Verizon Communications

We were not able to reach customer by phone to discuss hisconcerns. Therefore a letter was mailedon 2/**/to providing our findings and providing customer with billingspecialist’s contact information if any questions on the information providedWe appreciate the customer bringing his
concerns to ourattention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have reached out to ***, but our hours conflictI do not accept a measly $credit for suchThere is missed work hours of three daysWhat good is $16?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On top of this I paid for several months of service which never met advertised speeds Also paid for many days which I did not receive any service at all as service went down for days at a time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer advised a customer service representative that she did not need the back up battery since she had a wireless telephone. She only wanted to get rid of the chirping. Our technical support team recommended that the customer remove her battery and the chirping should stop

Good afternoon, After reviewing the account, no refund is warrantedThe ETF was credited and removed from the accountThe claimant was not overcharged on his first bill and was paying less than he would have had to pay if the Employee discount had been appliedAlso, claimant received a discount
that would not have been applied had the claimant received the employee discountClaimant was not overcharged for the services in September and October, on the November statement there were prorated credits and charges applied to the account from 10/**/thru 11/**/Claimant believes there are discrepancies with the billing, but there are noneI sent an email to the claimant with my contact info as he requested

On March **, our Collection Financial Service Department spoke with the customer and advised they should receive the re fund in to business days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That above is correct but I want to add- No one has called me to tell me if they can install DSL service. I have received calls from Verizon and explained the situation and was told someone would call me regarding dslWhen I originally put the order in I asked for internet and phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved I am still awaiting the reimbursement and have been told that it will take about days
Sincerely,
*** ***

Verizon reviewed the account and noted the customer had beenreceiving credits that expired in accordance with monthly notices of the expirationdates on the billIn addition, the customer had added an HD set top box andupgraded to the multi room DVR service on 12/*/which increased their bill
by$Verizon spoke with the customer and explained this informationIt wasalso noted that the customer had re-bundled services as of 4/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * ***

Another refund check has been requested and escalated. I have advised *** *** that I will follow up with her to ensure that she received her refund check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did receive the credit referenced by Verizon's response However, there continues to be a delinquent notice on my account in the amount of $which does not belong, and has not been removed This amount was for a battery back up unit that was sent to me and was promised to have been credited back to my account, due to the fact that I was a new voice customer and had never received this product before I have attached a picture of the screen demonstrating this issue.Proper resolution would involve removing this delinquent notice, and providing me, the customer, with a letter stating that this is not a debt owed that I could use to file a dispute should Verizon mistakenly reports this erroneous delinquency on my record.I also continue to request compensation for the 10+ hours of my time that I have had to expend in addressing Verizon's repeated errors
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

On March*, 2015, I verified the restriction on Account # *** was removed. I had a representative attempt to place a “dummy” order to confirm thatorders can now be placed to make changes to the account. A resolution letter was sent *** and via email as requested by *** ***. Verizon apologizes for the inconvenience.*** *** *** *** *** ***

Verizon advised the customer that we would not provide any additional credits for VOD movies that were purchased..We once again asked if he wanted instructions to place parental controls he stated No.. We asked why he stated because he already knew how to apply parental controlsCase closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID#***, and have determined that my complaint has NOT been resolved because:
Both *** and myself remember him signing the form and checking off that he qualified based on him having a *** card. I did not send a copy but none was requested. His account with Verizon is in the name***, his *** card says***. I understand from *** *** that things such as this can confuse the the people who handle the recertification for Lifeline. You would think there system would red flag for someone who has been on lifeline for over years. What is concerning is that up until recently Verizon had a monoply on phone servie in the area I live in. As a monoply should they not be required to have a safety net when errors occur? What really is the point in reapplying? If something is not correct on the form you'll never know. The first year I filled out ***'s Rent Rebate form I missed someithing and they contacted me by mail - they didn't just not process it *** *** was very polite to me, my comments are not a reflection on her personally.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They haven't told me how long the pay per view program (it costed me $73, according to Verizon's claim) was being broadcasted on my cable boxTo convince me that it was indeed shown from my cable box, I would like to know:when was the pay per view program turned on? date, hour, minutewhen was it turned off? date, hour, minutewhat was the program(s) watched from the box within the hour time window of the claimed watching of pay per view?also, how many other Verizon customers filed the same claim, namely, "ordered" the super expensive fighting game without them knowing it?Thanks,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Verizon has left several messages for *** *** regarding this Revdex.com complaint*** *** has not returned Verizon's callsA call me letter was mailed to *** *** on 2/**/Per Verizon Records, *** *** has ported to another service
provider. *** *** account will be back date to 02/**/

*** ** records show that the customer's check was deliveredA representative has contacted the customer to confirm receipt of the check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your assistance in helping to resolve this matter
Sincerely,
*** ***

*** *** Thank you for referring the complaint of *** *** toour office for review. We appreciatethis matter being brought to our attention. Our investigation concludes; *** *** was receiving abundle discount of $that ended on June**, and a
Multi-Room DVR discountthat ended on June**, Both of the discounts were promotional monthcredits and listed on each statement indicating their expiration date. ***’s monthly rate increased by approximately $after both promotional discountsexpired Research confirmed that an email confirmation was sent to ***itemizing all services and promotional discounts prior to installation June2013. A Verizon representative attempted, unsuccessfully, to reach*** *** to discuss a resolutionVoice messages were left requesting hecontact us at the number referenced below. Verizon apologies for the inconvenience this has caused andtrust that this information will assist you in closing this complaint. Sincerely, *** ** *** *** *** **###-###-#### EXT ***