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Verizon Wireless Reviews (905)

Review: I called verizon cust. service approx. 2-3 days prior to when I thought that my two year contract ended. They told me to call back on 6/2/14 to terminate. I called back on that date and asked specifically how to do things properly so that I would not be charged early term fees. I was told at that time that I would not be charged the fees and that I was terminating at the correct time. I then got a bill which had early term fees of $60 per line ($120 total) and called cust. service again some time around the middle of June. I was told that the bill was incorrect and that I had done the correct thing by terminating on 6/2/14. He even stated that I would have been billed for another month if I had terminated later. He assured me that I would be recieving a new bill with the charges removed. When I did not receive the new bill, I called cust. service again around the end of June because I wanted to pay what was left on the bill after the early term fee had been removed. At that time, they told me that I had to pay the fee and that I should not have terminated the accound until 6/14/14 despite the fact that I had been told conflicting information from one of their representatives. I have since called numerous times and spoken with numerous representatives who access the previous calls and agree that I was given the information that I claim, but that the previous representatives misinformed me. I have told them that I refuse to pay the early term fees because I was told by their representatives that I would not have to. I have spent approximately 3-4 hours on the phone over the past two months trying to get this issue resolved and have sent the matter to "disputes" within the company at least twice. I have always paid my bills in a timely fashion and have perfect credit. I do not want this matter to affect my credit rate.Desired Settlement: I would like for the early termination fees to be removed as well as any other fees that are currently on the remaining bill. I would have been glad to pay the extra $20 which is what is left on the bill after the early term fees are removed, but after dealing with this situation and spending numerous hours on the phone trying to resolve this matter, I think that it is only fair that all charges be removed.

Business

Response:

This letter is to serve as our formal

response to the recent complaint by Ms. [redacted], which was submitted to our office on August 19,

2014. In the correspondence, Ms. [redacted] expressed concern regarding

her final billing invoice, dated July 25, 2014. Ms. [redacted] states that she ported

her number three days after her billing cycle started, on July 31, 2014. Ms. [redacted] states that she should

not have to pay for a full month of service that she did not use. Ms. [redacted] is requesting that

Verizon Wireless reverse the charges on her bill. Please accept this letter as

resolution to your concerns.

Upon receipt of your correspondence, we

conducted a thorough review of Ms. [redacted]’s account. Ms. [redacted] has been a Verizon Wireless customer since 1995.

Although it is stated in the Verizon Wireless Terms and Conditions, that upon

disconnect, you will be billed through the end of your bill cycle, Verizon

Wireless has made an exception and waived the final balance on the account for

$56.71. As of August 27, 2014, Ms. [redacted]’s account reflects a zero balance.

Should Ms. [redacted] have any further questions

or concerns regarding this correspondence, she may contact ###-###-####

Monday through Friday between the hours of 7:30AM and 3:00 PM EST.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I sent back the phone from Verizon Wireless and they sent it back saying it wasn't there phone and I am responsible for the balance on the contract. I called several times but, the rep.'s couldn't help me...Desired Settlement: I would like them to settle the acct. by taking back there phone and fixing my acct.....

Business

Response:

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In thecomplaint, Ms. [redacted] explains she is disputing a balance owed to Verizon Wireless. She wouldlike Verizon Wireless to settle the account. Verizon Wireless appreciates the opportunity toaddress Mr. [redacted]’s concern.Our records indicate Ms. [redacted] returned a device to Verizon Wireless as part of an Edgeagreement. The device returned to Verizon Wireless is not the device requested as part of herEdge Agreement.I spoke with Ms. [redacted] to address her concern and the above findings. In an effort to provide asatisfactory resolution, I offered to send her a return label to recover the device. Upon receipt ofthe device, I will place an adjustment for the remaining balance of her Edge agreement. Ms.[redacted] expressed satisfaction in the resolution provided, and had no further concerns.Should the Revdex.com or Ms. [redacted] have any questions regarding this response,please contact me at ###-###-#### between the hours of 7:00 a.m. and3:45 p.m. (MST), Monday through Friday. For other account related issues, please contactCustomer Service at ###-###-####.Sincerely,[redacted]Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Shortly after switching to Verizon we began to have issues connecting to the data network. We tried new SIM cards, refurbished like new devices sent to us, and other solutions, which did not work. We spent upwards of 15 hours on the phone with customer support over the course of four months and more than 12 phone calls. Not once did any of the support people who we worked with follow through on the status of claims or reports filed nor did they call us back as many of them swore they would. During one of these calls, we were informed that because we lived in a low coverage area we could terminate service without being charged early termination fees. At that time we did not terminate service but attempted to continue working with customer support to resolve the issue. By the end of December, the issue was not resolved, and no new solutions or suggestions were forthcoming so we choose to switch to another carrier. We went into a Verizon store where the employee assisting us pulled up our account and **id he **w a notation there that we would not be charged fees to terminate the contract early. A few weeks later we were charged these fees. The first phone call attempting to resolve this resulted in a TOPS form being filed and our being told we should get refunded within a few days. When we did not get refunded and the employee failed to call us back we called again and were told a few days. On our third and final call back we spoke with a gentleman from the tech department who informed us that there was no record of our being told we could terminate early without fees. We were now told your records only indicated that we asked to do so, but were never told we could. After the significant amount of time we invested to resolve this issue we feel it is clear our preference was not to switch providers but to resolve the issue. After failing to be treated reasonably (and never receiving calls back) we further find upon leaving we were given a bait and switch offer regarding leaving your company.Desired Settlement: We desire a full refund for the early termination fees we were charged which, given the short amount of time we were with your company, are north of $600.

Business

Response:

Thank you for allowing Verizon Wireless to respond to the concernsexpressed by Ms. [redacted]. Upon review of Ms. [redacted] account, I wasable to determine through contact with the Verizon Wireless Network RepairBureau that the original trouble ticket number [redacted] was ultimately closed bySystem Performance indicating that the customer was located in a marginalcoverage area. I was able to contact Ms. [redacted] on Friday March 20th, 2015 andcome to a reasonable offer resulting in the waiver of the termination fees sheincurred on her January 2015 invoice. I have filed a ticket with my internal treasury department in order to expedite a refund in the amount of $620 plus anyapplicable taxes. Ms. [redacted] is aware of the anticipated turn around time for her refund and has expressed verbal **tisfaction with theresolution of her Revdex.com concern. Should you have any questions orconcerns, please call me directly at ###-###-#### between the hoursof 8:00 a.m. and 5:00 p.m. (Eastern Time) Sincerely,[redacted]Verizon Wireless Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

this resolution is **tisfactory to me.

Regards,

Review: I went to buy a car yesterday and was told I would be paying over 5 percent on my auto loan instead of 2.5-3 percent because my credit report shows I owe Verizon money. I do not have an account with Verizon. I explained that to the finance manager and he said he could do nothing that to get the car I would have to pay the higher interest rate.

Verizon contacted me several months ago about someone who had the same first name as me but a different last name who had bought phones form them. I pointed out to them that she and I were not the same person as we have different last names.

I want to find out how Verizon could legally put a black mark on my credit when I do not have an account with them. Obviously if so that would be fraud and I will pursue that with the appropriate parties.

As they are a phone carrier regulated by the [redacted] I will also file a complaint with the appropriate regulatory board. Also if a credit bureau just accepts derogatory credit info with requiring any sort of evidence then I will pursue that also.

I need to find out how this happened and also all the documentation involved with it.Desired Settlement: I will require notification to the appropriate credit reporting agencies. I also need all documentation associated with. Most importantly on what basis they made a derogatory report to the credit agencies. If as I told you I have no account with Verizon and they just decided to report me for no reason I will pursue that with the State regulatory board and if they gave a fraudulent report to the credit agencies I will also report that seperately.

Business

Response:

December

17, 2015Attention:

[redacted]RevDex.com of New Jersey1262

Whitehorse Hamilton Square RoadBuilding

A - Suite 202 Hamilton, NJ 08690Re:

Case No: [redacted] / Account No: N/ADear

Ms. [redacted]:Thank you for allowing Verizon Wireless the

opportunity to respond to Ms. [redacted] complaint. In the complaint,

Ms. [redacted] expressed concern about a derogatory remark on her credit

generated by Verizon. Ms. [redacted] is requesting the remark be removed. Verizon

Wireless apologizes for any distress this matter may have caused. A thorough account review confirmed the customer

was the victim of identity fraud. We were able to confirm the customer was not

responsible for the charges on the account, and our Fraud Prevention Team

closed the account as such. I called Ms. [redacted] to address her

concern and the above findings. In an effort to rectify the situation we began

the process to remove the derogatory mark and sent Ms. [redacted] confirmation of

this. Ms. [redacted] understands that it will officially take 45 business days

for the mark to be removed. Ms. [redacted] accepted this, and is satisfied with

the action taken.Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours

of 8:30 a.m. and 5:00 p.m. (MST), Monday through Friday. For other account

related issues, please contact Customer Service at ###-###-####.Sincerely, [redacted] Executive

Relations

Review: I received a text message in November from Verizon, which stated that my 4GB/$70 per month data plan would be doubled to a 8GB data plan with no additional charge or contract extension. All I have to do is RESPOND with YES to approve this plan change. I responded one minute later with a YES and continued to check my verizon mobile for the updates but noticed none. I decided to give Verizon a call a few weeks later to check the status and was told this promotion was no longer available and Verizon never received my response which is why my plan was not upgraded. I informed the agent that I had the original text message and response which I could send for verification. After much debate the analyst at Verizon stated that paperwork could be submitted for approval and for the time being 1.5GB could be added to my data plan. The analyst informed me that this change should show up on my account within 24 hour. No changes showed up on my account over the weekend so I made a second phone call.- I spoke with another agent from Verizon to check the status and was informed that the request is still pending and should be approved in the next 24-48 hours. - I called Verizon a third time the next week and was told that my request was denied. I informed the agent again that I have the proof, but [redacted] stated that there was nothing she could do besides add 10GB of data per month for $10 which IS NOT what I was originally offered.- I was transferred to the floor supervisor [redacted]) and was basically told the same thing. The 8GB data plan was a grandfather plan and the system would not allow to make such a change. Again I was offered a 10GB data plan for an additional $10.My biggest problem is no one is listening to the customer, because I was offered a promotion which was never applied and then when I called to ask about it was denied. Verizon tried to up sell me to a plan and I was stuck to deal with my current plan or nothing else.Desired Settlement: I would like for Verizon to honor the 8GB/$70 per month data plan or simply upgrade me to the 10GB data plan with no additional charge. If this is not feasible, I would like to be let out of my Verizon contract with no cancellation fee because I cannot do business in this manner. Simply honor the promotion or let me go on my way. Thank You!

Business

Response:

This letter is in response to the above-referenced complaint filed by Mr. [redacted]. In the complaint,Mr. [redacted] explains he accepted a text message offer to change his plan to the More Everything 8GB for$70.00 but his plan change was never completed. Mr. [redacted] requests Verizon Wireless honor the offerhe was provided and change his plan. Verizon Wireless appreciates the opportunity to address Mr.[redacted]’s concern.A thorough account review revealed that Mr. [redacted]’s account was eligible for the Double the Datapromotional offer for the More Everything 8GB for $70.00. Our records do not indicate we received arequest from Mr. [redacted] for this plan change. The Double the Data promotional offer ended for customerson November 5, 2014.I spoke with Mr. [redacted] regarding his concerns and the above findings. In the effort of customersatisfaction, I offered to change Mr. [redacted]’s plan to the More Everything 10GB for $80.00 and credit hisaccount $96.00. Mr. [redacted] accepted this offer. He will see the credit will appear on his January 2015billing invoice. Mr. [redacted] expressed satisfaction with the resolution provided.Should the Revdex.com or Mr. [redacted] have any questions regarding this response, pleasecontact me at ###-###-#### Ext: 4020876, between the hours of 10:00 A.M. to 7:00 P.M. (MST),Monday - Friday. For other account related issues, please contact Customer Service at ###-###-####

Business

Response:

This letter is in response to the above-referenced complaint filed by Mr. [redacted]. In the complaint,Mr. [redacted] explains he accepted a text message offer to change his plan to the More Everything 8GB for$70.00 but his plan change was never completed. Mr. [redacted] requests Verizon Wireless honor the offerhe was provided and change his plan. Verizon Wireless appreciates the opportunity to address Mr.[redacted]’s concern.A thorough account review revealed that Mr. [redacted]’s account was eligible for the Double the Datapromotional offer for the More Everything 8GB for $70.00. Our records do not indicate we received arequest from Mr. [redacted] for this plan change. The Double the Data promotional offer ended for customerson November 5, 2014.I spoke with Mr. [redacted] regarding his concerns and the above findings. In the effort of customersatisfaction, I offered to change Mr. [redacted]’s plan to the More Everything 10GB for $80.00 and credit hisaccount $96.00. Mr. [redacted] accepted this offer. He will see the credit will appear on his January 2015billing invoice. Mr. [redacted] expressed satisfaction with the resolution provided.Should the Revdex.com or Mr. [redacted] have any questions regarding this response, pleasecontact me at ###-###-#### Ext: 4020876, between the hours of 10:00 A.M. to 7:00 P.M. (MST),Monday - Friday. For other account related issues, please contact Customer Service at ###-###-####

Review: I have attempted to remove the FamilyBase plan from my calling plan for the past 8 months. Every time I attempt to do so I am given the run-around and they continue to bill me $4.99/month + tax & fees. I was told there was no contract or length of time the app was required; however, for some reason no one can or will remove it. When I attempt to remove it online the system tells me to agree to an increase in each phone line cost of astronomical amounts. This is unacceptable. I contacted Verizon again today to request the removal and this time "[redacted]" was unable to complete the request for some unknown reason.Desired Settlement: Remove the application and quit billing me like I initially requested 8 months ago.

Business

Response:

Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted]. In her complaint, Ms. [redacted] stated she had not been able to have the Family Base feature removed from her account. Upon receipt of this complaint a review was completed and the issue was resolved prior to receiving the complaint. The Executive Office would like to apologize for any inconvenience that you may have experienced with our company. At Verizon Wireless, the level of customer service our customers receive is of the utmost importance to our company. Verizon Wireless assures Ms. [redacted], as well as the Revdex.com, that we will exhaust all options to prevent such incidents in the future. Verizon Wireless has provided the applicable coaching to our team members involved, for that purpose. Verizon Wireless regrets any inconvenience the above matter may have caused Ms. [redacted], and appreciates the opportunity given to resolve these account concerns. Should Ms. [redacted] have any questions, please call me directly at ###-###-#### between 9:00am and 6:00pm EST, Monday through Friday. Sincerely, [redacted]. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The first time after 12 years with Verizon I had a major issue.Iauthorize Verizon by phone to charge my checking Account for my monthly bill $211.44 with e- check on the 08/13/2014. I did a mistake with my account and the check was returned from my bank on 08/15/2014.on 08/19/2014 I called customer service and explained this that the e- check got returned from my bank because there was no funds there.the lady I spoke with told me there don't have this return yet but if I don't like to have my 3 cell phone interrupdet I can make a different payment so I payed on 08/19/2014 with my visa debit card over the phone because that lady told me it takes 3 to 4 days when there see the return.on 08/20/2014 I checked my checking account and found out I be charged twice.there charged the return e-check from the 13 of Aug and my debit card on the next day each $211.44.if customer service told me that there try to charge my account again with this return check I would not make a mother payment with my debit card.so I called customer service right away on this doppel charges on this day and ask why? I told this time a gentleman that's I now in minus with no money and be charged from my bank with a $35.00 overdraft fee.so he checked and can't explain why the first e- check got charged again and was willing to credit my debit card back and I ask how long that takes and his answer was he have to fill out a request form and have to wait when this form comes back.I sayed I can wait that long with minus and no money and told him to do nothing I will go straight to my bank and disbute the e-check when I did that I went home and called the supervisor and made a complain about this and her answer was normally there not charging a return check again and was gave me the 35.00 overdraft fees credit to my cell phone bill I specific told here that she have to make a note that I disbute the e- check from the 08/13/2014.on 08/22/2014 my bank gave me the dispute back and debit credit from verizonDesired Settlement: Never I was in this problem with Verizon I always payed my bill but customer service give me false information and brings me in negative on my bank accountim not happy with Verizon anymore is to expensive and I like to get out of my contacts with a settlement.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. Per the

correspondence received, Ms. [redacted] is disputing a payment drafted from her checking account in

error. Ms. [redacted] requests Verizon Wireless compensate her for the inconvenience.

Upon review of Ms. [redacted]’s account, she called Financial Services on August 19, 2014 to make

a payment with a credit card. Ms. [redacted] made this payment as a precaution since she assumed

the payment she made on August 12, 2014 would be returned. On August 20, 2014 the payment

was drafted from her checking account nonetheless. On August 25, 2014, Ms. [redacted] spoke with

a representative in Financial Services and a $50.00 credit was applied to her account due to the

inconvenience caused by the overpayment.

I spoke with Ms. [redacted] on August 28, 2014, to confirm the $50.00 credit resolved her concern.

As a gesture of good faith, I applied a credit of $25.00 to offset an Insufficient Funds Fee. Ms.

[redacted] stated she was satisfied with the resolution provided and had no additional questions or

concerns.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response,

please contact me at ###-###-#### Ext: [redacted], between the hours of 9:30 A.M. to 6:00 P.M.

(PST), Monday - Friday. For other account related issues, please contact Customer Service at

###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called Verizon Wireless back on June 6, 2014 because my cellular device had an issue that presented itself that evening where my screen became pixeled and a black line on it. My phone worked just fine and when I went to use it after work the screen appeared this way and I had no idea why because I had been at work all day and I am not allowed to use my phone at work so when this happened I called Verizon explained my issue to the first rep and then was transferred to a technician to go through a bunch of troubleshooting guidelines that did not work. The representative then stated that my phone was still covered under warranty and since the issue could not be resolved that a replacement device would be sent out and when I received it to send my other phone back and that was the end of the conversation. I received the replacement device and sent back the phone that had the issue I reported as pixeled and black line and I sent bI did with the box they sent and the tracking information. I thought all was resolved until I received an email today 6/20/2014 that stated the manufacturer's warranty would not cover my returned device and be charged $99. and after I was told by the representative that it would not be. I sent back the phone with the exact issue I was reporting and now they are claiming that my screen was cracked and broken which I know for a fact was not. I called Verizon on 6/20/2014 and spoke with a representative who stated he did not understand why it was not covered since what I reported was NOT physical damage and after being on the phone over 40 minutes he stated at first he would give me a partial refund then talk to warranty department for me to not be charged the $99.00 fee at all. spoke to supervisor [redacted] who was rude and of no help and would not even address my concern. I have had so many issues with Verizon and still have remained a customer despite explanations they refuse to resolve this issue that I know I did not create but it's Verizon poor quality of phones.Desired Settlement: I would like the $99.00 fee that they are charging me for damaged device fee refunded in full and to not be charged this fee as I completed all the required steps was told this was covered under warranty and even told by representatives that this fee shouldn't have been charged yet to find out that now it would be charged. I would like to remain a customer of Verizon Wireless and just have this fee refunded because my phone was not cracked or damaged this was a defective device. Thank you

Business

Response:

Thank you for allowing Verizon Wireless to respond to concerns expressed by Mrs. [redacted]. In her complaint, Mrs. [redacted] disputes a damage device charge of $99.00..Mrs. [redacted] contacted Verizon Wireless customer service on 06/05/2014,to receive assistance for her phones touch screen not working properly. The representative was unable to resolve the issue with troubleshooting and offered to send a replacement device, covered by the device’s warranty. Mrs. [redacted] was advised under the warranty replacement process; there would be a charge of 99.00 if the device is returned with any damage. Mrs. [redacted] advised there was no damage and requested the replacement device be sent. Upon receipt of this complaint, I contacted Mrs. [redacted] on June 24,2014.I explained that the $99.00 charge was assessed for the damaged device that she sent back. I advised the damage on the phone she sent back was a crack on the screen and this voids the warranty. In an attempt to resolve this complaint, I offered to apply a credit of $75.00 to Mrs. [redacted]’ account. Mrs. [redacted] accepted the offer and agreed this resolves her complaint. Should the Revdex.com or Mrs. [redacted] have any questions, please call me directly at ###-###-####4 x4[redacted]between 7:30a.m. and 4:00 p.m. (Pacific Time), Monday through Friday or she may contact Customer Service at ###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been paying for sevices for not only My Phone/s which Do NOT get reception 50% of the time in our area- as well as Internet that we could NOT USE for over a year &1/2 due to NO conectivity/Limited connectivity or most of the time just Outright NO SERVICE- so much of the time I could not do Work at Home. I made Several calls and spent hours literally trying to get help with NO resolution but yet even though Verizon did NOT live up to the Contract agreementt o provide services-I had to PAY the $75 to drop the plan so I could get something that DID work - Thanks to Future Technologies I now have internet services that work GREAT!!- Some One needs to Tell Verizon their Service in this area STINKS![redacted]Desired Settlement: $75 credited

Business

Response:

August 20, 2014

I am writing in response to the complaint forwarded on behalf of Mrs. [redacted]. In the complaint, Mrs. [redacted] explains that she was billed an Early Termination Fee of $75.00 for disconnecting a Jetpack line of service. She requests to have the Early Termination Fee waived due to insufficient wireless coverage in her home. Verizon Wireless appreciates the opportunity to address Mrs. [redacted]’s concerns.

Our technicians thoroughly investigated the issues that Mrs. [redacted] has reported. It was determined that her home area has known coverage obstacles that could be due to various factors, including topical geography, real estate limitations, etc.

I spoke with Mrs. [redacted] on August 19, 2014 to address her concerns and the above findings. In an effort to provide a satisfactory resolution, I advised Mrs. [redacted] that I would issue a credit in the amount of $75.00 to waive the Early Termination Fee and the adjustment would be viewable on her September 2014 billing statement. Mrs. [redacted] expressed satisfaction in the resolution provided, and had no further concerns.

Should the Revdex.com or Mrs. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a new phone from Verizon in Jan 2014. I am now about to receive my third replacement-refurbished phone. I left the store yesterday without a phone or service and had to take the day off of work to wait for the refurbished phone to be delivered because no one could tell me if I had to sign for receipt of the phone. They offered me to purchase another, lower quality, phone. Which of course, would have required me to buy new phone accessories - which is another rip-off. When I purchase a new car and it has problems, it is repaired not replaced with a used car. In addition, if my car is under warranty, you can get a loaner car at no cost until repairs are complete. No such option for Verizon. After being a faithful customer since 2001, I am tired of being pimped by Verizon and will not bend over anymore - no more contracts - ever!Desired Settlement: I want a new phone - period!!! I did not purchase a refurbished phone - or did I? Maybe this is why I have had so many problems... The initial new phone stopped working two months after the $300 purchase.

Business

Response:

This

letter is in response to the recent complaint filed by [redacted], received

by Verizon Wireless on September 11, 2014.

In the complaint, Mrs. [redacted] stated she received three replacement

devices and the current device is not working properly. Mrs. [redacted] is

requesting a new phone.

Upon

receipt of this complaint, a thorough investigation was completed. Our

records indicate that Mrs. [redacted] has received three replacement devices over

the last five months.

In an

effort to resolve this matter, the Executive Office contacted Mrs. [redacted] on

September 25, 2014, and honored her request for a new device. Mrs. [redacted]

ordered a new Samsung Galaxy fee of charge. Mrs. [redacted] is satisfied with the

resolution provided by the Executive Office.

Verizon

Wireless appreciates that opportunity to respond to all concerns and apologizes

for any inconvenience this matter may have caused. If you have any

further questions or concerns, you may contact me directly at ###-###-####

ext [redacted], Monday through Friday between the hours of 8:00 AM and 4:00 PM ET.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In December 2014 I went to the local Verizon store with my phone which was not working correctly. It had not been damaged at all but was acting odd electronically. They looked and it and said they had never seen one do that before. So I should update my plan to a new phone and when the new phone arrives in the mail make sure to send the old phone back so I get credit for it. This point was stressed to me several times. I did exactly that. The next month I was charged $300. for the phone they said they had not received. I went back to the local store and they did some checking in their computer and found that the phone had in fact been received and they gave me the tracking numbers etc needed to prove that. I then called Verizon and gave them that information. The person I spoke with that day did some digging and said, oh yes, she saw they had received it and gave me a credit confirmation # and I should see a credit soon. I explained to her that I was taking my account off of automatic payment due to these problems until they were straightened out. I had been a Verizon customer for a number of years. No credit was ever issued to me. I did pay my actual bills, but not the "extra" they were charging me for the returned phone. I called once again and this time they claimed that the reason they wouldn't give the credit for the phone was because it was damaged. Seriously? I would not have even gone to the Verizon store if the phone was working properly. It wasn't damaged by me, it simply was malfunctioning and that was why I took it in to begin with. They told me to send it back for credit and I did. Then they gave me a credit number and I should have received it. And now they are changing their tune, just to make more money on top of their already high priced charges!! No place on my paperwork can I find where it says returns must be in good working order! And now to add insult to injury that have cut off my phone!Desired Settlement: I want that charge taken off my account and I want my cell phone turned back on! I will go so far as to send them back another phone that I found at home like the old one but not until I get this matter resolved.I need help. These giant companies think they can just take more and more money from the little people whether they deserve it or not.

Business

Response:

The Executive Office spoke with Ms. [redacted] regarding a $299 bill charge. Ms. [redacted] stated she was charge for a device she returned. While Ms. [redacted] did return the device, it was damaged. In an effort to resolve this matter, the Executive Office applied a $299 credit to Ms. [redacted]’s account. Additionally, the Executive Office provided a $15.00 courtesy credit for data overages. Ms. [redacted] is satisfied with the resolution provided by the Executive Office. Verizon Wireless appreciates that opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:30 AM and 4:00 PM ET. Sincerely, [redacted] R. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Verizon Wireless is the biggest scam artist on the face of the earth. They place erroneous charges on consumers bills in hopes that they dont see them on the itemized bill.
Verizon Wireless keeps their customers on hold for hours on end in order to frustrate and hang the phone up so they dont end up rectifying their situations. This is the most worthless company on earth and needs to be broken up due its monopolization of the marketplace.

Review: In late June, 2015, I ordered on line an upgrade by [redacted] my [redacted] for a [redacted]. I was charged $291.45 on July 1, 2015, for “Edge UP Early Buy Out of Agreement [redacted].

When the new phone came in beginning July 2015, I didn’t like it and returned it to Verizon by using the return envelope provided by Verizon. I didn’t know at the time the envelope was meant to return my old phone if I kept the new phone. As a result, Verizon received the new phone and could not match the serial ID of the new [redacted] to what they had on records for the [redacted]. As a result, in July-August 2015, Verizon charged my account another $398.42 for “Equip CC Charge back or NSF Adj” and $175.00 for “Device Upgrade Agreement [redacted] (months 19 - 24) Remaining Balance”.

From July 2015 through November 2015, I talked numerous times with Verizon representative by calling their Customer Support every other two, three weeks to request corrections to my account. The last time I asked to talk to a “Supervisor who can make decisions”. I spent another half an hour talking to a representative who said his name was [redacted] and that he was a supervisor from the New York office. This person agreed with me the charges were incorrect and could be traced by comparing the serial number of the [redacted] that I had returned to their records. He promised to issue me a credit for all these incorrect charges within 7 days. It was only three weeks later that I found out [redacted] did not do anything he had promised and didn’t not even have the courtesy to call and let me know his result. Verizon kept charging the same charges when I disputed the charges with my bank. Worse yet, on December 10th, I received at work a call from collection demanding payments for these charges. I told the collection person I was at work and gave her a specific time between 6:00 to 7:00 pm to call me that evening. I did not receive any call from the person and the following morning, Verizon shut off my phone seDesired Settlement: Have all incorrect charges on my account reversed and refunded. I should not be charges for early termination fees due to the problems Verizon caused me.

Business

Response:

December 15, 2015

Attention: [redacted] Revdex.com of New Jersey

1700 Whitehorse– Hamilton Sq. Rd. Ste D5

Trenton, NJ 08690

Re: Case No. [redacted] / Account No. [redacted]

Dear Ms. [redacted]:

Thank you for allowing Verizon Wireless to respond to concerns expressed by Ms. [redacted]. In her complaint, Ms. [redacted] states she has been charged a Non-Return Device Fee when the device was received at the warehouse. She also states her credit card was used fraudulently at a store. Verizon Wireless regrets any inconvenience this matter may have caused and appreciates the opportunity to address her concerns.

Review of Ms. [redacted] account shows she upgraded her line [redacted]. Ms. [redacted] was to return the original device ID [redacted], as part of the Edge Up process. We confirmed her new device ID [redacted] was received at the warehouse on July 16, 2015. Ms. [redacted] had returned her purchase under the Worry Free Guarantee; however, Verizon Wireless was not aware she was doing so. As a result the system recognized that we did not receive the correct device and charged a Non-Return Device Fee. In addition, the remainder of the Edge agreement was charged, paying off her original device.

Ms. [redacted] indicates a purchase was completed in store using her credited card. If the fraudster used a fake id, had her card and verification credentials and made a purchase, then it is difficult to show fraud, because verification was passed, as though they were the actual customer.

I communicated with Ms. [redacted] via email regarding her concerns and the above findings. In an effort to resolve the matter, I credited the Non-Return Device Fee, Restocking Fee and Reconnection Fees. The credits totaling $476.56 will reflect on the January 6, 2016 statement; however $396.56 of the credit has reduced her current balance. She also stated the credit card charge has been reversed. I advised Ms. [redacted] to update her passwords, alert her credit bureaus and research identity protection.

Should the Revdex.com or Ms. [redacted] have any questions, please call her case manager [redacted]directly at ###-###-#### between 8:30 a.m. and 5:15 p.m. (Mountain Standard Time), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Relations

Review: I was supposed to be billed by snail mail, but instead I was initially sent bills by an incorrect email address (their error). Therefore, I was notified my bill was overdue and my service was interrupted. After I discovered the problem, I sent Verizon three payments of 139.55 on 11/12/2014, 61.75 on 12/8/2014 and 59.00 on 12/8/2014 plus paying the agreed amount of 55.36 in January and February of this year. Although my bank has supplied proof of all these payments, I have never been credited with the $139.55. Three times I have been told a tracer was put on the payment, but they have not notified me of the result and they keep sending me overdue notices and threatening to turn off my service. In January I sent a letter explaining once more what had happened, and never received a response. I am fed up with Verizon. It is like talking to machines - it is talking to machines! Rude machines at that! I am willing to transfer my contract to another company at this point, but I do not owe Verizon anything. My next billing due date is March 12, and unless this matter is settled, I will not be making that payment.Desired Settlement: Acknowledgement that I do not owe Verizon anything until March 12.

Business

Response:

Thecustomer is disputing a refund of $139.55 for a misapplied payment. Ms. [redacted] has been waiting for months forthe payment to be applied and hasn’t received resolution.Uponreceipt of the correspondence, Verizon Wireless reviewed wireless accountnumber [redacted]3-00001 and was able to conclude that Ms. [redacted] was notgetting notifications that her statement was due. The customer states that acustomer service representative entered the wrong email address which causedher to get behind on her bills. This issue caused the service to beinterrupted. Ms. [redacted] started her service on September 24, 2014 but nopayment was made until December 8, 2014. There was also a payment of $139.55that was misapplied that the customer had been waiting for during this time. Sincecontacting the Revdex.com the payment has been located and applied to the account. Icontacted the customer today to advise her that we did apply the payment but sheis under the impression that she is due more. Prior to the payment beingapplied Ms. [redacted] had a balance of $94.06 which left a credit of $45.49. Thecustomer also made a payment of $50.71 on March 18, 2015 and we also reversed a$5 late fee. She now has a refund of $101.20 but she disagrees with the amount.The customer states her records indicate we still owe her an additional $70.66.I advised Ms. [redacted] that I would apply the credit to her account. The customeris satisfied with this decision. Verizon Wirelessappreciates the opportunity to address Ms. [redacted]’s concerns. Should Ms.[redacted] have any questions regarding this response, she may contact me directlyat ###-###-####, Monday through Friday between the hours of 8:00AM– 5:00PM EST. [redacted]Executive RelationsVerizon Wireless

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In November 2014 I used my Verizon Edge program and Edged up my phone. Per Verizon's program you are able to do this when a certain amount had been paid. I had met that requirement. They are suppose to cancel the old contract and start a new one. What they did was charge me the remaining balance on my old contract and then start the new one. I have called them countless times since I had conformation they received the old phone back. It was signed for in their Fort Worth, TX warehouse 12/08/2014. Since that day I have been told "it will credit on your next bill" I get phone calls from Verizon debt collectors telling me my account is past due and that my service will be interrupted if I don't pay it.I was working with a manager in my local store who told me on Saturday 02/14/2015 that it had been taken care of and it would credit within 1 to 2 days. He is also the one that explained they had originally charged me incorrectly and that is why the credit kept getting declined.Today I once again got a call from Verizon trying to collect the balance. I tried to call the manager I had spoken with but he is out today. I called customer service and spoke to a manager and once again was told it would credit on my next bill cycle March 12, 2015.In Nov. 2013 when I upgraded my phone I had problems with them double charging me then also. A regional manager helped me and after about 3 weeks was able to get the credit taken care of. I have been charged a late fee for the last three billing cycles.Desired Settlement: I want Verizon to cancel my Phone and Ipad agreement so that I can go with a different carrier. I have been with Verizon since 2012 and this nightmare is totally unacceptable. I have wasted countless hours on the phone trying to get this resolved since December 2014. The treatment I have received from the Verizon reps has been unacceptable I just want to be able to cut ties with them and move on.

Business

Response:

The Executive Office spoketo Ms. [redacted] on March 20, 2015. While I understand and deeply regret how upsetting the issue has been, I respectfully declined Ms. [redacted]’s request to cancel her service without penalty and takeher phone to a different carrier, or to enable her to return the phone several months after it was purchased. As an effort to reach a resolution for a valued customer, I offered to apply a lumpsum credit equivalent to six months of Ms. [redacted]’s service with VerizonWireless. I also offered to cancel the remaining contract on the tablet line on Ms. [redacted]’s account, since shereplaced the original tablet with one that she purchased from Apple. Ms. [redacted] accepted my offer, and considers her complaint settled. Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for anyinconvenience this matter may have caused. If you have any further questions or concerns, you may contact ExecutiveRelations directly toll free at ###-###-####, Monday through Friday betweenthe hours of 8:00 AM and 7:00 PM ET. Sincerely, [redacted] Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went into Verizon to get a price on their plans due to my husband getting a discount due to his job.. We went in dealing with [redacted] who stated he is a manager.. He went over plans with us.. I was hesitant due to the fact I had been with [redacted] for year my plan was cheap and I had 10 gigs per line... [redacted]ad me pull up my data on my plan said he would talk to [redacted] about how much we actually use.. He came back and said u are right I do get 10 gigs each phone but as a family you go no where near that amount he said [redacted] said we use less than 10 gigs as a family.. So we went with Verizon because in the long run after rebates and things we would get three new phones and a tablet. Well we are two weeks into the month and I have already pasted my data.. I tried to call [redacted] who claims I can always get him and I left a message with no call back..when I called Verizon they told me they could do nothing other than up my plan and pay more one two told me they would call [redacted] and see what he says manger said she didn't call him , the store would be close and she could do anything unless I wanna pay more.. She was rude.. Verizon lied to us and will do nothing to help us oh and did I mention I'm two days past the return the phnes data.. Find that kind of funny..the seller lied to use to get us to switch and now won't call me back. I actually called him before the return date was up.. He never got back to me. If you could help us in anyway I would appreciate it.. Thank you for ur time.Desired Settlement: I would like to give back the phones and leave Verizon or I would like them to up my gigs without it costing me anymore money

Business

Response:

Ms. [redacted] Verizon sincerely apologizes for the inconvenience this matter has caused.After further review of Ms. [redacted]’s Verizon account, no changes will be made. However the Executive Office would like to offer a $30 courtesy credit to cover at least 2 gigabytes of data overage.Should Ms. [redacted] have any questions regarding this response or their concerns, they may contact the undersigned at ###-###-#### between the hours of 9am - 6pm.Respectfully, [redacted]Verizon Executive Office

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.

Regards,

J[redacted]

Review: Being charged for ins that was cancelled in Feb. I called verizon in middle of August and was told by the rep somehow someone re-added the ins and they would give me a credit of 58.00 for the 71/2 mos.of overcharges and that they would stop the ins that day. My bill generates on the 29th of the mo but that next bill still had the charge on it. When I received the bill this mo the charges are still on,so I called again . This time the rep. was nasty and told me that was my problem I should have read the bills over before paying them. There is never 2 bills from this co. that are ever the same so I didn't notice the ins charge.The nasty rep told me that was my problem and by paying the bills I agreed to the charges and she could only give me 3mos credit 24.00. Well for 2 mos. I noticed the charge was not off my bill but gave them the benefit of the doubt that this bill was going to be corrected. Now that was my mistake thinking this co. would actually do what they agreed to. Giving me 3mos credit when for two mos. I waited for them to take the charges off is like only giving me 1 mo credit when I was promised at lease 58.00 before the extra 2mos. added.Desired Settlement: I would like the co. to give me the refund promised plus the extra two mos charged me after our conversation in mid Aug. the total should be 64.00 not 24.00.

Business

Response:

Thank you for allowing Verizon Wireless to respond to the concerns expressed by Ms. [redacted]. In

the complaint, Ms. [redacted] states she received an incorrect credit for $24.00 instead

of 64.00 for an insurance feature. Verizon Wireless regrets any dissatisfaction

this matter may have caused.

Our records indicate Ms. [redacted] was charged from February 18, 2014 to October 01,2014 for the $8.00

Total Equipment Coverage. Ms. [redacted] spoke with Customer Service and was

offered $24.00 for 3 months of the service.

On October 13, 2014, I spoke with Ms. [redacted]. I reviewed the situation and agreed to credit the additional $40.00,

which will reflect on Ms. [redacted]s October 28, 2014 billing invoice. Ms. [redacted]

was in agreement with the resolution.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact

me at ###-###-#### between the hours of 10:00 A.M. and 7:00 P.M.

(PST), Monday through Friday. For any other account related issues, please contact

Customer Service at ###-###-####.

Respectfully,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 5/17/2014, I visited [redacted] Verizon wireless location and ask them about their cell phone hotspot service. Agent ** said that this service is on a promotion at the moment and Verizon Wireless is currently offering the service at a reduced amount ($22.50 per month). He showed me on the ipad he was using that the service is indeed on a promotion. That day, I went ahead and added the cell phone hotspot service to my line believing that I will be charged $22.50 per month. However, when the bill came, I realized that I was charged $30 per month, the regular price (and I continued to get charged $30 per month). I went back to the same location on 6/7/2014 to dispute this but all agents denied Verizon Wireless having such promotion and didn't try to help me (a customer) resolve this issue. The agents at the location or Verizon Wireless lied about having the promotion and charged the regular service fee when they promised me (a customer) a promotional price.Desired Settlement: refund for price difference (difference between regular price and promotional price) for the months I have been on the service and place the service on the promotional price as promised in the future (I am still using the service).

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to the above-referenced

complaint filed by Ms. Joohee [redacted]. In her complaint, Ms. [redacted] expressed dissatisfaction with

not receiving the discount she was expecting on her hotspot feature.

In reviewing the account, I found that Ms. [redacted] originally added the $30.00 hotspot promotion to

her account on May 17, 2014. I was also able to verify that Ms. [redacted] has been receiving a

discount toward the $30.00 hotspot feature in the amount of $8.40 each month.

I contacted Ms. [redacted] on September 18, 2014, in regards to her concerns and the above

findings. I advised Ms. [redacted] that she is already receiving the discount and there is no additional

discounts available for her account. Ms. [redacted] expressed satisfaction with the resolution.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response;

please contact me at ###-###-#### Ext: [redacted] between the hours of 10:15 A.M. and 7:00

P.M. (PST), Monday - Friday. For other account related issues, please contact Customer

Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I, [redacted], have not obtained the desired outcome and I am not receiving the told promotional price. But since I was not able to provide Verizon Wireless a concrete and compelling evidence that I am not receiving the correct discount for my billing (my account is not past due by the way), I decided to let go and accept that there is nothing more I and Verizon Wireless can do to obtain the desired outcome.

Regards,

3 PHONES THAT DID NOT WORK. REFUSED TO SEND NEW PHONE. DROPPED CALLS w/4G LTE. PHONE HAD NO FUNCTIONALITY, I.E. CONTACTS, PHONE, MESSAGING WOULD NOT OPEN.
Spoke to Elisha (Supervisor), Jeremy (Tech Support), Zack (Tech Support), Brittany (Customer Service), none of whom were helpful or offered any solutions that made sense.
HORRIBLE. HORRIBLE. HORRIBLE.

Review: On 4 April 2015 my wife and I changed mobile phone service from Verizon to [redacted] The [redacted] sales agent called Verizon to close our account and transferred the phone numbers to [redacted] He had some trouble and I ended up making the call and explained to Verizon that we were switching to [redacted] and needed to close the account and keep the same numbers. They said they were sorry and hoped we would return at some time in the future and they would close the account and release the numbers. We thought that would be the end of it. Around 20 April 2015 I got a bill from Verizon for $119.93 (the normal full bill). I called Verizon to find out why I was billed the full amount when my account was closed on the 4th. I was told that was the way their billing works. I pay the full amount and they would credit my account and send me a check for the unused part of the billing cycle. I told them that didn't make any sense but okay, Ill pay the full amount. My wife paid the full amount. Yesterday, 21 May 2015 I get another bill from Verizon for $119.86 (another full bill). Again I called Verizon to find out why I getting a bill when they owe me money, about $39.46 to be exact. I was informed by [redacted] that there had been a system error and my account had not been fully closed. Verizon kept the Hot Spot open (###-###-####). Because of that the account was still open and we had to pay the full bill. I told her about my previous calls to Verizon and after LOTS of back and forth and 56 minutes yesterday and 62 minutes today(I spoke to a supervisor named [redacted], who hung up on me) the best they could do was to reduce the bill to $60.40. I asked if I had any other options and she said no I did not. I feel I have no other option but to report them to you for attempted robbery. I should not have to pay extra because they made a mistake. If the roles were reversed I would not expect them to pay for my mistake and I don't feel I should be responsible for theirs. I need your assistance.Desired Settlement: I would like for Verizon to send me a check for $39.46 because that is what they owe me. Just like I sent them checks every month (without being late) because I owed them. I would like for my whole account to be cancelled. I would like no charges made by Verizon past 04 April 2015. The date I originally asked them to close my account.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] states he disagrees with being billed for services after his wireless numbers were transferred to another service provider. He also states he wanted his Jetpak internet disconnected on April 4, 2015, but was not processed. He is requesting an adjustment for all disputed charges. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns. I spoke with Mr. [redacted] regarding the above-mentioned matter. In the interest of customer satisfaction, I issued an adjustment of $164.20 in addition to a previous credit of $20.00. This generates a credit balance of $64.54, which will be sent via mail to Mr. [redacted] address on file. He accepted the resolution provided and had no further concerns. Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### Ext: [redacted]1, between the hours of 7:30 A.M. to 4:30 P.M. (MST), Monday - Friday. For other account related issues, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: CELLULAR TELEPHONE SERVICE & SUPPLIES

Address: 116 W US Highway 64 Unit B, Murphy, North Carolina, United States, 28906

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