Verizon Communications

Subscribers with Term Plans; Early Termination FeeEXCEPT AS OTHERWISE SET FORTH IN THIS AGREEMENT, IF YOUR BROADBAND SERVICE OR ANY COMPONENT OF A BUNDLED SERVICE PLAN IS TERMINATED BY YOU OR BY US AS A RESULT OF VIOLATION BY YOU OF THIS AGREEMENT BEFORE COMPLETING YOUR TERM PLAN, THEN YOU AGREE TO PAY VERIZON THE EARLY TERMINATION FEE SET FORTH IN THE PRICING PLAN YOU HAVE CHOSENIf you terminate Service at your location, your existing Term Plan cannot be carried over to a new Service locationThis Agreement becomes binding when you accept this AgreementYou accept this Agreement and Verizon’s terms and charges when you subscribe to, use or pay for the Services or tell us orally or through written or electronic means that you accept the AgreementIF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICE AND CONTACT US IMMEDIATELY TO TERMINATE ITYOU WILL BE RESPONSIBLE FOR ANY CHARGES ASSOCIATED WITH THE SERVICE UNTIL THE SERVICE CANCELLATIONPrices and FeesYou agree to pay us for the Service at the prices and charges that are billed to youBilling for the Service will begin automatically (i) upon installation of the Service if the Service is installed by Verizon or (ii) on the Due Date established by Verizon (after the equipment has been delivered) if the Service is self-installed by youMonthly recurring charges will be billed one month in advanceAll charges due are payable in immediately available U.S.PaymentYou must pay all bills or invoices on time (on or before the due date)We do not waive our right to collect the full amount due if you pay late or if you pay only a part of the billThere are other terms and conditions that are a necessary part of your agreement which you should reviewThose terms are available at verizon.com/terms and are also provided on or before the installation of your FiOS servicesIf you are a new customer and you don't agree to those additional terms, you can cancel your order before your services are installedwithout an early termination fee

Terrible experience working with Advanced Appliance along with home warranty company No updates on broken A/C, stated that repair would be done on xx date but in actuality part was never ordered Keep in mind I have to reach back out to them to gather this information Still no ETA on fix It's degrees in the house for two weeks with two children under years old
Unacceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did tell me that this was their policy but I pointed out that their website never stated this. In fact it used very different terminology such as transferring service is "easy" and "free." When in actuality you can not transfer service, only cancel your service and then renew it, likely at a higher rateThis also restarts your contract. If you don't agree to this, you have to pay a penalty fee for ending your contract early. This is advertising and completely rigged to be in Verizon's favor. I was very disappointed by this response, at no time did I say I was satisfied with that response.However, another rep offered to honor my old price which is what I wanted. So my problem as an individual was resolved and I am satisfied with that resolutionBut it is unfortunate that Verizon participates in such a deceptive practice - I assume most customers do not know that they have the recourse of the Revdex.com to be their advocatesThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have not received any email from Verizon so I request Verizon email me at both: *** and*** to make sure I get the email and what has been done to make sure I get my rewardscard in the mail? Please make sure my rewards card goes to:*** *** *** *** *** *** ** *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** Thank you for referring this case of *** *** to our office or reviewWe appreciate you bringing this matter to our attention Verizon spoke with *** *** on November **, acknowledging his concernsAfter further review, and discussion with ***
***,Verizon has agreed to honor the $price plus taxes. Regarding charges for Verizon equipment, the charges in question have stopped billing and removed from account as of October **, 2014. *** *** is satisfied with resolution We apologize for any inconvenience this may have causedWe trust this information will assist you in closing this case.
*** **Verizon SW Executive Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Will accost but if they fail to provide l won't go away

I spoke with *** *** on 2/*/She verified that her phone service was working as of 2/*/She advised me that her data service was currently working through ***She wanted to get FiOS data serviceI advised her per Verizon Engineering, FiOS would not be available until December I
agreed to check the status of the data service to be provided by VerizonShe advised me that she was not sure if she wanted to change the data to Verizon as she did not want DSL serviceA Verizon tech support representative contacted *** *** to help get the data service set up*** *** advised that she did not want the Verizon DSL service and that she was returning her service to ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because: The box was changed out to the correct box, but the bill issues I filed about in my Revdex.com complaint still have not been resolved I spoke to *** from Verizon who told me they would arrange for the box to be changed but told me the billing could not be fixed until the box was changed so she would call me back once the correct box was in That conversation took place on Tuesday 11/** The box was changed 11/** Since 11/** I have been waiting for the follow up call that was supposed to happen regarding the bill The original complaint not only involved the box issue but it involved erroneous charges on my bill due to having the wrong box installed by the Verizon technician Specifically, I spoke of my lifetime DVR multi-room credit being removed from my bill due to the wrong box being put in, my multi-room dvd package being removed from my bill due to the installation of the wrong box, and the extra charge for having an unwanted DVR has still not come off my last bill Therefore, this matter has not been resolved Only one part of the matter has been resolved The billing has not been resolvedNor have I received the follcall to fix the bill as I was told I would once the box was put in I am still waiting
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A Verizon representative spoke with *** *** 12/**/Customer had issues with one set top box since August 2014. The representative issued credit for months August, September, October, and November, (December had been previously issued by customer service.) Total for each month
is $plus .56, $Total credit issued $*** *** was satisfied with this resolution

I spoke to the customer on January *, I apologized to the customer for her experienceI explained that there is no price differential for High Speed Internet service for the range of speeds of through Mbps that are offered in her area and therefore no credits are warranted and none
will be issuedI explained that speeds tests have indicated that she is receiving a speed of or greaterThe customer had previously spoken to a manager on December **, who advised her of the sameThe manager did offer to lower the speed on her account to to Mbps which bills at a lower rate and the customer acceptedThe customer was not satisfied with the resolution

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have not been able to respond yet due to my recent moveI will be responding this week.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** * *** *** Thank you for referring the complaint of *** * *** toour office for review. We appreciate this matter being brought to ourattention. Our investigation concludes; there appearsto have been an issue with the onlinesystem causing ***’s inability
to reset herpassword to gain access the Verizon site. Verizon representative contacted *** *** and assistedher with gaining access to the Verizon site online*** *** is satisfiedwith this resolution. Our expectation is that allVerizon customers have a positive experience when interacting with customerservice. In the rare instance a customer has a less than positiveexperience; we make every effort to assure we are taking the necessary steps toprevent it from happening in the future. Verizon apologies for the inconvenience this has caused andtrust that this information will assist you in closing this complaint. Sincerely, *** *** ** *** ***###-###-#### EXT ***

*** ***
*** Thank you for referring the complaint of ***
*** to our office for review. Weappreciate this matter being brought to our attention. Our investigation concludes; Verizon promotiondepartment has confirmed the voucher was sent by US Mail on March *,
2015reference # ***. *** *** was contact by a Verizonrepresentative and confirmed he has received the voucher but has not redeemedit*** *** was not sure of the exact date he received the voucher butsaid it was shortly after he filled the Revdex.com complaint*** *** wanted tolet Verizon know of his experience and time frame it took for him to receivehis promotional offer. This information has been explained to *** and is satisfied with the resolution. Verizon apologies for the inconvenience this hascausedWe trust that this information will assist you in closing thiscomplaint. Sincerely, *** *Verizon SW Executive Relations###-###-#### EXT ***

Customer disputing final bill received for $250.76explaining he was not billed at the agreed to monthly rate and feels that wecontinued to bill after discontinuance of services on 12/**/Our Investigation determined on 10/*/a bundle rate of$with a set top box for $plus applicable
taxes and surcharges for amonthly rate of $was agreed toHowever, we billed a bundled rate of was $($106.99with a $TV loyalty credit) Thereis a $monthly discrepancy between rate quoted and the rate billedWe rendered the October bill for $125.13; the November billfor $133.18; and December bill for $128.18. The customer never contacted us to dispute any charges until12/**/and at that time there was already a pending order scheduled for12/**/to change providers. The final bill for a total of $included a $early terminationfeeThe monthly charges were stopped as of 12/**/We left messages for the customer on 3/**/and again on3/**/to acknowledge receipt of this complaint and asked customer to call todiscuss our findingsThe customer did not return our callsOn 3/**/15, we mailed letter to customer to apologize forthe problems and ask him to please call us to discussThe letter providesescalation billing specialist’s name and direct number for customer to callWelook forward to his call and appreciate his taking the time to bring this toour attention

A Verizon representative spoke with *** *** and explained the vacation policy advising that there is no monthly fee however there is a one time fee to restore service from vacationThe representative explained there is no option to prevent the restore fee and offered a one time credit
for this month restore fee which ** *** accepted

A review of *** ***'s account found that the bill she received dated 12/**/for $did not include prorated credits for the disconnection of her data serviceShe will receive a final bill dated 1/**/for $5.50, which includes the -$in prorated creditsAn email has been sent to ***
*** with this information