Verizon Wireless

Review: Ordered an upgrade phone via Verizon website. Cost should have been 0 with a $30 activation fee. Chose pick up in store option. Went to store, was told that was not the store price although I had order and receipt and they tried to charge $120. Said they couldn't do an adjustment. Suggested I CALL customer svc while I stood in the store. Call got dropped after 30 minutes. Ended up calling the line 5 more times over the night and early afternoon and each time call was dropped at 30 minutes. Finally, one rep asked for my number should it happen again (it did). She called back and was able to determine through internet orders that only the store could cancel the order so I could place an order for the free cost and have it mailed to my home. Asked me to go back to the store; I did. The same rep at the store I dealt with the night before said he couldn't do anything and "they" would have to. Since I anticipated this, I asked for the direct line to the internet sales dept but the store rep said they couldn't call them so I called them. The person I got this time said she couldn't speak to anyone at the store. So, after hours of calls and 45 minutes of online chat the night before, I was no closer to solving the problem.Finally, the rep at the store came back after supposedly speaking with his manager and said they would "bite the bullet" and give me the phone for the price I ordered it online. He said the customer svc reps on the phones "can say anything and not tell the truth", I told him he seemed to be in the same boat since just the night before he told me he couldn't do a thing to adjust the phone's price to reflect the cost of what I ordered it for online. I declined taking the phone with the full intention of changing providers.This company seems quite guilty of consumer fraud and bait & switch. Their stmt on pick up in store says nothing that you'd pay the higher store price. I contacted at least 8 reps and all said something else. This company is deceitful.Desired Settlement: I would like them to waive the early termination fees AND provide a credit to my account (they said they'd give me a credit for my "troubles" - it was a whopping $5 - minimal in comparison to the almost $300/month I pay for cell phone service for 5 lines for my family). I have an extensive record of Facebook private msgs and length of phone calls if you would like them.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted],

Review: I just started my plan in June 2014, this is when the nightmare began. First I ordered product that they said was in stock and was not, so I called in 3 times before finally they "found" 2 of them. I was told to due to the hassle I would not be charged activation fees, but I was for 4 lines. I called in and it took almost an hour and half to get them taken care of. Then I noticed my bill was wrong, the lady I was talking too stated that my plan had been changed numerous times. So I went to my online account and noticed that my monthly bill is still wrong and my plan is still wrong. Nobody cares and just starting out with this company this is very disappointing. The other issue I never received a bill and I have contacted them more than 3 times about the address and they still keep calling my wife's number asking about our address.Desired Settlement: My bill is so wrong I am getting charged for a plan I did not select and that was suppose to be changed. I would like something done and my account credited for their mistake. It would be nice if they would be willing to give a chunk off my bill or one month free.

Business

Response:

August 1, 2014

This letter is in response to the above-referenced complaint filed by Mr. [redacted]. In the complaint, Mr. [redacted] expresses dissatisfaction with the handling of a billing issue on his account, as he was placed on the incorrect price plan. He requests the Activation Fees of $140.00 be waived as promised and the price plan to be corrected and the price difference of $20.00 to be credited. Verizon Wireless regrets any inconvenience this issue may have caused and appreciates this opportunity to address Mr. [redacted]’s concern.

A thorough review of the account revealed that on June 18, 2014, Mr. [redacted] activated four lines of service on the Unlimited Talk and Text plan with 4 gigabytes of Data. Mr. [redacted] was given the plan that included 6 GB’s of data which is $10.00 more than he requested. On July 22, 2014 Mr. [redacted] contacted Customer Service to advise the incorrect price plan was on his account. The price plan was corrected to the Unlimited Talk and Text plan with 4 GB’s of Data. Subsequently, the Activation Fees were to be waived and the difference in the price plan of $10 for the two billing cycles were to be credited to Mr. [redacted]’s account.

I spoke with Mr. [redacted] on July 30, 2014. I advised him that the price plan was corrected on July 22, 2014 and the adjustment in the amount of $20.00 was applied. I also advised that I would issue a credit in the amount of $140.00 for the Activation Fees. The adjustment would be applied to his August 2014 billing statement. Mr. [redacted] confirmed that the action taken fully resolved the complaint referenced above.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, they may contact me directly at ###-###-#### between 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. If he has any general questions regarding his account, Mr. [redacted] may contact Customer Service at ###-###-####.

Sincerely,

Executive Correspondent

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My account was closed and transferred to another provider. I never received a final bill from Verizon. I instead just received a letter in the mail stating the total owed. I have called and tried to have a copy of the final bill mailed to me. I was told that isn't possible because I had paperless billing setup. My account is disabled online and I have no way to get to the bill electronically either. I need a detailed statement of the final charges. This is not to much to ask. I am happy to receive either an electronic copy or a paper copy. Until then I can't verify the charges are accurate as I don't know what they are. I also need a copy of the bill to provide to my new provider who covers early termination fees. I also request any late fees be waived and any collection activities that might come up stop until such time as Verizon produces a detailed bill per request.Desired Settlement: Provide a copy of the final bill, waive all late fees that may have been applied while attempting to get a copy of final bill

Business

Response:

October 22, 2014

This letter is in response to the recent complaint by [redacted] received by Verizon Wireless on 09/12/2014. In the complaint, Ms. [redacted] states she is only requesting to receive detailed billing reflecting the early termination fees and to have the late fees waived.

Upon receipt of the complaint, a review was completed for account [redacted]. Per our records, Ms. [redacted] was charged $10 for late fees. A bill reprints are $5 per page. As a courtesy, Verizon Wireless will honor crediting the bill reprints and the late fees as an exception.

On 09/05/14, Verizon Wireless spoke with Ms. [redacted] and advised we will honor the bill reprints that includes early termination fees, and well waived $10 for late fees. At this time, Mrs. [redacted] expressed satisfaction towards the resolution.

Verizon Wireless appreciates that opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday between the hours of 8:30 AM and 5:30 PM ET.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] and Verizon Wireless had a promotion in June. The promotion was to give $200 visa gift card as a rebate if I opened a new account with Verizon Wireless through [redacted] web link.

I followed the instruction online and opened a new account with Verizon Wireless through [redacted] web link on June 5, 2014. I got the confirmation page on [redacted] website (I have printed the webpage and can provide it as evidence if needed).

This is the information of my order:

Preorder Confirmation: 91[redacted]69000;

Order Number: 4[redacted];

Order Location: [redacted] Later in June, I called [redacted]-Verizon rebate center at ###-###-#### to verify my rebate. I was told that the application for the rebate was submitted. I was also told that I should be able to receive the $200 rebate within one month.

As I didn't receive the rebate, I called [redacted]-Verizon rebate center at ###-###-#### again on August 7, 2014. I was told neither [redacted] nor Verizon had approved my rebate application. But I was not given a reason why it was not approved. I was suggested to call another [redacted] department (later known as [redacted] center of excellent) at ###-###-####. So I called [redacted] center of excellent: ###-###-#### on the dame day (August 7, 2014). I was told that the rebate was submitted to the management of [redacted]-Verizon. I was told again that I should be able to receive the $200 rebate within one month.

As I didn't receive the rebate, I called ###-###-#### on September 11, 2014. The customer representative asked me to cal[redacted] to verify something which she didn't explain the reason. I called [redacted] and found this number had only answering machine with no real representative to help.

After such a long time waiting and so many calls with no clear answer, I feel that all the customer representatives were just pushing me around and wished me to give up.Desired Settlement: All those calls didn't explain the reason why I haven't received the rebate except "there is an error processing your rebate" which I don't consider a real answer. It is a very irresponsible way to operate a business like this.

I don't want to be pushed around those phone calls any longer. I want a clear end.

I want my $200 rebate, either as visa gift card or Verizon credit.

Business

Response:

This letter is confirmation of receipt for the above-referenced complaint from Mr. [redacted]. In the

complaint, Mr. ** states he was supposed to receive a $200.00 Visa gift card from [redacted] for

establishing service with Verizon Wireless. He is requesting his $200.00 gift card be provided or a

credit in the sum of $200.00 to his Verizon Wireless account. Verizon Wireless appreciates this

opportunity to address Mr. **’s concern.

Upon review of the account, our records show mobile number, ###-###-####, on June 18, 2014.

Customers can receive a VISA Prepaid Card by mail when they establish a new two-year Service

Agreement with [redacted] Triple or Double Play packages, and are an existing Verizon Wireless

customer with monthly service, in good standing. This promotion is paid through [redacted], not

Verizon Wireless.

I spoke with Mr. ** on October 7, 2014, to address his concerns and the above findings. As a

measure of good faith, I offered to provide a $100.00 credit to his Verizon Wireless account, which

will reflect on his October 20, 2014, invoice. Mr. ** accepts the credit as a resolution to his

complaint, and had no further concerns.

Should the Revdex.com or Mr. ** have any questions regarding this response, please

contact me at ###-###-#### Ext: [redacted] between the hours of 7:30 A.M. to 4:00 P.M. (PST),

Monday - Friday. For other account related issues, please contact Customer Service at 1[redacted]

Sincerely,

[redacted].

[redacted].

Executive Relations

Business

Response:

This letter is confirmation of receipt for the above-referenced complaint from Mr. [redacted]. In the

complaint, Mr. ** states he was supposed to receive a $200.00 Visa gift card from [redacted] for

establishing service with Verizon Wireless. He is requesting his $200.00 gift card be provided or a

credit in the sum of $200.00 to his Verizon Wireless account. Verizon Wireless appreciates this

opportunity to address Mr. **’s concern.

Upon review of the account, our records show mobile number, ###-###-####, on June 18, 2014.

Customers can receive a VISA Prepaid Card by mail when they establish a new two-year Service

Agreement with [redacted] Triple or Double Play packages, and are an existing Verizon Wireless

customer with monthly service, in good standing. This promotion is paid through [redacted], not

Verizon Wireless.

I spoke with Mr. ** on October 7, 2014, to address his concerns and the above findings. As a

measure of good faith, I offered to provide a $100.00 credit to his Verizon Wireless account, which

will reflect on his October 20, 2014, invoice. Mr. ** accepts the credit as a resolution to his

complaint, and had no further concerns.

Should the Revdex.com or Mr. ** have any questions regarding this response, please

contact me at ###-###-#### Ext: [redacted] between the hours of 7:30 A.M. to 4:00 P.M. (PST),

Monday - Friday. For other account related issues, please contact Customer Service at 1[redacted]

Sincerely,

[redacted].

[redacted].

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.

Regards,

Review: I moved to a new residence in June of 2014. I soon realized that I had very little coverage at my new house. I made due for a bit until October when I complained to Verizon Wireless. I was told they would put in a service ticket to send a tech out to my house to check the signal and try to reach a solution. The tech called twice to verify the address. I returned the call and left a message verifying the address (the tech was apparently on a break). Nothing was communicated to me after that. I called Verizon a few weeks later and was told they fixed faulty equipment (nothing improved my service). I told the agent this and he didn't really offer anything but sympathy. He called me the next day and left a message to "check in", but I'm not looking for sympathy, I'm looking for the service that I am paying for. So far I've spoken to or chatted with 4 reps who have provided no solutions.Desired Settlement: I want to be let out of my contract without having to pay an early termination fee. I do not think it's fair to have to pay for a service that I don't receive.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: An early termination fee was charged when there was no mention of a contract in the first place. We were purposely trying to avoid contracts.My wife called to inquire about any discounts and a discount was authorized by phone on 10/14. There was no mention of a contract at that time so she assumed there was none. We were told when we called on 1/22/15 to question the early termination fee, that if there was no mention of a contract on the recorded phone transcript then we would not be held liable for the charge.We were told there would be a call back by the following Tuesday. There was no call back. After repeated calls to Verizon and very long waits we finally received a call that there was a contract that was sent to us therefore we are responsible for the charges. Verizon, however, could not produce the audio transcript when we asked about it,to verify that there was no mention of contract.Verizon claims there was a letter sent but we received no such letter. They did send a copy to us later, after we made the complaint, but it was the first time we saw this letter.We have called the company repeatedly asking for a supervisor and keep getting shifted to another department. They reviewed the case and said it was a valid charge and once the determination was made we could not speak to anyone about it as it was considered a closed case.We asked what the appeals process was and were told there was none.We asked that the bill not be sent to collections until the matter was settled and it was sent to collections anyway. We will never purchase a Verizon product again.There is a more detailed letter we sent to Verizon on 2/23/15.Desired Settlement: Find the recorded transcript of the original conversation, and honor the claim of your representative.Drop the early termination fee.Be sure this does not get reported to a credit company, affecting my credit rating.

Business

Response:

May 8, 2015

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] disputes the Early Termination Fee and asks Verizon Wireless remove the charges. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.

On May 8, 2015, I spoke with Mr. [redacted] to address his concerns. Verizon Wireless offers promotional discounts, which may require a contract period of 12 months in return. Disclosures are provided at the point of offer and then in writing via a confirmation letter. In an effort to provide a satisfactory resolution, I agreed to reverse the promotional discounts, thereby removing the contract requirement. I issued a credit of $300.00. Mr. [redacted] agreed to this resolution and had no further concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:30 A.M. and 4:30 P.M. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

[redacted] M.

[redacted] M.

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On June 22, 2015 I went into the Verizon store to upgrade my phone. They "sold" me the Edge plan, which required me to unbundle my previous wireless and FIOS bills. They wrote out the monthly bill details on their "More Everything" form, which I have retained. They noted the following monthly charges:$70 - 6GB plan+ $40 access fee (however, I would be credited $25/month, to net to $15 per month)+ $31.24 device fee (however, I would also be credited $25/month, to net to $6.24 per month)They also did tell me that there would be the additional $10 line charge for my tablet (however, this was not changing from my previous plan and as such they did not include it in the form).Upon receiving my first bill, it was $155. They did not include the 2nd $25 credit and said that they would not stand by their offer as written. I have contacted both the store and Verizon Wireless and no one has been able to resolve this issue - saying that they are sorry - it was a mistake and would not be honored. I can provide the documentation that I retained.Desired Settlement: I want them to stand by their offer as written. I am an accountant and asked them to itemize what would appear as monthly charges, since the plan was changing so drastically and I know that there are many hidden fees and service charges that these providers like to charge consumers unknowingly.

Business

Response:

August 6, 2015 This letter is in response to the above-referenced complaint. Thank you for referring it to our office for review. Ms. [redacted] expressed concern about signing up for Edge and with discounts. I spoke to Ms. [redacted] and apologized for any inconvenience. She presented a hand-written note with misinformation/calculations to show she would receive 2 $25.00 Edge Discounts. Since Ms. [redacted] isn’t eligible for 2 Edge discounts the Executive Office offered a free month of service in which she declined. In the interest of customer satisfaction, she was offered a monthly $15.00 credit to expire in 24 months. Although she accepted this offer as resolution, she was not satisfied. The Executive Office considers this matter resolved. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, Executive Office [redacted] M. Executive Relations

Review: Verizon is committing fraud. On my credit report they show an amount of 145.00 that they claim was owed to them back in 2009 I had disputed this amount with Verizon they did nothing. I filled with [redacted] this year after seeing this on my credit report that I had paid the amount back in 2011. Verizon does its own in house debt collections. This is important as that they will not upgrade any Verizon service or renew any 2 year contract I have had Verizon phone internet and cable for about 15 years. This dispute is from a wireless account. I was forced to pay the disputed amount in 2011 to renew my other services. [redacted] was able to get them to put the amount at 0 but Verizon will not show as paid they show it as charged off. Per [redacted] a supervisor at Verizon debt department her employee number [redacted] that as of 2010 Verizon does not remove charge offs even when the amount has been paid in full. Since they show and claim it as a charge off Verizon is able to file with the IRS the amounts as lost revenue and claim a tax deduction. They got a tax break and they got paid this is not only consumer fraud but also TAX FRAUD since they get the money from people and a tax deduction. if needed I will hire a lawyer and fight them in court and in the media for committing tax fraud since they got a federal tax deduction and I paid them. simply put they have collected double the amount of the debt and this is illegal.Desired Settlement: I no longer have wireless with them so here are the options. remove this from my credit report it was paid or #2 refund the 145.00 plus interest from 2011 until present since they already got a federal tax deduction as a loss of profit and got paid by me. they have gotten double the debit they claimed.

Business

Response:

October 22, 2015 I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] states his credit report is not reporting accurately. He further explains he paid the account in 2011 but has not reflected on his credit report as a paid collection. He requests to have the derogatory remark removed from his credit report or to refund the $145.00 plus interest from 2011. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns. I talked with Mr. [redacted] regarding the reporting of his account. I advised Mr. [redacted] I was able to confirm the account he is disputing was paid in full. I advised the account is being reported accurately as paid in full. I let Mr. [redacted] know a paid in full letter has been sent to him via US mail advising the account was paid in full. Mr. [redacted] understands Verizon Wireless position, at this time no further action is required. Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:30 a.m. and 5:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, [redacted] A. [redacted] A. Executive Relations

Hello, I have been a Verizon Wireless customer for over a decad. I recently had major problems after filing a claim with your parter Asurion. I filed a claim after dropping my phone and cracked my screen. Asurion provided awful service and their replacement phones were junk in my opinion. I had to call 911 to report a female having a heart attack and my phone would not connect the call. I had to knock on several doors in the neighborhood to find someone with a phone, which caused an unnecessary delay for a patient in dire need of an ambulance stat. I finally received a new phone from Asurion after they heard about the unconnected 911 call and possible consequences with their faulty refurbished equipment.
Verizon Wireless has been wonderful and very professional and friendly helping me activate my replacement phones and answer all my questions. Verizon employee Lexie S[redacted] at your corporate store at [redacted] S [redacted] was nothing less than wonderful. She helped me on 2 occasions when I went into the store to get my phones activated and she took all the time I needed to answer my questions about the IPhone 6 and iPad. Note, these are the first Apple products that I have owned. I was blown away how Lexie accepted responsibility for my issues. She was truly concerned about my problems and did everything possible to help me! Lexie is an asset to the Verizon Wireless corporation.
After writing a nice positive and honest review about my Verizon experience, I would certainly hope that Lexie will receive recognition and awarded for her stellar customer service! Lexie also put a tempered glass screen protector and did an excellent job. On my next Verizon visit, I certainly hope that Lexie is made aware and rewarded for my letter.
I work for a large government employer and we also utilize Verizon Wireless. I will also forward my positive experience to VZW Executive Relations. Thanks!

I am being charged an early termination fee of $114.69. I never signed a contract but they say when I assumed service from my former employer's account to a personal account that I assumed their contract. Again, I never signed a contract but they say it was my responsibility to find the terms online. (Is that legal?) I was told that I could cancel at any time and that I had a month to month agreement when I assumed the service. What a scam! My call to resolve it was transferred at least seven times...and then Brandy told me it was my problem and I had to pay. I will never use Verizon Wireless again.

Review: Signed up with Verizon on 7/15/14 this year and received an advanced bill for $650.00 thru 9/3/14. Not only was this bill outrageous but there was a charge included for $105.00 for overage charges on gig bytes. we already gone to the store two times to state we were not over at any time and were told both times that it was a glitch and not to worry. Their billing is VERY creative. I dispute these charges and want to pay what I actually owe without the creativity. I have already cancelled two devices on 8/20/15 and feel I'm not obligated to pay for entire month.Desired Settlement: I want a revision of bill.

Business

Response:

September 15, 2014

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] explains he received an extremely high billing statement after adding three lines of service. The billing statement included $105 in Data Overage, as well as a full month of charges for two lines of service he returned on August 20, 2014. He is requesting a credit for the overages, as well as a credit for the lines of service he returned. Verizon Wireless appreciates the opportunity to address Mr. [redacted]‘s concerns.

Upon account review, Mr. [redacted] purchased a Jetpack, tablet and Home Phone Connect, and upgraded his phone line at an Indirect Store location. Two Service Agreements were signed; one with Verizon Wireless and one with the store location. Mrs. [redacted] returned the Jetpack and the Home Phone Connect on August 20, 2014, at which time I spoke with the store manager, and per their policy, the customer can return the devices to the store within 181 days of purchase and be refunded the cost of the device and not charged the store’s Early Termination Fee. They are, however, still responsible for their contract with Verizon Wireless and the manager stated he did not offer a credit towards the Verizon Wireless Early Termination Fee as they disconnected service outside of the 14-day Customer Guarantee.

I spoke with Mr. and Mrs. [redacted] on several occasions to address their concerns and the above findings. In an effort to provide a satisfactory resolution, I offered to credit $105 in Data Overage, as well as a total of $135 for Activation Fees and an Upgrade Fee, which appeared on the September invoice. In addition, I credited $340 in Early Termination Fees on mobile numbers ###-###-#### and ###-###-####, which will reflect on the October invoice, as the devices were returned to the store and are no longer in the [redacted]’s possession. Mr. [redacted] expressed satisfaction in the resolution provided and had no further concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

[redacted].

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: For our business([redacted] d.b.a [redacted]) we purchased 5 new lines(2 in November and 3 in December) from verizon costing us close to $1500 in new phones and wifi cards. We were promised $50 in rebates for each product totaling $250. We received only 2 rebate cards in the mail, not rebates on our bill but in actual card form. 3 rebate cards were never received and when I complained about last month and again today they told me it was too late and I should have called right away because those 3 cards have expired. How should I know when those 3 cards expired if I never received them? I told the verizon store and they said the issue would be handled immediately. Never heard anything back so I followed up today and for over 50 minutes I was being transferred between verizon and their third party rebate card vendor to be told that their policy is to not reissue a card and that they don't have anyone above a supervisor that can provide me with a legal department contact number and to mail a po box. Not only did they offer to put a request in to the legal department, but they cant even guarantee me that someone will call back. WORST CUSTOMER SERVICE EVER! Now I'm looking at the possibility of being fired over $150 worth of rebates. Thank you Veriszon and [redacted] for scamming my company and possibly putting me out of a job.Desired Settlement: I want the 3 rebates cards that were suppose to be sent to the office, if that is not offered I want to return those 3 products that were purchased for full value without fines.

Business

Response:

This letter

is in reference to the above referenced complaint from [redacted] (Advantmed)

was received in our office on July 30th, 2014.

In the complaint [redacted]

expressed the following concerns and desired resolution:

·

Mr.

[redacted] sent off 5 rebates sheets and only got 2 of the 5 sent back to him.

·

Mr. [redacted] contacted Verizon Wireless and was

told to contact the Rebate Company for concerns..

·

When

Mr. [redacted] contacted the rebate company they advised him that his rebate complaint

was sent in too late.

The Executive

Office has researched this account extensively. Mr. [redacted] states that he sent

in his rebate information accurately and within the allotted timeframe. The

rebate center stated that they did not have those records.

After

reviewing the account, Verizon Wireless determined that there is a possibility

that Mr. [redacted] turned the rebate cards in together and at the same time,

therefore we granted him the amount for the rebates.

Verizon

Wireless regrets any inconvenience the above matter may have caused the

customer, and appreciates the opportunity given to resolve these account

concerns. Should Mr. [redacted] have

any questions regarding this response, please contact [redacted] at

###-###-####, or Verizon Wireless at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. If I may add additional comments, I would like to say the way Verizon handled this situation was at an A+ level for customer service. I would like to thank Revdex.com for helping my company getting this issue rectified.

Review: I have been a verizon customer for years! Have always had some service problems in my hometown. Complained about it several times in the past. October 2013 they documented that if I continued with the problem I could get out of my contract. Well about a month ago my son who's 10, slept at his grandparents. He became ill and they tried contacting me with no luck because of lack of service. I decided to switch carriers immediately the next day. Now verizon is charging me over $400 in termination fees. Saying the only way they will credit me at all is if I give them "my" old phones. Unclear why that is. I wasn't told that and I had to trade my phones in with [redacted] because Verizon phones are not compatible with their service. I did not leave verizon for any other reason but for their lack of service in my home area which became very important. Please help. I feel really lied to and ripped off.Desired Settlement: I would like 100% of my termination fees refunded to me. If I did not have awful service where I live I would have been fine staying with Verizon.

Business

Response:

September 24, 2014

This letter is in response to the recent complaint by [redacted] received by Verizon Wireless on August 6, 2014. In the complaint, Ms. [redacted] disputes early termination fees due to lack of service. Ms. [redacted] is requesting for the charges to be removed.

Upon receipt of the complaint, we reviewed our records for account [redacted]. On July 31, 2014, a remedy ticket verified that Ms. [redacted] is in a marginal coverage zone. Per our records, Ms. [redacted] is eligible to be released out of contract without penalty. Because of the findings, Verizon Wireless will honor waiving the early termination fees.

Verizon Wireless contacted Ms. [redacted] on the dates of 8/6/14-8/8/14 via telephonically of ###-###-#### and email [redacted]. On 8/27/14, Ms. [redacted] returned a call left a voicemail stating she was out of town. Verizon Wireless returned Ms. [redacted]’s call on 8/27/14, and left a voicemail. Verizon Wireless has been unsuccessful with a verbal contact with Ms. [redacted].

The Executive Office will handle all other wireless inquiries with [redacted], if we are contacted again regarding this case

Verizon Wireless appreciates that opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday between the hours of 10:00 AM and7:00 PM ET.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 9/28/2014, I submitted my iPhone 4s 16G Verizon phone (Verizon Wireless appraised value: $200) on the Verizon Device Recycling Program site, received the mail-in package, and sent my iPhone in Oct 2014. I have since contacted them multiple times, submitted 2 escalations, and still have not received the $200 Verizon gift card.Desired Settlement: $200 Verizon Wireless Virtual Gift Card. (Verizon Wireless Appraised value.

Business

Response:

Analyst [redacted] advised Ms. [redacted] that she confirmed the receipt of the customer's device and has reached out to have a replacement eGift Card sent which can take 5-10 days. Ms. [redacted] provided her contact information should the customer have any further information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I never had a smart phone,only tracphone and since we don't have reliable cell service at our house, I only use the phone while travelling. I walked into [redacted] to purchase a phone and was told they had an iphone for sale that came with a 2yr contract with Verizon Wireless for $90/month. Knowing that both iphone and verizon were reputable companies, I signed on the dotted line. I have since gotten my monthly bill down to $60/month. After reading Consumer Reports magazine about different cell plans, and receiving Advertisements about Consumer Cellular, I decided to call Consumer Cellular to compare in preparation for the end of my contract in August. Consumer Cellular said that I would need to replace the SIM card in my iphone4 with one of theirs to keep the same phone. So I looked up in the user manual for iphone4 and read that the Sim card port was on the side of the phone. Mine had no port. I went up to [redacted] for their help and they confirmed this iphone4 did not have a SIM card (not in the manual). I called up Consumer Cellular for their help on what to do next and was told that Apple made some iphone4's without a SIM card and I would have to [redacted] a new phone at about $500 to use their services. So now instead of just a two yr contract with Verizonwireless, I am in a lifetime contract with them unless I [redacted] a new phone!!! Apple, Verizon Wireless have me tied inDesired Settlement: I need to have the same type of phone as the iphone4 manual describes with a SIM card that allows me to change wireless companies.

Business

Response:

This letter is in response to the recent complaint by received by Verizon Wireless on 03/30/2015. In the complaint Ms. [redacted] stated that she was interested in discontinuing her service and was upset that she is unable to use her Iphone 4 on a different carrier because it does not have a sim card slot. Our office advised Ms. [redacted] that on the Verizon network, the only Iphone models that have a sim card slot are models Iphone 4s and beyond. We also advised Ms. [redacted] that even if her device did have a sim card slot there is no guarantee it would work on another carrier because of network provisioning limitations. Ms. [redacted] stated that she understood and would still like a device with a sim card. I informed Ms. [redacted] of her current contract end date. As a gesture of goodwill, I offered Ms. [redacted] an early upgrade to get her into a newer device with a sim card. Ms. [redacted] agreed to purchase the Iphone 5c device with a two year agreement. I have provided Ms. [redacted] with full renewal disclosures as well as early termination fees if she cancels prior to fulfilling her two year agreement. Ms. [redacted] is also aware that although this Iphone 5c device has a sim card there is no guarantee that if will work with another carrier, and has expressed her satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Verizon Wireless notified me that I have an "unpaid final account" and was the reason I was denied Verizon Edge eligibility. This is the first I learned about this issue with my account.My account/charges are automatically withdrawn from my bank account each month; there are no outstanding charges on my account.It is my desire to settle this "unpaid final account". But I would like to know what it is.I have contacted their consumer services & fraud services departments but they refuse to disclose the nature of the account, outstanding charges (if any). All they are willing to tell me is that it is greater than $50 and occurred in the last 7 years (?). They have given two names and a phone number; none are associated with me.Talking with them and based on the limited information they have told me, it appears this "unpaid final account" is fraudulent. Verizon Wireless allowed someone to set up another account using my account number and/or SSN.They have refused to expunge this "unpaid final account" from my account and SSN. I want it gone!They disregard my account integrity, my privacy, my SSN.Desired Settlement: I want this "unpaid final account" expunged from my account and SSN. I do not want any link to my account number or SSN and this "unpaid final account".

Business

Response:

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]l. In the complaint, Mr. [redacted]l states he was denied Verizon Edge because Verizon Wireless says he owes on a write off account. He explains the account in question is not in his name and he is not responsible for it. He requests the unpaid account be removed from his account and expunged from his credit report. Verizon Wireless appreciates the opportunity to address Mr. [redacted]l’s concerns. A thorough account review reveals Mr. [redacted]l is not eligible for new service due to a write off account. The write off account belongs to another Verizon Wireless customer. Mr. [redacted]l is not responsible for the write off account and it was linked to his account in error. I spoke with Mr. [redacted]l regarding his concern. I advised Mr. [redacted]l his account is now Edge eligible. I confirmed the write off account has not been reported to Mr. [redacted]l’s credit report as it is assigned to another customer’s social security number. Mr. [redacted]l was satisfied with the resolution provided. Should the Revdex.com or Mr. [redacted]l have any questions regarding this response, please contact me at ###-###-#### between the hours of 10:00 a.m. and 7:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID

[redacted], and find that this resolution is "reasonably" satisfactory

to me.

This compliant was not

about "Verizon Edge" eligibility. It was about the reason why I

was not. I still do not understand why I had to file a complaint thru the Revdex.com

to resolve this issue (note: I had also filed a complaint thru Oregon's Department of Justice / Consumer Affairs / Public Utilities Commission). I had talked with Verizon Wireless Consumer Services

(twice) and their fraud department to find out why, get details & try to resolve this

issue. In the end, they wouldn't get into the details of the issue and only

offered a "band aid" solution that was not acceptable.The only item

I received was a letter from Verizon Wireless credit department stating I had

an "unpaid final account" ... that's it ... no specifics. I wrote a letter the Verizon Wireless credit department disputing this

"unpaid final account". Never heard back.I guess Verizon Wireless

uses the Revdex.com to formally handle consumer complaints. Perhaps Verizon Wireless

should inform all consumers that their complaints should be handled thru the

Revdex.com. It worked for me but I'm disappointed that I had to go thru these steps to have the issue resolved.

Regards,

[redacted]l

Review: Signed up for the edge prog (monthly fee for a phone & early upgrade) 3/2014. I Got a diff phone 12/2014. I didn't like that phone (LG g3)& Returned it w/in the appropriate timeframe. The warehouse didn't receive it in for 2 months,I was charged for original phone, incurred late fee(received credit after a couple of months)& now my edge plan was recently started over even though I've been paying since 3/2014(+ $200), charged a 1 time service fee & paying a higher monthly fee for the phone that I returned.I've spent many hrs(1 call was over 2 hrs) over the last 7 months trying to get my plan fixed to no avail. Verizons resolution is for me to switch to a 2 yr contract which is not what I want. I want the option to upgrade early. Numerous reps have told me they will research my acct & call me back, which they never do. I also got one reps email & she doesn't respond to me. Verizon reps have been rude and not accommodating by any means. They tell me just to pay my bill and they can't tell me what the charges are for when I questioned them.Desired Settlement: I want to continue the more everything plan with edge and 2gb of data and get a new phone which currently I am unable to do because of Verizons error in starting my plan over. Also I want a credit for all late fees, credit for money paid for "previous" plan and the one time service charge and taxes

Business

Response:

August

19, 2015

This letter is in response to the recent complaint filed by [redacted] received

by Verizon Wireless.

[redacted] contacted the Executive Office of Verizon Wireless via the RevDex.com in regards to an Edge agreement on mobile number ###-###-####

that was never cancelled when the equipment was returned.

On

August 4th, 2015 I was able to view and access Ms. [redacted]'s August 1st, 2015

invoice. As of August 4th, 2015 I have applied a credit totaling $549.78 for

the forced device payment plan buyout that appears on the August 1st, 2015 invoice,

as agreed. I sent an email to Ms. [redacted] to finalize and confirm the

resolution of her concern. In my email to Ms. [redacted] I informed her that she

now has a credit balance of $81.85 that will carry over and apply towards her

September 1st, 2015 invoice. Ms. [redacted] is satisfied with the outcome and

resolution of her concern.

Verizon Wireless appreciates the opportunity to respond to concerns. If

you have any further questions or concerns, you may contact me

directly at ###-###-#### Monday through Friday between the hours of

8:00 AM - 5:00 PM Eastern.

Sincerely,

S.

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This complaint is a followup to complaint ID [redacted]. Verizon disrupted my service over a billing dispute. After working with the Revdex.com, Verizon informed both parties that the account had been closed with a zero balance. Verizon is now calling me daily trying to collect a remaining balance of $192.75. Verizon states that most of the balance is based on an early termination fee, and refuses to waive the charges. I should not be held responsible for an early termination fee when Verizon was the party to terminate the service.Desired Settlement: The balance on the closed account should be adjusted to zero as Verizon previously stated.

Business

Response:

On August 19, I spoke with Mr. [redacted] regarding his concerns about the balance on his closed account. The account reflects that customer agreed to a 2 year contractual agreement on 11/15/13 for MDN ###-###-####. When he canceled service on 7/2/15, he was charged an early termination fee of $175. During our conversation, I explained the aforementioned. He stated that he ported out for about a month but started new service under his wife's name with a device payment. Due to him porting back in with no contract, I agreed to waive the early termination fee. He was satisfied and considered the matter resolved. Verizon Wireless appreciates the opportunity to address the matter. You may contact me directly at ###-###-#### Ext. [redacted] Monday through Friday between 8:00 a.m.–3:00p.m.EST. Sincerely, L[redacted] Verizon Wireless Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

We have been Verizon wireless customers for 10-15 years. My daughter and I upgraded smart phones and changed our plan March 1st (all at a [redacted] kiosk). In addition to (2) smart phones, there are (3) basic phones (not often used) on our More Everything Plan. The [redacted] representative was extremely helpful and knowledgeable, and explained how the cost of the More Everything plan using Verizon Edge would work out the same as the family plan we had previously. He quoted $70 for 6 GBs, $20/month for each basic phone, and $40/month for each smart phone. These prices were also on a 1-page flyer, a Verizon brochure and on the Verizon website.
My monthly bill is on autopay. I have been extremely busy these last two months, and although I noted my Verizon bills were definitely higher than with the previous plan, I did not have the opportunity to look at the details. When I did, I saw that instead of being charged $20/month for each basic phone, I had been charged $30/month for 2 complete billing cycles plus 18 days of the first cycle.
Since we have always enjoyed good customer service in the past, I fully expected Verizon to fix this overcharge without a problem. First, I started a chat session that lasted 20 minutes and ended unsatisfactorily. The representative said I was being billed correctly: the $10 difference was a ‘discount’ and Verizon does not automatically add discounts to their customers’ accounts without permission. (WHAT??) I said I was quoted $20, nowhere does it suggest $20 is a ‘discounted‘ price, and I am owed a credit of approx $79.26 The rep said he could offer a courtesy credit of $30 for the last billing cycle, but that’s the maximum that can be applied to the account. After a while of repetition, the chat was terminated.
Today I called and, over the course of 53 minutes (including 16 minutes of hold time) the same information was confirmed. The last person I spoke to was a supervisor, and he finally offered a 2nd $30 credit, but cannot go back beyond 2 billing cycles. I am still owed $19.26 for the first 18 days on the plan. The supervisor suggested I go after [redacted], because [redacted]’s Verizon representative must have ‘neglected’ to enter the ‘discount’ information.
I believe this is an example of deceptive billing, but apparently I am pretty lucky compared to other reviews. Since I have spent hours of my time on this problem - with a low payback/hour - I will probably not attempt more contact. I will take a bit more time and file this review, however, as well as sharing my comments regarding Verizon wireless.

Review: On June 9th, via the Verizon Wireless Live Chat, I asked Verizon what my options were for a phone line that was no longer in use. After reviewing the account, the Verizon representative, stated in writing, that "to avoid removing it completely off your account until the contract is up, I recommend suspending that line without billing for your account. By doing that you would not be charged anything for that line, however, if the line is reconnected, it would extend the contract on the line for the amount of time the line was suspended. However, as long as suspended, you would not be charged anything for the line, as well as when contract end date (01/03/2015), you can just remove it off for no charge." I told her, I wanted to be sure that what she is telling me was true. She stated, in writing, that "I can assure you, with suspending the line without billing, which I can set it up for you, you would not be charged anything for the time frame the line was suspended...." Two weeks later, I am informed by a Verizon Customer Service Manager, that this was false information and that unfortunately this happens sometimes,where Verizon representative will provide incorrect information to customers! And then she states that the best they can do for me is transfer the contract to another phone line that is no longer under contract. Seriously, how can I be certain that Verizon will honestly do that for me, especially after she just told me that misrepresentation will sometimes occurs! Verizon should be held responsible for following through with what it states it will do for customers,especially when it puts in writing.Desired Settlement: Because Verizon refused to honor what it told me in writing on June 9th,I want it to pay for the early cancellation fee, $180,that is going to occur on this line when we transfer our service to other carrier. After being told that we could suspend the line without billing to the end of the contract, we had every intention of renewing with Verizon in December, when the contracted end on another phone line, because on the surface, it appeared that Verizon wanted to keep us as customers.

Business

Response:

Thank

you for giving Verizon Wireless an opportunity to address Ms[redacted]’

concerns. In her complaint in which Ms. [redacted] states that she was provided

misinformation regarding Verizon Wireless suspension policies. She requests to disconnect

her service on mobile number ###-###-#### without an Early Termination Fee. I

apologized for any inconvenience experienced by Ms. [redacted].

A

thorough account review revealed on June 9, 2014, Ms. [redacted] contacted us and

mobile number ###-###-#### was suspended without billing. On June 27, 2014, Ms.

[redacted] spoke with Customer Service and was provided the option to transfer the

remainder of her service contract to a separate line on her account. This would

allow her to disconnect mobile number ###-###-#### without being charged an Early

Termination Fee. Ms. [redacted] respectfully declined.

In

speaking with Ms. [redacted] regarding her concerns, I offered to issue a courtesy

credit of $90.00 towards the Early Termination Fee. I advised the credit would

be reflected on her July 2014 statement. Ms. [redacted] accepted this as a

resolution.

Should

the Revdex.com or Ms. [redacted] have any questions regarding this

response, please contact me at ###-###-#### Monday through Friday, between

the hours of 10:00 a.m. and 7:00 p.m., (PST). For any other matters related to

Verizon Wireless products and services, please contact Customer Service at

###-###-#### or visit verizonwireless.com.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]