Verizon Communications

Review: On Mar, * 2016 my cable television with Verizon Fios stopped working. After a couple days a service call was scheduled and a tech came out to take a look. After a few hours he discovered the problem and fixed it. However after this I now had no internet service. I had to schedule another service visit to figure out why my internet didn't work. The tech shows up for the second visit and discovers in about 2 minutes that my internet cabling had simply been unplugged by the tech during the first visit and never plugged back in. I was frustrated but I understand how mistakes can be made especially since the initial problem with the television was difficult to solve. Fast forward to today and I discover I'm being charged $183.00 for 2 service visits. And to add insult to injury, my television STILL doesn't work properly, as the signal is scrambled and unwatchable. Which would mean I would have to schedule yet another service visit to fix and pay an additional 92 dollars. Having to pay Verizon almost a hundred dollars per visit to make the service I pay for works correctly is absolutely unacceptable. My previous provider was Charter, and I had a problem with their service that required multiple service visits to resolve and I was never charged a dime.Desired Settlement: I would like at least the second service visit charge to be rescinded as the tech was here to fix a mistake made by the previous tech. I would also like my cable television service to be fixed as it still isn't working correctly despite having 2 techs here trying to fix it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently signed up for Verizon cable and internet. The agent who took my call was very nice and personable however he failed to mention that Verizon Fios was not available in my area and the cable I had signed up for was actually [redacted]. Upon realizing this, I called Verizon to inquire about this. I had called in from my work number but had requested to have my cell phone number set up as the number on the account. This was not used. After finding my account, the agent answered all of my questions and then had me transferred to [redacted]. I explained to [redacted] that I did NOT have access to my apartment buildings roof and would not have access the day of installation. They assured me that the technicians are professionals and would have no problem securing a location for my new satellite. The technician who came out was there a total of 3 minutes complaining about the parking situation (which I asked to agent to record in our call- my apartment was on a one way street and the technician may have to circle back around a couple of times to find parking.) When he entered my apartment, he looked out only one bedroom window and told me it was not going to work. My problem with this is that I had called the TWICE to inquire about whether or not this would be possible as I did not want to waste my time or [redacted]'s time and the first time the line dropped. The second time, the lady assured me it should be no problem. Then on top of that, my internet was not working. When I attempted to connect the wifi to my phone it prompted me to the activation screen and before it could activate my phone was locked and I was unable to attempt to reactivate. I spent around 20-30 minutes on the phone with one of your tech support members who had absolutely no idea what he was doing, was nearly impossible to understand, and was of no assistance. I ended up terminating the call and calling back [redacted] to set everything back up through them. My experience was absolutely horrible. I missed a full day of work trying to get this straightened out. I work on a client service team and we manage 5 call centers so I understand the nature of call centers- all of your agents were very polite however several of them claimed to update my contact information but when I called back it was not updated, they all seemed to be cheerful and reassuring however I would have appreciated someone taking the time to actually do their research and assist with my problems instead of worrying about the AHT therefore I would not have had to waste my entire day. I am assuming that you all have a goodwill fund for customer complaints and I believe my complaint is valid. I would like to be compensated for my time. I missed several hours of work and was unable to even work from home as my internet would not work.

Business

Response:

We have left 2 voice mails, but we have not heard back from the customer. The customer will need to call us back if they would like to discuss further. Per our notes, the customer placed an order to disconnect high speed internt and is going back to [redacted] since [redacted] couldn't provide service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10838861, and have determined that my complaint has NOT been resolved because:

I have attempted to reach them today throughout the day twice and have also left a message but have not heard back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We tried all the can be reached numbers and left voice mails, one number just rang with no answer. A call me letter will be sent to the customer. The customer will need to give us a call back to discuss the issue further. Closed.Tell us why here...

Review: Back in Dec. 2014 promotions I had with Verizon fios expired. I contacted customer care to see if there was anything possible to lower my cable bill. Customer service helped me pick out a new plan and said it will go in effect next month. I was shipped new equipment that was not need which I sent back. The following month my cable service was never updated.l After multiple calls which never resulted in contacting a Representative from the USA nothing was ever updated except my contract date. Here we are 5 months later and still trying to get this service handled.Desired Settlement: DesiredSettlementID: Refund

Refund and activation of promotions or release from contract.

Business

Response:

Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. A Verizon representative spoke with [redacted] on May **, 2015 in regards to this inquiry. [redacted] inquired about what we could do to offer him for the same price he was paying in December. We have researched and made changes to provide him his services for about the same amount he was paying previously. We have also offered a one-time credit of $50.00 that has been applied to his account. [redacted] has accepted these actions as closure to this inquiry. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.

My home landline number has been the same for almost 30 years. Recently my services were disconnected by Verizon without prior notice, to my knowledge. My payments are always on time, they are deducted from my checking account. I am a physician. After calling Verizon from my cel. phone I learned that they suspended my service because they were changing technologies, going from cooper to digital. They pushed intensely for me to get Fios. I refused on the basis that they don't offer Channel 1. I told them I just wanted my phone restarted. They sent a technician, who understood my need and reconnected my line ( cooper), and my phone worked for about an hour and I was disconnected ever since. Another technician was dispatched, and he "suggested" me to switch to [redacted], as it is my cable provider and they could provide me easily with phones services, as comparing with a 5 hour extensive wire installation required for Fios. However I found out that if my phone was not operational ( it remained disconnected by Verizon), I could not have [redacted] or any other carrier to take over. Further calls to Verizon resulted that I had no option but to stay with Verizon and accept their cumbersome installation, in order to retain the number that, once again, has been my main form of communication for 30 years. I feel that Verizon gives me no choice, inspite the well know fact that my number is mine, and I should have the freedom to choose carriers without giving up my phone number. I am still waiting for the 3rd installer to hopefully re-connect my services with their new technology. I feel trapped by Verizon and without options. Needless to say, I am disconnected from everyone attempting to call me, nor I can make any calls ( no dial tone).

Review: In September, 2014 I contacted Verizon to get a quote for DSL internet services. A week later I contacted Verizon and told them that I was not interested in having the services installed anymore since I was going to be moving. I was told that the installation and the account would be cancelled at that time. When I applied for a mortgage recently I was shocked to discover that Verizon not only billed me for 2 months of service that was NEVER installed, they reported it to all 3 credit bureaus! I immediately contacted Verizon and it must have taken about 5 telephone calls to finally have my balance credited to $0. I requested that they delete the information from my credit reports since I am in the process of trying to obtain a mortgage. I then received an email from the customer service department stating that they were electronically submitting a request to all 3 credit agencies requesting that the account be deleted. I contacted the 3 credit agencies today and low and behold NONE of them had this request! Verizon, this needs to be taken care of immediately!Desired Settlement: DesiredSettlementID: Other (requires explanation)

Delete this account from my credit reports immediately! I spoke with [redacted] and [redacted] and all 3 told me that if you submit the request electronically that they will receive it and they can immediately delete and update my credit files.

Consumer

Response:

After numerous calls to Verizon and the credit bureaus, I was able to resolve this issue on my own.

Sincerely,

Review: I ordered service to our business- a [redacted]'s office affiliated with a local hospital. The order was placed 3 weeks ago. They sent 1 person to "splice a cable" and I have not seen anyone else since to install my service. I was promised our service would not be interrupted. I was promised call backs. Our phones were shut off on a [redacted] - a day where patients call our office to speak with doctors for severe emergencies. This phone is also used by the hospital. They call us all hours of the day to bring doctor's in for emergencies surgeries and patients who are in the emergency room. After being on the phone with them [redacted] and [redacted] (today) with no answer as when our phones will be back on we are going back to [redacted]. I have an office full of patients with no means to call [redacted] because we have no dial tone. We perform office procedures daily and need a way to communicate with [redacted] and need a phone.Desired Settlement: Verizon needs to release my phone lines back to [redacted].

Business

Response:

I spoke with [redacted] on 2/*/15. She verified that her phone service was working as of 2/*/15. She advised me that her data service was currently working through [redacted]. She wanted to get FiOS data service. I advised her per Verizon Engineering, FiOS would not be available until December 2015. I agreed to check the status of the data service to be provided by Verizon. She advised me that she was not sure if she wanted to change the data to Verizon as she did not want DSL service. A Verizon tech support representative contacted [redacted] to help get the data service set up. [redacted] advised that she did not want the Verizon DSL service and that she was returning her service to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That above is correct but I want to add- No one has called me to tell me if they can install DSL service. I have received calls from Verizon and explained the situation and was told someone would call me regarding dsl. When I originally put the order in I asked for internet and phone

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

I spoke with [redacted] today. She is more interested in getting Verizon's FiOS data service and not DSL service. I advised her that FiOS is projected be available at her location in December 2015. She advised that she would check back at that time and consider changing to FiOS Data.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: Verizon FIOS Internet service billing for the service suspension

When I sign up for the FIOS Internet service, I was told that there is no charge to put service on the suspension (vacation) hold. Year after Verizon tried to charged me $19.95 to suspend service. I tried to cancel service, but customer service rep told me, that they will waive that fee and will not charge me if I stay.

Another year after, they start charging me again $19.95 when I put service on the suspension.

Last time in Sep **04, they already charged me $34.95 to put service on suspension. I called again about the charge, but Verizon Customer service rep told me that now is $34.95 suspension fee and they will not remove it, so I asked to cancel service.

They transferred me to the cancellation department and rep from cancellation department told me that that vacation fee is $19.95 (not $34.95) and they will remove it.

But when I got week later next month bill, I noticed that $34.95 fee came back on my billing statement.

This is unacceptable, I cannot get clear information of what the service suspension fees, every customer service rep telling me different information.

I using this service for my vacation house in Florida where I put service on vacation hold couple times per year.Desired Settlement: Refund for service suspension fees and permanently wave this charge agains my account, since I was originally told that there is no service suspension fees.

Business

Response:

A Verizon representative spoke with [redacted] and explained the vacation policy advising that there is no monthly fee however there is a one time fee to restore service from vacation. The representative explained there is no option to prevent the restore fee and offered a one time credit for this month restore fee which [redacted] accepted.

Review: Monthly charges are not aligned with what was communicated to me:

-I am being charged for (new) equipment that I already paid for. So I am being charged multiple times.

-The amount of my bill is higher than the quote that I received.

I am very frustrated with the whole process it took to get a quote just to discover that I am still paying these outrageous rates.Desired Settlement: I would like a billing adjustment, no equipment charges and no 2yr contract requirement.

Business

Response:

Verizon investigation located the order placed on 2/**/16, and reviewed the account with the order and the services and prices on the bill matched what was on the Service Order Confirmation sent to the customer. Ms. P[redacted] spoke with a Verizon representative on 3/*/16 and the representative issued an adjustment totaling $29.64 for the first installment for the FiOS Setup fee of $80.00 which was billed on the February bill. The representative advised the customer they would suppress the billing for the remaining two installments. Unfortunately that did not happen and the customer was again billed the second installment of $26.67 on the March bill. On March **, 2016, credit was issued totaling $29.65 for the second installment billed which will post to the April bill. The representative put through a request to suppress billing of the last installment. On March **, 2016, I called Ms. P[redacted] to acknowledge the complaint. Ms. P[redacted] advised it was not a good time for her to talk and requested a call back after 9:30AM. I advised I would have a billing representative call her back. Verizon Appeals Billing representative called Ms. P[redacted] back and she advised she was driving and could not talk and didn't have her head set. The representative called her back leaving her contact information in her voice mail. Verizon representative called Ms. P[redacted] again on April *, 2016, and left a message for a call back and provided contact information. On 4/*/16 I called and spoke with Ms. P[redacted] and confirmed she has received the messages from the Verizon Billing representative and will call the representative to address any billing discrepancy she may have. I verified with the Billing representative there was no call back from Ms. P[redacted] and the representative left another message for Ms. P[redacted] on 4/*/16. Verizon will address Ms. P[redacted] dispute further when she calls back. Joyce D[redacted]Verizon Executive Relations Sr. Analyst

Review: I call to cancel the service about 4 months ago. After repetitive calls and headaches they still have not cancelled my service stating they can't find my account and are billing me for months. they owe me a credit for 1 month.Desired Settlement: refund me 1 month and cancel my service as I have stated 4 months ago.

Business

Response:

We were no able to substantiate the customer’s request to terminate the services back in August. The customer though informed he had moved back in August and had requested services provided by Time Warner in the new apartment. We asked the customer to provide us with a copy of the first bill received from Time Warner in his name for the new apartment which we can use to substantiate his vacating the old location.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have clearly stated to the business that I can show proof of bill from TIME WARNER that shows that I have opened new service. The business have responded that they will not accept it reasoning that I could have duo account. They changed their story as soon as I said I can show that I have opened a new account. They are clearly lying and trying to push this issue under the rug and close this case. The business should pull their statement from Revdex.com or accept Time Warner bill that shows that I have opened new cable service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

These people are totally lost. The case has been resolved with their legal team. Please send me return box for your equipment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Per customer his concerns are being addressed via legal venue.

Review: My family has had Verizon cable since December of 2015. Poor customer service, no one seems be sure of the plans provided. The service requested. March **, 2016 the Verizon cable service was disrupted. I called Verizon cable to make a payment on March **, 2016 the first representative stated she could not find my account. I provided all securities that would prompt the Customer Service Rep to locate the account this was at 7:39a yesterday morning. We were on the phone for 8min and 13 seconds. So my son [redacted] whose name the Verizon Service is in attempted to pay the bill with my credit card also ran into the same problem, the customer service could not locate our account. I finally reached another customer service representative at 5:16p I thank this was Ms Anthony she could not locate the account at first, but after several attempts she located the account, payment was made. After speaking with Ms Anthony I was then transferred to Ms W[redacted] at 5:40p, we had Verizon service since December and the house phone does not ring. Ms W[redacted] had me look at the box that is located in my basement to make sure it was plugged in properly into the socket. I explained it was plugged in, she then asked if a curcuit was switched I replied no I have something else plugged into the same socket and it works properly. I asked if my account could be credit since we have had no service since December. She then explained that she would have to transfer me to another area where they would be able to assist, before I was transferred I asked about the $400.00 that we were to receive, she stated I would need to discuss with another department. Transferred I think to the sales department and spoke with Mark at 5:54p. I'm not sure what Mark had me do. I spoke with a Mr Rodger in another department and a Terrence as well at 6:04p, Terrence also stated that I would receive a letter in the mail and that a pin should arrive after that. Terrence also stated March **, 2016 $400.00 gift [redacted] should have been mailed and last I spoke with Michael at 6:29p on Wednesday, March **, 2016 in Repairs department, so they could not figure out why the phone did not work, so at some point in the conversation Mr Michael had me call the house phone. Oh, how about this when you dial the house phone my cell phone rings. Mr Michael placed me on hold and called I clicked over and answered. The house number is ###-###-####. We did not get far after that, the call was loss and Mr Michael never attempt to call back. I was in discuss with the service we have been provided and I would like to be refund for the services my family has not received and Verizon declined to fix them.Desired Settlement: I would like the $400.00 [redacted] gift that was promised. I wouldn't want to judge the company as false advertisement. My family would also like to be refunded for service we are not receiving.

Business

Response:

A customer service representative contacted the customer and advised the customer that she had to pay the balance in full for the first 90 days from the date on install to qualify for the $400.00 gift card. This account has had a balance carry over since the first bill dated 12-**-2015. An email along with a letter sent by [redacted] on 02/**/16 indicating that the account balance must be paid by 03/**/16 or the $400.00 gift card would be canceled. The gift card was forfeited when these guidelines were not met.

Review: Billing/Agreement Issue - A Aerizon rep (Kristen Sherwin) came to my door on 9/*/15; I signed a sales form receipt for $124/99 a month triple play with a $45 credit on a month to month contract for 24 months, when I paid my bill I knew of first month estimated charges, but after paying, I went online and saw I was on contract, when I contacted Verizon on 10/**/15, the rep changed my charges to $169 a month without contact ([redacted] - [redacted]), but the original agreement was $124 .99 month to month (without contract) and I contact rep again on 10/** ([redacted] - chat Verizon who sent an e-mail to state it would be $124.99 a month, but the bill has not been adjusted online - still states 169.99 plus 34.99 for tv equipment - new bill would be close to $300 a month instead of $203-213 a month. I contacted Verizon again today, 10/** and spoke with [redacted] who stated that it should be the $124.99 and would be adjusted. I keep getting the run around without the results. Results billing adjustment and no extra fees for changing what should have been ORIGINAL AGREEMENT- they keep calling it an Order Request, when I trying to get it adjusted.Desired Settlement: Billing Adjustment, no additional fees, calling it a new order, when I am tying to straighten out original agreement and refund/credit as owed.

Business

Response:

Thank you for referring the complaint of [redacted] to our office for review. We appreciate your bringing this matter to our attention. Records show service order [redacted] completed 09/**/15 establishing the FDV 50/50 ultimate HD Triple bundle for $124.99. This excludes rental equipment, premium channels, enhanced service and applicable taxes and surcharges. A confirmation email was sent to [redacted] outlining the monthly service, terms of service and cancelation policy. Records show service order [redacted] completed 10/**/15 changing [redacted] on the FiOS Digital Voice Unlimited, Unlimited HD and 50/50 data for $169.99. A confirmation email was sent to [redacted] As a resolution to the complaint service order [redacted] completed 11/**/15 establishing a $35 fiber credit with a $10 bill credit for 24 months. A Verizon representative spoke with [redacted] who indicated satisfaction with the resolution. We trust this information will assist you in closing this complaint. If you have any questions regarding this matter, please do not hesitate to contact me at */###-###-####. Thank you, Amy B. Verizon Executive Customer Relations */###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, but I would like to add and respond to Verizon. I NEVER made changes to my account, when I reviewed my account, it stated that I was on contract - my original agreement was MONTH TO MONTH ($124.99) for 24 months, I have only been trying to resolve original order made in Sept 2014 every time I contacted Verizon. Thank you Revdex.com.

Sincerely,

Review: A door to door Verizon representative came through our neighborhood telling us about promotional offers regarding FIOS. He promised: locked in rate of $40/month, soft credit check, free installation, and 14 day trial period with free cancellation. Instead, a hard check was done on my credit. Then, on my first bill, I was charged for installation. Upon calling about this, I was told that there was no such promotion available (for free installation) and that my rates were only good for 12 months. I told them I would like to cancel, and they told me I would be responsible for installation fees. They have refused to waive the fees and I am now paying about $100 for 13 days of internet. Their door to door representative was either lying to me or misinformed about everything he told me. When presented with an opportunity to correct the situation, Verizon refused to honor what their salesman sold me.Desired Settlement: I would like all fees, including the installation fee to be waived, honoring what Verizon's sales person sold me. I have no problem paying for the portion of the month's internet that I used, but I should not be held responsible for the installation fees, as I was promised free installation and free cancellation.

Business

Response:

Verizon will waive activation fee of 80.00, customer will get a final bill with in 30 days. As for the credit inquiry Verizon only do soft inquiries. Customer should call credit agency and dispute.

Review: I was being harrased and the subsequently completely missed informed by the company. I different representative was coming to my house on a regular basis telling me that the lines to me house needed upgraded. When I finally agreed I was informed that my bill would not change very much. I received my new bill of $190, which was up from $150. I noticed that the "update" they HAD to do on my house was upgrading me to Fios. I was in a triple play bundle deal with Verizon and Direct Tv. I was NOT informed that my new plan would not include direct tv and that I was now responsible to pay them. So I have been paying almost $200 for just phone and Internet. I was also not informed that I would be being digital voice. Lastly I was NOT informed that my autopay on my account would be cancelled and I would have to sign up again. When I spoke with Verizon they basically said there is nothing they can do and I am in a contract. If I want to cancel a contract I need to pay $220. They did day 2 that my monthly bill should be less but there were a bunch of charges from changing over. How can I be stuck in a contract when they so grossly misinform their costumers?! !!Desired Settlement: I would prefer to no longer deal with the company, if that is not an option I would like to go back to my previous plan.

Business

Response:

Several attempts were made to reach the customer without success and a call me letter was mailed. In the interim, we reviewed the customer's profile and it is now billing only for a Double Play (Data and Voice). Ms. S[redacted] Service Order Form received from the Door to Door representative reflected the first month's bill would be higher due to prorated charges. The issue regarding the Door to Door representative was referred and will be addressed internally. We apologize for any inconvenience that Ms. S[redacted] experienced as a result of the above matter.

Review: I have a Verizon land line for my home office, which is where I earn most of my living. They are unable to send a technician to troubleshoot and/or repair my phone which is currently unuseable for almost a week. I am paying a premium for Verizon services, and this is unacceptable.Desired Settlement: Send a technican immediately to resolve this matter.

Business

Response:

Verizon issued repair ticket dated 2/**/16 states there mice in the pedestal and technician repaired wires. Verizon also issued 6 days out of service credit 2/**-2/** Total $16.69

Review: All our telephone services have been disrupted for a total of 7 lines over 5 days so far, resulting in 100's to 1000's of dollars in loss to our business. We have made numerous phone calls trying to obtain, at the very least, a time frame for the restoration of the service. No estimation was given and countless hours were spent on hold waiting for such service. The losses we are suffering has accumulated to $25,000 per day plus other related losses which is difficult to monetize at the current time. Once the service is restored, we will be able to evaluate the total value of this claim. As of this date, this information has not been provided. Verizon is a major world corporation providing service to millions of customers and its impossible to find a single person to take responsibility for this horrendous failure within a company that has countless employees.Desired Settlement: Immediate service restoration and compensation for loss of business suffered during this service interruption.

Business

Response:

Case closed. We found the Customer placed a disconnect order for all lines due 3/**/14. thx

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reason for disconnect was exactly the occurrence and ignorance of Verizon to correct the problem and to compensate our company for significant loss of business.

To disconnect and to transfer telephone service to another provider was our solution to insure that this type of problem and further ignorance of the provider will not be repeated in the future.

This problem caused by Verizon resulted in well over $150,000 in lost revenues. This must be compensated by Verizon.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Verizon claims that credits were issued. We need to see our balance at zero before we agree to close this case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] from Verizon just called and spoke with the customer [redacted] and advised him again that the credit was applied to his Final Bill and that he has a

credit balance of $56.23.

She also advised him per Collection that he should be receiving a revised final bill within the next couple of weeks.

My Mother was a loyal Verizon customer for a number of years, she recently moved, due to medical reasons, to an area that does not have Verizon. Due to the move she had to cancel before her contract was up so Verizon is charging her the early termination fee of $100.00 even tho Verizon is not available where she lives now (they even admitted that fact). If it were available she would have kept the service but it's not so they are making her pay because they don't have the service here, that is just unfair. It would be understandable if they did have service and she didn't get it but to charge a ** year old for the fact that they're not here just isn't right. She is on a fixed income where as $100.00 won't hurt Verizon but it wil her. They are nothing but money grubers. I have never heard of this kind of treatment before, usually when you move that the company doesn't have service in that area they wave the early termination fee, but not the money hungry Verizon. Do yourself a favor if you can go through another cable company do it before you sign with these is.

I have been a customer of Verizon since 1996. I have had 2 land lines at home. Every time, I call Verizon, I can't speak to a customer service in less than 10 minutes of wait, and when I am able to talk to a customer service, they keep bouncing me off from one department to another. For example, recently I had a simple request of unblocking my number, I could not do it on-line, I tried and it did not go through, so I called customer service, who transferred me to technical support, who then transferred to me customer service who would not talk to me. Simply put this is a terrible company!!!!

Review: ON DECEMBER [redacted]I PUT A FREEZE ON MY ACCOUNT INSTEAD OF CLOSING THE ACCOUNT BECAUSE I WAS MOVING. I WAS TOLD BY A VERIZON REP THAT TEMPORARY SUSPENSION ON MY ACCOUNT WOULD NOT LEAD TO CHARGES OR BILLING. MY LAST BILL ON DEC [redacted]WAS PAID IN FULL. I CALLED ON MARCH **2014 TO CANCEL MY ACCOUNT. I SPOKE TO 2 VERIZON REPS IN 2 DAYS AND MY ACCOUNT WAS STILL NOT CLOSED OR CANCELLED. VERIZON CONTINUED TO SEND ME A BILL. ON APRIL **I CALLED AND CANCELLED FOR THE [redacted]TIME. THERE IS STILL A BALANCE ON MY ACCOUNT. I DON'T UNDERSTAND WHY VERIZON CONTINUES TO CHARGE ME FOR A CLOSED ACCOUNT. I AM DISPUTING THE LAST BILL OF $131.75 DUE ON APRIL **. MY ACCOUNT NUMBER IS: [redacted]. I WANT THIS ACCOUNT CLOSED AND THERE TO BE A ZERO BALANCE BECAUSE I HAVE NOT USED VERIZON SINCE DECEMBER 2013. THANK YOU.Desired Settlement: I WANT MY ACCOUNT CLOSED AND I DON'T WANT TO BE BILLED ANYMORE. MY BALANCE IS ZERO. I DON'T OWE ANYTHING. I HAVE NOT USED THIS SERVICE SINCE DECEMBER [redacted]2013.

Business

Response:

We spoke with customer reviewing the billing and informing a

final bill in preparation which will adjust monthly charges back to 3/**/14. We

are following up for the final bill to review for accuracy and customer has

billing specialist’s name & number to call with any concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ACCORDING TO VERIZON E-MAILS MY ACCOUNT IS PAST DUE AND THERE IS STILL A BALANCE DUE. THIS IS CONTRARY TO WHAT WAS AGREED OVER THE TELEPHONE BY THE VERIZON REP. MY ACCOUNT BALANCE IS TO BE AT ZERO WITH NO BALANCE DUE. THIS STILL HAS NOT BEEN CORRECTED BY VERIZON CUSTOMER SERVICE. I WILL NOT SETTLE FOR ANYTHING LESS THAN A CLOSED ACCOUNT WITH A ZERO BALANCE. I HAVE REQUESTED SEVERAL TIMES FOR MY ACCOUNT TO BE CLOSED. MY ACCOUNT WAS SUSPENDED FROM DECEMBER **2013 TO MARCH **2014 WHEN IT WAS RE-OPENED TO BE PERMANENTLY TERMINATED WITH NO BALANCE DUE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We ceased any collection action and followed up for the

final bill to render.

The final bill rendered dated 5/**/14 for a credit of $41.20.

The customer will receive a paper copy of the final bill for his records and a

refund check will follow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am a new Verizon Customer who just purchased the recent Bundle special and have been totally deceived by this company. The bill I just received is not even close to the amount I was quoted.

The monthly charges I was quoted and FREE installation I was promised was a total scam. Consumers BEWARE! I was very careful when I consenting to The Verizon package and even called on several occasions to confirm the monthy cost. Each representative said that my monthly bill with taxes would be $161.00. So we consented to this amount and my bill is now over $400 per month which includes an installation that was promised to be FREE! In addition the router that they said was $100 became $200!

When I called to resolve the situation, I was put on hold for over an hour and then disconnected.

Comcast's slogan is "Don't be fooled by FIOS" and after our terrible experience it couldn't be more accurate! Verizon please come and take you equipment out of our home ASAP. We will not tolerate this consumer deception. I will be willing to make a commercial for Comcast to inform other consumers just how deceptive our experience was.

Review: Just signed up for a new 2 year contract. Was told there would be no upgrade fee and I was charged. Was told the pricing would be less and the pricing is a lot higher. I spent 2 hours with numerous people off shore that either couldn't speak clear English or just hung up. Verizon really doesn't care about their customers because the sales practices are not ethical. You use to have someone go over what you signed up for not anymore. I'm thinking of changing all my services to [redacted] because they would save me money. I don't have the time to spend hours on the phone. Next step I'm going to write to the [redacted].Desired Settlement: Fix the problem that I'm being overcharged, and a call back from a manager.

Business

Response:

Please be advised Verizon reviewed the initial call with [redacted] and spoke to him to review the matter further. [redacted] also expressed concern that the original representative did not remove the upgrade fee from his order as he had stated he would. We explained that per the conversation the fee would be taken care of. [redacted] then stated that he was promised that his monthly bill would only be $158.00. We explained that we observed the original call and the rate quoted was $196.44 and his email confirmation provided this information as well. [redacted] next concern was regarding the upgrade of the equipment. He advised that he did not request the upgrade. However we reminded him that during the call he expressed concern that his equipment was not working correctly therefore the representative offered him a upgrade to get our more up to date equipment which will optimize his FIOS experience. We have identified the representatives [redacted] spoke to after the initial call as well and feedback was sent to address the poor customer service he received from the representative and lack of follow up from the supervisor as he requested. Finally, we have changed the email address on file to now go to [redacted]’s email so that all future notification are sent to his email. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations