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Verizon Wireless Reviews (905)

Upon review of the account, [redacted] placed an order on April 11, 2016, and purchased a [redacted]...

and two iPhone 6 Plus devices with Device Payment Agreements. Account remarks show that [redacted] called Customer Service on April 12, 2016, to cancel the two iPhone orders. However, the devices were already shipped: the [redacted] was shipped via [redacted] tracking [redacted] and the two iPhone 6 Plus devices were shipped via [redacted] tracking [redacted]

The [redacted] tracking number shows no activity after April 13, 2016. Account remarks show that Customer Service called [redacted] on April 21, 2016, and it was determined that the shipment was lost or stolen while in [redacted]'s possession. As a result, the Device Payment Agreements for both iPhones were cancelled and a refund was issued. However, the pending activation of the new devices with the plan change was not cancelled. This prevented [redacted] from changing to the 3GB Verizon Medium Plan.

I spoke with [redacted] to address his concerns and the above findings. In an effort to provide a satisfactory resolution, I assisted him in activating his new [redacted]. I was also able to successfully change [redacted] to the 3GB Verizon Medium Plan. I offered to waive his $197.12 balance and he accepted. [redacted] expressed satisfaction in the resolution provided, and had no further concerns.

Should the Revdex.com or [redacted] have any questions regarding this response, please contact me at ([redacted] extension [redacted] between the hours of 10:00 A.M. and 7:00 P.M. (PDT), Monday through Friday. For other account related issues, please contact Customer Service at [redacted]

Sincerely,

[redacted] R.
Executive Relations

On 05/11/16, I spoke with Ms. [redacted] regarding the concern specified in the complaint.  After reviewing Ms. [redacted]’s prior data usage, I found no history of excessive data usage in her entire history as a customer.  Therefore, I agreed to credit her account for the overages...

that appeared on 04/18/16 invoice.  Ms. [redacted] made a partial payment of $120.00 for the 04/18/16 invoice and I credited the balance of $456.75 to zero out the remaining charges.  Ms. [redacted] advised me that she was switching her home phone service to a different provider and I found that a cancellation request was already pending for the data service.  I advised Ms. [redacted] that I will waived the final bill as a courtesy as long as her home phone service is disconnected by the 05/18/16.   Ms. [redacted] was satisfied with the resolution and no further action was required.
If the customer has additional questions regarding this matter, I can be reached at [redacted].  My hours of availability are from 10:00 AM – 5:00 PM Monday through Friday. 
Regards  [redacted]  ** Verizon Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] B[redacted]

The account reflects that he ported out on 11/19/14; however he was billed through 12/7/15.  On 12/15/14, he spoke with customer service and was...

informed that he will have to pay for the entire balance. On 1/17/15, he paid $300.
During my conversation with Mr. [redacted], I explained that Verizon Wireless has billed him through the end of his billing cycle as indicated in his customer agreement.  In the interest of a resolution, we agreed to a $100 payment to settle the balance. He was satisfied.
 
Verizon Wireless appreciates the opportunity to address your matter. I may be contacted  at ###-###-#### Ext. [redacted]0 Monday through Friday between 7:30 a.m.–3:00p.m.EST.
 
Sincerely,
 
 
[redacted]
Verizon Wireless
Executive Relations

A review of the account determined Mr. [redacted]
has one active data line of service with Verizon Wireless which is currently
eligible to upgrade. His services had been temporarily suspended due to
non-payment and was charged a standard Reconnection Fee of $20.00 when an
account is...

reactivated.I spoke with Ms. [redacted] and assisted with
updating a new contact number for him on file in case is account goes past due
again to avoid any future service interruption. I provided Mr. [redacted] a $40.00
credit back to his account to cover the previous two Reconnection Fees that he
had been billed. Mr. [redacted] understands he is eligible to purchase a new
Jetpack if he wishes to at discounted pricing with a  new Customer Agreement. Verizon Wireless appreciates the opportunity
to address Mr. [redacted]’ concerns and apologizes for any inconvenience this
matter may have caused. Should Mr. [redacted] have any questions regarding this
response, he may contact me at ###-###-#### Ext. [redacted] between the hours of
9:30 a.m. and 6:30 p.m. PST, Monday through Friday.

I've been a Verizon customer for the last 7-8 years, and have generally been very satisfied with service and quality of products. In September, my wife and I separated, and in October we visited a Verizon store to separate our phones into our respective accounts. That's when the issues began. I received email notice of my upcoming bill, went online and paid the bill a week early. The day the payment was due, I received an email from Verizon (after 4:00 pm) indicating my bank had rejected my payment, and I needed to go to a store and make a cash payment. After attempts at making the payment online and calls to customer service, where the phone rep could not understand why there was an issue as she could see the payment made, I was routed to "Financial Services". I then learned my payment had been rejected by my bank, and due to Verizon policy, any new account which receives a rejected payment from the bank is moved into a cash-only status, and must make payments in a store, with cash only. They allowed me to make the payment that evening using a debit card, and I have been calling this area since making monthly payments well before they are due. I went to the store, explained the sequence of events to my salesperson, he called someone at corporate, and the only response he was able to obtain was "have him take it up with his bank". Well, I did contact my bank, and they did not have any record of a payment request coming in from Verizon for my account. As I recounted the events, I had searched the Internet for the bank routing number. I discovered I entered the wrong routing number in my initial payment, which was then rejected by the payment system, not the bank. So, due to an error in providing an incorrect routing number, although every payment has been made on the due date or earlier, my account was thrown into a cash only status, and assumed I was a high-risk customer. There was no opportunity to explain, no opportunity to correct the situation, no opportunity to present my side of the situation, and the company made not attempt to check the background of my previous account history (which I asked them to do repeatedly over the phone). Their response was they could not access that information. My current credit score is over 790. I've been with Verizon for almost 8 years. How can they view me as a high-risk customer, based on one transaction, yet all payments are paid in full on or before the due date. Their policy needs some serious rethinking...

February 12, 2016 Revdex.com [redacted]
[redacted]
RE:     Complainant: [redacted]           Case Number: [redacted]
This letter is in response to the recent complaint filed by [redacted] received by Verizon Wireless on 02/08/2016. In her complaint, Ms. [redacted] expressed her reasoning for the rejection of our original response to her billing concerns. According to Ms. [redacted], it was her understanding that she was under the terms of a 1-year contract that would have expired just 1-month after the cancelation of her account. She stated that her account was paid through December 23, 2015, and maintains that she did not port out her service but rather we canceled her account. Ms. [redacted] disputes the early termination fee assessed and any charges billed after November 30, 2015. She also wants her iphone device unlocked.
Upon receipt of this complaint, I completed a review of account ending with the numbers 6836-1. Our records show that Ms. [redacted] had two lines of service; an iphone ending with the numbers 1112, which was under a 2-year agreement that would have expired 10/2/2016 and a jetpack ending with the numbers 4208 that was billed month to month. Record show that line 1112 was ported out and canceled effective 11/28/2018, while line ending with 4208 was canceled on 12/28/2015. 
Ms. [redacted] was contacted and her concerns were discussed in detail. In consideration of her understanding regarding the port out of her service, I made the business decision to waive 50% of the early termination fee assessed and 1-month’s plan cost. With that stated, a total credit of $175.06 was applied towards her account. Ms. [redacted] was informed that the adjustment will reflect on her final bill along with the automatic adjustments for the taxes and surcharges. Her account currently shows closed with a balance of $156.14. I also reconfirmed that Verizon Wireless does not block devices. Ms. [redacted] understands and is satisfied with the resolution. I expressed regrets for the missed opportunity to provide her wireless coverage and welcomed her return. Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at 800-435-6622 ext 2143755 Monday through Friday between the hours of 8:00 AM - 5:00 PM ET.  Sincerely,
[redacted]
Executive Relations

August 27, 2016

"Arial","sans-serif"; font-size: 10pt;"> 
 
 
I am writing in response to the complaint forwarded on behalf of Ted F[redacted]. In the complaint, Mr. F[redacted] states he was advised the LG G5 he purchased was on sale and his monthly payment were going to be $20.00 per month for the device installment. Verizon Wireless appreciates the opportunity to address Mr. F[redacted]’s concerns.
 
I spoke with Mr. F[redacted] to address his concerns and to provide my findings. In speaking with Mr. F[redacted] I advised he was not given incorrect information regarding his pricing. I advised he does qualify for the $20.00 a month price for the LG G5 he purchased. I explained the promotion and advised the promotional discount starts after the second billing cycle where he will be issued a retroactive adjustment for the promotional price. Mr. F[redacted] expressed satisfaction in the resolution provided, and had no further concerns.
 
Should the Revdex.com or Mr. F[redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.
 
Sincerely,
 
David A.
 
David A.
Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
I recently filed a complaint against Verizon Wireless on 6/8/2015 about service issues. I called Verizon back the following day and after speaking with several representatives, I was able to get credited back the full amount that I had requested. 
 
Thank you,
 
Regards,
[redacted]

Was given offers on 2 separate occasions where details were very clear. After accepting I was denied the offer. Verizon admitted to making the deal but told me they could no longer honor it and that they had made a mistake. I have been with them over 15 years and have 7 lines. I can no longer trust Verizon as they have lied to me and do not make good on clear offers made by multiple representatives of their company.

Thank you for allowing Verizon Wireless to respond to the concerns expressed by Ms. [redacted]. In the complaint, Ms. [redacted] is stating she was advised she would be able to...

keep a promotional discount on her line when she processed an equipment upgrade. Verizon Wireless regrets any dissatisfaction this matter may have caused. Ms. [redacted] visited Costco on May 15, 2015, and processed an equipment upgrade. During the process, the Costco representative advised Ms. [redacted] the promotional discount on her line would remain and she would continue to receive the $10.00 discount. Upon further review, the discount expired on May 11, 2015. I spoke with Ms. [redacted] regarding the above and my findings on July 6, 2015. I explained I would not be able to place the reoccurring credit on her account and offered a one time adjustment in the amount of $120.00, to cover the $10.00 discount for 12 months. Ms. [redacted] accepted this offer and had no further concerns. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:00 A.M. and 6:00 P.M. (PT), Monday through Friday. For any other account related issues, please contact Customer Service at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of the complaint, The Executive Office spoke with Ms. [redacted] on November 2, 2015. Verizon Wireless has agreed to rerate the disconnect date to reflect July 20, 2015. The rerate will provide a credit balance of $56.30. A refund check will be processed and should be received within...

4-6 weeks. Ms. [redacted] is satisfied with the resolution. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:30 AM and 4:00 PM ET.
[redacted] S.
Executive Relations

[redacted], I am sorry for the delay but I thought this had been resolved! Here is an official response. Thanks and have a great weekend. After reviewing Mr. [redacted]'s complaint I discussed the damage issues with our company owners, [redacted]...

[redacted]. It was agreed the full amount of Mr. [redacted]'s request ($338.50) should be approved and be refunded to Mr. [redacted]. A check was requested on 6-1-2015 by our Project Manager, [redacted]. [redacted] attempted to call Mr. [redacted] but was unable to reach him by phone. [redacted] left an "update" voice mail regarding the complaint, damage and reimbursement request. On 6/2/2015 Mr. [redacted] returned our call and spoke with [redacted]. [redacted] confirmed a reimbursement of $338.50 representing the full amount of Mr. [redacted]’s request had been approved. The check has been ordered and was in-process.  Mr. [redacted]'s lamp would also be returned.   Mr. [redacted] seemed very appreciative and pleased with the final resolution. He also thanked [redacted] personally for his assistance and help with the matter.    On 6/2/2015 a check in the amount of $338.50 was delivered to [redacted] home.We regret the initial requests by Mr. [redacted] were not handled more quickly and efficiently. Thank you for bringing the complaint to our attention.

Upon receipt of this correspondence, a thorough review was completed for wireless account number [redacted]8-[redacted] ...

Our records indicate that Andrew M[redacted] does qualify for the BOGO offer for the Samsung devices.  Submission[redacted]was escalated and processed; Mr. M[redacted] will receive his Visa gift card valued at $672.00 within 10 to 14 business days. 
Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:00 AM and 4:00 PM EST.
Regina
Verizon – Executive Relations

I spoke with a rep named Lisa in the Alpharetta, Ga office (this is was she told me). First off, I believeI woke her up. I wanted the 25% discount for the accessory that I purchased online. The unprofessional customer service rep was rude, yelled on the phone, and continued to place me on hold. Said that she was not able to help me me because she was customer service. What? She needed to transfer me and she keep putting me on hold and she once she was tired of playing her game she was unable to transfer me and give me an incorrect number. I became a customer in June 2015 and I can't wait for June 2017 and I going back to [redacted]. I had billings problems before with [redacted] but the person in customer service was able to help. I will never recommend Verizon to anyone. I want someone to call me about this. I am suppose to receive a 25% discount on accessories and I want my credit.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Initial Business Response /* (1000, 15, 2015/12/15) */
Mr.[redacted] called and wanted us to send a wrecker to pro line automotive to pick up his 02 dodge intrepid. customer stated that pro line put a motor in it and none of the electrical connectors would match up and he was tired of waiting on them. I...

looked at car on arrival and told customer this motor was not for this car and it would be cheaper to get the correct motor for this application. Customer said he could get the RIGHT wiring harness, I told him it would cost at least 500 or 600 dollars to install 1, customer approved. Customer SUPPLIED COMPLETE WIRING HARNESS, which is also part of all exterior lights on front of car. it took 8 hrs. to install customer supplied harness to find that 1/2 the connectors did not match up, customer supplied 2nd harness 1 wks later and it to was wrong, spent another 8 hrs. Customer supplied 3rd used wiring harness 2 wks later AND ANOTHER 8 HRS and 90% of connectors worked and customer said he could fix those issues. car sat here for 2 months, and customer could not come up with the money and had his mom come pay his bill. While car sat here I told him he needed to get his car off lot because WE COULD NO LONGER PUSH CAR IN AS WE DID FOR 30 DAYS. I came in work on a Monday morning and seen his car on blocks with 1 wheel missing, I called police they came out and done finger prints and made a report, plus we had the robbers on video, customer was notified and wanted to look at video, I let him, he said he knew all the thives in springfield and he reconized the truck, two days later he says he found the guy but not the wheel, said he had insurance just on the wheels and it was no big deal. We are not responsible for vechiles left on lot as stated on all our repair orders. On 9-2-15 we notifid customer car was done. and 2 days after notification of completion we start a $20.00 a day storage fee, customer notified. On XX-X-XX customers mom came in to pay his bill, he had a 600.00 storage bill and a 1500.00,(3 installs at 500.00 a install) labor bill for over 25 hrs. of work. I waived the storage bill of 600.00 and waived a 1000.00 off labor and charged him 500.00 for labor and 55.00 for wrecker service. as for damaging his car, we did not. we us a 4 wheeler on all cars that don't run to push them in to shop. WE HAVE A SOFT RUBBER TIRE BETWEEN CAR AND 4 WEELER and we've pushed in every kind of car, from corvettes to cadillaces to Mercedes to Jags. WE'VE USED THIS METHOD FOR OVER 20 YRS WITH NOT 1 PROBLEM. As for his transmission leak, I WOULD OF been happy to give him A ESTIMATE. WE NEVER TOUCHED HIS TRANSMISSION.as for broken or missing parts he needs to go back to the shop that installed motor. I called PRO LINE AND TALKED WITH THE OWNER [redacted] he said [redacted] had his car towed to his shop from another shop who had installed the wrong motor, bobby said he declined doing any work on car and that the motor was junk and didn't want it sitting their due to the wheels being worth more than the car, [redacted] said it sat their for 3 MONTHS BEFOR IT WAS REMOVED. [redacted] ALSO SAID HE WOULD BE HAPPY TO HELP ME IN THIS MATTER. I AS A BUSNESS OWNER COULD NOT BELIVE THIS REPORT FROM Revdex.com AFTER ALL I DONE FOR MR.[redacted]. AND I WILL DECLINE ANY OTHER REPIARS HE MAY HAVE IN THE FUTURE. AND 1 OUTHER SHOP FEELS THE EXACT SAME. .p.s. I apologize for the late response, I never check my e-mail. please if ever a problem notify me by mail or by phone. thank you for your time on this matter. [redacted]

I engaged Ashworth to investigate the cause of my basement leaks...two years after having another company repair a sewer line.
[redacted] was my next call. He was certain that there would have been tiles, and offered to dig a test hole to confirm this.
[redacted]
Thankfully I didn't spring for the recommended basement dig up!
The Ashworth guys reconnected my tiles in short order...and corrected some sloppy sewer line connections as well. The efficient, friendly manner that they undertook this project was most welcome. The cost was fair...with no charge for the 'test' hole. [redacted] I was able to get a 50% rebate on the sump pump costs from that company...thanks to Ashworth's encouragement and testimony on my behalf. Thanks guys!

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Description: CELLULAR TELEPHONE SERVICE & SUPPLIES

Address: 116 W US Highway 64 Unit B, Murphy, North Carolina, United States, 28906

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