Verizon Wireless

Thank you for allowing Verizon Wireless the opportunity to respond to Mr. [redacted] complaint. In the complaint, Mr. [redacted] disputes the charges for canceling service with Verizon. Verizon...

Wireless regrets any inconvenience this matter may have caused. A thorough review of the account found that there was an arrangement made to waive the charges associated with canceling service, including the equipment agreements that were entered. In an effort to provide a satisfactory resolution, I offered to waive all charges and Ms. [redacted] accepted. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Mr. & Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:00 a.m. and 6:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:I do not have an account with Verizon, and by continuing to issue credits to the account they continue to keep the account open and generate charges which is the reason this problem has persisted as long as it had.  Verizon needs to take the time and investigate why this account is still generating a bill and put a stop to it instead of issuing a credit.  This account was closed in December of 2014 so they should have been able to resolve this by now. Issuing a credit only adds to the time I have wasted trying to resolve this.
Regards,
[redacted]

Since switching over to Verizon 8 months ago, I've had a horrible experience. To start, I still have not been given a dime of the rebate that was promised to me. They have owed me $287.24 for making the 'switch' from [redacted] to Verizon for 8 months now. I've wasted about 15 hours of my time through about 20 calls and as many emails and messages trying to collect this rebate. First they screwed up by reading the AT&T bill wrong, so they just left it for weeks and weeks. Finally I contacted them and they said they didn't understand the [redacted] bill so they didn't issue anything. Finally, after I explained the bill to them, they issued the rebate. However, they screwed up on the amount and subtracted $216 twice from the rebate. So now it turned into two cards they owed me. Just recently, I finally found out that they had mailed both cards to the wrong address. This is of course after I had to do the leg work to find out what went wrong. They refuse to escalate this matter, even tough I've waited 8 months over all of their errors. A horrible experience! I will be switching to a company that actually cares and honors their rebates.

April 9, 2015
I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] explains he disconnected service and has not received copies of his final billing invoices. He is requesting reprints of his last two billing...

invoices. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.
I spoke with Mr. [redacted] to address his concerns. I provided him with copies of his last two billing invoices, including his final billing invoice. Mr. [redacted] found satisfaction and had no additional questions or concerns.
Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PDT), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.
Sincerely,
[redacted] Executive Relations

Hello,
I would start with "NO ONE should EVER get Verizon". It is great until you plan to leave the service.
So here is my freaking bad experience, I planned to disconnect my service since Verizon increased my monthly bill. In order to disconnect and go smoothly Verizon agent asked me to pay my last bill in full (I used the service for 4 days but paid for full month). The verizon agent told me that I will get the refund with my next bill I said that sounds okay. I waited for the bill to arrive and opened the bill with an excitment but all my excitement went to the drain when the bill said Total due amount is: $0. I was scratching my head thinking where is the refund money. How much am I getting back? I called the Verizon Customer Care and told them the whole story after spending 40 minutes and getting redirect here and there, they finally told me that I will get to know about my refund (which I overpayed verizon because Verizon asked me to) in the next bill and they can't tell me how much I will be getting back. I insisted but they kept on saying wait for the next bill. I waited for the 27th of the next month.
Next month I got the bill and still I had no sign of the refund. I called and asked the representative to atleast tell me how much I will be getting back and they started redirecting me here and there. After spending an hour they told me on the 30th we will be able to tell you. Okay, I can wait a couple more days. I called back on the 30th and asked them to tell me about the refund and now they wanted me to wait another month. Just so you know, I have always paid my bill in advance (ALWAYS!) for the last 2 years and now when you have to return my money you are feeding me "Hakuna matta"??
After waiting for 2 months and with no response from Verizon, I was so mad that time that I told them that I'm disputing money with my credit card. I presented all the proofs to my credit card company and we won the dispute. I got my money back. Now, Verizon started sending me texts/bills that I owe them the money I disputed. I called Verizon and told them that I have disputed money and have won the case. Please check whether the amount is correct or not. Verizon representative (Employee last 4 #: [redacted]) said yes it is and we are all square. I was happy finally it is resolved until next month when I received a text/bill from Verizon (AGAIN!) that I owe them same amount again. I called Verizon and they told me that they have sent me a cheque that is why I owe them the money. My first question was when was it sent and why it hasn't made it to me? They told me the date which was a week-2 weeks from the date I called them to tell them that I have got my money back from my credit card and she told me we are all good now. You made a mistake and sent a cheque which I don't know where and you want me to pay for it, why?? After an hour on phone (AGAIN) the Finance and billing department opened a case for me and told me that they will call me back in a day or two. I waited a WEEK and today (after a week) called them back to ask them why didn't you called me back? What is the status did you guys figured it out? After spending almost an hour with this lady "Nicole - from the finance department" who refused to give me her employee ID said that she will open the case again. Today was the due date and I don't wanted Verizon to send this small amount to the collections (which I have no doubt that they will), I paid the amount.
From my past experiences, I'm pretty sure regarding the ticket ("Nicole from Finance department" lady opened for me) Verizon is never going to contact me.
I thought we had a good relation Verizon! BUT NO you showed your true colors when I had to disconnect the service. I hope that I will never have to do the business with you again in the future. I have disconnected my business Verizon line and will ask my colleagues to disconnect it too.
All my bad wishes with you Verizon and I hope now when you got double the money from me you will leave me alone.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Please note that the phone credit for line [redacted] was effective Dec 22, 2015.  My son died on August 5, 2015.  My letter,, my only means of communicating, was sent in early September.  This is quite a gap.
Additionally, I received no explanation for the many texts I received over a two to three month period about my data being at the limit.  I did not that my granddaughter received a new Droid about that time.  I received no explanation from Verizon or through my complaint.  
Regards,
[redacted]

Mr. [redacted] filed a complaint with the Revdex.com based on misinformation provided in store. On March 19, 2005, Mr....

[redacted] went into store location ([redacted]) to add a line of service. He added mobile number ###-###-#### and he also wanted to do an Edge upgrade for mobile number ###-###-#### and ###-###-####. Mr. [redacted] states he was told that his bill would only be $150.00; however, when he received his bill the total amount due was $327.82. After a thorough review of the account and invoices, I was able to give Mr. [redacted] a detailed breakdown of all the charges on the bill. I explained the monthly access charges, the one time activation fee, and the one-time taxes that were billed on mobile numbers ###-###-#### and ###-###-#### Edge Agreements.  I have apologized for the inconvenience and misinformation provided. In an effort to resolve the issue, I have offered to credit the account as a one-time courtesy credit of $75.00.  Mr. [redacted] was satisfied with the resolution. 
If the Revdex.com or Mr. [redacted] has any questions, please call me directly at ###-###-#### between 10:00 a.m. and 7:00 p.m. (Eastern Time), Monday through Friday or Customer Service at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

If I could give 0 stars I would. The car buying experience is never really pleasant but you should never feel as though you are being threatened by the Sales Manager of ALL people. I shopped around for the car that I wanted and I found it at BMW of El Cajon. I immediately went home and got pre-approved for a loan from USAA. Over the course of the week, I went back and forth with the dealer to obtain the price that was fair. The sales person acted like I was trying to steal money from him and was never really nice. I decided to walk on the deal. Wouldn't you know it? He called back three days later saying that he had worked something out and he was willing to meet my price request. I was thrilled. I sent over the form from my bank to have the money transferred over. The sales man told me to hurry up and get down there so we could lock this deal down. Upon arriving, I spent two hours only for them to tell me that they would not release the car to me until they had money in hand. It took them two additional hours to fax the forms to USAA (that closes on central time). The next day (today), I called USAA and they said that not only did they have all of the paperwork from the car dealer but they had initiated the transfer of funds to them. USAA faxed them an approval with the amount but the dealer refused to accept this. In addition, it was difficult to get anyone at the dealer on the phone. When I finally got the sales manager, [redacted], on the phone, he proceeded to degrade me and threaten me with canceling the contract. He said despite the contracts being signed, they would not allow me to take possession of the car. Even after my husband informed him of clause 8a, stating that they HAD to give us possession of the car upon signing of the contracts, he proceeded to yell at him, "You have no idea what you're talking about!!". My husband then told him to cancel the contract and [redacted] proceeded to hang up on him. When I called back to get verification that the contract was cancelled and ensure that I was going to get something in writing, he threatened me, raised his voice at me, interrupted me and made me feel overall unsafe. He screamed that I would have to come down to fill out some forms. Due to the fact that I feel so threatened and scared, I will not be stepping foot in that dealership. They will need to deliver the papers to my home or work.

I have been a long time customer (15+ years) I use to get a FREE phone and a 15% discount. With your new offers, my free phone was taken away, and I lost my 15% discount from the State since I retired. My current plan is KILLING me. $175.00 + a month (54.00/mth for the phone). I was not given a choice...told your new business plan was cheaper for customers. I do not agree, as my prices are going up and up. Verizon should offer a LOYAL CUSTOMER discount.

We received Revdex.com correspondence from Ms. Kelly S[redacted]. Ms. S[redacted] advised that she was mislead about the functions of the HUM device and wanted to return the device...

without a restocking fee. The Executive Office contacted Ms. S[redacted] on July 22, 2016 regarding her complaint. To resolve her concerns, we issued a credit for the activation fee and restocking fee prior to the device return to allow her to return the equipment without penalty. Ms. S[redacted] was satisfied with this resolution and had no additional questions or concerns regarding her account.
Should the Revdex.com or Kelly S[redacted] have any additional questions or concerns; please contact me at ###-###-#### during my business hours of 8:00 A.m. to 5:00 P.M. (EST), Monday through Friday.  For other account related issues, please contact Customer Service at ###-###-####.

[redacted]Executive Relqations[redacted] has contacted the Revdex.com and advised that she would like to be refunded for theoverpayment on her account which has led to her having a credit balance on herwireless account. Ms. [redacted] stated that she had been unsuccessful trying...

tocontact CS to get the refund issue resolved.Upon speaking with the customer on 3/10/2015 ticket number [redacted] was submitted for investigation. On 10/13/2015 the credit balance on the customers account in the amount of$1758.16 was released to Accounts Payable for a check refund.  The customer should allow 2 to 3 weeks for check delivery.

Complaint: [redacted]
I am rejecting this response because:
This is a continuous complaint to Verizon after first complaint ([redacted]) that is not solved. Briefly I filed a complaint sometime 2 or 3 weeks ago to Revdex.com about the the service reps changing stories about contract, hard to reach to customer service, their unwillingness to help, and they just hung up after they heard I switched the wireless carrier. After I filed the complaint I received my final bill that took more than a month after I switched carrier and called customer service about the final bill more than couple times. I also got an email and phone calls from verizon. I reviewed the final bill and their charge is not clear so I email back to the personnel of verizon to give me a phone number that I can reach and ask questions without waiting 30 minutes and transfer dept. to dept. She did not respond. I called her and left message to call me back 3 times without luck. I don't want to pay my final bill before I clear my questions nor over pay. My service finished on 7th but they charged for full month. They also did not allow to pay by mail and give only 10 days to pay. I am not sure this is their policy only take care of customer when the customer pays them.
Regards,
[redacted]

To address the coverage concerns, a request was sent to Verizon's  Network Repair Bureau. The NRB identified the address provided by Mr. S[redacted] as marginally covered. For customers in marginally covered areas, Verizon allows for cancellation of service without penalties.
In the...

interest of customer satisfaction, I placed a $100 credit on the account. An email was sent to Mr. S[redacted] at his request with the resolution. He was satisfied and had no other concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for allowing Verizon Wireless the opportunity to respond to Ms. [redacted]’s complaint. Inthe complaint, Ms. [redacted] expresses her concerns about a balance that shows on her account whenthere really isn’t a balance due. She also brought up a past issue about not receiving a...

Verizon gift cardfor a device that she traded in during a promotional period. Verizon Wireless regrets any inconveniencethis matter may have caused.In an effort to provide a satisfactory resolution, I advised Ms. [redacted] that this is a known issue and thatwe have a fix going in to place in April that will resolve her billing issue. I also offered to apply a one time$200 credit towards her wireless account because she didn’t receive her gift card. Ms. [redacted] expressedsatisfaction in the resolution provided, and had no further concerns.Should the Revdex.com or Ms. [redacted] have any questions regarding this response, pleasecontact me at ###-###-#### between the hours of 9:00 a.m. and 6:00 p.m. (PST),Monday through Friday. For other account related issues, please contact Customer Service at [redacted]-[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Tami C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of this complaint, a through review was completed for wireless account number [redacted]9-[redacted]. ...

Our records indicate a total of seven lines active on the wireless account.  Of the seven lines, two are for tablets and one Jetpack.  In good faith, as a courtesy, Verizon Wireless has agreed to cancel number ###-###-#### for the iPad and adjust the service charges of $30.00 for the last three months.  Additionally, the jetpack active on ###-###-#### has been cancelled and the early termination fee of $175.00 waived.  The service charges of $70.32 have been adjusted as well.  [redacted] will return the Jetpack to the Verizon Wireless Executive Office. 
Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 9:30 AM and 6:30 PM EST.
[redacted]
Verizon – Executive Relations