Verizon Communications

Billing specials spoke with customer on 3/**/to reviewbilling and credits issuedWe are mailing duplicate bills and an itemizationshowing charges and credits for customer’s review

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have not received any email from Verizon so I request Verizon email me at both: *** and*** to make sure I get the email and what has been done to make sure I get my rewardscard in the mail? Please make sure my rewards card goes to:*** *** *** *** *** *** ** *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did tell me that this was their policy but I pointed out that their website never stated this. In fact it used very different terminology such as transferring service is "easy" and "free." When in actuality you can not transfer service, only cancel your service and then renew it, likely at a higher rateThis also restarts your contract. If you don't agree to this, you have to pay a penalty fee for ending your contract early. This is advertising and completely rigged to be in Verizon's favor. I was very disappointed by this response, at no time did I say I was satisfied with that response.However, another rep offered to honor my old price which is what I wanted. So my problem as an individual was resolved and I am satisfied with that resolutionBut it is unfortunate that Verizon participates in such a deceptive practice - I assume most customers do not know that they have the recourse of the Revdex.com to be their advocatesThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Terrible experience working with Advanced Appliance along with home warranty company No updates on broken A/C, stated that repair would be done on xx date but in actuality part was never ordered Keep in mind I have to reach back out to them to gather this information Still no ETA on fix It's degrees in the house for two weeks with two children under years old
Unacceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Will accost but if they fail to provide l won't go away

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

I spoke with *** *** on 2/*/She verified that her phone service was working as of 2/*/She advised me that her data service was currently working through ***She wanted to get FiOS data serviceI advised her per Verizon Engineering, FiOS would not be available until December I
agreed to check the status of the data service to be provided by VerizonShe advised me that she was not sure if she wanted to change the data to Verizon as she did not want DSL serviceA Verizon tech support representative contacted *** *** to help get the data service set up*** *** advised that she did not want the Verizon DSL service and that she was returning her service to ***

*** *** Thank you for referring this case of *** *** to our office or reviewWe appreciate you bringing this matter to our attention Verizon spoke with *** *** on November **, acknowledging his concernsAfter further review, and discussion with ***
***,Verizon has agreed to honor the $price plus taxes. Regarding charges for Verizon equipment, the charges in question have stopped billing and removed from account as of October **, 2014. *** *** is satisfied with resolution We apologize for any inconvenience this may have causedWe trust this information will assist you in closing this case.
*** **Verizon SW Executive Relations

A Verizon representative spoke with *** *** 12/**/Customer had issues with one set top box since August 2014. The representative issued credit for months August, September, October, and November, (December had been previously issued by customer service.) Total for each month
is $plus .56, $Total credit issued $*** *** was satisfied with this resolution

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have not been able to respond yet due to my recent moveI will be responding this week.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I spoke to the customer on January *, I apologized to the customer for her experienceI explained that there is no price differential for High Speed Internet service for the range of speeds of through Mbps that are offered in her area and therefore no credits are warranted and none
will be issuedI explained that speeds tests have indicated that she is receiving a speed of or greaterThe customer had previously spoken to a manager on December **, who advised her of the sameThe manager did offer to lower the speed on her account to to Mbps which bills at a lower rate and the customer acceptedThe customer was not satisfied with the resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because: The box was changed out to the correct box, but the bill issues I filed about in my Revdex.com complaint still have not been resolved I spoke to *** from Verizon who told me they would arrange for the box to be changed but told me the billing could not be fixed until the box was changed so she would call me back once the correct box was in That conversation took place on Tuesday 11/** The box was changed 11/** Since 11/** I have been waiting for the follow up call that was supposed to happen regarding the bill The original complaint not only involved the box issue but it involved erroneous charges on my bill due to having the wrong box installed by the Verizon technician Specifically, I spoke of my lifetime DVR multi-room credit being removed from my bill due to the wrong box being put in, my multi-room dvd package being removed from my bill due to the installation of the wrong box, and the extra charge for having an unwanted DVR has still not come off my last bill Therefore, this matter has not been resolved Only one part of the matter has been resolved The billing has not been resolvedNor have I received the follcall to fix the bill as I was told I would once the box was put in I am still waiting
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A Verizon representative spoke with *** *** and explained the vacation policy advising that there is no monthly fee however there is a one time fee to restore service from vacationThe representative explained there is no option to prevent the restore fee and offered a one time credit
for this month restore fee which ** *** accepted

*** * *** *** Thank you for referring the complaint of *** * *** toour office for review. We appreciate this matter being brought to ourattention. Our investigation concludes; there appearsto have been an issue with the onlinesystem causing ***’s inability
to reset herpassword to gain access the Verizon site. Verizon representative contacted *** *** and assistedher with gaining access to the Verizon site online*** *** is satisfiedwith this resolution. Our expectation is that allVerizon customers have a positive experience when interacting with customerservice. In the rare instance a customer has a less than positiveexperience; we make every effort to assure we are taking the necessary steps toprevent it from happening in the future. Verizon apologies for the inconvenience this has caused andtrust that this information will assist you in closing this complaint. Sincerely, *** *** ** *** ***###-###-#### EXT ***

A review of *** ***'s account found that the bill she received dated 12/**/for $did not include prorated credits for the disconnection of her data serviceShe will receive a final bill dated 1/**/for $5.50, which includes the -$in prorated creditsAn email has been sent to ***
*** with this information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
I rejected their statement because it is invalid. They claimed that the issue was solved before the bill came out. The original issue was resolved in July, I got this bill in December. After getting their response I signed into the account online and it still says I owe money. Verizon has made mistakes from the start of this, and they keep adding up. I want my information to be terminated from their data base to ensure they don't screw up again. I would also like my account to be closed (again). I have saved their response and am ready to use it in the court of law if needed. Sending threatening bills by mistake is no laughing matter. Also, having rude employees when I call will only bury them deeper What is needed:Full acknowledgement that I owe nothing and its been taken care ofThe ability to check my OLD account and see a $balanceMy information be deleted from their data base so they can't screw up againWritten statement from them mailed to me stating that it is fixed (again) and that I won't be seeing another bill (again)
Sincerely,
*** ***

Customer disputing final bill received for $250.76explaining he was not billed at the agreed to monthly rate and feels that wecontinued to bill after discontinuance of services on 12/**/Our Investigation determined on 10/*/a bundle rate of$with a set top box for $plus applicable
taxes and surcharges for amonthly rate of $was agreed toHowever, we billed a bundled rate of was $($106.99with a $TV loyalty credit) Thereis a $monthly discrepancy between rate quoted and the rate billedWe rendered the October bill for $125.13; the November billfor $133.18; and December bill for $128.18. The customer never contacted us to dispute any charges until12/**/and at that time there was already a pending order scheduled for12/**/to change providers. The final bill for a total of $included a $early terminationfeeThe monthly charges were stopped as of 12/**/We left messages for the customer on 3/**/and again on3/**/to acknowledge receipt of this complaint and asked customer to call todiscuss our findingsThe customer did not return our callsOn 3/**/15, we mailed letter to customer to apologize forthe problems and ask him to please call us to discussThe letter providesescalation billing specialist’s name and direct number for customer to callWelook forward to his call and appreciate his taking the time to bring this toour attention