Verizon Wireless

April 29,
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I am writing in response to the complaint forwarded on behalf of Mr*** ***In the complaint, Mr*** explains he was billed Early Termination Fees of $per line for disconnecting Jetpack lines of serviceHe states he returned the device within days of activationHe requests to have the fees waived due to insufficient disclosure of the chargesVerizon Wireless appreciates the opportunity to address Mr***’s concerns
Mr*** purchased new lines of service on March 30, He subsequently returned the devices and requested the lines of service be permanently disconnectedMr*** was billed Early Termination Fees in the amount of $($per line), but the fees were subsequently waived since he returned the equipment within the allowed 14-Day timeframeMr*** also expressed dissatisfaction in not being properly advised on how data usage is accrued on the JetpackHe subsequently needed to increase his plan significantly to accommodate the increased usageThe penalties have already been adjusted, and Mr*** has received additional usage adjustments in the amount of $I advised I would issue an additional adjustment of $to cover the increased plan charge and the Activation Fee
Mr*** agreed to restart the Jetpack line of service since he is more aware of how the device effects his billThe Executive Office agreed to waive the Activation Fee and the price of the deviceMr*** was satisfied with the resolution and had no further concerns
Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:a.mand 5:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####
Sincerely,
*** G
*** G Executive Relations

Complaint: ***
I am rejecting this response because:
Most of your Company's statements begin with 'sincere' apologies but you are not willing to admit your mistakeYour last offer was to to waive half the amount that is supposedly dueUnless your mistake is completely
removed from my account (which no longer exists, according to your voice recorder), I believe that talking
on the phone would be useless for I'm afraid that you may not like my tone or what I may say
I do not believe I should pay even a fraction of your mistake or inability of your representatives to
service your customers the right way.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Verizon is making us pay a extra $for the unlimited data because our contract has expired. Ms* *** who was unprofessional and rude told me the change was on my October bill. This COMPLETELY UNEXCEPTABLE
Regards,
*** ***

August 12,
Attention: *** *** Revdex.com of New Jersey
Whitehorse Hamilton SqRd.,
Building A, Suite
Trenton, NJ
Re: Case No*** / Account No *** Dear Ms
***:
I am writing in response to the complaint forwarded on behalf of Ms*** ***In the complaint, Ms*** explains she spent more than hours in one day troubleshooting her malfunctioning deviceShe is requesting a new phone, a refund of the ringtones she had to redownload and six months of servicesVerizon Wireless appreciates the opportunity to address Ms***’s concerns
Upon account review, Ms*** made several calls and started several chat sessions on August Ms*** was advised the device is out of warranty, which is why we would not compensate for the ringtone purchasesA Network Resolution Bureau ticket was filed in regards to her Verizon Cloud issues, and the resolution confirmed there was information stored in the Cloud and we needed to attempt to restore again
I spoke with Ms*** to address her concerns and the above findings She advised she could not download ringtones and we discovered she was attempting to purchase the ringtone/ringback tone bundle and the purchase would not process because the ringback tone was already in her jukeboxShe successfully downloaded the ringtone onlyAs I am unable to verify the ringtone purchases, in an effort to provide a satisfactory resolution I offered to credit the $she advised she had paid to redownload the ringtonesIn addition, I offered to replace her device outside of the warranty and she agreed, however, the device is damagedI offered to send her a replacement device and when the Damaged Device Fee charges, I would credit to the point of $as she has WPP insuranceMs*** agreedI set a follow up call with Ms*** for September to review for the Damaged Device Fee adjustmentMs*** agreed and found satisfaction in the resolution provided
Should the Revdex.com or Ms*** have any questions regarding this response, please contact me at *** *** *** *** between the hours of 8:a.mand 5:p.m(PDT), Monday through FridayFor other account related issues, please contact Customer Service at (*** ***
Sincerely,
*** **
Executive Relations

April 10,
I am writing in response to the complaint forwarded on behalf of Mr*** ***In the complaint, Mr*** explains he incurred $in data overages on his Home Fusion Broadband line of service and is requested the overages be credited in full
Verizon Wireless appreciates the opportunity to address Mr***’s concerns
I corresponded with Mr*** via email to address his concernsIn an effort to provide a satisfactory resolution, I credited his account $towards the $in overagesThis adjustment will reflect on his April billing invoice
Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:a.mand 5:p.m(PDT), Monday through FridayFor other account related issues, please contact Cus***er Service at ###-###-####
Sincerely,
*** *
*** ** Executive Relations

Hi, on April 13, I bought an IPhone for new line and was told it was a NEW phoneThis weekend I noticed it said Certified Pre-Owned phone on the box which is not what I boughtVerizon said yesterday it was a new phoneToday, I spoke to Apple who confirmed it was a refurbished used phoneI am requesting a replacement new phone for my used one under the notion that I was sold the wrong device Verizon is unwilling to replace my device

Dear Revdex.com, RE: *** *** Storage West Self Storage Longmont, CO
Unit #*** Date of Loss 7/3/Let me first start by explaining what Mr*** has notTenant Property Protection (TPP) is simply a vendor providing services to the storage facility, Storage West Self Storage in Longmont, CO. TPP has no control over what security aspects are provided as amenities at the storage facility and no control over notification or communication with the tenant until a claim is presented. As part of the lease agreement, Storage West incorporates wording into the lease that becomes part of the lease in order to provide certain protections for their tenant customers stored property for events such as burglary and water damage among othersTPP provides the indemnity to the Storage Facility and claim services for their extension of this protection to their tenants under leaseTPP also handles claims on behalf of Storage West. Tenant Property Protection is not an insurance company nor is the protection offered “insurance” to the tenant, simply a condition of the lease providing certain protections for the tenants stored possessions Revdex.com Letter attached

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and- *** ***

I spoke with Ms*** with her concerns regarding her equipment refundOctober 8, Ms*** completed a device upgrade on mobile number ###-###-####She returned the device because it was defective. Our warehouse received the equipment back on 11/20/and issued a
refund in the amount of $The returned equipment had to arrive back before we could order another on same mobile number. Ms*** was offered the option to purchase another IPHONE at the full retail price ($903.11) on mobile number ###-###-#### and was told that once we received the defective device we would credit the difference. The credit was not applied. As a means for resolution I sent her a free accessory and issued the credit owed in the amount of $Ms*** was grateful and satisfied with the resolution

In this complaint, Mr*** expressed concerns about his final billing charges on his account
Upon receipt of this complaint, I completed a review of account number ***Our records show that Mr*** previously spoke with the Executive Office regarding his concerns on June 2, The Executive Office explained the billing details to Mr*** and offered a courtesy credit of $due to the disconnect occurring at the end of the billing cycle when a port out is completedMr*** also made a payment of $and spoke with the financial services team to set up payment arrangement on his accountMr*** considered his concerns resolved
Verizon Wireless appreciates the opportunity to respond to concerns
*** **
Verizon Wireless Executive Relations

July 20,
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I am writing in response to the complaint forwarded on behalf of MsKathleen H***In her complaint, MsH*** states she was charged $for exceeding her monthly data ***owanceShe further explains that she has data limits on her account to prevent overages on her accountMsH*** states she was issued a credit of $on her account and is requesting an adjustment in the amount of $Verizon Wireless appreciates the opportunity to address MsH***’s concerns
Account records show MsH*** has been issued a $adjustment toward her account for the overages she was disputingThe adjustment reflects on her July 15, billing statementSeveral unsuccessful attempts were made to speak with MsH*** to address her concernsThere is no additional action needed by Verizon Wireless at this time
Should the Revdex.com or MsH*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:a.mand 4:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####
Sincerely,
David A
David A Executive Relations

April 8,
I am writing in response to the complaint forwarded on behalf of *** ***In the complaint, Mr*** disputes a $non-return fee for a device he states was returnedVerizon Wireless appreciates the opportunity to address
Mr***’s concerns
Upon account review, our order tracker shows tracking number *** was not received at the warehouse, which resulted in the non-return fee charge
On March 18, 2015, our offices spoke with Mr*** to address his concerns and the above findingsMr*** accepted an offer for a credit of $towards the non-return feeOur offices also credite reconnection fees as a courtesyMr*** confirmed the issue is resolved and had no other concerns
Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:a.mand 7:p.m(MST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####
Sincerely,
Executive Relations

This office spoke with Mr***-*** regarding his concern. He advises that he had recently purchased a new prepaid device to replace his current phone. After he made the purchase, he learned that he was purchasing a new service. He expended $before taxesI offered to credit his account in the amount of $50.00. Mr***-*** accepted this offer and states that he is satisfied with the resolutionVerizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:AM -5:PM ETSincerely,
*** EExecutive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is "reasonably" satisfactory
to me.
This compliant was not
about "Verizon Edge" eligibility It was about the reason why I
was notI still do not understand why I had to file a complaint thru the Revdex.com
to resolve this issue (note: I had also filed a complaint thru Oregon's Department of Justice / Consumer Affairs / Public Utilities Commission)I had talked with Verizon Wireless Consumer Services
(twice) and their fraud department to find out why, get details & try to resolve this
issueIn the end, they wouldn't get into the details of the issue and only
offered a "band aid" solution that was not acceptableThe only item
I received was a letter from Verizon Wireless credit department stating I had
an "unpaid final account" that's it no specifics. I wrote a letter the Verizon Wireless credit department disputing this
"unpaid final account"Never heard backI guess Verizon Wireless
uses the Revdex.com to formally handle consumer complaintsPerhaps Verizon Wireless
should inform all consumers that their complaints should be handled thru the
Revdex.comIt worked for me but I'm disappointed that I had to go thru these steps to have the issue resolved
Regards,
*** *** **l

When I was moving, my internet provider that I currently had did not have service at my new home They offered a deal with me that included a package with Verizon, and they promised I would have 4G LTE coverage I also told them how much I use the internet, and they told me what plan to get Once I moved, I realized I did not have service with Verizon This was difficult because I am taking online classes I also kept going over on data, even though I was barely using the internet I called to cancel the service, and I had no problems A week later, I checked my online account and this change had not been documented at all I called again, and they made me pay the termination fee and had no record of the cancellation the previous customer service agent supposedly did for us

March 25,
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Attention: *** ***
Revdex.com of New Jersey
*** *** *** *** *** *** **
*** ** ***
Re: Case No*** / Account No***
Dear MsBocchicchio:
I am writing in response to the complaint forwarded on behalf of Mr*** ***In the complaint, Mr*** states he made small payments toward his account due to a financial hardshipHe further explains he received a collection letter for a balance of $Mr*** requests to have his account balance expunged and removed from any collection treatmentVerizon Wireless appreciates the opportunity to address Mr*** concerns
Account records show Mr*** had a Verizon Wireless Jetpack which was effectively disconnected on October 8, A final billing statement with was sent to Mr*** with a remaining balance of $The remaining balance included as past due amount of $with a current balance of $due by October 3, On September 9, 2015, a payment of $was made which brought the balance to $Since the final billing statement two payments of $were made on November 13, and December 10, The payments made on the account brought the customers account balance to $Due to the account not being paid in full, the account was written off with a balance of $on January 18, Mr*** may contact ***, Burges and Wolf at *** to settle the remaining balance of the account
Several unsuccessful attempts were made to speak with Mr*** to address his concernsIf Mr*** would like to address his concerns, he may contact me at the number listed belowThere is no additional action needed by Verizon Wireless at this time
Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at *** *** extension *** between the hours of 7:a.mand 4:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at (*** ***
Sincerely,
*** **
*** **
Executive Relations

*** *** stated that she was duped into purchasing a tablet and she does not want it. She stated that she has received notifications of
reaching her data allotment and does not know what that meansShe stated that she was misled into thinking the tablet was on sale and did not know it would be $per month*** *** stated she feels trapped and that Verizon Wireless took advantage of senior citizens
The Executive Office apologized to *** *** for any misinformation received from the sales channelThe Executive Office offered to disconnect the tablet, waive the $early termination fee, and send a return label to the billing address so that *** *** can return the unwanted device. *** *** expressed satisfaction with the concessions offered

On April 8, 2015, I spoke with Ms*** regarding her concerns about the data overage charges on the March billing statement in the amount of $ A thorough review of the account revealed that the account is properly set to receive the notifications but the customer did not
receive the appropriate alerts. A trouble ticket has been filed and sent to the customer. Prior to speaking to her a credit of $was issued as a credit on the account for the overage. I added an adjustment of $to remove the remove the remaining overage charges. Ms*** was satisfied with the resolution

In review of the complaint, Ms***
stated she has received a bill in the amount of $and was under the assumption her account was closedMs*** has requested this charge be removed immediatelyIn review of the account, Ms*** has been charged an Early Termination for canceling service prior to the end of the contract end date on line ending in ***
The Executive Office spoke with Ms*** regarding her concernsShe explained she had requested to cancel the line in April and one of the lines remained activeTo address Ms***’s concerns, we have honored her request and her account is satisfied in fullMs*** was satisfied with the resolution and we consider this matter closedVerizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:AM - 3:PM ETSincerely, S*** BExecutive Relations

VERIZON IS A SCAM! They have THE WORST customer serviceI have been on hold for over minutes with them to fix a problem with my phone and still nothing is resolvedThe day my account ends with them I am jumping shipThey over price and under deliver