Verizon Wireless

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

August 18, 2015
I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] explains he was advised he would receive two, $100.00 bill incentive credits for porting into Verizon Wireless. He is requesting we honor...

the $100.00 promotion with a credit to his account. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’ concerns.
Upon account review, Mr. [redacted] does qualify for the bill incentive credit and the $100.00 has been applied to his account.
I spoke with Mr. [redacted] to address his concerns and the above findings. I advised Mr. [redacted] of the timeframe it would take for the credit to apply and offered to follow up, which he agreed to. Upon follow up, the $100.00 credit was applied to Mr. [redacted]’ account.
Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PDT), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.
Sincerely,
[redacted] S.
[redacted] S.
Executive Relations

The discount has now been updated. An adjustment of $13.20 was applied to the account on 6/15/15 and an adjustment of $11.20 was applied by the Executive Office so that now Mr. [redacted] has received the $25 credit that he states he was promised.

I have an absolute love hate relationship with verizon. I love verizon's cell reception, it's the best whenever I've compared with anyone in my area against [redacted], etc. I originally switched to Verizon from [redacted] because of the spotty coverage I had.
I absolutely hate Verizon's "customer service." We just adjusted our plans to move my plan over to become part of my wife's family plan. So instead of paying my $65/mo fee and her $120/mo fee we could add my line for a total of $140/mo. We've had experience with poor customer service from verizon and double talk from their reps so I called in on my number and ask about transferring.
Great news, the rep said since it was verizon to verizon there wouldn't be any associated costs. My wife called in and ask a different service advisor about adding my line. Great news, no additional costs for switching shouldn't be a problem. We got an email from Verizon a couple days ago with a confirmation entitled "no surprises" confirming our next bill.
We switch the plan and get a bill at 3am this morning for over $300... Good Morning! After 45 wasted minutes on the phone (and racking up minutes against our next bill) and being handed up the ladder. We were told that the "service advisors" we talked to were correct, but now there were fees that had been added in and because we changed our bill mid-cycle we had "gone over our minutes and data."
First thing is my plan was unlimited minutes and my wife's plan was unlimited data. No one was over anything. Second, we had ask the previous service advisors many specific questions before and during making the adjustments about any fees that would be applied, they had said none. We verified our next bill with the Verizon service advisors before, during, and after making the change since we've had bad experiences in the past with surprise fees and charges.
Hours later we are still on the phone with Verizon, the issue is still unresolved, the service rep we have on the phone apparently has no idea what the past service reps did and needed a 5 minute break to review the changes to even get a grasp on what was going on. While she did call us back, how much is our time worth? How much is the hours of work tracing changes in billing and plans to try to figure out what happened worth?
I don't mind paying more each month to have great reception, having to go to war with service reps and arm wrestle out "he said, she said, they said" to get to a correct bill isn't worth the time and energy. After being customers for over a decade are very disappointed with Verizon's customer "service" yet again and don't recommend them if you are looking for a service provider.
You won't find this in the complaints section since I'm sure we would get a message back from Verizon stating something like... "Dear Valued Customer, We are so sorry to hear that you haven't been completely satisfied with your recent experience..." But as the old adage goes, actions speak louder than words.
After years of terrible customer "service" the actions say Verizon doesn't give a rip about faithful customers and will rip them off. It's kinda funny that you get an email stating no surprise charges right before you get surprise charges.

Upon receipt of the correspondence, Verizon Wireless reviewed the Switch Promotion for account number [redacted]9-0[redacted].  On July 11, 2016, we...

spoke with Ms. Tami C[redacted] and informed her of our findings.  Ms. C[redacted] states she only received on submission reimbursement.  We were able to confirm the reimbursement amount Ms. C[redacted] received.  As a measure of good faith, we offered to issue an account credit in the amount of $905.71, which is equivalent to the buyout amount for the other two numbers minus the trade – in amount received.  Ms. C[redacted] accepted the credit and is satisfied with the outcome.

I've been a Verizon customer for 8 years and I have to say their policies and customer support is terrible. They pay no attention or care for customers.
I have called in March '15 to give notice for terminating my contract. However my contract got canceled in August. All this so they can charge me service for few more months. Talking to customer support (other then the executive group) doesn't help, they were rude and gave me a different story every time I called. Do yourself a favor and stay away from this dishonest wireless carrier. They used to be good 7 years ago but now it should be bottom choice for anyone.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted] was offered a courtesy credit of $255 for 50% off of service at $153, $62 for sales tax for Certified Like New Replacement phone, and $40 for one month of service for disconnected phone line ###-###-####.We truly apologize for the inconvenience this has caused.Should Mr....

[redacted] have any questions regarding this response or their concerns, they may contact the undersigned at ###-###-#### between the hours of 9am - 6pm.Respectfully, [redacted]

May 05, 2016

Ms. [redacted] Revdex.com 1700 Whitehorse Hamilton Sq. Rd. Trenton, NJ 08690

RE:     Complainant: [redacted]           Case Number: [redacted]

Dear Ms. [redacted]: This letter is in response to the recent complaint filed by [redacted] received by Verizon Wireless on 05/05/2016. Ms. [redacted] is requesting consideration of a reduced cancellation fee when terminating her Hum device.

On February 26, 2016 our office responded to offer a credit for 50% of the termination fee. Ms. [redacted] responded to decline our offer. On May 5, 2016 the Executive Office of Verizon Wireless received a rebuttal to our original response. Ms. [redacted] is requesting that Verizon Wireless honor a $20.00 ETF on the Hum device as opposed to the previously offered $60.00.

Based on totality of circumstances surrounding Ms. [redacted]’s reason for cancellation, I have agreed to cancel the Hum device without penalty. Additionally, I have offered to issue a $50.00 credit for the service that Ms. [redacted] paid on the Hum device over the past five months. Ms. [redacted] is not expected to return the Hum device. Ms. [redacted] has expressed satisfaction regarding the resolution to her concern.
Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at [redacted] Monday through Friday between the hours of 8:00 AM - 5:00 PM ET.  Sincerely,
Jennifer S. Executive Relations
CC:     [redacted]            141 Governors Dr Sw            Leesburg VA 20175

[redacted] contacted the Revdex.com due to recent activity that took place on his Verizon Wireless account.  The account holder's daughter was travelling in Florida when she lost her equipment.  She would have to fly back without a phone and he did not want that to happen.  Mr. [redacted] added an account manager to the account by the name of [redacted]n who went into the store to purchase a new device for the account holder's daughter since she is under 18 years of age.  He had already paid off the previous device so he just needed someone to be able to assist his daughter at the store in Florida with getting a new device under the device payment plan.
[redacted]n went into the store and received the new device, however he stated that at that time he was offered a free tablet which he accepted as well.  The customer stated that he was not aware that the free tablet would add to the monthly bill with the line access charge and also that a brand newline was added to be able to receive it.  Once the account holder's daughter got back home, Mr. [redacted] did take the tablet back to a store in his local area, however he had already been charged.  The line was cancelled and the early termination fee was waived.  I assisted the customer by adjusting charges on the account that he was billed for with the tablet.  I adjusted the restocking fee that he was charged for in the store, the activation fee, as well as what he was charged for the days that the service was active which came to $110.92.  I also explained to him that anytime he adds someone as an account manager, it gives them the option to agree to any lines being added, equipment being purchased, and changes being made to the account.  The account holder is responsible for this so he should be mindful of that in the future.  Mr. [redacted] is satisfied with the resolution that I provided, there will be coaching submitted.
*March 30, 2016[redacted] contacted the Revdex.com regarding information that he was informed of when he completed a rate plan change on his line.  The customer had questions about the rate plans and wanted to know if there was something that would be a better option for him, meaning if he could get more for the same cost that he is currently paying or less.  Mr. [redacted] was given the option to take advantage of the loyalty plan which consist of unlimited minutes, unlimited messages, and 2 GB of data for $60.00.  He was also given incorrect information whereas he was told that he would still receive the $15.00 device payment plan discount.  Because the customer is currently on the loyalty plan it does not allow any additional discount to be combined with this single line plan.  In an effort to assist the customer and due to the fact that he was given the incorrect information, I had a $15.00 reoccurring credit applied to the customer's account each month for the next 24 months by my supervisor.  This is when the device payment plan will be completed.  I submitted an email to customer informing him of this and since this was his request, the satisfaction has been provided.  I will submit coaching and feedback in regard to this correspondence.

Upon receipt of the correspondence, Verizon Wireless reviewed the calling plan on account number...

[redacted].  On August 26, 2016, we spoke with Mr. David H[redacted] and informed him of our findings.  Mr. H[redacted] stated he was in the process of changing the calling plan back to his old plan; however, as a measure of good faith, we offered to issue a credit in the amount of $20.00 for a recurring 24 months if he wanted to keep the current plan.  Mr. H[redacted] agreed to keep the plan and agreed to the recurring credit.  Mr. H[redacted] was satisfied with the outcome.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The one term she left out is there is to be credit todayto download the ringtones due to the new phone of 46.00  As those would not transfer over the other credit was for ones I had to purchaseThe representative from Verizon went the extra mile, spent a lot of time  and plans to follow up.  I appreciate all the time she spent and the solution.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Verizon Wireless is the most FRAUDULANT AND UNETHICAL company, I have EVER done business with. I have been lied to, scammed, and they have made promises to me, that have fallen more than short, over and over. Example #1 - I am paying for UNLIMITED talk and text, yet charged for data usage. I have my daughters phones set up so they can't use more than 5 G's of data per billing cycle. Yet, when they reach their data limit prior to the billing cycle, they can no longer text because of how texting is tied to data (I am paying for UNLIMITED TEXT.. however NOT RECEIVING UNLIMITED TEXTING). This is just one example of the 5 other examples, of what I have been dealing with since I switched to Verizon in November 2014. I just want out of my contracts. I no longer want to EVER do business with VERIZON again. My bill is now DOUBLE, what I was previously paying. The sales associate who sold me the plan promised me that he could save me money. Initially, it appeared that way, until I received my first bill, and every bill there after has been more and more and more!! With as many complaints as Verizon has had on here, it's hard for me to believe that they truly have an A+ rating... really?? Horrible.. Horrible Company!! I just want OUT, and as FAR...FAR away as I can get from them!! I think they should be responsible to pay for me to return back to my previous service, where I actually received the service I was promised and provided with [redacted], since they can't provide the "better and cheaper service they claim they could". UNACCEPTABLE Business Practices!!

Thank you for allowing Verizon Wireless to respond to the concernsexpressed by Ms. [redacted]. Upon review of Ms. [redacted] account, I wasable to determine through contact with the Verizon Wireless Network RepairBureau that the original trouble ticket number [redacted] was ultimately...

closed bySystem Performance indicating that the customer was located in a marginalcoverage area. I was able to contact Ms. [redacted] on Friday March 20th, 2015 andcome to a reasonable offer resulting in the waiver of the termination fees sheincurred on her January 2015 invoice. I have filed a ticket with my internal treasury department in order to expedite a refund in the amount of $620 plus anyapplicable taxes. Ms. [redacted] is aware of the anticipated turn around time for her refund and has expressed verbal **tisfaction with theresolution of her Revdex.com concern.  Should you have any questions orconcerns, please call me directly at ###-###-#### between the hoursof 8:00 a.m. and 5:00 p.m. (Eastern Time)            Sincerely,[redacted]Verizon Wireless Executive Relations

This is in response to the recent complaint filed by Andreana K[redacted] received by Verizon Wireless on 08/15/2016....

In her complaint, she expressed concerns about a fraudulent account. Upon receipt of this complaint, we reviewed the account in question.  Our Fraud Department has determined that the account is not fraudulent.  We gave Ms. K[redacted] options in order to reconnect her service and she has declined the options provided to her.
We were unable to come to an agreement. 
If Ms. K[redacted] chooses to proceed she would need to file a police report to report the fraudulent account under her social security number.
Verizon Wireless appreciates the opportunity to respond to concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

"Arial","sans-serif"; font-size: 10pt;">June 6, 2016
 
 
 
I am writing in response to the complaint forwarded on behalf of Ms. Shannon S[redacted]. In the complaint, Ms. S[redacted] states she had an 18GB plan and changed to a 12GB plan. She further explains that she received data overages on her billing statement. Ms. S[redacted] requests she be placed on the data plan she requested to avoid the overages on her account. Verizon Wireless appreciates the opportunity to address Ms. S[redacted]’s concerns.
 
Several unsuccessful attempts were made to speak with Ms. S[redacted] to address her concerns. If Ms. S[redacted] would like to address her concerns, she may contact me at the number listed below. There is no additional action needed by Verizon Wireless at this time.
 
Should the Revdex.com or Ms. S[redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.
 
Sincerely,
 
David A.
 
David A.
Executive Relations

I was very impress and amaze with John Hart (service manager) ability to resolve an issue with my 2007 BMW 525i. He took personal interest in to ensure his customers are fully satisfied with level of care for their BMWs. Mr. Hart is a breath of fresh air in the service car industry. He show great pride in his service staff and repair technicians ability to complete their work on time. I found one small issue with my car after I left the repair center. I quickly contacted Mr. Hart via email and he responded the next day with a time slot to come and get the issue repaired at no cost. Thank you John Hart for all you done for your customers and BMW of El Cajon.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]