Verizon Wireless

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

find that this resolution is satisfactory to me.
 My complaint with Verizon Wireless (#[redacted] has been resolved to my satisfaction. They have agreed to reverse the $175 early termination fee. Thank you so much for you help! I really appreciate it...
Regards,
[redacted]

I had a very disappointing experience with Verizon Wireless. I wished to transfer my service and purchase new equipment, but in a nutshell, my application was cancelled for an unknown reason (according to their Fraud Department), possibly an address change???. I was told to reapply in 6 months. I experience dropped calls and poor reception at my new location with my current provider, so that is the reason I wished to switch service. Since the Fraud department was involved, I thought maybe it was identify theft. I spend the whole day on the phone and printing out credit bureau reports. No unusual activity was found. What's up Verizon Wireless? Not happy.

Executive Relations conducted a thorough review of Ms. [redacted]'s complaint and concern.  Mr. [redacted] had the Cantenna installed for internet...

usage.  During the month of December there was a spike in usage charging Ms. [redacted]'s account $580.00.  During a call into Customer Care on January 12th, 2015 Ms. [redacted] was promised and issued a credit of $580.00 to offset the overage charges.  On January 13th, the credit adjustment was denied by a supervisor.   Ms. [redacted] had been a Verizon Wireless customer since 1998.  In the interest of goodwill Executive Relations offered to issue the full amount of $580.00 originally offered to Ms. [redacted].  Ms. [redacted] accepted the offer and is satisfied.   
Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’s concerns. Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If there are any questions regarding this direct correspondence, please contact me directly at ###-###-####, ext: 2143744. I am in the office, Monday – Friday, from 8:30 a.m. until 5:00 p.m., EST.
 
Sincerely,
 
[redacted] M.
National Executive Relations – Verizon Wireless

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

So apparently it is customary for the Executive Relations Representatives to put an upset customer on speaker phone for all of her friends/co-workers to listen in on while she patronizes them to the full extent of her ability. These Reps. apparently like to waste company time sitting around one phone call, while other customers are on hold, in order to accommodate there own agenda. This was rude and disrespectful to me as a customer and yet the Verizon Company just lets their workers run amuck and destroy customer relations. Lied to, ignored, disrespected, and mocked! I guess I pay a company to do those things to me!! I now hate Verizon as much as I do [redacted]...and that's pretty bad. [redacted]., I hope you have [redacted], or get them in the near future!!!)

The Executive Office spoke with Ms. [redacted] regarding her account concerns. Ms. [redacted] stated she was given false information regarding service that she started December...

2014.  Ms. [redacted] was requesting to have her jet pack line disconnect and the early termination fee waived and the buyout of her tablet.
The Executive Office confirmed with Ms. [redacted] that the tablet buyout was completed and she returned the tablet back to store of purchase. The Executive Office disconnected the jet pack line on demand and waived the $175 early termination fee.  Additionally, the Executive Office applied a $150 credit that Ms. [redacted] was due to received when she originally ported over her number. Ms. [redacted] is satisfied with the resolution provided by the Executive Office.
Verizon Wireless appreciates that opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:30 AM and 4:00 PM ET.
Sincerely,
 
[redacted] R.
Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mellissa B[redacted]-J[redacted] expressed concerns regarding being billed access charges for a line she requested to be...

disconnected. She would like credit applied for services billed.
When requesting to cancel service we recommended our customers to complete this type of request near their billing cycle as you are billed until the end the bill period as referenced in our Customer Agreement. In review o f the account, Ms. B[redacted]-J[redacted] contacted our customer service team on August 1, 2016 and requested to cancel the line ending in 9922. The disconnection was scheduled for the last day of the Bill cycle, which was August 20, 2016. We have confirmed this line is no longer active.
The Executive Office has responded to the customer via email communication regarding the concerns as indicated above. Ms. B[redacted]-J[redacted] was being billed at the reduced rate of $10 per month due to a voluntary suspension. As a one-time courtesy, we have re-rated the services on the line as if the line was canceled on August 1, 2016. A credit of $6.67 has been applied to the account for service from August 1, 2016 through August 20, 2016. Any taxes associated with this credit will be reflected on the next invoice.
Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:30 AM - 3:30 PM ET. Sincerely, Shaneatha B. Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Verizon Wireless reviewed Mr. [redacted]’s account I found that he has three lines of service with Verizon Wireless on a 6GB More Everything calling plan. In speaking with Mr. [redacted], he...

expressed concern with the monthly cost of his service because he was informed that he would pay around what he was previously paying which was about $105.00 for phone and internet. I reviewed Mr. [redacted]e’s account and found that currently his monthly service cost is approximately $127.50 with all of the services he currently has. To resolve this matter, I agreed to cancel the tablet device and waive the applicable Early Termination Fee considering that Mr. [redacted] returns the tablet to Verizon Wireless. A return shipping label was mailed to Mr. [redacted] at the mailing address Verizon Wireless has on file. Additionally, Verizon Wireless agreed to credit $85.00 in charges associated with his October billing statement as a result of reconnect fees, bill reprint fees, and the tablet line access. We advised Mr. [redacted]e that going forward his monthly cost will be approximately $117.50 plus tax which he was satisfied with. Verizon Wireless appreciates the opportunity to address and resolve Mr. [redacted]’s account concerns. Should you have any additional questions or concerns regarding this matter, you may contact me at ###-###-####, ext. 2143749 between 9:00am -5:30pm EST, Monday through Friday.
Sincerely,
[redacted] D.
Verizon Wireless Executive Relations

The customer is right as far as the Lifter being covered under warranty. BMW covers the Part and Labor under warranty. When he brought the car the first time, BMW stood by the warranty and did the work to no cost of the customer. The parts came with a two year (customary) warranty on the parts...

(NOT labor). BMW has changes its warranty rules on those repairs, that they now pay only parts, but NOT labor. This is a manufacturer decision and not on a Dealership level.
The Repairs and warranty is such that IF the customer pays for a repair it comes with a two year manufacturer warranty ON PARTS. So, in that case, he would be covered should the item malfunction again.
We understand the customer's confusion, and apologize if it was not explained clearly.
 
In summary, BMW will cover the item BUT not the labor part of it. As long as the car is under the original warranty, they cover everything. IF the customer purchases an extended warranty, parts and labor are covered, minus a deductible usually. Again, THE ITEM will be covered  under the warranty (and that is the ITEM SPECIFIC warranty, not car warranty) but not the labor.
Mercedes has the same program and initiated this a few years ago already and now the other manufacturers are heading the same way.
We usually have discounts on labor and when customer comes in next time, please have him ask for that.
 
Sincerely
 
[redacted]
Customer Relations Manager
BMW of El Cajon

Verizon sincerely apologizes for the inconvenience this matter has caused Mr. K[redacted]

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The Executive office would like to apologize for the experience Mr. K[redacted] has described. We truly appreciate Mr. K[redacted] feedback. After further review of Parveen K[redacted]'s account, his service was suspended on 6/22/2016 to allow him to transfer his cell phone number to his new cell phone provider. In order to not interrupt the transfer process, he was billed until 7/3/2016, the last day of his bill cycle. Our records also indicate that from 6/5/2016 to 6/9/2016 Mr. K[redacted] made international long distance calls to Brandon, M[redacted] (Canada), totaling $12.74. The Executive office confirms all charges are valid. This concern was resolved prior to the Executive offices' receipt of this complaint. Mr. K[redacted] made a payment of $16.12 to finalize his account on 7/23/2016.
Should Mr. K[redacted] have any questions regarding this response or their concerns, they may contact the undersigned at ###-###-#### between the hours of 9:30am – 6:30pm. Respectfully, Engrid
Verizon Executive Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as all charges are waived as discussed. 
Regards,
[redacted]

The Executive Office spoke to Ms. [redacted] on 6/23/2015. She stated that she was disappointed in the amount of time it to get the employee discount added to their account. Our office offered to credit her account $62 for the months that the employee discount was not added. We advised that the employee...

discount has been added to the account as of 6/15/2015 and it will appear on her next billing statement. Ms. [redacted] stated that she spent a lot of time on this issue and requested that more be done for her account than the $62 credit.Our office applied an additional credit of $100 for the inconvenience that this matter caused. Ms. [redacted] accepted the credit offers as resolution to this matter. Ms. [redacted] stated that she received a phone call from an outside company stating that they have received her husband’s personal information. Our office addressed Ms. [redacted]’s concern regarding where her information was sent and advised that we will handle internally. Verizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused.  If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:30 AM and 4:30 PM ET.

May 1, 2015
 
 
 
I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains that she was advised the monthly cost for her basic phone would be $5.00 per month, before taxes. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns.
 
A thorough review revealed that two discounts were added to mobile number ###-###-####, and Ms. [redacted] was advised after the two discounts the monthly access charge would be $5.00 per month, before taxes. However, the system implements the discount with the highest value, since it can only implement one discount.
 
I spoke with Ms. [redacted] to address her concerns and the above findings. In an effort to provide a satisfactory resolution, I offered to change her plan from the More Everything 1GB for $40 and change it to the More Everything 1GB for $30, resulting in a $10.00 savings every month. This would make up for the other $10.00 discount she is not receiving. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns.
 
Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:00 a.m. and 6:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.
 
Sincerely,
 
[redacted] O.
 
[redacted] O.
Executive Relations

I received an email from [redacted] claiming that my prepaid account had run out of funds.
In fact, I had a balance of over $100. Buried in the email was a line stating, "Already refilled your account? Great."
How desperate is Verizon to resort to tricking customers into giving them more money? Pretty despicable.

I engaged Ashworth to investigate the cause of my basement leaks...two years after having another company repair a sewer line.
[redacted]
[redacted] was my next call. He was certain that there would have been tiles, and offered to dig a test hole to confirm this.
[redacted]
Thankfully I didn't spring for the recommended basement dig up!
The Ashworth guys reconnected my tiles in short order...and corrected some sloppy sewer line connections as well. The efficient, friendly manner that they undertook this project was most welcome. The cost was fair...with no charge for the 'test' hole. [redacted] I was able to get a 50% rebate on the sump pump costs from that company...thanks to Ashworth's encouragement and testimony on my behalf. Thanks guys!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I still disagree with some of the details relating to my complaint and situation. However, I feel Jason and has provide good service and has worked to resolve my issue to the best of his ability.
Regards,
Joseph H[redacted]