Verizon Wireless

I spoke to Mr. J[redacted] about the above information and apologized for any inconvenience. I explained Verizon does not have a policy where customers are compensated for their time spent resolving billing and/or equipment issues, but as a gesture of faith I...

offered a $50 credit adjustment. Mr. J[redacted] declined and requested a free month of service. I respectfully declined and offered a $100 credit as a final offer. Mr. J[redacted] was satisfied and had no other concerns.

Verizon has not only the worst signal service I've ever had in my entire life, but it also has some of the worst Customer Service I've ever experienced. I'm warning people to never buy from Verizon, because if they do they'll regret it. I paid for Unlimited Service and barely got any service at all. No one could ever hear me when I spoke on the phone, and text messages would sometimes take days to come through. When I called Verizon for help, because I couldn't make or receive calls although my plan had been renewed for over a week, they not only didn't resolve my problem, but they simply didn't care to. The representative just kept repeating the same rehearsed line from the script he was reading, over and over again in a monotone voice. I've only had the phone and their service for two months, and it was a terrible mistake on my part. I'm surprised that the Revdex.com has given them an A- rating, because their score does not reflect Verizon's terrible business.

I have had an unlimited Verizon plan for more years than I can remember, and been a loyal customer with them for over 12 years and I can tell you exactly what you will get from Verizon Wireless. Every chance they get, they will attempt to add charges to your bill. Sometimes if your plan is discontinued, as mine was before and now is again, they will simply try to change it without your knowledge. On one occasion Verizon changed the entirety of my plan but applied line discounts all over to give it the same price as my old plan. The lines discounts disappear after a time and the price goes up and I was able to confront them and prove with old paper bills what they had done. Similarly when traveling in Europe I was sold data to travel abroad but minutes to call from the U.S. to other countries, the sales person who sold both at the same time misrepresented what I was getting. He implied minutes were for traveling, same as the data. He had the same practiced explanation as two other employees before him which I had spoken to before ultimately deciding to purchase the minutes/data. Verizon attempted to charge me almost 600$ for barely 200 minutes. It took three days, over four hours total on the phone, and accusing them of intentionally training employees to misrepresent the plan before they backed down off of the charges. Now, Verizon has upped my Unlimited data from 30$ to 50$. This is a fair increase but for one exception. They force me to remain on an old plan that has an overpriced base structure. They cannot change my base plan without removing my unlimited but have no problem increasing the cost of the plan because the phone was no longer under contract. This is literally an issue every 6-12 months. So what are you going to get with Verizon Wireless? Good phone service, but you are going to pay for. Boy are you going to pay!

Complaint: [redacted]
I am rejecting this response because:
Good morning first I would like to say Ms. [redacted] was extremely understanding, nice and knowledgable of my issue.  I got my requested device and will go to Verizon to have my information transfered. My only reason is rejecting this "settlement" is because I referenced my parents and sister's devices also in my complaint.  I know have information on those three devices.  My father's droid last four [redacted] issues are difficult time ending calls properly, he pushes the end button and nothing.  He has to open the contact to end the call.  His contacts in the phone are jumbled.  My mother's device last four [redacted], her phone just completely went out after church last night.  A black screen and she could not turn it back on, it was charged.  I called Verizon but they were closed for the night.  Lastly, my sister's device last four [redacted] calls constantly dropping, problems sending text messages, email shows unread when it has been read and the reception is unclear over 50% of the time. I would like to know what can be done about their devices, too.  We are on a family plan.  My flustration with Verizon has tampered a bit by Ms. [redacted]'s professionalism but I can not be happy with the settlement of my problem, when my parents and sister is still having issues.  Thank you.Regards,[redacted]

On 5/16/15 I spoke with a CS rep for Verizonwireless regarding changing to a less expensive plan because I had recently retired and would not be receiving an employee of a preferred customer discount and would have to cancel my service with Verizon as I had found a cheaper service provider. The rep assured me he could find me a plan that would reduce my cost and possibly keep me as a customer as I had been with them for many, many years. After spending a good deal of time with the rep on the phone and trying to figure out all the intricacies of the NEW DEAL he offered (which was a reasonable price of what I would be paying with a new service I was considering) we agreed to a price for the three lines on my account and retaining the same number of usage minutes if I signed up for a years contract. I was all smiles and happy to know that I would be saving approx. $25 per month from my old service agreement with supposedly nothing changed except I would be getting an additional bonus of unlimited texting which I never used and did not need. WOW! Such a deal!! You can imagine my chagrin and downright displeasure when I received my first bill from them and it was approx. $15 more than my previous contract and about $45 more per month than what we had agreed upon. On 6/26/15 I called them to find out what the problem was and after speaking to a customer supervisor was told that an honest mistake had been made by the employee and they would credit my account for a portion of what was agreed upon but could not honor the original deal made on 5/16/15. After much discussion about the Verizon companies integrity, he did offer me a NEW DEAL which would have resulted in a discount. His imperious attitude, his questioning manner bordering on badgering and the fact that his company would not honor the original deal, I told him I would be changing servers. So he upped my premium payment to what it would be without any discounts and told me the company would welcome me back with open arms should I wish to reestablish business dealings with them. SUCH GENEROSITY!! I am of the opinion that when someone (be he a minion of the company or the president) makes a deal , honorable men or honorable companies honor that deal even when they make an honest mistake. As such, I feel their dealings with me were ingenuous at best, and at the worst bordered on the mendacious. BEWARE the Jabberwocky and their double-speak!!!!!

We have been with Verizon for almost 2 years and the service is horrible where we live. Drop calls all the time and if your on a call with a business they don't call you back so you have to call them again and wait on hold for someone that doesn't want to do their job. We have talked to customer service 4 times tonight and they have told us that they will send us the boost for free and when we get to tech support they say no it cost $250 but we can take off $75. But our thing is we pay $170 a month to have service and they want us to pay more to have a device in our house to have our service work. What a joke this company is. It's not our fault that they don't have enough towers in our area. But worse of all the customer service people just talk to you for a few seconds put you on hold and transfer you to another department.

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint shestates she was charged for a device not being returned when an Early Edge upgrade took place. VerizonWireless appreciates the opportunity to address Ms. [redacted]’s concerns.Review of Ms. [redacted]’s...

account shows an Edge agreement was entered into on November 23, 2014.Verizon Wireless provides a maximum of 45 days to return the previous device. On her Januarystatement she was charged $299.00 for the device not being returned within the specified timeframe.The original device to be returned, an [redacted] 4 8GB was then received on February 19, 2015.On February 25, 2015, Verizon Wireless contacted Ms. [redacted] and confirmed the above information. Iexplained she exceeded the allotted timeframe for returning the device. In an effort to provide anamicable resolution I provided a one-time adjustment of her charge of $299.00 which is visibleimmediately. Ms. [redacted]s was pleased with my resolution having no further concerns.If the Revdex.com or Ms. [redacted] has any additional questions or concerns; please contact meat ###-###-#### during my business hours of 9:00 a.m. to 5:30 p.m. (MST) Monday throughFriday.Respectfully,[redacted]
Executive Relations

They changed my order and raised the price without my permission! This is insane, consider this is how they scam the customer's wallet!

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]l. In the complaint, Mr. [redacted]l states he was denied Verizon Edge because Verizon Wireless says he owes on a write  font-size: 11px;">off account. He explains the account in question is not in his name and he is not responsible for it. He requests the unpaid account be removed from his account and expunged from his credit report. Verizon Wireless appreciates the opportunity to address Mr. [redacted]l’s concerns. A thorough account review reveals Mr. [redacted]l is not eligible for new service due to a write off account. The write off account belongs to another Verizon Wireless customer. Mr. [redacted]l is not responsible for the write off account and it was linked to his account in error. I spoke with Mr. [redacted]l regarding his concern. I advised Mr. [redacted]l his account is now Edge eligible. I confirmed the write off account has not been reported to Mr. [redacted]l’s credit report as it is assigned to another customer’s social security number. Mr. [redacted]l was satisfied with the resolution provided. Should the Revdex.com or Mr. [redacted]l have any questions regarding this response, please contact me at ###-###-#### between the hours of 10:00 a.m. and 7:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

From September to October I downgraded my account and still received a $500 bill. Also, my account was disconnected due to a customer service rep lie and they still charged $40 each line to reconnect, $160 total !!!! I will be disconnecting tomorrow !!!!

June 22, 2015 Thank you forallowing Verizon Wireless to respond to concerns expressed by Ms. [redacted] statedthat she started service 05/11/15, and her text messages are failing and audioissues.  Executive Officepartnered with technical advisory...

group for a resolution. The technicaladvisory group determined that a network extender would benefit the customer.The executive office spoke with Ms. [redacted] and offered a free network extender asa point of resolution. Mr. [redacted] stated that she has high speed internet whichis a requirement for the network extender. The order will be free of cost andno contract is associated with the network extender. On 06/22/15, order # [redacted]for a free network extender was placed Should the BetterBusiness Bureau or Ms.[redacted] have any questions, please call me directly at ([redacted] extension # [redacted] between 8:00 a.m. and 5:00 p.m. (Eastern Time),Monday through Friday or Customer Service at ###-###-####.  Sincerely,[redacted]W.ExecutiveRelations

[redacted] contacted the Revdex.com regarding the trade in program.  In October of 2014, the customer was told that she could trade in her Apple Iphone 4 and get a $200.00 Verizon Wireless gift card as long as her device was in good working condition with no physical or liquid...

damage.  The customer activated new service on 10/03/2014 and explained that per the submission ID # she thought that she would receive her gift card within 4-6 weeks.  It is now June 9, 2015 and the customer still has not received her gift card and when I try to check the submission ID update, it reads that no information is found.  In an effort to assist the customer I explained to her that I would apply the credit of $200.00 to her account which will impact her balance.  I informed Ms. [redacted] that she currently has a balance of $66.30, I applied the $200.00 credit which will now leave her with a credit balance of $133.70.  Ms. [redacted] was satisfied with the resolution hat I provided to her.

Upon receipt of this complaint, Verizon Wireless reviewed our records for Ms. [redacted]’ account. Our records indicate that Ms. [redacted] received a replacement device on February 16, 2016 which...

is the same make and model of the device she originally purchased. In speaking with Ms. [redacted], Verizon Wireless explained to Ms. [redacted] that under the manufacturer’s warranty, Verizon Wireless will replace her device with the same make and model for as long as the device is covered under the warranty. To resolve this matter, Verizon Wireless agreed to send Ms. [redacted] a new device of her choice with the exception of purchasing a Samsung Galaxy S7 or an Apple Iphone 6S for $99.00. Ms. [redacted] chose the LG V10 device, which was processed on April 18, 2016. Verizon Wireless billed $99.01 to Ms. [redacted] account, and explained that this will not affect her contract end dates or eligibility. Ms. [redacted] accepted this offer and was satisfied with the resolution. Should you have any additional questions or concerns, you may reach me directly at [redacted] between 8:00am – 5:00pm EST, Monday through Friday.

Regards,
[redacted].
Verizon Wireless Executive Relations

font-family: "Arial","sans-serif"; font-size: 11pt;">
July 13, 2015





I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains she had a phone with a manufacture defect and sent it in for a warranty replacement after speaking with Technical Support. Ms. [redacted] explains she provided a picture of the device to technical support and there was no damage to handset. Ms.[redacted] explains she has been charged a damage device fee of $299.00 and has pictures of the shipping box to show it occurred during shipping. Ms. [redacted] requests to have the charge removed. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns.


I spoke with Ms. [redacted] to address her concerns and the above findings. In an effort to provide a satisfactory resolution, I offered to adjust $299.00 as a goodwill gesture.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

C[redacted] C.

C[redacted] C.
Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am writing this review about something I don't think is right. I am a current customer of Verizon wireless and have approximately 5 phones on my account, all but 1 is near contract end. Prior to removing my LG tablet off the account about 3 1/2 weeks ago from today, I was in a corporate store where I purchased a brand new charger for the LG tablet. I'll keep repeating LG over and over because I'll never buy another product with their name on it. I will say everything was fine with this tablet for the two years I keep it in a case, I work everyday so I say I used it about 2 hours or so each day never had a problem. I lost original charger so I had to buy a new one, that worked fine for a week or two matter of fact I still got protective covering on it; its so new. Now back to the subject I removed the LG tablet off my account about 2 weeks ago because I found a way in their own words to re-purpose the line. (I'll share this at a later date because this will effect their bottom line.) I started getting these messages your device needs a software update. I kept ignoring these updates because I've known wireless from its infant years from working in it when it was 2G to having under gone study in sound and electronics, and prior to that I know all updates are not a good one especially when nothing is wrong. While trying to ignore this update I notice the LG tablet now wants to turn off on its own, remind you nothing like this prior. So I guess now I have to bite the bullet and do this update. I fully charged the battery then proceeded with this update. The update completes. I used the LG tablet again when I'm done I close it and go to work. When I'm off I notice its dead. I put the brand new charger in it (nothing happens). Wait til I get home to charge it (nothing happens). I take it to the Verizon corporate store on 10/23/16 to see if they had any ideas to what was happening, not surprised by what they said (nothing). So before the thought of having my info locked away like it is, and continually going through my head I can't to find the FILE case button fast enough so I can send this on. I know this is happening to someone else and when this is investigated maybe the smell of someone or companies be in cahoots the true story will be revealed. This almost smells like class action and I can't wait to see what happens next.Way to co-incidental.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Brian P[redacted]

Worst wireless service ..basically cheaters
Activated a prepaid account,
@ [redacted] Verizon booth...
ported my number and Manager at local Verizon store basically tricked me and got into 60$ prepaid plan which took two days to activate..... many hours of standing there...Because no one was competent enough to do it properly...Realized immediately that you can not use data while on call ....making use of a smartphone on this plan a joke...I asked for a refund...Manager told me that their is no refund policy you need to call customer care if they would...She basically tricked me into the service ....stupid liar Manager . An associate there was little helpful and I asked if I could downgrade the service so that at-least I will have another number for longer time period. That associate helped me....Now when I ported my number out, Verizon customer service chatting said I can get a refund (balance) if I close my account. I ported my number to another carrier and called customer service about refund.....They said...we can not refund as we have no refund policy as I paid cash....All the people are cheater at Verizon, I guess... No one knows the correct policy and always get wrong information. and feel tricked.. ..Basically wasted my 60$ on plan and ~30$ on phone...

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Verizon Wireless
Executive Relations
[redacted]
[redacted]



 
 



April 5, 2016



Attention: [redacted]
Revdex.com of New Jersey
1262 Whitehorse Hamilton Sq. Rd.,
Building A, Suite 202
Hamilton, NJ 08690

Re: Case No. [redacted]/ Account No. N/A

Dear Ms. [redacted]

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] expressed concerns about Verizon Fios charges. She states the charges were promised to her at no cost for a year. Ms. [redacted] the charges permanently removed from her Verizon Fios bill. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns.

I spoke to Ms. [redacted] and advised I work in the Verizon Wireless Division. I advised Ms. [redacted] I would notify Verizon Fios and someone will contact her within 24 to 48 hours to address her concerns. Ms. [redacted] had no further concerns.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response; please contact me at ([redacted] between the hours of 8:00 A.M. to 5:00 P.M. (PST), Monday-Friday.  For other account related matters, please contact Customer Service at ([redacted].

Regards,


[redacted]
Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
 
From: Daniel T[redacted] [mailto:[redacted]] Sent: Tuesday, September 20, 2016 3:35 PMTo: Revdex.com <[redacted]Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #[redacted].
 
Verizon has resolve this issue
 
Regards,
Daniel T[redacted]