Verizon Wireless

Review: I am paying for 4G service and have only been getting 3G service for the last 60 days. Using Verizon's website does not work. I have tried several times to file a complaint, however, once data is filled in, the site will not let me submit the data. I have tried on 10/6/2014 to make a complaint at the Verizon store in [redacted], only to be told there was a 45 minute wait as they were understaffed. Verizon has made it as difficult as possible to file a complaint.Desired Settlement: I want a partial refund to compensate me for the service I am not receiving. If Verizon cannot provide 4G service, then they should not charge me for it.

Business

Response:

This letter is in response to the recent complaint filed by [redacted] received

by Verizon Wireless on 10/22/2014. The customer [redacted]'s complaint involved a partial refund to compensate him for the service he states he is not receiving. The customer is requesting a credit for not having 4G service for data.

Upon receipt of this complaint, I completed a review of account number [redacted]###-###-####1. Executive relations attempted to contact the customer several times via phone and email without success. The case is closed due to no response from the customer.

If there are questions regarding this response, the undersigned may be contacted

at ###-###-####, between the hours of 10:00 AM - 7:00 PM EST.

Sincerely,

Executive Relations

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], I am tired of messing around with these jokers so I am just letting my contract run out and will find a new carrier.

Regards and thank-you,

Review: I went into a store to look at a smart watch. I decided to buy the watch under the assertion I would get a complete refund if returned within 14 days. I specifically asked if I would not only get the phone cost back of $250 but also the $35 activation fee, of which I was told all would be refunded. What I was not told and did not find out till 3 days later when I returned the defective watch was that there was a $35 restocking fee. I believe this was purposely left out to make the sale and therefore through deception I lost $35.Desired Settlement: Refund of $35 I lost through deception.

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to Ms. [redacted]’sconcern of the $35 restock fee charged when she returned her Smart Watch. In her complaint, Ms. [redacted] informs thatwhen she purchased the Smart Watch, she was assured that she would receive afull refund if returned within 14-days. However, she says that she was not advised that she would incur a $35restock fee. Restockingfees are standard charges when new devices and accessories are returned withinthe 14-day Worry Free Guarantee period. This information is also available on the customer’s receipt. However, as a means of courtesy in businessdecision, this issue was resolved on December 16, 2014, with a $35 credit forthe restock fee charged. The credit isreflected on the January 2, 2015, bill statement. VerizonWireless regrets any inconvenience that this issue may have caused. Should Ms. [redacted] have any questionsregarding this response, she may contact me at ###-###-####, ext. 2143762between the hours of 8:00AM to 4:30PM ET. Respectfully, [redacted]National Executive Relations Verizon Wireless

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Spoke to a rep on 12/28/14 and was quoted $5.00/mo for a basic phone(talk and text). When the bill arrived it was different. Called and spoke with someone on 2/28/15 credited this amount. Next bill arrived and charged the wrong amount again. Called and spoke with another person and she fixed the bill and said it should be fixed permanently. Next bill arrived and it was wrong. On 3/18/15 called and spoke with another rep and again credited for the incorrect amount billed. When I received the next month's I called again and at this point she stated that the amount I was quoted back in December was incorrect and that it could not be corrected(bait and switch in my book) because I was being given 2 promotions at one time and this should not have been done. After getting upset and frustrated she put me on with her manager that stated the same thing and then said she would pull the phone conversation from December and listen to it and call me back. This was on 3/29/15. She said if it was on there, it would be transferred to corporate to fix permanently. Since I kept notes of my conversations with the reps I knew this would be corrected. I never heard back. Received another bill in April and it still wasn't fixed. Called again and was told that their notes didn't match mine as far as a call back and all they could do was say they were sorry for the inconvenience and credit my account $5.00 for a late fee. Every month I was quoted an amount to pay because of credits they were giving to get the bill back to what was quoted and then the next bill would arrive with a late fee for the undue amount. I have names of the reps I spoke with and some last names of the reps which I would be happy to share when contacted. I would just like to get this resolved and have my bill match what I was quoted in December for a basic phone.Desired Settlement: I would like my bill to match what I was quoted in December for this line. $5.00/mo.

Business

Response:

May 1, 2015 I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains that she was advised the monthly cost for her basic phone would be $5.00 per month, before taxes. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns. A thorough review revealed that two discounts were added to mobile number ###-###-####, and Ms. [redacted] was advised after the two discounts the monthly access charge would be $5.00 per month, before taxes. However, the system implements the discount with the highest value, since it can only implement one discount. I spoke with Ms. [redacted] to address her concerns and the above findings. In an effort to provide a satisfactory resolution, I offered to change her plan from the More Everything 1GB for $40 and change it to the More Everything 1GB for $30, resulting in a $10.00 savings every month. This would make up for the other $10.00 discount she is not receiving. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:00 a.m. and 6:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, [redacted] O. [redacted] O. Executive Relations

Business

Response:

May 1, 2015 I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains that she was advised the monthly cost for her basic phone would be $5.00 per month, before taxes. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns. A thorough review revealed that two discounts were added to mobile number ###-###-####, and Ms. [redacted] was advised after the two discounts the monthly access charge would be $5.00 per month, before taxes. However, the system implements the discount with the highest value, since it can only implement one discount. I spoke with Ms. [redacted] to address her concerns and the above findings. In an effort to provide a satisfactory resolution, I offered to change her plan from the More Everything 1GB for $40 and change it to the More Everything 1GB for $30, resulting in a $10.00 savings every month. This would make up for the other $10.00 discount she is not receiving. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:00 a.m. and 6:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, [redacted] O. [redacted] O. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was changed an early termination fee of $175 by Verizon Wireless for a new contract that was added to my account without my knowledge or consent. I have not used my Verizon Wireless account for over six months and would never agree to a new contract. I called to terminate my service a month ago when Verizon claims the new contract was agreed upon. Verizon Wireless has no record or notes that I accepted a new contract, however, they will not reverse the $175 charge. I feel powerless in my dispute with Verizon Wireless. Any attention to my issue would be appreciated. I can provide any additional details if necessary. Thank You!Desired Settlement: I would like the early termination fee of $175 removed from my account balance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

My complaint with Verizon Wireless (#[redacted] has been resolved to my satisfaction. They have agreed to reverse the $175 early termination fee. Thank you so much for you help! I really appreciate it...

Regards,

Review: Since April 2015 I have so much trouble with my phone, I can't receive or make calls. I don't receive tex messages. I have been to the verizon store in several occasions I even changed my device and last thing they told me is that I had to buy a network expander but I don't want to buy that because it is not my fault that all of a sudden the connection is bad. So I would like for you to fix this situation. Thank you.Desired Settlement: gt me the network expander so I can start using my phone again.

Business

Response:

On October 26, 2015, I spoke with Ms. [redacted] on behalf of Ms. [redacted], because Ms. [redacted] was not authorized on Ms. [redacted] account. I offered Ms. [redacted] and Ms. [redacted] an apology for the problems she has experienced with the service at her home location. I educated Ms. [redacted] regarding the steps I have taken to resolve Ms. [redacted] concern regarding the cost to purchase a Network Extender. For customer satisfaction I provided Ms. [redacted] with a one time only Network Extender at no cost. Ms. [redacted] stated that her and Ms. [redacted] issue has been resolved and she is satisfied with the resolution and now consider her case closed. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 9:00 AM and 6:00 PM EDT.

Review: I was on No contract 2G plan and my I phones were doing just fine for me to use but they had many promotional of upgrades so my husband and I went into a Verizon store and checked on a new phone deal!!! Well after being in the store for 3 1/2 hours we finally got new phones well after we left the store and got our first bill found out the items that were supposed to come with the phones we were getting charged for!!!! Plus there was an issue with the tablet having a data setting on so it sucked up the data that feature should be only turned on if the customer wants it on!!!!! I called the office both at the main number and they sent me back to the supervisor of the place we got the phones from!!! Never got threw to that person!!! So I did talk to another person in the place then she checked on things and so I told her if I would of known I was going to have to pay extra for things that was supposed to come with the package I would of kept my old [redacted] they worked just fine!!! I called the person I was supposed to talk to he never answered the phone I left messages saying to call me back no one called me back!!!! I have been working on some type of resolution with no avail!!!Desired Settlement: Take off those charges that were over billed!!!

Business

Response:

This letter is in response to the recent complaint filed by [redacted] received by VerizonWireless on 12/16/2015. In her complaint, she asserts multiple failures and sub-standardexperiences with our store.Upon receipt of this complaint, I completed a review of account number [redacted]. Our recordsindicate this account ws charged for accessories never received. We were able to place anadjustment on the account to mitigate the charges. The customer was please and aware of theremaining charges due on the account.

We have been trying to resolve several issues with Verizon Wireless for several weeks now. Each time we call, we get a different story, depending on who we talk to. Now they are trying to charge us for a phone we returned to them weeks ago, even after we produced tracking numbers that prove the phone was delivered to their warehouse several weeks ago. We are fed up and cannot wait to end our contract with them, so we never have to deal with them again.

Review: I was due for an upgrade on my Verizon Wireless and was told about a joint venture Verizon Wireless have with [redacted] for a $300 gift card

from Verizon Wireless and $100 from [redacted],if I get [redacted] triple package.

I upgraded one phone in Jan 2014 and one in May 2014 and I signed up for new service with

[redacted] in April 29. I called both Verizon Wireless and [redacted] and I was told I was eligible for the two gift cards.

Verizon Wireless did not honor the deal. In May 1st I received an e-mail from verizonwireless-ti[redacted]

thanking me for registring for the rewards card. In June 10 I received a follow up email stating that its been 45 days and I should

be receiving my rewards after the 90 day promotional period.

[redacted] have sent me the $100 gift card but Verizon wireless changed the status of the rebate to Not Eligible For This Promotion.

Now im stuck with 2 years with Verizon Wireless and no response from anyone about the promotion. I have sent multiple e-mails and

made multiple calls but no one is willing to give me an answer for why they are not honoring their deal.Desired Settlement: Verizon Wireless to honor their offer and send the Visa Card

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to the above referenced. In April 2014, Mr. [redacted] informs that he contacted Verizon Wireless and [redacted] and was told that he was eligible for two gift cards totaling $400.00 of which, $100.00 from [redacted] and $300.00 from Verizon Wireless. Mr. [redacted] informs that he upgraded two devices, one in January 2014 and the other in April 2014. Mr. [redacted] acknowledged that he received a $100.00 rebate card from [redacted] but is seeking the remaining rebates. I contacted Mr. [redacted] and personally apologized for the experience. I was not able to confirm the promotional offer that Mr. [redacted] informed of. However, our records show that the current promotion informs when customers switch home service providers and purchase qualifying [redacted] services, they are eligible to receive up to a $200.00 [redacted] Reward Card. In consideration of Mr. [redacted]’s understanding and in an effort to bring a satisfactory resolution to the matter, I agreed to apply a one-time courtesy credit of $200.00 towards his account. I informed that the adjustment will reflect on his September 2014 billing statement and can be verified by dialing #[redacted] directly from his handset. Mr. [redacted] acknowledged his understanding and is satisfied with the resolution. Verizon Wireless considers this matter closed and resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: we were told @the store that our computer would be compatible with our security system.but it isn't now we have an installer coming out to hookup another line plus charging 10.00 extra on my acct.I don't think I should have to pay this for being mislead @the Verizon store They are not very helpful & seem like they don't want to be bothered. All they want to do is make a quick sale for their commission..Please warn other customers about Verizon salesmenDesired Settlement: we feel we shouldn't have to pay the extra 10.00 a month on our security systemmfor being mislead by verizon

Business

Response:

This letter is to serve as our formal response to the complaint filed by Mr. [redacted], which was submitted to

our office on September 17, 2014. In the correspondence, Mr. [redacted] states he was advised at a Verizon store that

his computer would be compatible with his security system. Mr. [redacted] states that there is an installer coming out

to install another line and charging $10 extra to his account to do so. Mr. [redacted] states that he should not have to

pay this due to being mislead at the Verizon store. Mr. [redacted] is requesting that the $10 fee be reversed.

Upon receipt of your correspondence, we conducted a thorough review of Mr. [redacted]’s account. Mr. [redacted] has

three lines of service with Verizon Wireless. Two cell phones and one home phone connect. On September 23,

2014 multiple calls were made to the contact number listed on the complaint (###-###-####) a woman picked up,

as I attempted to introduce myself, she disconnected the line. A second call was placed to that same number and

the same woman asked that we not call the number again and she terminated the call. Both cell phones were

called (###-###-#### & ###-###-####) and we were unsuccessful in getting anyone to answer. This complaint was

forwarded to Verizon Wireless and we were attempting to confirm if this account should have been sent to

Verizon Landline/Communications. In the event this should have been forwarded to Verizon

Landline/Communications, a new complaint would need to be submitted and forwarded to the appropriate

company.

Should Mr. [redacted] have any additional questions surrounding his wireless account, he can contact Verizon Wireless

customer service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased Samsung 5s at local Verizon store.They provided a receipt for the incorrect color of cell phone with incorrect device id. They did an in store return and provided a receipt for the return showing the returned color phone's device id and the device id for the correct color phone. We took home the correct phone. All the correct receipts were submitted to the rebate address. An explanation of the swap and correction were included. The Verizon associate at the store told us there would be no problem with the rebate.The rebate was rejected with the note: our records indicate that the Device ID associated with the rebate information submitted was returned for a full refund. This is incorrect. The Verizon tracking number is [redacted].Desired Settlement: I would like the $50 rebate. R[redacted] (Rebate Eligible)stated on receipt.

Business

Response:

I am writing in response to the complaint you forwarded on behalf of Mr. [redacted]. Per the

correspondence received, Mr. [redacted] states he filed the proper documentation for his $50.00

rebate, which was returned as invalid. Mr. [redacted] is requesting we honor his $50.00 rebate. Verizon

Wireless sincerely regrets any dissatisfaction this matter may have caused.

Upon review of Mr. [redacted]’s account, on June 15, 2014, he purchased a Samsung Galaxy S5 for

$149.99. At the time of purchase, the store was offering a Mail-In Rebate of $50.00. Mr. [redacted] sent

in all of the appropriate documentation, however, Mr. [redacted] has yet to receive his rebate.

On July 18, 2014, I spoke with Mr. [redacted] regarding his concern. As a gesture of good faith, I

offered to credit Mr. [redacted]’s account the full $50.00 to honor his rebate. Mr. [redacted] accepted my

resolution. Mr. [redacted] had no further questions regarding his rebate, or with his Verizon Wireless

account.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response;

please contact me at ###-###-#### Ext: [redacted], between the hours of 9:30 A.M. to 6:00 P.M.

(PST), Monday - Friday. For other account related issues, please contact Customer Service at

###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have had numerous issues with Verizon Wireless no longer working at my house after their tower change. I originally had service when I first got my phone in January and I have called Verizon Wireless regarding this not working and the rep that I spoke to said there were problems in my area and they were working on resolving them. Months later I still have no service at my house and called Verizon Wireless on 07/23/2014 to inquire as to what my termination fees would be. I was told the by rep that my early termination fee was $130 and that when I took my phone into my local store that I would be given a $120 credit towards that ETF fee. I specifically clarified with the lady that to terminate my contract with Verizon Wireless it would cost me $10 and she agreed. I went to my local store today (8/8) to terminate my contract and they told me that I would have the early termination fee of $130 and that I would have to pay off my phone in the amount of $424.83 before I received the $120 credit. I told them this is not what I was told over the phone. We contacted Verizon Wireless Customer Service again and they confirmed that in order to terminate my contract with them I would need to pay the $424.38 and the $130 ETF. I tried to explain to them that I was not getting service at my house and what I was told on 7/23. [redacted] (SC5224) did tell me that I was given incorrect information and that I would need to do a trouble ticket to waive ALL fees. I completed the trouble ticket and my line is set to terminate in 3-5 business days. The tech support told me that I would still need to buy out my phone in the amount of $424.38. I have since gone and gotten a contract with AT&T and service DOES work at my home location of [redacted] I was promised a call back from [redacted] within 30-45 minutes of leaving store and still have not received a call 3 hours later.Desired Settlement: Per recorded phone conversation on 07/23/14 I am requesting that I pay $10 to COMPLETELY terminate my services with Verizon Wireless. I will return my phone to Verizon Wireless just as I was told on 07/23/14. I will NOT pay $424.38 to "buy out" a phone that I can no longer use because I had to switch to another carrier because the service that Verizon Wireless offers no longer works at my residence.

Business

Response:

I am writing in response to the complaint forwarded

on behalf of Ms. [redacted]. In

the complaint, Ms. [redacted] explains that the wireless coverage in her home is

insufficient. She requests to have her Early Termination Fee waived upon

cancelling service as well as her Verizon EDGE agreement terminated. Verizon

Wireless appreciates the opportunity to address Ms. [redacted]’s concerns.

Our technicians have thoroughly investigated

the issues that Ms. [redacted] has reported. It has been determined that her

home area has known coverage obstacles that could be due to various factors,

including topical geography, real estate limitations, etc.

I spoke with Ms. [redacted] to address her

concerns. In an effort to provide a

satisfactory resolution, I disconnected service for phone number ###-###-####

and waived the Early Termination Fee. I also provided Ms. [redacted] with a

credit of $50.98 for one month of line charges, which will appear on her September

2014 billing statement. Ms. [redacted] has been advised she must return her

device in good working condition to be released from her current EDGE

agreement. Ms. [redacted] expressed

satisfaction in the resolution provided, and had no further concerns.

Should the Revdex.com or Ms. [redacted]

have any questions regarding this response, please contact me at ###-###-####

extension [redacted] between the hours of 10:00 A.M. and 7:00 P.M. (PST), Monday

through Friday. For other questions

regarding service, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called verizon cust. service approx. 2-3 days prior to when I thought that my two year contract ended. They told me to call back on 6/2/14 to terminate. I called back on that date and asked specifically how to do things properly so that I would not be charged early term fees. I was told at that time that I would not be charged the fees and that I was terminating at the correct time. I then got a bill which had early term fees of $60 per line ($120 total) and called cust. service again some time around the middle of June. I was told that the bill was incorrect and that I had done the correct thing by terminating on 6/2/14. He even stated that I would have been billed for another month if I had terminated later. He assured me that I would be recieving a new bill with the charges removed. When I did not receive the new bill, I called cust. service again around the end of June because I wanted to pay what was left on the bill after the early term fee had been removed. At that time, they told me that I had to pay the fee and that I should not have terminated the accound until 6/14/14 despite the fact that I had been told conflicting information from one of their representatives. I have since called numerous times and spoken with numerous representatives who access the previous calls and agree that I was given the information that I claim, but that the previous representatives misinformed me. I have told them that I refuse to pay the early term fees because I was told by their representatives that I would not have to. I have spent approximately 3-4 hours on the phone over the past two months trying to get this issue resolved and have sent the matter to "disputes" within the company at least twice. I have always paid my bills in a timely fashion and have perfect credit. I do not want this matter to affect my credit rate.Desired Settlement: I would like for the early termination fees to be removed as well as any other fees that are currently on the remaining bill. I would have been glad to pay the extra $20 which is what is left on the bill after the early term fees are removed, but after dealing with this situation and spending numerous hours on the phone trying to resolve this matter, I think that it is only fair that all charges be removed.

Business

Response:

This letter is to serve as our formal

response to the recent complaint by Ms. [redacted], which was submitted to our office on August 19,

2014. In the correspondence, Ms. [redacted] expressed concern regarding

her final billing invoice, dated July 25, 2014. Ms. [redacted] states that she ported

her number three days after her billing cycle started, on July 31, 2014. Ms. [redacted] states that she should

not have to pay for a full month of service that she did not use. Ms. [redacted] is requesting that

Verizon Wireless reverse the charges on her bill. Please accept this letter as

resolution to your concerns.

Upon receipt of your correspondence, we

conducted a thorough review of Ms. [redacted]’s account. Ms. [redacted] has been a Verizon Wireless customer since 1995.

Although it is stated in the Verizon Wireless Terms and Conditions, that upon

disconnect, you will be billed through the end of your bill cycle, Verizon

Wireless has made an exception and waived the final balance on the account for

$56.71. As of August 27, 2014, Ms. [redacted]’s account reflects a zero balance.

Should Ms. [redacted] have any further questions

or concerns regarding this correspondence, she may contact ###-###-####

Monday through Friday between the hours of 7:30AM and 3:00 PM EST.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I became a new customer with Verizon Wireless in March, 2014. I initially had an LG Cell phone which I absoutely hated. Eventually the phone was returned and I was offered a Samsung Galaxy S 4 Mini and an Iphone 4s. The problem that I am having are dropped calls, no data connection, phone locks up at random meaning I am unable to talk, text etc... and when sending out text messages they are delayed until I turn the phone on and off. Now I initially only got 1 gb because it was just me, I added my daughter to my plan but I kept the 1 gb. My daughter is able to get all of her updated, emails, etc... and I am unable to get anything. I contacted the company around the 6th of August to discuss the issues I am having but to no avail. Calls are still being dropped, no data connection and all of the above. Of course they blammed it on towers in the area are being worked on hmmmm. I initally asked for Galaxy (the regular size phone) and the customer service rep told me that they could send me one out. Prior to getting off of the call when I initially signed up with Verizon Wireless, I had to pay $100.00 to get an outdated Galaxy 4s, instead they offer me an LG and now the Galaxy s4 mini which I hate both phones. I wear glasses and this small cell phone does not work for me. I was hoping that since this phone is giving me so many problems that the company can take it back and replace the phone with the Galaxy 5s since these issues are not caused by your valued customer as you call me.Desired Settlement: I would like a replacement cell phone. It is not that I am asking for an upgrade, I just thought this service would be better than AT&Ts service that it why I left them and went with Verizon Wireless. I had to turn my Galaxy S 5 Cell phone back into AT&T because I left the company along with several hundred of my followers. But I am not trying to go back to a company that is robbing their customers but at least I can say that their service was impecable.

Business

Response:

August 28, 2014

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains that she has device performance issues. She is requesting a Samsung Galaxy S5 to replace her current phone. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’ concerns.

Upon review of the account, Ms. [redacted] started service with Verizon Wireless on June 3, 2014 with an LG G2 which was exchanged during the Customer Guarantee period for a Samsung Galaxy S4. Ms. [redacted] notified us of the issues with her device, but troubleshooting was not completed.

I spoke with Ms. [redacted] to address her concerns and the above findings. Ms. [redacted] and I completed troubleshooting steps on her device and we were unable to determine if the device issues were permanently resolved. I offered to send Ms. [redacted] a Certified Like New Replacement under the manufacturer’s warranty. Ms [redacted] agreed to test the device over the weekend to see if her device issues are resolved. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Bought cell phone from [redacted] on July 19 for $0 with no monthly payments for phone. Phone dropped calls so I returned it on July 23. I received a bill from Verizon for $416.94. Took bill back to [redacted] 3 times to get straight with Verizon. Have receipt from [redacted] for return. Since it was 4 days after purchase Verizon wants to prorate it for $66. Prorating $0 = $0 to me. Initially Verizon said I didn't return phone to [redacted]. I have receipt for return.On July 23 had phone number ###-###-#### ported to [redacted] service for same deal on Samsung Galaxy S4 which is $0.Desired Settlement: I would like Verizon not to charge me any money at all and cancel bill and prorated fee.

Business

Response:

One Verizon Place

Alpharetta, GA 30004

Review: I'm trying to get a refund due me from Verizon since 6/11/14. I checked my acct this morning and it still shows the credit of $69.68, so I do not think the request put in on 9/22/14 by the Verizon representative was processed[redacted]Verizon Account number [redacted]Verizon Phone number ###-###-####My contract with Verizon wireless expired on 6/2/14. On 5/13/14 I paid my Verizon bill $152.49 for the upcoming month, (5/27/14 -6/26/14).On 6/11/14 I changed to ATT and cancelled my service with Verizon. I then contacted Verizon for a refund for the remaining time. I was told it would take 2-3 billing cycles to receive my refund.On 9/2/14 I contacted Verizon to check on the status of my refund. I spoke with [redacted] in financial services, she said I had a refund of $69.50 and she would issue and order for a check to be sent to me. I should receive it in 3-4 days.On 9/15/14 I had not received the check and checked my account on the Internet. It showed that I had a $69.68 credit to my account. I then called Verizon again, spoke with Dan. He stated that [redacted] posted the credit to the account but did not request a check. He apologized and stated he would request a check, which should go out in 1-2 days. He would also monitor the account and call me when the check was cut. He NEVER CALLED.On 9/22/14 I check the account on the Internet, it still showed the $69.68 credit. I called Verizon and asked to speak to a supervisor. I made the call at 10:56am I was on hold until 11:59:am only to be disconnected by Verizon. I waited 1hour and 3 minutes without speaking to anyone.I immediately called back waited for 15 more minutes for a customer representative, spoke to Alisha, explained the entire situation to her. She apologized spoke with her supervisor and mentioned I had been through a number of service representatives and apologized for all the inconvenience. She then completed a form (while I was on the phone) to generate the check. She stated I should receive it in 3-5Desired Settlement: Please have Verizon send me the check for $69.68. I have waited long enoughThank you

Business

Response:

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In

the complaint, Mr. [redacted] is requesting a refund be mailed to him totaling $69.98, for

services between June 11, 2014 and June 26, 2014. Verizon Wireless appreciates the

opportunity to address Mr. [redacted]’ concerns.

Our records indicate on June 11, 2014, Mr. [redacted] initiated a port out request; his lines

were disconnected at the end of his bill cycle June 26, 2014, per the Customer

Agreement. On June 12, 2014, he spoke with Customer Service and was advised his

lines of service were currently suspended for the port out. On September 2, 2014, a

credit of $69.50 was applied to his account as a gesture of good faith. On September 15,

a refund request was submitted for the balance of $69.68. He was advised on

September 22, 2014, our Treasury Team is required to wait until after September 26,

2014 to ensure the balance is correct.

On September 30, 2014, I spoke with Mr. [redacted] to address his concerns and the

above findings. I advised him the Treasury Department has processed the refund check

for $69.98 and he will receive it within three weeks. Mr. [redacted] was satisfied with the

resolution provided and had no additional concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this

response, please contact me at ###-###-#### between the hours

of 9:00 a.m. and 5:45 p.m. (PST), Monday through Friday. For other account related

issues, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: In October 2014, I purchased an iPhone 6 from Verizon Wireless at a discounted price of $483.05 with 2 year renewal. Upon receipt it was determined (and confirmed) at Verizon store that the phone was defective (camera not functioning). I was advised to purchase a new phone at full retail ($903.11) and once I returned and they received the defective phone, they would credit back the full retail value (-$903.11 for a net price of $483.05). I purchased a second phone at $903.11 within the 14 day window (total payment to Verizon of $1,386.16). The new phone was received, confirmed it was in full working order and the first defective phone was sent back. All this occurred in October 2014. In November 2014, I was credited -$483.05 which was the incorrect amount. They credited back the cost of the discounted phone and not the full retail. Amount still due is $420.06 ($903.11 full retail - $483.05). Over the course of the next several months, I called over a dozen times inquiring as to when my credit would be received. Each time I was told a different resolution (check would be sent, credit to my credit card would be applied and the latest was my account balance would be credited). In all cases, Verizon Wireless agreed this amount was in error and I was in fact due $420.06 (latest confirmation received January 19, 2015 from Verizon). On March 26, 2015, upon calling again, I was informed the refund was denied twice by supervisors because the amount was too high. I was also told given so much time had past they didn't have record of the original purchases - which was later recanted during the conversation when they looked up additional history. I was told it would be elevated to a supervisor and they would call back. They never did. I have spent numerous hours on the phone, in each case it required 30-60 minutes to rehash account history. I have tried in good faith to resolve this issue, however, even in their own admittance on numerous occasions that I am owed $420.06, they now refuse.Desired Settlement: At a minimum, I need to receive the $420.06 that is rightfully due to me even by their own admittance on numerous occasions. If there is any value to them in having a long standing loyal customer (and they stand by the customer service they claim) they could also compensate me for the dozen+ calls (each 30-60+ minutes) trying to resolve, frustration with hearing them make promises month after month but never keep, witnessing zero follow-through time and time again.

Business

Response:

I spoke with Ms. [redacted] with her concerns regarding her equipment refund. October 8, 2014 Ms. [redacted] completed a device upgrade on mobile number ###-###-####. She returned the device because it was defective. Our warehouse received the equipment back on 11/20/2014 and issued a refund in the amount of $483.05. The returned equipment had to arrive back before we could order another on same mobile number. Ms. [redacted] was offered the option to purchase another IPHONE at the full retail price ($903.11) on mobile number ###-###-#### and was told that once we received the defective device we would credit the difference. The credit was not applied. As a means for resolution I sent her a free accessory and issued the credit owed in the amount of $420.06. Ms. [redacted] was grateful and satisfied with the resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I cancelled my plan on 11/18/14 and paid the 300.00 cancellation fee required. I asked for a pro rated bill to pay for the services I used on my billing cycle which ran from 11/8/14 through 12/07/14. they refused to send me a prorated bill and told me I had to pay for the whole month even though my service was terminated by request on the 18th of the month. according to Verizon they can cancel my service on the day I request it be cancelled but still want me to pay as they say they cannot cancel. they are threatening me with collection and I feel I am being taken advantage of by Verizon. can you please help me and see if this is even legal thank youDesired Settlement: just send me a bill for services used between 11/08/14 through 11/18/2014 and I will gladly pay and resolve the problem

Business

Response:

The account reflects that he ported out on 11/19/14; however he was billed through 12/7/15. On 12/15/14, he spoke with customer service and was informed that he will have to pay for the entire balance. On 1/17/15, he paid $300. During my conversation with Mr. [redacted], I explained that Verizon Wireless has billed him through the end of his billing cycle as indicated in his customer agreement. In the interest of a resolution, we agreed to a $100 payment to settle the balance. He was satisfied. Verizon Wireless appreciates the opportunity to address your matter. I may be contacted at ###-###-#### Ext. [redacted]0 Monday through Friday between 7:30 a.m.–3:00p.m.EST. Sincerely, [redacted] Verizon Wireless Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, [redacted]

Review: MY BILL WENT FROM AROUND 80 DOLLARS A MONTH TO ABOUT 800 DOLLARS!

I normally pay around 70-80 a month for service, for two phones. My recent bill came to around 800. I did not make any changes. This problem has occurred once before and Verizon fixed the problem. I need this issue resolved because I am not paying 800 dollars for service when I did not authorize any such changes to my account. A simple viewing of my account will show that my data usage has always been low and I would not make such a drastic change for any reason. I have been a verizon customer for a long time.Desired Settlement: PLEASE MAKE THE APPROPRIATE ADJUSTMENTS TO MY ACCOUNT AND REDUCE THE BILL TO THE NORMAL MONTHLY CHARGE AND BRING BACK THE BILL TO WHAT IT WAS PREVIOUSLY.

Business

Response:

Account records show on June 9, 2015, a price plan change was self provisioned on Mr. [redacted]'s wireless account changing his price plan from the More Everything 500 Megabyte plan to the More Everything 100Gigabyte plan. Self provisioned changes are those that are setup or completed via the user’s wireless handset or data device. No remarks indicate that any Verizon Wireless representatives accessed or made any changes to Mr. [redacted]'s wireless account. No Verizon Wireless errors were discovered regarding the plan change that was processed on his account. I spoke with Mr. [redacted] on June 25, 2015, in regards to his concerns and the above findings. As a courtesy, I offered to change Mr. [redacted] back to his previous price plan and apply a credit adjustment to his wireless for the difference between the price plans which he accepted. Mr. [redacted] expressed his satisfaction with the resolution provided and had no further questions. Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:00 a.m. and 4:00 p.m. (MST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We ported all of our phone numbers to S[redacted] on 4/22/2015 due to unreliable service. We continually receive bills from Verizon. I called Verizon 5/27 and spoke with [redacted]. [redacted] said it was a billing error and to disregard the bill. I received ANOTHER bill from Verizon today (6/27/2015) -- they are continuing to bill for services that are now provided by S[redacted]. I have been unsuccessful in resolving the issue with Verizon. WE DO NOT OWE for service after 4/22/2015 when the service with Verizon was ported to S[redacted].Desired Settlement: Cancel all charges from 4/22/15 forward. We are no longer customers of Verizon -- DO NOT SEND ANOTHER BILL

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to Mr. [redacted] complaint. In the complaint, Mr. [redacted] disputes the charges for canceling service with Verizon. Verizon Wireless regrets any inconvenience this matter may have caused. A thorough review of the account found that there was an arrangement made to waive the charges associated with canceling service, including the equipment agreements that were entered. In an effort to provide a satisfactory resolution, I offered to waive all charges and Ms. [redacted] accepted. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Mr. & Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:00 a.m. and 6:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as all charges are waived as discussed.

Regards,

Review: We had a phone that had a manufacture defect. I called Verizon and spoke with tech support, they asked that we provide a picture of teh phone to better assist them with troubleshooting. I believe this was in an email to them. I honestly cant remember. There was no damage to the phone and the tech support person agreed. The issue could not be resolved and they mailed a refurbished phone to us. They send you a prepaid label and tell you to use it. We returned the phone and it was received by them. When they received the phone they are statign that there is signifigant damage to the phone. They should have on file teh original picture that shows No damage but it is misteriously not in our file notes. they are trying to charge us a 299.99 fee. they suggested I contact USPS and file a claim. I did so. I was told that with a prepaid label there is no insurance and they do not allow you to purchse additional ins with a prepaid label. How would anyone ever know to not use the label they tell you to and purchase insurance on your own? They sent me a picture of the box that they received and there is clear indentations in the top of the box from shipping where the screen would have been.Desired Settlement: I would like the 299.99 charge taken off my bill and I believe they need to operate with integrity and ethics when explaining the return policy to their customers. Unless this happens to you, you would never know that there is not insurance on the return side of things.

Business

Response:

July 13, 2015 I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains she had a phone with a manufacture defect and sent it in for a warranty replacement after speaking with Technical Support. Ms. [redacted] explains she provided a picture of the device to technical support and there was no damage to handset. Ms.[redacted] explains she has been charged a damage device fee of $299.00 and has pictures of the shipping box to show it occurred during shipping. Ms. [redacted] requests to have the charge removed. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns. I spoke with Ms. [redacted] to address her concerns and the above findings. In an effort to provide a satisfactory resolution, I offered to adjust $299.00 as a goodwill gesture. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, C[redacted] C. C[redacted] C. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,