Verizon Wireless

Review: BILL FOR DECEMBER CAME IN WAY OVER. CALL REP BY THE NAME OF [redacted]. SHE SAID THAT THEY WOULD CREDIT ACCOUNT IN THE AMOUNT OF $580.00. THE NEXT BILL CAME IN AND THE $580.00 HAD BEEN INCLUDED IN THAT BILL. CALL BACK AND SPOKE TO [redacted] AND [redacted]. [redacted] CLAIMED THAT THE OFFER HAD BEEN REJECTED. OFFERED AND 25% DISCOUNT. TOLD HIM WHAT [redacted] SAID BUT HE SAID HE COULD ON DO WHAT THE SUPERVISOR TOLD HIM. CALLED BACK AND TALKED TO [redacted] AND SHE SAID THAT SHE WOULD GET THE SUPERVISOR TO PULL THE RECORDING OF [redacted] AND MY CONVERSATION AND SSID THAT IF [redacted] TOLD ME THEY WOULD CREDIT MY ACCOUNT THE $580.00 THAT IT WOULD BE TAKEN CARE OF. SHE SAID THAT SHE WOULD SEND A MESSAGE TO THE SUPERVISOR TO PULL THE RECORDING. [redacted] ALSO SAID THE A REP WOULD CONTACT ME WITHIN 7 TO 10 BUSINESS DAYS WITH THAT INFO. STILL WAITING FOR THAT. THE NEXT BILL CAME IN THE SAME WAY WITH THE $580ADDED TO IT. CALLED BACK AND TALKED TO PEARRACY.EXPLAINED THE SAME THING OVER ND HER REPLY WAS THAT IT WOULD ONLT GET [redacted] IN TROUBLE.I ASKED TO SPEAK TO A MANAGER TO GET THEM TO GO BACK AND LISTEN TO THE RECORDED CONVERSATION BETWEEN [redacted] AND I. WAS TOLD THAT A MANAGER WAS NOT AVAILABLE. SERVICE WAS TURNED OFF ON MARCH 20 2015. CALLED BACK AND TALKED TO T[redacted]. EXPLAINED THE WHOLE THING OVER AGAIN. ASKED IF ALL THE CONVERSATIONS WERE RECORDED AND KEPT AND HER RESPONSE WAS YES. SHE THEN GOT A MANAGER BY THE NAME OF [redacted] ON THE PHONE AND I EXPLAINED THE SAME THING TO HER . SHE SAID THAT THEY WERE NOTES IN THE FILE BUT WOULD NO DISCLOSE ALL OF THEM. NONE OF THE REPS WOULD GIVE THEIR LAST NAME.STACY DID TELL ME THAT SHE WOULD PASS THE INFO ON TO ANOTHER MANAGER BT THE NAME OF CHRIS AND WOULD HAVE HIM GIVE ME A CALL. HE CALLED AT 6:22 PM AFTER I HAD LEFT WORK. HE SAID IN THE MESSAGE THAT DUE TO [redacted] NO LONGER WORKING FOR VERIZON THAT HE COULD NOT RETRIVE THE MESSAGE IN QUESTION AND THAT THERE WOULD BE NO $580.00 CREDIT TO THE BILL. HE SAID THAT HE COULD OFFER A 25% DISCOUNT ON THE AMOUNT WICH IS $145.00 .Desired Settlement: PULL THE RECORDING OF THE CONVERSATION BETWEEN [redacted] AND MYSELF AND LISTEN TO THE STATEMENT WHERE SHE SAID THEY WOULD CREDIT MY ACCOUNT THE $580.00

Business

Response:

Executive Relations conducted a thorough review of Ms. [redacted]'s complaint and concern. Mr. [redacted] had the Cantenna installed for internet usage. During the month of December there was a spike in usage charging Ms. [redacted]'s account $580.00. During a call into Customer Care on January 12th, 2015 Ms. [redacted] was promised and issued a credit of $580.00 to offset the overage charges. On January 13th, the credit adjustment was denied by a supervisor. Ms. [redacted] had been a Verizon Wireless customer since 1998. In the interest of goodwill Executive Relations offered to issue the full amount of $580.00 originally offered to Ms. [redacted]. Ms. [redacted] accepted the offer and is satisfied. Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’s concerns. Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If there are any questions regarding this direct correspondence, please contact me directly at ###-###-####, ext: 2143744. I am in the office, Monday – Friday, from 8:30 a.m. until 5:00 p.m., EST. Sincerely, [redacted] M.National Executive Relations – Verizon Wireless

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

But it came after I changed providers. It could have been resolved if the provider would have done as they said after the first call. Took a lot of time ,calls and the Revdex.com getting involved to fix.

Regards,

Review: I upgraded 2 phones in February. [redacted] was the person who upgraded my plan and phones.My monthly bill should be about $230 before tax.But I paid $289 for the first month because [redacted] told me I will get credit back next month.The amount should be about $210.But now I got a bill with $255 and I called the store and was told [redacted] left the store.And there is no way I can find him.I called the store and 611 (Verizon wireless support for many time, but the issue is not solved.Desired Settlement: I want Verizon wireless credit my account as [redacted] promised.

Business

Response:

There is currently a $90 credit on Mr. [redacted]'s account. On 4/15/15 - $85 credit was applied for the plan access & on 4/27/15 $5 credit was applied for the late fee. All adjustments have been applied. Because of the adjustments, Mr. [redacted] currently has a zero balance on his account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Within 12 months I have paid $7,658 on my cell phone bill and my phone bill still tells me that I owe $1,200 I pay my bill more then once a month and my phones keep getting turned off for non payment. My yearly bill should be around 4,200 (with my monthly bill being 350 a month and it shouldn't be that high) even if my phones got turned off every month that is still only another 1080 and my yearly bill would be 5300. so I don't understand how I have almost doubled that payment and yet still getting my phone turned off for non payment . I think I am being ripped off!!Desired Settlement: I want my phones back on and this matter looked into!! It's ridiculous that a cell phone bill is more then a mortgage payment!!! Verizon needs to be looked into!!!

Business

Response:

October 30, 2015 I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains she does not understand how she is making payments each month and continues to get interrupted. Ms. [redacted] requests assistance regarding this matter. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns. I spoke with Ms. [redacted] to address her concerns and my findings. I explained her monthly billing costs are directly related to the balances carried month over month. In an effort to provide a satisfactory resolution, I offered to apply a one-time adjustment of $240.00 for her reconnection fees. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:30 a.m. and 5:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, [redacted] A. [redacted] A. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I cancelled service on 12/04/2015 and transferred phone number to another carrier on 12/04/2015 which is 2 years from the date the contract was initiated. Verizon has included a $120.00 early termination fee. When I called to inquire how to resolve this issue, they stated I would have to reactivate the phone for an additional 24 hours which would also incur another bill and reactivation fees as service dates were 11/05-12/04.Desired Settlement: Requesting that the early termination fee be waived. I have every intention of paying my last months bill, as I have been a loyal customer in good standing during the 2 year contract period as records indicate. I feel the early termination fee of $120.00 is substantially over-exaggerated.

Business

Response:

Upon receipt of this complaint, a thorough review was completed. Ms. [redacted] expressed her dissatisfaction with being charged $120 early termination fee on the line ending in #[redacted]. Ms. [redacted] believed her contract ended on December 4, 2015 and should not have been billed a penalty for deactivating her services. Please accept our sincere apology for the difficulties you experienced with our company. The experience you described in your complaint is certainly not the high level of service we aim to provide. After further investigation, the contract end date was December 5, 2015. Ms. [redacted] cancelled one day prior to the actual date. We valued and appreciated your business during your active service with Verizon Wireless. As a gesture of goodwill, we have extended a courtesy release from her contract and waived the $120 early termination fee. Ms. [redacted] accepted the resolution and is satisfied with the offer. Verizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 9:00 AM and 6:00 PM EST

worst of worst

I'm a verizon wireless customer. recently upgraded to iphone 6. but I didn't unbox the new iphone, I want to give it to my wife as a gift. so I need to switch my phone number from iphone 6 back to my old iphone.

Went to this [redacted] verizon wireless booth and asked for help. the guy worked there, he just want to fool me around. at the first time, he told me that after upgraded, my old sim card is a dead body, can't put phone number back to it and ask me to buy a new sim card at $25. after I told hime, I had a successful switched back last year, he changed his story, told me this year verizon changed policy, can't switch back to old sim card, all I have to do is buying a new sim card at $25.

I didn't believe him. went back to home and chated online with verzion customer service perosn, Uver. he is very helpful and asked for my phone's IMEI and ICCID number, within 1 minute, he switched my number back to the old sim card. they are different!

I was very angry about that guy at booth. he is such a dishonest person. fool people around and wasted people's time.