Verizon Wireless

I had a very disappointing experience with Verizon Wireless. I wished to transfer my service and purchase new equipment, but in a nutshell, my application was cancelled for an unknown reason (according to their Fraud Department), possibly an address change???. I was told to reapply in 6 months. I experience dropped calls and poor reception at my new location with my current provider, so that is the reason I wished to switch service. Since the Fraud department was involved, I thought maybe it was identify theft. I spend the whole day on the phone and printing out credit bureau reports. No unusual activity was found. What's up Verizon Wireless? Not happy.

Review: Signed up for Verizon HotSpot. Was told over the phone that service would start as soon as I activated the device that came into the mail. Due to some personal matters, I never got around to actually activating the device and a month later I received a bill with an activation fee that I wasn't told about and a service fee. Was very upset about this and returned the equipment unopened to the Verizon store in Amarillo. I paid the restocking fee for this device, as per agreed and still have the receipt for it. Clerk there said he was able to cancel my contract but not able to do anything about the actual charges and told me to call in about that with the persons username, [redacted] (which he provided) and talk to them.I called in and they said that they would have to research it and will call me back. They kept trying to say over the phone that they already reduced my bill some, but I don't see why some can't be all since they don't explain things at all to the customers. I haven't heard a word from them since. Today I received another bill for 65.61. I find it extremely insulting that I was told they would look into it, but yet never received another word from them other then a bill in the mail. Apparently this too was a lie from the company, as if they really would had looked into it, I'm sure I would had been notified.Desired Settlement: Eliminate all charges. No data was ever used on the plan. And not the consumers fault if the employee doesn't know how to correctly tell the customer when their service actually starts. Had I known that service starts as soon as I sign up, we wouldn't even be discussing this.Email responses needed, no phone calls.

Business

Response:

May 11th, 2015 This letter is in response to the recent correspondence filed by Mr. [redacted] regarding the afore-mentioned case number. Mr. [redacted] expressed frustration concerning not being informed and charged an activation fee. Executive Relations conducted a thorough review of Mr. [redacted]’s account and concern. Mr. [redacted] began service on March 5th, 2015 and cancelled the service within the Worry Free Guarantee period on March 17th, 2015. Mr. [redacted] was charged for activation fees and he stated it was never disclosed to him about the activation fee. In the spirit of goodwill Executive Relations will zero out the balance due of $65.61. Verizon Wireless appreciates the opportunity to respond to [redacted]’s concerns. Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If there are any questions regarding this direct correspondence, please contact me directly at ###-###-####, ext: 2143744. I am in the office, Monday – Friday, from 8:30 a.m. until 5:00 p.m., EST. Sincerely, [redacted] M.National Executive Relations – Verizon Wireless

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I do appreciate [redacted]. or M. here taking the time to look into this matter. He resolved my problem to what I had hoped for. I only wish that it didn't have to go as far as the Revdex.com and that the original person that I had talked to had actually253 investigated it like they said they would. Victor has been most co-operative and informative on resolving my complaint. I've lost faith in [redacted] but due to his help, I haven't lost complete faith in Verizon.

Thank you,

Review: After 3 months of dealing with customer service and billing regarding a payment glitch on Verizon behalf, I spent hours on the phone and in verizon stores for everyone to pass the buck and continuously give me the run around regarding why we can not edge up our phones. After calling cancellation regarding all of our issues, and the woman shut our phones of anyway after telling me what could be done! So now I have to call them back again and they tell us they have no clue why or who shut them off! The store tells me customer service can do it customer service tells me billing can do it. Billing tells me something might be able to be done but that person isn't working.Desired Settlement: I want both phones to be edged up to the new Samsung phones and all accessories discounted along with a bill credit for all of the inconvenience and run around.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10507316, and find that this resolution is satisfactory to me.

Regards,

Review: On 8/4/13 12pm, I spoke with ** at Verizon Wireless ###-###-####. He quoted a new plan at $48+taxes(~$54) for unlimited talk/text and 2GB data, so I made the change. On 2/21/14 ~6pm, I spoke with [redacted] at customer service to point out I'd been paying $66.28. He said there was nothing he could do, so I escalated. While waiting for his manager, he relayed that the manager would refund the difference for the last 6 months (~$72), but only if I changed my mind about escalating. I declined. When I spoke to the manager, [redacted], at the KY call center, he said he would follow-up with **s manager at the ** call center and get the recording of my initial phone call. If what I was telling him was true, he would honor the original quote. I never heard back from him so I mailed a letter to Verizon on 4/9. On 5/18, Verizon called me and [redacted] stated that she wouldn't honor the original quote, wouldn't let me out of the contract, and had no notes of me ever talking to [redacted].Desired Settlement: Verizon Wireless needs refund the difference I've paid and honor their original quote going forward.

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to the above-referenced

complaint filed by Ms. [redacted]. In her complaint, Ms. [redacted] expressed dissatisfaction

with the price plans available, compared to what was offered at the point of sale, which was

$48.00 for Unlimited Talk & Text and 2GB data. Ms. [redacted] requests cancellation of service

without an Early Termination Fee.

In reviewing the account with Ms. [redacted], I explained I could offer a Loyalty plan for $60.00 a

month, which she declined. However, in the interest of customer satisfaction, Ms. [redacted] and I

mutually agreed, that as long as she returns the device, she would be able to disconnect service

without an Early Termination Fee. She expressed satisfaction with the resolution, and thanked

our office for addressing her concerns.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response;

please contact me at (8[redacted], between the hours of 10:15 A.M. to 7:00

P.M. (PST), Monday - Friday. For other account related issues, please contact Customer

Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is sufficiently satisfactory to me. I believe Verizon should refund me the difference between the quoted and actual price, but they refused to do so in a phone call I had on 7/16/14 with Billy Darling at ###-###-#### [redacted] The only thing they would agree to was letting me out of my contract so I could take my business elsewhere. So since I can't get Verizon to do what I think is the right thing, I accepted this resolution.

Regards,

Review: I received an alternate upgrade on 9/19/2013 for the IPhone for number [redacted] In May of 2014 I wanted to switch phones to the HTC and change my [redacted] number to a local number, [redacted]. The representative told me "because my [redacted] line is due for upgrade, I could use this to upgrade my [redacted] phone". She explained "then I could switch the upgrade to the [redacted])and just cancel that line. Then I could keep both the [redacted](replaces [redacted]) and 7[redacted]". After receiving changing my phone I called Verizon to make the switch. They then refused to honor the upgrade. Because they refused to honor the upgrade I canceled the [redacted] line on 6/6/2014. This left the [redacted] and [redacted] There has not been any service on this line[redacted]) since 6/2014. They have continually changed listing and services for line [redacted], sometimes on a monthly basis. They would list it Jet Pack one month and tablet the next, changing the charges without any discussion. They did not notify me by mail, they would merely send an email regarding " the changes you made to you account", even when you did not make them. Finally on 6/20/2015 I spoke with the rep. because the charges had changed again. She spoke with he supervisor and I waited a long time while they reviewed my case. I asked how much to pay off the [redacted] number early and pay the cancelation fee. It would have been$30.00 if I just waited out the expiration of the plan. She was very helpful and explained that they would send this to corporate to review so they could have the cancelation fee waived. They billed an ETF the following month of $140.00 despite rep. and supervisors efforts. I have texts from them verifying this. Very disappointing that yet again I did what Verizon suggested and they did not honor their changes. Been with them since 2006 and it is very clear they do not value customers. No contact to address this ongoing issue. Very dishonest and misleading business practices.Desired Settlement: Verizon has the ability to review conversations and records and correct errors to a person's account. Would like these issues addressed by the company.

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to the complaint forwardedon behalf of Ms. [redacted]. Verizon Wireless sincerely regrets any dissatisfaction thismatter may have caused.Upon receipt of this correspondence, Verizon Wireless reviewed wireless account number[redacted]2-[redacted]. We concluded on 9/19/2013 mobile number ###-###-#### completed analternate upgrade at the 2-year promotional price via My Verizon online. Since the Apple iPhone5C (pink) was purchased at the promotional price of $149.98, there was a required 2-yearcustomer agreement that would end on 9/19/2015. Service for mobile number ###-###-#### wascancelled as of 6/20/2015 resulting in an Early Termination Fee of $140.00 due to the fullCustomer Agreement not being completed. Even though there was no active device on mobilenumber ###-###-####, monthly service charges still apply due to the upgrade. In good faith, as acourtesy, a credit of $30.00 was applied to the wireless account on 6/20/2015 for 3 months ofservice charges.Verizon Wireless appreciates the opportunity to address your concerns and apologizes for anyinconvenience this matter may have caused. If you have any further questions or concerns, youmay contact me directly toll free at ([redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

On 5/21/14 I had moved from CA to MO and needed new phone number and wanted different phone. My CA number [redacted]) had the unlimited lifetime data plan. My husband's line(7[redacted]) was eligible for upgrade in two months. Verizon customer service suggested I add new ([redacted]) number with new phone on that line. Then in 2 months use [redacted] upgrade on line [redacted], it was explained I could use as alternative line upgrade. I could close the [redacted] number, with no ETF, and keep lines [redacted] & 7[redacted]. I would have to pay the [redacted]/line access for those two months, and I had agreed to that. I would have to give up my unlimited data for life, but I was OK with that.When it came time to make the change I called Verizon and was told they would not honor what they had told me. I had given up my data plan, paid for service I could not use, and now they refused to honor what they had told me. I called multiple times and received no help. I asked at that time for the supervisor to listen to the recordings and it would be clear. She explained it would take time, she apparently did not follow through.

Review: On May 24,2014 I purchased a no contract unlimited long distance talking cellular phone from [redacted] at [redacted]. Our deal was to buy the phone pay one month in advance and pay $29.99 per month and the activation fee was waived. The phone was to be activated in 30 minutes but it took about 2 to 3 hours to get it working I sent my daugther to pick up the phone and I came home.I called my home number to see it the phone worked it ranged but battery low came on the phone, I did not pay any attention to that I thought they just did not charge the phone that long.I charged the phone and I had a hard time getting the cord in the phone but it said battery chargeing.That night I decided to see what was going on I tried to go into the menu,but I did not know how so I went to the bag to get the manual,but there was not one.I got into contacts and put in three names and battery low came up again.I just put the phone up.5 days later my grandson came and I told him about the phone,that is the kind of work he does fixing cell phones and computers. He looked at the phone and told me all the previous owner contacts was on the phone.He told me to take it back and get my money back or get a downgrade,because I was not saavy enough for that phone.I called the owner that day and he told me he was not going to give me a refund and he cleaned the old contacts from the phone and printed me a few pages of the manual and said have a nice day.I charged the phone until it said fulley chargrd and tried to put my conacts in and I did about 3 and it said battery low and stopped working I put the phone up.My grandson came back June 17,2014 and took the battery out and told me it was dead or the cord did not belong to that phone.I took the phone back owner was not there but his wife was there the one that sold me that phone I told her I need a new battery or cord she got him on the phone and he told me they will sell me one as for as he knew I did something to it and thats it.Desired Settlement: For what I have been though in this heat and burning my gas and being talked nasty to I would like to get my $72.05 refund and fix the phone I have or give me another one. I have all ready paid one month bill.I think another phone my refund and I start making my monthly payments when this is settle I have not got any service from that phone since I had it and I think I should be awarded some way

Business

Response:

This is in response

to the above reference filed by Mrs. [redacted], received on June 25,

2014. In the complaint, Mrs. [redacted] reports that on May 24, 2014, she

purchased a no contract, unlimited, long distance talking cellular phone from

[redacted] VA.

She states that the deal was to buy the phone, pay one month in advance and pay

$29.99 per month, and the activation fee was waived. She reports that she

called her home number to see if the number worked and it rang, but the low

battery signal came on the phone. She states that she just thought it needed to

charge, so she charged the phone. However, she later went to use the phone and

the low battery signal came on again and she just put the phone up. Her

grandson later looked at the phone and stated that the previous owners’

information was still in there and he told her to take the phone back and get

her money back, or get a downgrade because she was not savvy enough for that

phone. Mrs. [redacted] states that she returned to the store and they advised her

that they would sale her a battery. Mrs. [redacted] is requesting that her $72.05

be refunded and the phone fixed, or a new phone.

In speaking with Mrs.

[redacted], she states that this complaint was sent against [redacted]

Verizon Wireless did advise Mrs. [redacted] that the complaint will be redirected

to the Revdex.com to file against [redacted] She was also advised that due to the

equipment being purchased from an indirect store the matter will have to be

addressed by [redacted] At this time, this matter needs to be redirected

to [redacted]

Should Mrs. [redacted]

have any questions or concerns she may contact the undersigned at [redacted]

[redacted] Monday through Friday between the hours of 8:30AM and 4:30 PM EST.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Verizon is the biggest Scam ever! I have two lines with them. Been a customer for 2 years now. One of my devices stopped working completely. So they sent me a new one with a shipping label already paid for. I sent it back with USPS Dropbox and after 1 month I see my account was charged $900. Spoke to plenty of Representatives and they were all rude and not helpful pretty much telling me that I stole the damn thing. Very unprofessional. How can you charge me 900 for a 7 MONTH OLD device that was not working? After reading online other people with the same story I realized I am not alone and they've been running that scam with other customers. Stay away from this company. I have a bill for 1200. From a phone company that I have never even been late with a payment and was screwed over by them big times. Everybody cleaned their hands. I am filing this complaint, the attorney general and the federal trade commission. this scam must stop.Desired Settlement: At this point all they offered was for me to pay the $900 in split payments. I will not be responsible for a device that I shipped back to you with the label your provided. I will fight this in court.

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to Ms. [redacted]l [redacted]’s complaint. In the complaint, Ms. [redacted] disputes the charges that were assessed to her for not returning a device under our warranty exchange program. She requests that we waive the charges. Verizon Wireless regrets any dissatisfaction this matter may have caused. I was unable to contact Ms. [redacted] after several attempts; however, a thorough review found that Ms. [redacted] contacted the Executive Office on 6/25/2015 and was offered a $399.99 credit towards the charge. Ms. [redacted] accepted the offer. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:00 a.m. and 6:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Review: Lou [redacted], a 68 yo disabled military veteran, went to the Verizon store to get a prepaid phone. He paid for the phone in the store. However, the phone never was activated. He went in and they said he hadn't paid, so he went to the bank to get a receipt and he called me, his daughter. He showed the receipt and I called the customer service online, and they said they could see he paid and didn't know why his phone wasn't activated. After several days of this for me -- Lou had already been in the store trying to fix this about five different days over a 9 day period -- I decided to transfer him to my Verizon account.I called Verizon and asked to transfer him. After conferring with multiple people over the course of several hours, as I was transferred to one person to another, I was told he should go to the store, return his phone, but have the store call customer service, who would call me, so they could port his number correctly to new Verizon regular (not prepaid).At the store, the managers refused to call me, saying they knew what to do. They then 'lost' his number. My dad is old and disabled and has had this number for years, it is on all his forms, so I told them it can't just be lost. I spoke to numbers and numbers of people who finally said they figured out a way to save the number. I just had to wait for the phone to arrive to port it over.Several days later, his new phone arrives, and he sets it up and they have ported THE WRONG NUMBER. Worse, my dad can call out, but we can't get him. Then there is the long weekend. It has been over three weeks that my dad hasn't had a phone and that is his communication wit hthe whole world.I have been trying to get his number changed and his phone fixed for the last 7 DAYS. I have literally spent over 15 hours on the phone with departement after department who keep transfering me to another person, not telling them what has been said or decided. The people at prepaid were rude to my dad from the outset. Phone help is good but ineffective.Desired Settlement: I would like Verizon to send a letter of apology to my father for the incredibly ineffective service and the MONTH of service we haven't had. They charged him 30 dollars to restock the Verizon phone from prepaid, I want him to get that refunded. I also want them to just FIX THIS PROBLEM. I am now, again, on hold. THis is hour two, twelve minutes, for today. I would leave this company but if I do, he'll lose his number.I can't believe there isn't one manager or one employee who will help.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. He states he

purchased a Verizon Pre-paid phone, but was unable to use it due to a payment not applying to

his account. He goes on to state that upon attempting to transfer mobile number ###-###-####

to a different Post-paid account, he was told the number was no longer available. Verizon

Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.

On August 12, 2014, Pre-paid service was started and on August 14, 2014, a request was made

to locate a missing payment. On August 21, 2014, Mr. [redacted] requested to return his device and

end service at which point the mobile number was disconnected.

I spoke with Mr. [redacted] on September 15, 2014, and informed him that I was able to return his

mobile number; his payment was forfeited upon terminating his service. Mr. [redacted] expressed

satisfaction with the resolution and considers this matter resolved.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response,

please contact me at ###-###-#### between the hours of 9:00 a.m. and

5:30 p.m. (PST), Monday through Friday. For other account related issues, please contact

Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

After I spent 20 hours on the phone with Verizon, my father lost his number for a week, and a number of people told me it was not possible, [redacted] S. in the business department promptly found my father's old number and returned it to him in a matter of minutes.

But am I satisfied? TWENTY HOURS on the phone, MULTIPLE mishandlings, and one guy fixes it licketly split. I am very angry. Let's say I get half my real pay, $125 an hour, and times it by twenty. And then pay my dad for he hours he was manipulated and stood in lines.

I would be most satisfied if Verizon never treated a customer like they did us again.

But I am very happy [redacted] S thought a disabled veteran is worth doing a job right, and that he did it for us. Other people who called in regards to emails I sent through other venues,from his same department, didn't even bother trying to fix the problem. they just apologised for it. So [redacted] S has a gold star, verizon is just very disappointing.

Regards,

Review: We went to a 3rd party retailer and aquired another 3 lines, actually 5. We already had lines under my husbands name. These lines are to go to 3 of our 9 kids. We got the phones about a week and a half before the end of the school year. My teens got into trouble so I went back up to the lady and asked her to suspend the lines without billing. I have been with Verizon for over 8 years, I knew they could do this. She said yes. My brother is a authorized account user as well so he added 2 more lines but we ended up transferring out those 2. I had my uncle to pas away in June and 1 of my step kids to leave us with 8 kids. I called when I was able to advising of what I did in June. They said they didnt see that but listen to the call the girl said they would call me back because it was credits needing to be done. It would take a while. On the 25th of July my father in law passed away. Before I went back to louisiana to be with my husband I spoke to a lady who was trying to get everything corrected and needed to speak with her supervisor because the lines are suspended for non pay. The lines have never been used. If you look up my #[redacted]3 u can see the sub account and the calls. Also this same kiosk so called change the minutes on the main account and said it was going to be back dated. I have a extra $126 on there. I need this corrected to where the lines were suspended back from June because of me so I can reinstate and give my boys the phones before school starts. This has been so stressful on top of all the deaths in our family I would think this large company would be compassionate to see this. I can send death certificates for my son and father in law showing I was still trying to get this corrected while grieving.Desired Settlement: I need verizon to correct the bill on the sub account. Pull it from collections and have this crap to start by August 22nd like I wanted from the get go. I need the main account credited for the overage as we were dealing with insurance companies, the company that killed my son etc that we went over on the main account. I need this resolved before I go back into the hospital myself due to stress

Business

Response:

This letter is in response to the recent complaint by [redacted], received by Verizon Wireless on August 18, 2014. In the complaint, Ms. [redacted] maintains she previously requested to suspend service on her sub account. She is requesting the suspend request be honored ([redacted]6-[redacted]. She is also requesting credit for overage charges for her main account ([redacted]6-[redacted]).Upon receipt of this complaint, athorough review was conducted. There was no record to suspend service orto backdate the plan on the main account. The Executive Office spoke to Ms. [redacted]on August 25, 2014, upon receipt of this complaint to discuss options available in an attempt to resolve herconcerns. In an effort to resolve the matter, we offered to backdate the suspend request for account number [redacted]6-[redacted].To address the concern,credit was submitted in thea mount of $119.97. We also waived activation fees and monthly access charge sassociated with two [redacted]s. [redacted] disconnected on 6/8/2014($24.52per line and$35per line).We also agreed to credit overage charges on the July invoice in the amount of $126.00 as a one time courtesy for the main account ([redacted]6-[redacted]), as requested.The Executive Office advised Ms. [redacted] of the option to backdate her plan if she exceeds her allowance going forward. The Executive Office all so assisted Ms. [redacted] with making payment arrange mentson her sub account([redacted]6-[redacted]. Ms. [redacted] agrees to pay $112 per week throughout the month of September to bring the account current. The account will be held until 9/28/2014.Ms. [redacted] accepted the offers provided and is satisfied with the resolution.Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused.If you have any further questions or concerns, you may contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday between the hours of 7:30 AM and 3:30 PM ET

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Good morning, I several complaints this morning about the tablet that was purchased on 6th of June 2014. I went a Verizon store to purchase the on a installment payment plan. The store I went to was [redacted] in Virginia Beach the sales was polite but he wasn't able to complete the transaction I was in the store over and hour. I left the gave [redacted] a check because he said something was wrong with the system well hours went by no call from the sales representative. I call him he claimed that the reason I wasn't able to get the tablet because of to many edge programs on my account. I had to call Verizon to see if this was the case after talking with a representative over the that wasn't the case. I drove to another Verizon store was located on [redacted] didn't have any problems at all. I wasted a lot time and had to drive to another Verizon. I'm also disappointed with Verizon because AT&T offers a installment plan on their Next program with no APR free activation and no prorated fees on your bill. I know this because I purchased and Ipad Air with them. I also noticed that Verizon didn't really offer any deals for Father's Day weekend or graduation like they did for Mother's Day. I mother's are very important women, but let us support fathers also. Before I purchased the tablet for Father's Day I spoke with a representative online about the 1GB of data that offered on my Mother's day he said didn't see a problem of me getting it, but when I called after I purchased the tablet well you know how the story goes of course I was told something different. He said on promotion they had was 1GB of data for a year. I'm also disappointed about the discount on accessories because I purchased some $299.99 Beats which I thought Verizon gave 25% off not the case in more. I wrote Beats by Dr. [redacted] they told me it was up to company if the gave discount because they don't dictate to them. I don't know who's telling the truth.Desired Settlement: I would like to have my activation fee waived, be given my discount of my accessories and my 1GB of data for as long as I owned the tablet if possible. I spend a lot of money with this cell phone provider. I also have mobile hot spot that I've been trying to get rid of but it doesn't seem to be going down. I wanted to replace the table with that line but Verizon don't have the same setup like AT&T does with there Next program it's 20 months not twelve months.

Business

Response:

This is in response to the above referenced informal complaint received by Verizon Wireless on June 12,

2014. In her complaint, Ms. [redacted] stated that when she went into the store to start a device payment plan

for a tablet that she wanted to purchase, the representative was unable to complete her transaction. She

stated that she was told that her account had too many edge agreements at the time. She stated that she went

into another Verizon Wireless store location and she was able to complete the device payment plan that the

first store was unsuccessful in doing. Ms. [redacted] stated that she is disappointed that the device payment

plan includes a finance charge; even though AT&T does not include any fees with their Next Program. Ms.

[redacted] also stated that there are no Graduation or Father’s Day special deals as there was for Mother’s Day.

Ms. [redacted] inquired about not receiving her 25% discount when she purchased her [redacted]

Headsets. At this time, Ms. [redacted] is requesting her discount off the accessories that she has purchased, 1G

of data for as long ad she has her tablet on her account, to have the activation fee waived on her tablet line

and to inquire about what to do with her jetpack device.

The Executive Office reviewed our records and advised Ms. [redacted] that the 25% discount is not eligible for

all accessories that we sell. We confirmed that the B[redacted] Headsets do not qualify for the

discount. We advised Ms. [redacted] that in regards to our device payment plan, customers pay a $24 finance

charge, by paying $2 per payment ($24 for 12 payments = $2 charge per payment). We advised that there

are no finance charges on our Edge Program, which allows the customer to pay off their device within 24

months. We explained the Father’s Day special offers with Ms. [redacted], which includes $100 off selected

devices and $100 off selected tablets. We confirmed that the 1G for life off the tablet line promotion was

not available at the time of her tablet purchase. We confirmed that her account currently has a promotion

for 1G of free data for 12 months that started on 5/14/2014. As a good faith gesture to Ms. [redacted], our

executive office agreed to waive the activation fee of $35 on her tablet line as well as offer her 50% off the

line access charge for her jetpack line. We advised that instead of paying $20 for her jetpack line, she will

now pay $10 for the next 12 months. We confirmed that the 50% line access charge for her jetpack will

expire in 12 months. Ms. [redacted] agreed to the offers and stated that she was satisfied with the resolutions

offered.

Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’s concerns. If you or Ms. [redacted]

should have any further questions or concerns, please contact us directly at ###-###-####

between the hours of 8:30 a.m. and 4:30 p.m. EST., Monday through Friday.

Business

Response:

This is in response to the above referenced informal complaint received by Verizon Wireless on June 12,

2014. In her complaint, Ms. [redacted] stated that when she went into the store to start a device payment plan

for a tablet that she wanted to purchase, the representative was unable to complete her transaction. She

stated that she was told that her account had too many edge agreements at the time. She stated that she went

into another Verizon Wireless store location and she was able to complete the device payment plan that the

first store was unsuccessful in doing. Ms. [redacted] stated that she is disappointed that the device payment

plan includes a finance charge; even though AT&T does not include any fees with their Next Program. Ms.

[redacted] also stated that there are no Graduation or Father’s Day special deals as there was for Mother’s Day.

Ms. [redacted] inquired about not receiving her 25% discount when she purchased her [redacted]

Headsets. At this time, Ms. [redacted] is requesting her discount off the accessories that she has purchased, 1G

of data for as long ad she has her tablet on her account, to have the activation fee waived on her tablet line

and to inquire about what to do with her jetpack device.

The Executive Office reviewed our records and advised Ms. [redacted] that the 25% discount is not eligible for

all accessories that we sell. We confirmed that the B[redacted] Headsets do not qualify for the

discount. We advised Ms. [redacted] that in regards to our device payment plan, customers pay a $24 finance

charge, by paying $2 per payment ($24 for 12 payments = $2 charge per payment). We advised that there

are no finance charges on our Edge Program, which allows the customer to pay off their device within 24

months. We explained the Father’s Day special offers with Ms. [redacted], which includes $100 off selected

devices and $100 off selected tablets. We confirmed that the 1G for life off the tablet line promotion was

not available at the time of her tablet purchase. We confirmed that her account currently has a promotion

for 1G of free data for 12 months that started on 5/14/2014. As a good faith gesture to Ms. [redacted], our

executive office agreed to waive the activation fee of $35 on her tablet line as well as offer her 50% off the

line access charge for her jetpack line. We advised that instead of paying $20 for her jetpack line, she will

now pay $10 for the next 12 months. We confirmed that the 50% line access charge for her jetpack will

expire in 12 months. Ms. [redacted] agreed to the offers and stated that she was satisfied with the resolutions

offered.

Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’s concerns. If you or Ms. [redacted]

should have any further questions or concerns, please contact us directly at ###-###-####

between the hours of 8:30 a.m. and 4:30 p.m. EST., Monday through Friday.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: We purchased the Verizon Ellipsis 7 tablet (free tablet and an additional $10/month for 2 years, plus the activation fee). Used it for approximately 4 hours and had it in our possession for less than 30 days. The glass cracked across the whole face of the tablet for no apparent reason. It was NOT dropped. (I also see in the Verizon forums that this seems to be a common problem.) I took the tablet back to the Verizon store where we got it and they basically said "tough luck"..want to buy another. Somehow, I do not feel that this is right. I feel like they provided us with an inferior product and are NOT standing behind it. I would like to see them fix the screen or replace the unit.Desired Settlement: We would like them to either fix the problem or replace it. If they want us to return the tablet and totally wipe off all charges for the 2 years and refund the activation fee, I would be okay with that also.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. Per the

correspondence received, Ms. [redacted] expressed dissatisfaction with an Ellipsis 7 tablet she

purchased, and shortly thereafter, the screen cracked. She is requesting a repair/replacement

for the tablet. Verizon Wireless sincerely regrets any dissatisfaction this matter may have

caused.

Upon review of Ms. [redacted]’s account, she purchased a new Ellipsis 7 tablet on September 4,

2014. On October 7, 2014, Ms. [redacted] visited a Verizon Wireless Retail Store to receive

assistance with obtaining a replacement/repair for her cracked screen. She was advised she

would need to replace the tablet through insurance.

I spoke with Ms. [redacted] on October 14, 2014, in regards to her concerns and the above

findings. In the interest of customer satisfaction, I offered to replace Ms. [redacted]’s tablet free of

charge, as the cracked screen is a known manufacturer defect. Ms. [redacted] was satisfied, and

accepts this resolution.

If the Revdex.com or Ms. [redacted] has any additional questions or concerns; please

contact me at ###-###-#### during my business hours of 9:00 a.m. to 6:00 p.m.

(PST) Monday through Friday. For other account concerns, please contact Customer Service at

###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution is satisfactory to me.

Regards,

Review: In mid July, my son and I went to the Verizon - [redacted], MN location (my understanding this is a headquarters location) to check out the current selection of cell phones. Our current contract was up for renewal on July 29th. We worked with a sales associate named [redacted]. We went back on July 29th and made our selections for new phones. My son really needed a new phone. He had a Samsung Stratosphere and had to get 7 replacement phones - so he was looking forward to a new, reliable phone.During our visit to the store in mid July and on July 29th - we were never told about the $30 upgrade fee per phone that was put on my Verizon bill.It was not discussed or noted in any way by [redacted]. This is very concerning to me that somehow as a consumer I am expected to know that this fee will be access to my bill?Desired Settlement: A refund of the $60 - $30 per phone.

Business

Response:

September 12, 2014

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains she was never notified that Upgrade Fees would apply to her recent transaction. She requests the Upgrade Fees of $60.00 be waived. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concern.

A thorough review of the account revealed Ms. [redacted] completed two device upgrades on August 3, 2014. The charges for the upgrades were billed to Ms. [redacted]’s account and included $60.00 in upgrade fees.

I spoke with Ms. [redacted] on September 10, 2014 in regards to her concerns and the above findings. I advised her due to the absence of full disclosure, I would issue a credit in the amount of $60.00 for the Upgrade Fees. The adjustment would be applied to her September 2014 billing statement. Ms. [redacted] expressed satisfaction with the resolution provided and had no further concerns.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, they may contact me directly at ###-###-#### between 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Correspondent

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Very unsatisfied with how Verizon treats it's loyal customer of 5years. I decided to use my device for work. (Program named Bring Your Own Device thru Walmart) And I've signed up to receive my additional discount and got nothing. I have called Verizon about 3 different times and they haven't been able to help me; they don't even know what this program is. I'm paying a huge amount for 4 smartphones. If I don't get my discount for BYOD I'm planing on leaving and going with AT&T; who is offering an 80% discount from the overall bill.

I was flabbergasted by the way I was treated by Verizon customer service today. I am an victim of identify theft and Verizon is one of the companies whom did not adhere to the security block that I have with equifax which request that any company has to ask me 3 identifying question before opening a line of credit with my social security number. At any rate I called today to get information on this fraudulent account. I was bluntly advised the account appears to be a valid account but you can email us a copy of your social and Id for proof. The representative did not empathize or even probe I have an open investigation and police report. No one was concerned it's already alarming that Verizon is allowing people to by past security measures by setting up accounts online. Then to be treated as a criminal is hurtful. I had to call 8 companies Verizon was the 3rd company I called I thanked the other 5 companies for " not treating me how Verizon did " I understand for security measures I would need to submit verification I just don't appreciate being talked down to and not being assisted.

Review: My wife and I went into the Verizon store to upgrade I've been with them for over 10 years. First thing I've asked what would my Monthly bill be for 2 I phones and one regular phone they told me $150.00 a Month. I've stated that's my bill a Month 150 and they stated yes with money up front for the 1 extra phone. I received my bill and it's $327.82 I've called on 4/23, they said that they never explained that you have more for the first Month and after that it would be 150. I stated that's not what I was told. [redacted] said he'll try to get me a credit being it wasn't explained to call back in a about a week. I called back 4/29 and talked to [redacted] and she said she totally understands my frustration and she has a different Supervisor that she might be able to get me the credit she told me to call today 5/1. I called back and they said there's nothing they can do for me and I stated how about if they put me back on my old plan and she said they can't because of the two year contract and it's past 14 days. I would have to buy out of it. I stated but I didn't get the bill until recently and that's when I called. [redacted] and [redacted] both stated these are a lot of their complaints.Desired Settlement: I'm going to go with probably [redacted] I paid 318.00 on my visa when I went into the store. Being I was lied to they should reimburse me for what I have in it.

Business

Response:

Mr. [redacted] filed a complaint with the Revdex.com based on misinformation provided in store. On March 19, 2005, Mr. [redacted] went into store location ([redacted]) to add a line of service. He added mobile number ###-###-#### and he also wanted to do an Edge upgrade for mobile number ###-###-#### and ###-###-####. Mr. [redacted] states he was told that his bill would only be $150.00; however, when he received his bill the total amount due was $327.82. After a thorough review of the account and invoices, I was able to give Mr. [redacted] a detailed breakdown of all the charges on the bill. I explained the monthly access charges, the one time activation fee, and the one-time taxes that were billed on mobile numbers ###-###-#### and ###-###-#### Edge Agreements. I have apologized for the inconvenience and misinformation provided. In an effort to resolve the issue, I have offered to credit the account as a one-time courtesy credit of $75.00. Mr. [redacted] was satisfied with the resolution. If the Revdex.com or Mr. [redacted] has any questions, please call me directly at ###-###-#### between 10:00 a.m. and 7:00 p.m. (Eastern Time), Monday through Friday or Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]6, and find that this resolution is satisfactory to me.

Regards,

Review: I signed a new contract with Verizon based on the fact that I did have service at my new home. My husband and I both have businesses at our home. Representative assured me we had service but we were very close to the "line". Spotty service within the first 2 weeks but it was ok. Then after the 14 day period to cancel service everything started going wrong. No service, dropped calls, phones not charging, and the phone I had completely stopped working, etc. I called in to customer service over and over and stayed on the phone for hours at a time trying to get issues resolved. Talked to tech support, got an "extender". Worked for a few days then nothing. Tech support couldn't get it to register. Tech rep named [redacted] admited to me we were in a "dead" zone. Said they would do a ticket and send out an engineer to confirm. He said we would never know they were there. Finally closed the account and moved back to ATT. But before I did so, confirmed that we would not be charged and our account would be zeroed out. Talked to customer service for 45 minutes on Aug 20, 2014 and confirmed this. Now, Verizon says no "ticket" was ever done, so I'm responsible for ETF's. And because we did use the phones in some area, we were responsible for services charges. But that being said we had to drive over 4 miles to get service and yes we did have some service in some areas. But this has been a nightmare. Now they are saying that some things aren't documented on my account that was discussed. Because the account is closed, can't do a "ticket" now. That's crazy since they could before I even opened an account. I assumed the conversations were recorded but they are saying no on that now. They are even saying certain people I talked to don't work there. Really? I documented the names as I talked to them. Not dates, but I have names. I have been contacted by a customer relations person and now he [redacted] not respond to my emails regarding trying to get this resolved. This is very frustrating!!!!!!!!Desired Settlement: First option: I want the fees to be waived completely and my account a zero balance.Second: I do not think it's unreasonable to ask for at least ALL ETF's be waived on all 4 lines. The balance on my account is $1887.82. And if we can negotiate, I think it's fair to waive the ETF's which total $1340.00 and adjust the taxes and I would be agreeable to pay the balance of $450.00 which is equal to service for about 2 months. Which was not good at all but we did use the phones some of the time.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the

complaint, Ms. [redacted] requests Early Termination Fees to be completely waived on her account.

Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns.

I have thoroughly investigated the billing issue Ms. [redacted] has reported. Our records indicate Ms.

Mccord ported out her four lines of service to another carrier on August 26, 2014, due to no

service in her home. When a customer agrees to a Two-Year Agreement and disconnects prior to

fulfilling their contract, a customer is charged an Early Termination Fee per line. When a

customer has service issues, the customer must contact Technical Support and create a Trouble

Ticket to investigate no service.

In speaking with Ms. [redacted], I addressed her concerns and the above findings. I advised her,

while a Trouble Ticket had not been completed prior to disconnecting her lines; the service area

where she lives is in a Variable Coverage Area. For customer satisfaction, I provided a credit of

$1,340.00 for the four Early Termination Fees billed on Ms. [redacted]’s September 2014 billing

statement. The credit [redacted] appear on her October 2014 billing invoice. I advised in addition to the

credit, Ms. [redacted] receive taxes credited as well. Ms. [redacted] accepted the resolution and

had no further questions.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response,

please contact me at ###-###-#### between 9:30 a.m. and 6:00 p.m. (PST),

Monday through Friday. For other account related issues, please contact Customer Service at

###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Wireless internet service is provided through this number. Overages fees were charged due to a computer virus which came through the Verizon firewall router. Service was disconnected during the resolution process. A verbal agreement was made to pay a discounted priced on overages in order to have service restored. Reconnection fees were applied in order to have the service restored. 2 independent computer technicians as well Verizon tech support verified the poweliks virus was responsible for massive data sharing of 91 gigs. This was 61 gigs above the 30 allowed by Verizon. The 91 gigs used was an obvious anomaly which Verizon chose to take advantage. Usage had never been over the data limit. It is suspicious have a virus which was allowed through a firewall that directly effects the cost of the service. However, that may possibly be an issue for the FCC to be made aware. Total reimbursement for overage charges and reconnection fees should be made. I have been a long time satisfied cus[redacted]er until now.Desired Settlement: Total reimbursement or credit for overage charges and reconnection fees should be made.

Business

Response:

April 10, 2015

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] explains he incurred $610.00 in data overages on his Home Fusion Broadband line of service and is requested the overages be credited in full. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.

I corresponded with Mr. [redacted] via email to address his concerns. In an effort to provide a satisfactory resolution, I credited his account $299.00 towards the $610.00 in overages. This adjustment will reflect on his April 2015 billing invoice.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PDT), Monday through Friday. For other account related issues, please contact Cus[redacted]er Service at ###-###-####.

Sincerely,

[redacted].

[redacted] Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I spend countless hours on the phone for a issues that any good company should fix. It took over 4 month and still going on, we had a phone under warranty that quit working and went to the store. Next day by fed x a new one came, went back to the store so they could set it up. The lady at the store said she could not take the nonworking phone, had to be return by me so the lady help package the phone into the prepackage kit with the return label. Instructions stated to put into any my mail box, any mailbox or post office. One month later they claim they never got it, and were going to bill me. Rather than tring to work or talk it out .They just cut off my service I called and told them I followed thier instruction to the letter I had not choice on how to return this item and its was not my fault. They turn on the phone and a few weeks later they turned off my phone again, this has been going on since Oct. of 2014.I work for a volunteer Rescue squad and people need to be able to reach me in an emergency.Post office was contacted and they said the shipping label is not valid. The last time they turned off my phone I spent over an hour on the phone, told the person on the phone I would have to change phone service he said fine, so I when to the phone store to cannel my phone they told me I had to call customer service so I did and the lady on the phone she was sorry to hear this and turn my service back on, but stated that this is only for two weeks. In closing, I feel because verizon chose how I had to return the phone stopping me from returning it to the store how can they just say it me problem and hold mine service hostage,Desired Settlement: Would like Verizon to quit turning off my service. until this missing phone issue is Settled.

Business

Response:

April 8, 2015

I am writing in response to the complaint forwarded on behalf of [redacted]. In the complaint, Mr. [redacted] disputes a $599.99 non-return fee for a device he states was returned. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.

Upon account review, our order tracker shows tracking number [redacted] was not received at the warehouse, which resulted in the non-return fee charge.

On March 18, 2015, our offices spoke with Mr. [redacted] to address his concerns and the above findings. Mr. [redacted] accepted an offer for a credit of $450.00 towards the non-return fee. Our offices also credite reconnection fees as a courtesy. Mr. [redacted] confirmed the issue is resolved and had no other concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:00 a.m. and 7:00 p.m. (MST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: in December of 2014 I went to [redacted] WA TO shop for cell phone plans. I was told that they needed my information and I gave it. I decided their plans were not for me and I left so the next day I get a call from car [redacted] Manager telling them they ported my number over to Verizon and I could come in and pick up the phone. I informed the manager I did not want that that they should not have done it with out my permission. so I went in after work and got a cancelation form done and they cancelled with Verizon on the phone. I thought that it was done but it was not done. I get a bill from Verizon in January and I call them they tell me they see the cancel and they will take care of it., then I get another bill in February I call them and they tell me they will fix it since I do not have service with them. Then I get a service termination notice. I call back and they tell me it takes 21 days for it to clear the system. but it did not fix I get another termination notice on 3/22/2015 and them I get a collection letter on 3/23/201. I never even had a phone with them I have been since December trying to get this fixed.Desired Settlement: What I want for a Settlement is for Verizon to send me a letter telling me I owe them nothing. since I went to Sprint for service. ALSO FOR THEM TO CANCEL THE COLLECTION AGENCY SINCE I OWE THEM NOTHING.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr.[redacted] explains an account was set up with his personal information without his permission. He requestsVerizon Wireless confirm he does not owe a balance for this account. Verizon Wireless appreciates theopportunity to address Mr. [redacted]’s concernsA thorough account review reveals on December 17, 2014, an iPhone 6 Plus was purchased for mobilenumber ###-###-#### with a Verizon Edge Agreement. Our records indicate Mr. [redacted] contactedVerizon Wireless Indirect Retailer Car Toys on December 17, 2014, and advised he did not giveauthorization to set up this account. On January 22, 2015, the mobile number ###-###-#### wasdisconnected.I spoke with Mr. [redacted] regarding his concern and the above information. I advised him I applied a creditof $111.61 to the account for the monthly service charges. Mr. [redacted] will see this credit appear on theApril 2015 billing invoice. Mr. [redacted] expressed satisfaction with the resolution provided.Should the Revdex.com or Mr. [redacted] have any questions regarding this response, pleasecontact me at ###-###-#### between the hours of 10:00 a.m. and 7:00 p.m. (PST),Monday through Friday. For other account related issues, please contact Customer Service at (8[redacted].Sincerely,[redacted] H.Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]6, and find that this resolution is satisfactory to me.

Regards,

Review: I was promised wireless hotspot feature by rep. I discussed this specifically with rep. I switched cell phone company's because of what I was promised. They now say it is unavailable with my plan. I have IPhone 6 and this could be enabled.I have 2 lines of service and pay more for my service and didn't get this feature I was promised. I expect hotspot included in my package or a credit for the value of the hotspot over 2 years.Desired Settlement: I want the services I was provided.

Business

Response:

January 6, 2015 I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] explains that he was not informed of the plan limitations for the Loyalty 2 Gigabyte plan. He requests to have the Mobile Hotspot feature applied to the pricing plan. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns. Account review indicates Mr. [redacted] has the Loyalty Unlimited Talk and Text Plan with 2 Gigabytes of Data for $60.00 per month. This pricing plan is a promotional plan containing an included discount, and does not include the Mobile hotspot feature. I spoke with Mr. [redacted] on December 24, 2014 to address his concerns and the above findings. In an effort to provide a satisfactory resolution, I advised Mr. [redacted] I would apply an adjustment in the amount of $180.00, representing three months service. The adjustment would appear on his January 2015 billing statement. I advised Mr. [redacted] the mobile Hotspot feature would apply should he move to a qualifying pricing plan. Mr. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, [redacted] G. [redacted] G. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Mr. [redacted] G. [redacted] to credit my account $180, which is an acceptable resolution to me.Thank You Revdex.com for all of your help!

Regards,