaining billing cycles with us.We are processing a $refund for the difference in rate from your last three billing cycles (12/3/14-3/2/15)Verde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesy. We have also processed the $rebate that was available for you to take advantage of during the first 6-months of your enrollment. You should receive these checks in the mail within 10-business days.*** ***Customer Support | Verde Energy USA*** *** * * *** *** * *** ** ***

As indicated in our initial response below we made a month adjustment on Mr*** bills. His check for $was issued yesterday
Mr***
I reviewed your recent inquiry
Your
account was on a variable rate offer and the rate
increased due to significant increases in energy supply costs, not all
of which
were passed on to Verde customers. Even though your account left
service with Verde at the end of the billing cycle on 6/2/14, we will
issue you a billing adjustment check for
$which lowers the effective rate on your May and June bills to
$0.1129/KWH. You should receive this check in approximately weeks
Regards,
*** ***
Verde Energy USA

I have looked further into this complaint and have searched all of Verde's outbound sales teams phone callsI did not find any further calls to the phone number ###-###-#### past October 5, I also see that this phone number was added to our DNC list per *** ***'s request:
Phone Number
Date Added
***10/5/
Karen M***
Customer Support |Verde Energy USA
Merritt | Second Floor | Norwalk, CT

Complaint:
http://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?Compl...⇄ /> I am rejecting this response because: They have over charged me since putting me in their plan. I did not elect them as my supplier. I feel I should only pay the Atlantic Electric rate and that they should reimburse me for all of the months that they have charged me more than the AE rate.
Sincerely,
*** ***

We sent the customer the following email today
MsGates,
I reviewed your Revdex.com inquiry and call into our customer support group
Your
account has been cancelled and should leave service with
Verde at the
end of your current meter cycle. We will issue you a billing adjustment
check of $for your April bill (lowers the rate to $0.1049/KWH)
and will use this lower rate for your final bill in May
For reference your initial monthly variable rate was $0.1075/KWH
when you started service on 1/5/11. It dropped to $0.1065/KWH in
September and did not change until recently in face of record
increases in energy supply costs. You also received a $cash rebate
check in and a $retention rebate in March
You should receive your billing adjustment check in approximately weeks
Regards,
Tony Menchaca

We sent the customer the following email todayI reviewed your inquiry and Saturday call to our customer support group.A
copy of the enrollment TPV you completed on 4/16/is attached for
your reference. Even though you have cancelled your account with Verde
as a courtesy we will send
you a $cash bonus check to help defray the
cost of your recent bill. You will receive this check within weeks.If you have any questions about the KWH in a recent meter reading you should contact AEP since they control all readings.Regards,*** ***

Customer was contacted via 1st class US mail (attached) of his rate adjustments. Issued 1-month refund for both accounts: vertical-align: middle; border-collapse: collapse; border-spacing: 0px; max-width: 100%; cursor: default background-">
9/8/1:49:PM
Refund Check Initiated for $9/8/1:49:PM
Refund Check Initiated for $

Dear *** ***,I apologize for my confusion in my original replyI have processed a $rebate check which is better than the $refund requestYou should receive the $check within daysI have also uploaded your contact information into our do not solicit database. Thank you for your patience in this matter,Karen M*** Customer Support |Verde Energy USA*** *** * * *** *** | Norwalk, CT