Verizon Wireless

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Verizon Wireless
Executive Relations
August 19,
I am writing in response to the complaint forwarded on behalf of Mr*** ***In the complaint, Mr*** expresses service concerns and he requests his Early Termination Fee waivedVerizon Wireless appreciates the opportunity to address Mr***’ concerns
I spoke to Mr*** and addressed his concerns and the above findingsIn an effort to provide a satisfactory resolution, I offered a one time courtesy adjustment of $Mr*** was satisfied with the resolution and had no further concerns.
Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:A.Mto 5:P.M(PST), Monday-Friday. For other account related matters, please contact Customer Service at ###-###-####
Regards,
*** H
*** H Executive Relations

December 21, This is in response to the above-referenced
complaint filed by B*** S*** and received by Verizon Wireless on December 20, 2016.
Upon receipt of this complaint, I completed a review of account number ***Our records indicate two device were purchased on Black Friday during the Trapromotion. We received two Samsung Galaxy Sdevices as trathat did not qualify for the promotion
In an effort to provide a satisfactory customer experience, I offered to buyout both devices on the account. This offer will fulfill the customer's expectation of the promotional offer and provided this months devices cost, $as an account credit. In addition, we discussed his current price plan, the Loyalty $plan on both lines. I advised I would be able to provide him with more data on the New Verizon Plan Large for an extra savings plus GB of promotional dataI changed the plan and backdated to the beginning of the current cycle. MrS*** was satisfied with the resolution and had no further concerns
Verizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ***Extension Monday through Friday between the hours of 8:AM - 5:PM
Sincerely,
Rhonda W.Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me only if they follow through
However, it took me over nine hours of my time to get this fixed after the first complaint was filed closed by you and this was offered and the filing of the second complaintThe lady yesterday was not nice or caring but wanted to argue and take even more of my time with her viewsI am grateful to leave such a messed up company after being a client for YEARSI image it will take hours to get the early term fee off my account after I leave and I am leaving and going to * * * ** Many people from my office have already switched they and are happyWe use to have good cell service with Verizon but we all started losing calls and the service went down hill over many monthsEven people in the area complain about it that are living in the homes in the areaThey are not maintaining their grid of service and they do not careNo you can not hear me hereI actually had to threaten to put up a large poster on my property to let others know about this to get the lady yesterday to give me what I was already in writing promised by the first Revdex.com complaintThis is awful service and I do not trust them to follow through on the offer. If they do not I will be filing a third complaint with the Revdex.comI am so sad that I have lost all this time, trouble, and told promises with VerizonI stood in their store, on a speaker phone and others heard *** state last week I was entitled to a credit of $then I only got one of $Then two hours with another rude person B***, gave me another $but still left me with a balance of $After that phone call I filed the second complaint. I received an text today stating I was getting a $credit, they are still playing games with me and not doing what they state to you they will doDO NOT trust them! If my Sept 6th bill is not correct just expect me file another complaint right away as this goes on and on with themThey deserve an F ratingAnd she sure made me sound like a deadbeat in her reply to you which is not the case at allI was told by another rep to wait to pay my bill until the credit was issuedI was told they would not cut off my services since it was their mistakeThat woman who spoke with me on the payment was the only decent one besides *** I spoke with, but he did not do what he stated he would eitherThey just lie to you to get you off the phone. Many times I was lied too and I can prove it, besides the failure to follow through on the offer from the first complain that *** promisedPeople need to know what awful customer service Verizon provides to customers, long term ones do not matter to themPlease keep this complaint open until I received the promised fixed bill on Sept 6thSince their track record with me is less than honestAnd yesterday her attitude was less than pleasantYou may post this for the public to viewMake their victim look bad, what an awful way to fix the mistakes Verizon made on my accountMy first complaint was filed June 19th and now it has been two months and is not fixed yetI have been promised since two months ago I could leave with out any term fees and that has not been the case at allOnce I leave I bet they will charge me and try to collect it too even with these two complaints filedI was told yesterday the $would go away in full and no term fee when I leaveI have no trust of that women at all after reading her take on me and my account in reply to youThis is Verizon's fault and they need to stop doing this to people
Regards,
*** ***

I wish to file a complaint against Verizon WirelessI went to the store and joined the IPhone for life plan and he upped my GB from to 16, supposedly for free and the representative assured me that my bill would not be more than $I received my bill and it was over $I called to complain, and the representative told me the store representative missed quoted my billThe phone representative took back the GB and put me back on the GB and supposedly gave me a credit to lower my billThe next thing you know, I was using to much data for the next few months, then it stoppedThe costs of the overage averaged out to the credit I had receivedThen I got a call for home phone service from a sales representative and he told me that my monthly fee would be $ When the device came I opened the box and looked insideI never used the deviceThen I got a bill, and it was doubled of what the representative told meSo, I called in again and told them I didn't want the serviceThe told me to take the device to the nearest storeI went to two Verizon stores and they would not take the device because the were independent of VerizonBy this time a few days have gone bySo, I called again, they said they would mail me a self addressed labelI called every week for three weeks telling them I have not received the labelThat I had a certain amount of time to return the device backFinally, a representative said, he saw how many times I had called in about the label and assured me the label would arrive in the next few days and he put a stop on the amount of time I had to return the deviceI send the device in, and after a few months, I said why is my bill increasingSo, I went over the bill and they were still charging me for home serviceI called in and the representative gave me a credit and up my GB back to GBNow, I have been using 10GB for yearsRecently, I decided to watch my data usage because I know that Verizon was going to get me again with the data usage to get their money back from my creditAt night, I would turn off my data usage and in the middle of the night I could see my phone lighting up, when I looked at it, I notice that the data usage was turned back on and the news was on my phoneWhen I called in about that, they claimed they couldn't do things like that with the phonesThe next thing I know, my data usage has doubled, mind you again, I was operating just fine for years with 10GB, so I called Verizon to inquireWell what do you know, they claimed it was my son who was using all of the dataI said, so since I have gotten a credit, your telling me we have doubled our GBThey claimed something could be turned on his device and he doesn't know itI said, if he doesn't know what makes you think he turned it on, it sounds like again, Verizon wants me to pay them and their staff and I can't afford thatI asked how could I get out of the contractsThe Verizon supervisor, told me we weren't under contract but we owed $for both I phones because we had only paid $per month towards the phonesNow, how ridiculous is that!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Date: Wed, Aug 10, at 1:PMSubject: *** *** ComplaintTo: "***@myRevdex.com.org" *** ***, After thorough investigation of *** *** ***’ complaint, we have determined that this is a simple case of misidentification of the source of *** *** issueWe
were hired by the owner, *** ***, on April 5, to replace the Air Conditioning Unit*** ***’ complaints go back to April 1, with a Home Warranty Company which failed to repair the unit, prior to the hiring of Snell Heating and Air Conditioning*** ***’ dealings and subsequent conversations are with the previous Home Warranty Company, not SnellAs a matter of fact, we do not do home warranty work nor did we visit the property in The tenant, *** *** ***, has merely confused us with the previous HVAC companies sent by the Home Warranty CompanyI attempted to speak with *** ***, but was only able to leave a voicemail messageThe property owner, *** *** *** who resides in Japan, was so pleased with our work in April 2016, he hired us to replaced his Main Floor unit on July of Unfortunately, *** ***’ complaints are with a different HVAC company and the Home Warranty providersThere is nothing more we can do for *** ***. Thank you,Joseph W

Complaint: ***
I am rejecting this response because:
I am willing to pay $to cancel my contract as of May 2016, I don't feel I should have to pay more. The one attempt I made to use the service, I was denied serviceI was on a gravel road, but it was not unsafe for a service vehicle to access my vehicle and I made that clear to the hum representative attempting to assist me when my vehicle was stuck. I think they just didn't' want to help me because when I make a claim or need service, they have to pay and I think this is a scam by verizon to not provide service, but collect money from unsuspecting customers. Please offer them $to cancel the service
Regards,
*** ***

This is in response to the above referenced informal complaint received by Verizon Wireless on April 19, In his rebuttal, Mr*** rejects the response provided by Verizon Wireless to his complaint. He maintains he is not responsible for the applicable Early Termination fee and billing accessed
As expressed in our letter, dated April 12, 2016, the Executive Office found no erroneous transactions or billing errors with Mr***’s accountUpon reviewing his concerns, a through review of his wireless account was completedOur records indicate, he previously requested his account number on December 7, in order to complete a port out requestOn January 23, 2016, the retail store confirmed with Mr*** his active Mobile Hotspot device wouldn’t provide service outside of the USHe expressed interest in disconnecting this line of service by switching to AT&T and was advised of the applicable Early Termination fee. Although a request to disconnect services was submitted as requested, disconnections occur on next bill cycle date which was February 13, The final bill generated the Early Termination fee as previously advised both on his purchase receipt, confirmation letter sent March 12, when service was initiatedBilling is incurred for monthly access charges until the end of the cycle as outlined in our Customer AgreementIn good faith and in the interest of providing resolution, we offered a courtesy credit of $towards the termination fee and $towards previous service and reconnection fees to bring this matter to a closeIf Mr*** would like to accept this offer, we ask that he contact us no later than April 25, Although we regret any inconvenience caused by this matter, this letter serves to confirm that our position remains the same.
Verizon Wireless appreciates the opportunity to respond to Mr***’s concernsIf you or Mr*** should have any further questions or concerns, please contact us directly at 800-435-ext between the hours of 8:a.mand 5:p.mEST., Monday through Friday
Respectfully,
Executive Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

VerizonWireless Executive Office has researched this account matter extensively; ithas been determined Ms***’s initial contact was made to Verizon Wirelesson January 6, 2015, regarding lineending in ***Ms*** requested for line to be suspend without billingdue
to device was lost/stolenOn February 2, 2015, Ms*** was sent aletter notification regarding reconnection date for line ending in *** and aninvoice statement after line was reconnectedMs*** stated she requestedto have line *** cancel due to device was stolenOur records only show therequest for suspensionIn an effort to resolution to this matter and customersatisfaction, as a one time courtesy, applied a credit of $346.73, due to line*** has no used after reconnection from our lost/stolen listMs*** hasaccepted our offer and is satisfied. Verizon Wireless regrets any inconvenience theabove matter may have caused Ms***, and appreciates the opportunity givento resolve these account concerns. Should Ms*** have any questions, please call me directly at (***)*** *** *** between 10:00am and 7:00pm EST, Monday throughFridaySincerely, ***W.ExecutiveRelations

September 08,
justify;" mce_"text-align:justify;"> This letter is in response to the recent complaint filed by Gregory K*** *eceived by Verizon Wireless on 08/31/In her complaint, Deborah K*** contacted the Executive Office regarding her issue with data overages on her accountIn her complaint, MsK*** stated that she has been having issues with going over her data allowance each month. Upon receipt of this complaint, I completed a review of account number ***Our records showthat MsK*** has been a loyal customer since 2010. The account shows that she is on the Verizon Plan XXLarge GB with GB of bonus data.. After reviewing the account, the data usage showed that line ###-###-#### averaged in the past three months and is using the most data on the accountWe recommended to MsK*** that she can change to the new Verizon Plan to help avoid data overage charges. With Safety Mode, the account members will stay connected at reduced speeds until the next billing cycle and this plan will eliminate surprise overages on all lines on the accountSafety Mode is available at no charge on all sizes of the new Verizon Plan. I advised her I would send her more information to her email address for the new Verizon Plan. MsK*** said she would discuss this information with her husband and contact me if she had any questions or concerns regarding this plan Verizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-#### Monday through Friday between the hours of 8:AM - 5:PM ET. Sincerely, De'Marcus W.Executive Relations

When my wife replaced her old phone an Swith the new S The sales person said there would be a $Connection fee We did not think anything of it because two years ago the fee was $ Before we went to replace the phone we called a Verizon support person and was told her plan cost would not change when we replaced her phoneNow that the first bill has arrived for one phone It is $plus taxes & etc We called Verizon and were told that the connection fee is now monthly It was also explained to us that it would have been only $ If we had gone with a payment plan instead of buying the phoneWe asked what happened to the plan she was on and were told that plan is no longer available They suggested we could return the new phone and go back to her old phone But she had to surrender her phone when the new one was purchasedSo bottom line is she is paying almost twice what she expected We thought we did our homework We have been with Verizon for over years No customer loyalty

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me
Thank you so much for your kind and timely helpThe case which was not getting resolved was solved in a dayVerizon wireless has taken away all my charges and have reinstated my services
I am highly obligedThank you againRegards,
*** ***

Just very disappointed in how I was spoken to today by a Verizon customer service rep Have been with Verizon for many years until nowHad to leave for a more affordable plan elsewhere Did not realize I had a final bill due Representative called me at my place of employment and said I needed to pay or I would be turned over to collections To start off with I have never been a day late in all the years I was a Verizon customer Extremely inappropriate phone call

I sent them an IPHONE PLUS for trade in which was valued at $once they received they stated that the power button did not work which is not true and instead of $they gave me $credit???? how is my IPHONE plus worth dollars? I asked there must be a mistake cause I know my phone it was in excellent condition can someone recheck it the answer was no I asked can I get my phone back answer is no and I asked can you be reasonable in determining the value answer was noI spoke to the Lead supervisor from California her name was YaniI feel like I am robed by Verizon I just want to drop my four lines with them and go back to my old carrier

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
But it came after I changed providersIt could have been resolved if the provider would have done as they said after the first callTook a lot of time ,calls and the Revdex.com getting involved to fix
Regards,
*** ***

Hello, I have been a Verizon Wireless customer for over a decadI recently had major problems after filing a claim with your parter AsurionI filed a claim after dropping my phone and cracked my screenAsurion provided awful service and their replacement phones were junk in my opinionI had to call to report a female having a heart attack and my phone would not connect the callI had to knock on several doors in the neighborhood to find someone with a phone, which caused an unnecessary delay for a patient in dire need of an ambulance statI finally received a new phone from Asurion after they heard about the unconnected call and possible consequences with their faulty refurbished equipmentVerizon Wireless has been wonderful and very professional and friendly helping me activate my replacement phones and answer all my questionsVerizon employee Lexie S*** at your corporate store at *** S *** ** *** ** was nothing less than wonderfulShe helped me on occasions when I went into the store to get my phones activated and she took all the time I needed to answer my questions about the IPhone and iPadNote, these are the first Apple products that I have ownedI was blown away how Lexie accepted responsibility for my issuesShe was truly concerned about my problems and did everything possible to help me! Lexie is an asset to the Verizon Wireless corporationAfter writing a nice positive and honest review about my Verizon experience, I would certainly hope that Lexie will receive recognition and awarded for her stellar customer service! Lexie also put a tempered glass screen protector and did an excellent jobOn my next Verizon visit, I certainly hope that Lexie is made aware and rewarded for my letterI work for a large government employer and we also utilize Verizon WirelessI will also forward my positive experience to VZW Executive RelationsThanks!

Do not buy a case for your phone from Verizon they clearly do not stand behind their productsMy son bought a phone and a case, that we were assured by their salesperson would protect the screen from being cracked He dropped it coming out of his car about feet from the streetIt was badly cracked with internal damageI bought my own case for my phone on Amazon, same price as Verizon with warranty Verizon would do absolutely nothing for me except charge me the full cost to replace itLuckily I had insurance which is independent from VerizonBuy you accessories elsewhere I have learned

Upon receipt of this complaint, a thorough review was completed by Executive RelationsKirsten H*** sent in written
correspondence to the Revdex.com because she states she ported out her numbers and the account remained active for MTN ###-###-#### resulting in being billedExecutive Relations offered an assurance of help and expressed that the experience described is certainly not characteristic of the service we aim to provideExecutive relations reviewed the account and the billMsH*** cancelled/ported out the numbers ending in *** and.*** numbers on The number ending in *** the number in question was disconnected on On MsH*** called in to inquire about the line and was advised that there was no supporting documentation that requested for the line to be cancelled, as a result the number ending in *** was cancelled on
Our level of customer service is of the utmost importance; as a gesture of goodwill Executive Relations will adjust $of the $balance leaving valid charges of $The charge of $was due April 2, on the March 7, bill cycle and the port out/disconnect happened on The account has not been written off it is still being held in-house as of However, to make your final payment of $please contact *** at ###-###-####Verizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 9:AM and 6:PM EST