Verizon Wireless

This company is a joke! I should have just cancelled last week because what I was promised by the supervisor was not grantedour phones kept going over data with me and my husband both on wifi all day long and they gave us a 25% discount on our bill and told us we only have to pay the amount after the discount and so thats what we paid then we go to upgrade our phones because we were happy at that point and they said we had a unpaid balance that we had to pay before we upgradedi called verizon and spoke to a manager Emily and they said it shows as a credit on their end but in order for us to upgrade to just pay the and it will reflect on the balance that was due on top of the credit so our bill would be less then the I said okayproceeded with out upgrades because I was okay with doing thati check my bill today and NOPE nothing was appliedi called and spoke with Paula, very rudei asked her why it was not applied she said it wont show until dec paymenti told her that was not what I was told, I paid my so called credit of something I did not have to pay in the first place so I could upgrade that I would be getting my 25% discount on top of what I paid, then she turns around and says no you will only be getting the credit of what you paidum excuse me? nothats not what I was promisedthis is the exact reason why we wanted to cancel our services I should have went with my gut and cancelled on Friday because im not getting what was promised! we are at the point now where we will go return our phones that we got days ago and go to a better provider! that has good customer servicesomeone who keeps their word! your customer service and your management is not on the same page! how is your company still in business? we have been with you guys for years hoping things would get better then get *** on stillwe are done! if we cant return our phones we will still be canceling and eat the money just to have better customer service and be valued as a customer! you guys are a joke!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

This letter is in response to the recent complaint filed by J*** *** received by Verizon Wireless
on 04/28/In his complaint, he was expecting several adjustments that never materialized on
his
account.Upon receipt of this complaint, I completed a review of account number ***Our records
indicate that the credits were indeed warranted and explained*** *** was pleased with our
action taken as well as our explanation of anticipated future balances and current account status

I purchased and signed a contract with Verizon on June for $(A Revere®phone $20/monthly charge and a Samsung phone $80/month) ; cost of Revere® phone is $2, Samsung phone is $The Samsung phone was a bad phone - NO one can make it work from the very 1st dayVerizon customer-service could not fix this phone and would not replace with a new phone - claimed : it is purchased in a verizon cellular, not directly from VerizonReferred me from one store to another (I drove around three cities (Raleigh, greenboroLafayette ) for a replacementNo one can fix this phone, I finally got a replacement on July from Lafayette store However, the replacement was unstable - sometime work , sometime dontI had no choice but cancel my service with this bad replacement (the cancellation was within days from the day I got the replacement)
At the time, I wanted to cancel only the bad phone and keep the good phone but Verizon cut both my phones service immediately Their action caused me a great damage
and verizon also had no way to send their billing message thru the phone to me
A connection agency is sending me a bill of for Verizon (Tel: ###-###-#### ref: **SSN***)
Please advice and help!

April 3,
I am writing in response to the complaint forwarded on behalf of Mr*** ***In the complaint, Mr*** states he was having signal issues in his areaHe has ported out and requests Early Termination Fees are waivedVerizon Wireless
appreciates the opportunity to address Mr***’s concerns
Our technicians have thoroughly investigated the issues that Mr*** has reportedNo problems were found in the areaThe coverage was found to working within the acceptable rangeWe generally are unable to guarantee indoor coverageEarly Termination Fees totaling $were charged for the three lines of service on the account
I spoke with Mr*** to address his concerns and the above findingsIn an effort to provide a satisfactory resolution, I offered to adjust his Early Termination Fee to 50% of the original amount and he acceptedAdjustments totaling $were issued against the Early Termination FeesThe adjustments will be reflected on the next invoiceMr*** expressed satisfaction in the resolution provided, and had no further concerns
Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:a.mand 6:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####
Sincerely,
*** D
Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, RE: *** *** Storage West Self Storage Longmont, CO
Unit #*** Date of Loss 7/3/Let me first start by explaining what Mr*** has notTenant Property Protection (TPP) is simply a vendor providing services to the storage facility, Storage West Self Storage in Longmont, CO. TPP has no control over what security aspects are provided as amenities at the storage facility and no control over notification or communication with the tenant until a claim is presented. As part of the lease agreement, Storage West incorporates wording into the lease that becomes part of the lease in order to provide certain protections for their tenant customers stored property for events such as burglary and water damage among othersTPP provides the indemnity to the Storage Facility and claim services for their extension of this protection to their tenants under leaseTPP also handles claims on behalf of Storage West. Tenant Property Protection is not an insurance company nor is the protection offered “insurance” to the tenant, simply a condition of the lease providing certain protections for the tenants stored possessionsRevdex.com Letter attached

Revdex.com of New Jersey
New Roman" size="2">Attention: *** ***
Westhorse Hamilton Square Road, Suite D-
Trenton, NJ 08690-
Re: Revdex.com Case # ***
Customer Name: *** *** ***
Verizon Wireless Account ***
Dear Ms***:
Thank you for allowing Verizon Wireless to respond to concerns expressed by *** ***In his complaint, Mr*** stated he was advised Verizon Wireless would buyout his contract with his previous provider; however, his final bill has not been paid
Upon receipt of this complaint a review was completed. On February 28, 2016, the account was established at a retail locationAll customers who switch their services to Verizon Wireless can have their buyouts paid as long as the submission is completed within days of porting the number overAdditionally, the final bill must be submitted online and the device must be traded inOnce all documentation is received and processed, a gift card is issued in the amount of the buyout less the device trade in credit received
The Executive Office would like to apologize for any inconvenience that you may have experienced with our companyAt Verizon Wireless, the level of customer service our customers receive is of the utmost importance to our companyVerizon Wireless has offered to credit the buyout less the device trade in amount to the accountMr*** must provide a copy of the final bill statement with his previous carrierThis offer is valid for seven (7) business daysVerizon Wireless assures Mr***, as well as the Revdex.com, that we will exhaust all options to prevent such incidents in the future. Verizon Wireless has provided the applicable coaching to our team members involved, for that purpose
Verizon Wireless regrets any inconvenience the above matter may have caused Mr***, and appreciates the opportunity given to resolve these account concerns. Should Mr*** have any questions, please call me directly at (800) 435-extension between 9:00am and 6:00pm EST, Monday through Friday
Sincerely,
*** **
Executive Relations

Verizon is absolutely terrible to deal with! Changed my number last month and with my brand new number started getting pornagraphic text messages about underage boys! Called to complain they're only solution was to change my number no sympathy or anythingTo make things worse you make a payment arrangement with them and because a representative didn't put it in the system correct they shut my phone off and want over $to turn it back on when the arrangement was $64! I'll have much better luck going to *** where my bill will be half as much!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I accept it but want to make sure the ringtones are programed and the software works.......It can easily be done if they use a new sims card and download my old ones.As far as a new upgrade I wanted to confirm my bill remained the same.Thanks so much *** ***

*** *** *** *** contacted the Revdex.com regarding charges that he received from a replacement device that he ordered. The customer purchased a new device and when he received it, it was not working properly so there was a worry free guarantee brand new device that was
sent to himMr*** was charged for both devices, that he has since been credited for. All adjustments that the customer were due have been applied to the account and I made him aware of that. The customer stated that he was offered a courtesy credit because of the issues that transpired, although I did not see any remarks pertaining to this I did offer the customer a courtesy credit of $50.00. Mr*** did accept the credit and was satisfied with the resolution that I provided to the customer. There are no further actions that need to be taken regarding this

I found the company from the *** *** and made an appointment for repairing a leaking pipe and an estimate for changing the control valves and steam vents of steam radiators on 5th December
After the technician arrived, he found that the leaking as actually caused by one loose lockoutSo he put some tape around the pipe, and tightened the lockout, then went downstairs and turned the thermostat back onHe cleaned the area and finished the jobHe then went to his car to call his company to get prices for parts to give me an estimate for the rest of the jobsThe technician came back with an invoice of $220; I signed and paid the invoice without checking details
I felt I was overcharged after checking the invoice after he went, as my recollection was he was only in the house for less then minutes, but he charged me a full hour’s rate; I called the company on 6th December and made a compliant
Richard who handled my compliant insisted that the charge was fair EVEN aft

The line number ###-###-#### was receiving a $25.00month to month discountWhen the Edge was established the $month tomonth discount was removed and a $Edge Smartphone discount was added Executive Relations offered MsB*** via email aone-time $credit
on the account and after months in the same devicesanother $credit to the account. MsB*** can contact *** Wat the below number Verizon Wireless appreciates the opportunity addressyour concerns and apologizes for any inconvenience this matter may havecaused. If you have any furtherquestions or concerns, you may contact me directly toll free at ###-###-####ext Monday through Friday between the hours of 8:00AM and 5:00PM ET

The Executive Office spoke with Ms*** regarding a $bill chargeMs*** stated she was
charge for a device she returnedWhile Ms*** did return the device, it was damaged
In an effort to resolve this matter, the Executive Office applied a $credit to Ms***’s accountAdditionally, the Executive Office provided a $courtesy credit for data overagesMs*** is satisfied with the resolution provided by the Executive Office
Verizon Wireless appreciates that opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:AM and 4:PM ET
Sincerely,
*** R Executive Relations

Went to purchase a phone from the Verizon on Mall Road in Florence, Ky on 11/and planned on using the device paymentI even told the rep, Jason, that I assumed that I would be paying $more per month and I asked him what my new bill would be and he told me times that my bill would be going down a couple dollars a monthI knew that this wasn't correct since I should've been paying $per month for the phone on the device plan but after the 3rd time I assumed that the plan that I was using was cheaper and they had be overcharging me all alongWhen I first asked about purchasing the phone Jason said let me work some numbers for you and came back with sets of numbersI asked him about each but he only wanted to say that the cheaper one was the bestI asked him what I was getting for the $that he was asking for and he said you are getting the phone and accessoriesNever once did he say that I was actually paying taxes on the phone and purchasing the accessories for a "bundled" priceA couple days later I get an email stating how the device payment plan works and so I call Verizon customer care and the gentlemen on the phone said yes indeed you have to pay the $fee each month for the deviceI don't have a problem paying the device fee as that is what I stated when I first talked to JasonThe problem is that Jason flat out lied so that he could bundle some accessoriesAfter talking with Verizon's customer care line I find that the reps actually make more money the more accessories they sellAs I stated, my complaint is that Jason flat lied and after talking with Dominique the store manager I'm not sure if Verizon trains them to lie, if the store manager traines them to lie or if this guy just went rogueIt's a shame too as I've been a pretty much satisfied Verizon customer for over yearsIf you are reading this just make sure that you know your bill is not going down and if you see Jason call him a liar

We have had many issues with the Customer Service of Verizon at the *** location specificallyWe got a call that they wanted to upgrade us for cheaper on day and that the price was going to be $We asked if there were any hidden fees, and that was the amount we would pay including taxThen we get our bill and it is over $dollarsWe wanted to correct the mix up and went into the Verizon store were the employee working proceeded to say, "you should have just paid the $200." We made the change to *** which for the more data is way cheaper Then we had more issues with Verizon because are final bill did not comeWe went into the *** store again, and when they asked my fiance what he needed help with, he said his final bill because we switchedThere only response was"ohh so your not a customer anymore.", walking away obviously talking bad about usThen our termination bill did not come, which I kept following up on because I make sure our bills get paidFor "some" reason we did not receive it and I called to ask to have us send another bill which they charged $more dollars forWe have been with Verizon for yearsAnother time at the *** location we also had the door shut in our faceWe went mins before closing because we had a question, their were still other customers insideI literally went to reach for the door to open and some person came up and locked the doorHorrible service

The Executive Office spoke with Mr*** regarding his matter resolvedIn an effort to resolve this matter, the Executive Office offered to apply an instant $credit to Mr***'s accountMr*** stated he would prefer to have a gift cardMr*** was informed communication will be sent to have another gift card submitted and emailed to [email protected]*** was made aware the process can take up to business hoursMr*** is satisfied with the resolution provided by the Executive Office

I contacted Stevens Plumbing to specifically address a water pressure problem in my shower; my request: clean out the thermostatic cartridgeStevens has serviced my building before, and supposedly addressed this same question in other apartments in my buildingThe scheduling associate at Stevens made clear in my initial phone call that access to my unit's shut-off value was necessary, which made clear to me that the nature of my request was understood
In my absence, my building's superintendent witnessed the Stevens technician (service date: 7/20/17) merely clean out my shower headWhen told by my superintendent that the cartridge should be cleaned out - what I specifically requested - as well, the technician said that it wasn't necessary and then declared on the invoice (no***) "pressure good."
Improvement with the water pressure has been not only negligible but also temporaryI tried calling to schedule a follvisit, but I was told they couldn't help me for a wee

Hello we called Verizon ahead of time to get a quote for a price of a phoneWe were then provided with the same quote by the manager checking us into the storeAfter waiting for over an hour, the customer representative we spoke with refused to honor that price and blatantly refused to allow us to speak to the managerAs the result of this error, we missed a $rebate to trade in the old phone since it was the last day of the promo

Upon receipt of your correspondence, we conducted a thorough review of Mr***’s accountWewere able to confirm Mr*** wasassessed $in access charges for his plan on his March 4, invoiceMr.*** contended that he requested his service be disconnected on
January 3,2015, which was not doneUltimately, a credit was issued to Mr***’s accountin the amount of $161.28, which included auto adjustments for taxes andsurcharges. Verizon Wireless appreciates that opportunity to respond to all concerns and apologizesfor any inconvenience this matter may have caused. If you have any further questions orconcerns, you may contact me directly at ###-###-####, Mondaythrough Friday between the hours of 9:AM and 6:PM ET