Verizon Wireless

Review: Today I went to Verizon to see if I could get a better deal on my cell phone because my sister told me that her plan with her husband was about $150/month after I told her mine was $125. I couldn't imagine that two people on a phone would only be $25 more than mine. At the Verizon store, I learned that I could have a new plan for HALF the price of my current plan that would also include unlimited minutes. The changes were I would go from having 900 minutes to having unlimited, and go from having unlimited data to 2GB (I usually use less than 1 per month). I understand that Verizon cannot monitor every plan carefully, but this is a giant leap and made me realize that I have been getting ripped off for years. I've been on an individual plan for about 4 years now (and for 5 years before that on my family Verizon plan) and have consistently been paying over $100/month, and sometimes even fees for going over my minutes. I always received texts and phone calls when I was about to go over - so why not a call saying my bill could be half the price? Or that I barely use any data? I'm extremely frustrated that I am only realizing this now after being a paying customer for years.Desired Settlement: I would like to be compensated for this large discrepancy between my past billings and current plan. Based on my new plan, I have been being charged double what I should be charged for years.

Business

Response:

I am writing in

response to the complaint forwarded on behalf of Ms. [redacted]. Per the correspondence received, Ms. [redacted] is

disputing the $60.00 price difference between her former price plan and her

current price plan. Ms. [redacted] requests Verizon Wireless credit the cost between

the two plans for the 12 months.

Upon review of Ms.

[redacted]’s account, I confirmed she has been on the Nationwide 900 Min plan

since April 9, 2013. According to Ms. [redacted]’s records, she has not contacted

Customer Service since January 8, 2011. On August 21, 2014, Ms. [redacted] went

into a local store to inquire about plan options. Ms. [redacted] was changed to an

Unlimited Talk and Text Plan with 2GB of data.

I spoke with Ms.

[redacted] on August 27, 2014, to address her concerns and the above findings. I explained to Ms. [redacted] we do not have the

ability to audit each account to ensure the price plan suits their needs. Ms.

[redacted] has utilized Self-Serve options in the past, and I encouraged her to do

so going forward. As a gesture of good faith, I offered to credit Ms. [redacted]’s

account the $60.00 price difference for three months. This resulted in an $180.00

credit, which has applied to her current bill due September 3, 2014. Ms.

[redacted] was pleased with the resolution provided, and had no additional questions

or concerns.

Should the Revdex.com or Ms.

[redacted] have any questions regarding this response, please contact me at [redacted]

[redacted], between the hours of 9:30 A.M. to 6:00 P.M. (PST), Monday

- Friday. For other account related

issues, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: EVEN THOUGH THIS IS [redacted] AUTHORIZED RETAILER, THIS IS NOT A COMPLAINT AGAINST THE VERIZON COMPANY! PLEASE NOTE THAT! I LIKE VERIZON! IT IS AN INDEPENDENT RETAILER USING THE VERIZON NAME. sO WHEN YOU ASK QUESTIONS ABOUT THE PARTICULAR VERIZON SERVICE ON THE NEXT PAGE, IT IS ALL BASED ON THE RETAIL STORE, NOT THE VERIZON REAL COMPANY. I went to an independent retailer for help with my verizon phones. [redacted]1This retailer took money from me, refused to take my calls, told me the manager was out who avoided me for approx. 7 1/2 weeks. I spoke to the verizon wireless company via phone, and they told me they would note the issues from me. AFter 4 months of calling back and forth to the real verizon and working with many different agents (I have all the phone calls and documentation and so does the real verizon) I was able to get a phone and some sort of equipment taken off my bill which they put on my bill without my consent. I was also able to get a refund on the equipment they said I bought that I didn't. the verizon real company was grreat and helped out alot and the phones/equipment I have now is fine. I thought everything was good to go.today I looked at my visa bill for a card I never use, and the retail store took 200.00 out of my my credit card! I don't use this credit card (the last payment I gave was in Feb. also documneted) it is only for emergencies. I spoke with USAA about it, and they are doing research on it. I don't want to go into the store because they are volatile towards me. I want my money back, and i'm sure USAA will get it straightened out, but I think you need to know that this particular retailer is not doing good business. in fact, they actually stole money from me.Desired Settlement: I want Revdex.com to note that this is not a good retail store for Verizon to be associated with - and using the Verizon name is not good for Verizon. I will contact Verizon this morning and tell them what is going on as well.Feel free to publish the complaint so everyone out there knows this is not a good reatiler, but it isn't necessary to try to get the money back because USAA will do that for me.thanks!

Business

Response:

July 23, 2014

I am writing in response to the complaint you forwarded on behalf of [redacted]. Per the correspondence received, Ms. [redacted] expressed dissatisfaction with the disconnection of her services at an Indirect Retail location. Please accept this letter as confirmation of Verizon Wireless’ response regarding her concerns. Verizon Wireless sincerely regrets any dissatisfaction this matter may have caused.

Upon review of the account, it was determined Ms. [redacted] activated mobile number ###-###-#### at the 4G Wireless store located at [redacted]n San Diego, CA. Ms. [redacted] advised that she returned the equipment and requested cancellation of the [redacted] line within the 14-day return period. Regrettably, the cancellation was not processed as requested. She advises that she made several unsuccessful attempts to contact the store manager to address the issue. The [redacted] line cancelled on May 1, 2014. Ms. [redacted] also advises that $200 was charged to her credit card by the store location.

I spoke with Ms. [redacted] regarding her concerns and apologized for any inconvenience. I confirmed the ###-###-#### was disconnected and adjustments for the billed amounts for the line have been issued. Ms. [redacted] advised that the $200 amount was being resolved through her credit card company. I also advised Ms. [redacted] that her feedback on her interactions with the store location would be submitted and handled internally. Ms. [redacted] advised that she had no further questions and that she would consider the matter resolved.

If you or Ms. [redacted] has any additional questions or concerns please contact me at ###-###-#### during my business hours of 8:00 a.m. to 5:00 p.m. (PST) Monday through Friday.

Sincerely,

Executive Relations Coordinator

Review: I was told I had 14 days to try out their service and only had to pay a restocking fee for the return. I returned the phones in 9 days and paid the fee. Later, I received a bill for $371.33 and was told by financial services that I should have read the contract before I signed it regardless of what the sales person told me, and I was billed first month and a month in advance and even though I only had the phone for 9 days, I would have to pay all this bill. Verizon should not be able to fool customers with double talk and be paid for service they are not providing.Desired Settlement: I am willing to pay for service for the 9 days I had the phone but not more than a month and a half where I had no business with Verizon.

Business

Response:

August 29, 2014

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint Mr. [redacted] states he activated service with Verizon Wireless and was informed he could return his purchase within 14 days and would only receive a restocking fee; however, he returned his equipment within nine days and received a bill for $371.33. Mr. [redacted] states was informed by Financial Services he was billed for the first month and a month in advance, and requests to be credited for service billed outside nine days. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.

Our records show Mr. [redacted] activated two lines of service on July 1, 2014, with the Verizon Edge program. , which allows customers to purchase the latest devices with an affordable payment plan of 20 monthly installments. Verizon Wireless offers a 14-day return period in which equipment can be returned for a full refund minus a $35.00 Restocking Fee. Verizon Wireless bills one month in advance and the July 1, 2014, billing statement reflects service billed between July 1, 2014, and August 1, 2014. In addition to his monthly access charges, the statement reflects a $35.00 Activation Fee per line and Device Installment charges. Our records show Mr. [redacted] ported his service out on July 10, 2014, which disconnected his service. The August 1, 2014, billing statement includes credit adjustments for service billed between July 11, 2014, and August 1, 2014; however, he was billed the monthly device installments, as the equipment was not returned.

I spoke to Mr. [redacted] about his concerns and the above findings. Mr. [redacted] informed me the equipment had been returned. In reaching out to the [redacted], the equipment was determined to be received, but the Edge Agreements were not canceled. I requested Mr. [redacted]’s Edge Agreements to be canceled and the equipment to be refunded. Mr. [redacted] is satisfied with the resolution and has no other concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive a bill or statement showing a zero balance and no negative items are placed on my credit report.

Regards,

Review: I'm a long-time customer with 3 phones. I'm not certain of the start date, or the name of my plan. But, I've been with Verizon for many years. The primary number is ###-###-####. I received an offer from a competitor that was for much less money than my Verizon plan. On 6/4/14 I called Verizon and spoke with "[redacted]" and was offered a rate of $127 per month plus tax, with double the data.. I accepted. However, my next bill was for $146.85, plus tax, or a total of $154.61. Today I called and spoke with "[redacted]." She confirmed that their notes reflect the offer of $127, but said that agent was mistaken. She agreed to credit my account $30. I accepted the $30 credit, but wanted the lower rate we previously agreed to. She said she could review my data plan to see if she could get a more competitive rate. I said I had to go to work, but would call this evening. This evening I spoke with "[redacted]." She said she thought she could find a better rate. She then put me on hold for a long time. When she returned, she offered a rate that was higher than the one I first called to complain about. I requested a supervisor and was transferred to "Andre #9135." He said he was a supervisor, but now I was in the wrong department. He said he would transfer me and I was put on hold again but, after waiting again, no one answered.Desired Settlement: It appears that Verizon is engaging in a type of shell game. They made an offer of a lower rate with enhanced features, including 10G of data, so I would not leave. Then without consulting me in any way, they immediately and unilaterally raised my rate. When I called to inquire, I was, to be polite, given the run around. There was an offer and an acceptance. I want the benefit of the bargain, which is a rate of $127 per month, and no trickery.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]chreiber. In the complaint,

Mr. [redacted] explains he was advised his monthly service charges would be $127.00. His monthly bills

continue to be higher than the $127.00 he was quoted. Verizon Wireless appreciates the opportunity to

address Mr. [redacted]’s concerns.

A thorough review of the account revealed Mr. [redacted] changed to the More Everything 10GB plan on

June 4, 2014. Customer Service did advised Mr. [redacted] with his business and three line discounts his

monthly bill would be $127.00 plus taxes. Only two of Mr. [redacted]’s mobile numbers were eligible for

the $25.00 off smartphone line discount; this caused Mr. [redacted]’s monthly charges to be $142.00 plus

taxes.

I spoke with Mr. [redacted] to address his concerns and the above findings. I apologized for the

misinformation he received. In an effort to provide a satisfactory resolution, I offered to apply a loyalty

credit of $10.00 off per month for 12 months on mobile number ###-###-#### and he accepted. Mr.

[redacted] expressed satisfaction in the resolution provided, and had no further concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please

contact me at ###-###-#### between the hours of 10:00 a.m. and 7:00 p.m. (PST),

Monday through Friday. For other account related issues, please contact Customer Service at ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: purchased a Motorola droid maxx with 2 year contract for 199.99. First phone had issues with getting text messages. Verizon sent me a refurbished phone. 3 weeks later had problems with camera,Troubleshooted with tech support could not fix, asked for new phone, I was advised they only send out refurbished and transferred me to Motorola. Spoke to Motorola and I was advised they would need $110.39 to send me a refurbished phone as well.Desired Settlement: I ASKED FOR A REFUND OF 199.99 Since the new phone only lasted 3 months or to send me a new one and I was told no.

Business

Response:

This letter is in response to the recent complaint by [redacted], received by Verizon Wireless on July 18,

2014. In the complaint, Mr. [redacted] expressed dissatisfaction with a recently upgraded device and multiple

replacements received. Mr. [redacted] has requested the device replaced with a new handset.

Upon receipt of the complaint, this issue was thoroughly investigated. Our research indicates in July

2014, Mr. [redacted] upgraded devices to the Motorola Maxx, shortly after he expressed concerns with the

device functionality. The Executive Office explained the known software concern, after recent operating

system updates. It was informed of the pending software patch to be provided by Motorola; however,

Mr. [redacted] expressed dissatisfaction with awaiting for the updates. To provide an amicable resolution,

Verizon Wireless provided a courtesy device exchange for a comparable device. Mr. [redacted] selected the

Samsung S5. The defective device will be returned to our warehouse within 14 days. Mr. [redacted] is

satisfied.

Verizon Wireless appreciates the opportunity to respond to all concerns and regrets any inconvenience

while resolution was sought in this matter. If you have any further questions or concerns, you may

contact me directly at ###-###-####, Monday through Friday between the hours of 8:00 AM and 3:30

PM ET.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Verizon informed me on 31OCT2013 that a fraudulent account had been opened using my SSN. I filed the required police report with Verizon and received a confirmation email. Verizon has refused to remove my liability and has now started the collections process. I have made numerous attempts to resolve this issue but Verizon is completely uncooperative. The second account in question was opened in another state while I was deployed in Afghanistan.Desired Settlement: I want the collection stopped and removed from my credit report. I also want the account to show as paid and closed.

Business

Response:

This letter is confirmation of receipt for the above referenced complaint, received byVerizon Wireless on December 5, 2014. In his complaint, Mr. [redacted] reports thatVerizon notified him on October 31, 2013, that there was another account opened underhis social security number. He states that he filed the required police report and receiveda confirmation email. Mr. [redacted] states that he’s made numerous attempts to haveVerizon remedy the situation, but Verizon has refused and now has filed for collections.He reports that the second account was opened in another state, while he was deployed toAfghanistan.Verizon Wireless appreciates the opportunity to review Mr. [redacted]’s concerns. TheExecutive Office was unable to speak to Mr. [redacted]; however, Mrs. [redacted] was able toexplain Mr. [redacted]’s issue and advised that Mr. [redacted] is deployed. The ExecutiveOffice looked into this issue further and the account in question was deemed as fraud andthe balance was deleted. The credit bureaus were notified to remove the charge ofcount and Mr. [redacted] can expect to see his credit report updated within 30-60 days.The Executive made attempts to contact Ms. [redacted] again regarding the resolution andalso to advise her that in order to discuss the resolution she will have to provide a copythe Power of Attorney. The Executive Office was unsuccessful in contacting anddiscussing the case with Ms. [redacted].If Ms. [redacted] has any questions regarding this matter and to provide the Power ofAttorney, she may contact the undersigned directly at ###-###-####, between the hoursof 9:00 a.m. and 6:00 p.m. EST., Monday through Friday.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On December 10, 2014 , 12:37pm . After several demonstrations,I was convinced to purchase the tablet (The Samsung T707 Galaxy Tab S 8.4 ) , for $108.99 with tax. This is a 3 rd party store for Verizon Wireless, TCC))) , ( [redacted] )( dba)[redacted] C[redacted]7 . Sales person [redacted] B...... After purchasing the tablet, I was informed there was a $10.00 per month service fee,but I was never informed of the $35.00 activation fee,until I checked my account. I tried to return the tablet per contact agreement within the 14 day period. I returned 2 days later,but the sales person sent me a email agreement that a $35.00 gift card will be issued to me within 7- 14 days. I never received it , then she emailed me a request with my permission to credit my account, what happened to the card that was suppose to be mailed out. I believe the are giving me excuses, so I can't return the tablet now , the return policy has expired. I would just like my $35.00 returned. they charged my account without my knowledge. I have not used my tablet, waiting for results.Desired Settlement: I would like my refund, an inconvenience fee would be exceptable , due to the fact I've been waiting for since Dec 12th for a refund that hasn't been resolved.

Business

Response:

January 9, 2015

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains she was not informed of the $35.00 Activation Fee when she purchased a tablet. She requests to have the Activation Fee refunded and for additional credit to be applied for the inconvenience. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns.

A review of the account shows a $35.00 Activation Fee was charged when the tablet was activated on the line ending [redacted].

I spoke with Ms. [redacted] to address her concerns and the above findings. In an effort to provide a satisfactory resolution for our long time customer, I offered to issue an adjustment of $45.00 to the account and she accepted. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 4:30 p.m. (MST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

[redacted] Executive Relations

Business

Response:

January 9, 2015

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] explains she was not informed of the $35.00 Activation Fee when she purchased a tablet. She requests to have the Activation Fee refunded and for additional credit to be applied for the inconvenience. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns.

A review of the account shows a $35.00 Activation Fee was charged when the tablet was activated on the line ending [redacted].

I spoke with Ms. [redacted] to address her concerns and the above findings. In an effort to provide a satisfactory resolution for our long time customer, I offered to issue an adjustment of $45.00 to the account and she accepted. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 4:30 p.m. (MST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

[redacted] Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was an excellent customer of Verizon Wireless for 7 years. Two years ago I moved to my current location and Verizon doesn't work where I live now. I kept our contract until July 2014, the contract end date. I called Verizon on 1 August 2014 to terminate the service. After that, I began receiving a bill for service. I called Verizon at least 3 times telling them that I had cancelled service on 1 August 2014. They said they could see in their system that the request to terminate service was there, but that the termination action didn't get completed. They assured me they would take care of it. I continue to receive automated telephone calls from Verizon. The last bill I received was from Verizon Wireless, 455 Duke Drive, Franklin, TN 37067 was on 11/6/14, Subject: URGENT DISCONNECT WARNING!, stating that I owed $443.95. How can that be when I called to have my service terminated on 1 August 2014?Desired Settlement: I want Verizon Wireless to follow through with the termination of the service I requested on 1 August 2014, remove the debt from my record, and stop calling me.

Business

Response:

This is in response to the above-referenced complaint received by Verizon Wireless (VZW) on December 19, 2014 from the Revdex.com. In her complaint, Ms. [redacted] stated that on August 1, she requested service terminated on her account. The service was never terminated and she continued to be billed. She requests the service terminated and he charges expunged. Upon receipt of the complaint, VZW account records were reviewed. The account reflects that Ms. [redacted] contacted customer service on 8/1/14. However, the invoice shows voice, text, data usage through the time it was disconnected on October 14, 2014. In the interest of a resolution, I offered to settle the balance for $150.00. Ms. [redacted] accepted the offer and considers this matter resolved. Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’s concerns. If she has any questions, I can be reached at ###-###-####, Monday through Friday between 7:30 a.m.–3:30p.m.EST. Sincerely, [redacted]

Verizon Wireless Executive Relations Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to the verizon authorized dealer in [redacted] ny. I asked the sales person if this was a regular verizon store. She said it was. My iPhone would not turn on, it wasn't charging so I asked if I could replace my phone with the same phone. I stated I didn't want to renew my contract or anything I just wanted to buy the same phone so I can upgrade when the new iPhone came out. She said the same phone I had would be $50 to buy. We went through the process and I got the same phone I had. The iPhone I got didn't work right. It wasn't connecting to wifi or anything so I took it to the verizon wireless in Middletown. They told me that the authorized dealer sold me a refurbished phone and the software was not up to date, that's why it wasn't working. They informed me that the authorized retailer in [redacted] had many complaints against them for doing this kind of stuff. They also informed me that my contract was updated as I had asked her not to do. So now I was not able to get the phone upgrade that I was waiting for. The woman at the real verizon store also informed me that I was over charged for the iPhone 4 that I got, as it is only $1. And the retailer up charged me because she could pocket the difference in price. I was furious and called the authorized retailer and they stated that the real verizon store was lying to me. At this time my phone is not able to use the internet properly and I have talked to verizon wireless customer service and verizon wireless the store and they informed me that the authorized dealer in [redacted] has to fix the situation because they are the ones who serviced me incorrectly. I have been with verizon for 15 years and they are not helping me resolve this issue. As I just wanted to wait for the iPhone 6 to come out. But now they are saying if the retailer doesn't fix this I have to wait until December. Which is not okay since this is my business phone, I can't have a phone that doesn't work properly.Desired Settlement: I would like to get the iPhone 6 for the upgrade.

Business

Response:

The customercontacted the Revdex.com regarding a situation at an indirect location in December of2013. The customer went Wireless Icon in [redacted], NY regarding a technicalissue with her device. The customer advised that sales associate that she didn’twant to upgrade but instead was sold a refurbished device with a two yearagreement.Upon receipt of the correspondence, Verizon Wirelessreviewed wireless account number [redacted] and was able to conclude thatMs. [redacted] went to an indirect Verizon Wireless store on December 22, 2013. Thecustomer was having issues her device and wanted to see if she could get areplacement. She specified to the sales associate that she wasn’t interested inupgrading at that time. The customer assumed that she was getting a replacementbut was sold an Iphone 4S instead. The customer learned a few weeks later that notonly was the device refurbished but she had a new two year contract. Ms. [redacted]is now having problems with her current device and doesn’t want to wait until December2015 to upgrade to Iphone 6. Iadvised the customer that I will change her upgrade date so she can purchase anew device. The customer was pleased with this decision and outcome. Verizon Wirelessappreciates the opportunity to address Ms. [redacted]’s concerns. Should Ms. [redacted]have any questions regarding this response, she may contact me directly at###-###-####, Monday through Friday between the hours of 8:00AM –5:00PM EST. Sincerely,[redacted]Executive RelationsVerizon Wireless

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Attempted to apply a higher employee discount with Verizon wireless. Website stated that they had confirmed my employment and the new discount would take affect in 1-2 billing cycles. 5 cycles later the discount still had not been applied. Called customer service and they apologized and said they would credit my account 25$ for the inconvenience. The rep told me that I should see the discount within the next few minutes. Two days later the discount wasn't applied so I called back customer service, spoke with another rep who claimed they didn't have the ability to apply the credit immediately (which is a lie as I've had it done before) and to wait to the next billing cycle. Next billing cycle comes still no 25$ credit. Call back customer service and the rep today told me she couldn't find anything in the notes about a 25$ credit. Asked for a manager, was put on hold and she comes back to offer me a smaller discount. Ask for manager again puts me on hold for an extended period of time, never get to speak with a manager.Desired Settlement: Having the 25$ credit applied to my account as promised.

Business

Response:

The discount has now been updated. An adjustment of $13.20 was applied to the account on 6/15/15 and an adjustment of $11.20 was applied by the Executive Office so that now Mr. [redacted] has received the $25 credit that he states he was promised.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Visited local store because of a defective phone. Was told a plan change would save money and offer better service. Was given verbal and written quote. I wasn't looking for a tablet but was offered one as part of the deal. Quote included tablet service and was still lower than old rate. New rate was $107.00 a month plus taxes and surcharges which usually run 6-8 dollars. Four months later, every bill has been incorrect. Quote also included 18% educator discount. First bill $246.00. Second bill was $180.00. Went back to store to complain about incorrect billing- was told everything would get fixed and given a credit. Third bill was $91.00- thought everything was settled. Fourth bill was $140.00. Another trip to the store to get bill fixed and was told to call in a couple days for more information. Left two messages and never got a call back. Called customer service and was told that my discount was revoked and that Verizon would not honor the quote I was given. Asked if I could cancel the tablet to help with the bill and was told there was a $175.00 early cancellation fee. Very disappointed in a company that I' ve been with for over 10 years. Believe these business practices to be deceptive, fraudulent, and completely unethical.Desired Settlement: Plain and simple- honor the quote I was given when I changed plans.

Business

Response:

The device payment plan that was setup on the account in June 2015 has been removed from the account due to Mr. [redacted] not knowing of the monthly charge that would apply to his account. Additionally Mr. [redacted] was advised that his 18% employee discount would apply to his account which was not correct due to his data plan not being over $34.99. The Executive office honored this for the duration of his agreement of 24 months. Mr. [redacted] has been provided with a direct number to reach our office should he have any additional concerns surrounding this correspondence.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I signed onto a new contract with verizon wireless. I ported 4 phones over from [redacted] and was told that I would get a $100 per phone bill credit within 2-3 billing cycles. Today, December 14th I called Verizon because the credit had never appeared on my bill. I was told that everything was correct and that I should have had the credit long ago. I was then put on hold for more than 30 minutes only to be told that upon further review I did not qualify for the credits as I didn't sign up for the lease option on the phones. This was not the deal that I was sold - I have spent over $ 1500 in paying this bill and buying phones at Verizon in the last 90 days and was told today that if I had taken a screenshot of my chat with Verizon or if I had recorded the representative that helped me set up the account then maybe Verizon could help. The customer service was despicable - Are you kidding? I should have taken a screen shot of the deal that the Verizon rep sold me? Unbelievable!Desired Settlement: I would like the $400 bill credit or an acceptable substitute or I would like to be let out of my 2 year contract with Verizon due to bait and swuitch!

Business

Response:

December 28, 2015 Thank you for allowing Verizon Wireless the opportunity to respond to Ms. [redacted]’s complaint. In the complaint, Ms. [redacted] states she ported four numbers to Verizon Wireless from [redacted]. She was advised she would receive $100.00 per line for porting. She contacted customer service and was advised because she didn’t sign a Device Payment Agreement for the devices she would not receive the port -in credits. She requests to have the credit applied towards the account or be released from the Service Agreement. Verizon Wireless regrets any dissatisfaction this matter may have caused. I spoke with Ms. [redacted] to address her concerns. In an effort to provide a satisfactory resolution, I offered to adjust $400.00 towards Ms. [redacted] account. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:30 a.m. and 5:30 p.m. (MST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, [redacted] C. [redacted] C. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I just read an article that verizon will be raising my cell phone bill by 20.00 per month. This is because I have a grandfathered in unlimited data plan. This is very concerning that Verizon can do this to a customer who has been there for over 6 years. You will be surprised to know that I do not even USE THE UNLIMITED DATA. The only reason I have this is because I haven't upgraded my phone in years. I tend to take my children's old phones when they upgrade. So this move by verizon is a slap in the face to me. It would be different if I was using the data. I do NOT even use 1 GIGABITE A MONTH! I see verizon as consistently trying to get additional money from people. I have the cap on my children's data and at least 2 or 3 times there have been 10.00 overages. I had to call and spend 1 hour of my time on the phone over and over again to get them to credit my account. I will not give them the extra 10.00. If they do this to 5000 customers and the customers don't check their bill, they will have pocketed 50,000 dollars! I am outraged at this latest charade to get more money out of us good customers who always pay on time and have a plan with 5 phones. Sprint and [redacted] are looking good right now. My next complaint is the the FCC about the overages also.Desired Settlement: I do not want to be charged the extra 20.00/month since I DO NOT USE THE DATA. LEAVE THE FRUGAL CUSTOMERS ALONE! I am so disappointed in Verizon, as usual. I always tell people I hate my cell phone carrier, I also tell them about the overages I am charged and then have to call and spend an hour getting a credit. Very few people I know have Verizon now though. Most have switched, I know why...

Business

Response:

Ms. [redacted] disputes the increase in price of the unlimited data feature. When

we introduced unlimited data in 2005, we offered customers a 3G network. Today,

our customers enjoy the fastest and most reliable 4G LTE network. Over the past

several years, data usage has grown significantly due to the demand for data

driven by video and application use. Due to the cost of expanding the network

to support this demand, it is no longer sustainable for Verizon to support

Unlimited Data at the current price.Because

of this, starting on November 15, 2015, we are increasing the price of each

unlimited data feature by $20/month, allowing customers the option to keep the

fast speeds they expect on the best network, with no throttling, and no

off-network limitations. If any of your lines with an unlimited data feature

are currently on a two- year contract, the increase will not begin until you

complete your contract term or enter into a new one.Ms. [redacted] has been provided with options for changing her plan; which will cost less per month. She has also been provided an alternative by accepting a promotion. The Executive Office is expecting a response from Ms. [redacted].

Review: I cancelled service after one month but they have been charging my credit card ever since and refuse to stop, and refuse to refund the money they have been taking. Additionally, they hide very successfully behind a web of voicemail with little to no contact with a human being allowed.Desired Settlement: All money they have been taking from my credit card each month must be refunded.

Business

Response:

After a review of the account, I found

that Mr. [redacted] established a prepaid account with Verizon on 03/2013. The price plan that was selected included

unlimited talk/text and web at a cost of $50.00 per month. In the complaint, Mr. [redacted] states that he

cancelled the service in April of 2013. I found no record of a cancellation request on Mr. [redacted] account. Mr. [redacted] established the

account with automatic billing to his credit card and the card was debited

every month to maintain the account. On 12/10/15, Mr. [redacted] advised me that

he established and new number and service with a different provider shortly

after he established the prepaid account with Verizon. He advised me that the new provider was

supposed to contact Verizon to advise that he no longer needed the

service. I advised Mr. [redacted] Verizon

would not have received notification unless he was porting his number from

Verizon to a different provider. Since

Mr. [redacted] established service with a different number, there was no

notification sent to Verizon. I advised

Mr. [redacted] that it was his responsibility to ensure that the prepaid account

was cancelled. Since Verizon was never

notified, the account remained active until December 2015. Mr. [redacted] requested a refund dating

back to 2013. Although Verizon did not

err in this matter, I offered to issue an adjustment for six months of

service. Mr. [redacted] declined the

offer. He advised me that he was going

to pursue the matter further through small claims court. Mr. [redacted] should be advised that I will

extend this offer until 12/17/15. If he

would like to accept the offer, I can be reached at ###-###-####

Monday – Friday from 9:30 AM – 5:00 PM EST. No action has been taken at this time. Regards [redacted] Verizon Executive Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Contrary to their claim, I DID cancel my account with Verizon and established new service on that phone with [redacted] instead. I did not want to port my number because I wanted a NEW PHONE NUMBER, and therefore the store reprogrammed my phone for [redacted] with a new number. THE DEVICE WAS NO LONGER ON THE VERIZON NETWORK. I saw and heard them cancel the Verizon service.

I was a Verizon customer for 13 years and 12 of those years I had no problem with them. However, over the last year I have had some serious problems with Verizon that have led me to breaking ties with them. I bought a house in Layton, Utah and according to Verizon's coverage map on their website my house had excellent cellular coverage. The reality was calls got dropped all the time and the call reception was poor. Verizon gave me two options to fix the issue. Either have a tech come to my home to test for signal issues at the cost of $130.00 and if it was determined I had sub par coverage I could get out of my contract early at no addition cost (the fee is a little over 1/2 of the cost of an early termination fee) or the second option was I could purchase a signal amplifier from them for $200.00 which would in essence enable wifi calling in my house.
My issue was is that the connectivity issue was not my problem and Verizon's website clearly states that my neighborhood has great coverage. Verizon treated me like it was 100% my problem and not their networks problem. In fact, when I told customer service that the options to fix my connection issue were too expensive they recommended I get a land line at my house. In my opinion a land line defeats the purpose of having a cell phone which I thought was absurd. In addition, I make most of my calls in my home and I should not have to buy a land line for my house and use my cell phone everywhere else.
Next Apple released the iPhone 6s which has wifi calling built into the phone. I was eligible for an upgrade from Verizon and figured this would fix my problem. When I go to a store to look at phones for my upgrade Verizon let me know that the wifi calling feature is not available on the iPhone 6s models sold through them (but it is available through AT & T, T-Mobile, and Sprint) and they once again tried to sell me a $200 signal amplifier. I just felt like Verizon was being unfair with me because the signal amplifier was the only fix they would offer me and it was expensive and I just got frustrated because Verizon refused to meet me half way on my coverage issue.
My contract ended with Verizon in mid November 2015 and I went to AT & T to change cellular service and obtain an Apple iPhone 6s with wifi calling capability on the phone. It took AT & T two hours to port my phone and they made the process of porting the phone with a new provider extremely difficult (I appreciate the patience with the sales rep I worked with at AT & T in getting my phone set up). I felt like Verizon treated my moving to AT & T like I was going through divorce proceedings with them. This was ridiculous especially because my contract was up with Verizon and I no longer had an obligation to them. Needless to say the iPhone 6s with wifi calling through AT & T completely fixed my coverage problem with very little effort.
The main reason I am filing this complaint is that Verizon provided me with great service when it was convenient for them for 12 years but during the last year when I was having coverage problems and I was trying to work with them for several months to resolve my coverage issue they just did not have any viable and affordable options to help me get the cellular service I was under contract to pay for and I feel strongly that the reason why Verizon Apple 6s's do not have wifi calling capability is because the signal amplifier makes them more substantial money and they are not giving the customer a fair option when better technology exists.

This company is the worst of the worst,the Devil is definitely in their details.I have been a grandfathered unlimited client of Verizon Wireless for 12 years of which in those years I have paid over $21,000 for a sub par service.Jumping through rings like a circus pony is what I have had to do to keep my unlimited plan,they change their rules what seems to be like every month to knock me around in hopes that I will just give in and give up my unlimited plan.Unlimited for life should have been called unlimited for life if you can take every twist and turn we throw at you.New phone full price purchased,data being cut down to .12mb download-.19mbps upload,not being able to use the apps of my choosing or your breeching contract.I am shocked and disappointed in their Revdex.com high rating for I think anyone who has dealt with them know that this is a not true.I did not tell them to offer any of their services for life they chose to do that and as a good business they should honor that without having to be slapped on the hand by the FCC or make it a circus show to comply .The latest spit in the face is a recent advertisement that they are yet again offering another service for life,due to their past record they should never be allowed to offer anything using the term "life"in it again.I don't understand even in today's world how a company can treat faithful clients with such disrespect ,lie in advertisements,almost double the price of their originally agreed upon data price and still require the client to pay $180 a month for one line with data that is barely useable,sounds like robbery to me!

Review: On April 23rd, I spoke with a Verizon Wireless Sales Rep on their 800 line about switching to the Verizon More Everything Plan. Long story short, I was quoted $225.00 for 5 lines of unlimited talk, text and 10 GB of data allowing $25 per month for a telephone on each line. I noticed a week or so after switching that the bill was higher and called customer service. They said that they saw the problem and would send it over to that sales rep to be corrected and now they refuse to correct it and threaten me with an early termination charge because I am out of the 14 day returned window. My bill is now $65 per month higher than promised.Also, when I initially activated these lines, I was forced to pay a prorated amount for the current billing cycle, as well as a month in advanced. In April and the first week of May I cancelled 3 unused lines that I paid a month and a half in advance for. I was credited for just a couple days in advance, but now Verizon is refusing to credit the $40 per line that I was charged for in advance.Desired Settlement: My monthly bill needs to be adjusted to reflect the $225 per month as originally quoted, my account needs to be credited for the $120 paid for in advance.

Business

Response:

Review: I called in a month ago and asked if I could get on the more everything plan after seeing it on tv. I wanted to upgrade our 3 phones and add a line since the plan is for 4 phones. The customer service rep told me that three of the phones would be free since we had an upgrade and they had a promo and the 4th would cost 100 plus an upgrade fee of $30. We also went into our local Verizon store in [redacted] to fill out the company discount form and give them a paystub so we could get an additional discount. They again quoted me $160 for the plan, plus an additional 17% company discount because of where my husband works. I got the bill about month later for $629. I called customer service and she said that the phones would have had to be purchased through their verizon edge agreement (an installment program that I had never heard of) I told her the person that I talked to when I signed up never mentioned this. She said she would retrieve the taped phone call and clear it all up and call me back. Never heard back from [redacted] id#[redacted]. We called in a week later and the customer service lady told us we must have made the mistake, it was over the 14 days so there was nothing we could do. Also said there was no way anyone could listen to the tapes. Once I said I would tape the rest of the phone calls she hung up on me. I understand that the first customer service rep misquoted us, but we shouldn't have to pay for it. I'm more than happy to return the phones, and either go back to my old contract or seek service elsewhere. This was a bait and switch and is illegal. The phone calls are taped. This could be easily fixed.Desired Settlement: I would like our bill changed to the original promised plan or I would like to be released from contract without penalty so we can seek service elsewhere.

Business

Response:

I am writing in response to the complaint forwarded on behalf of [redacted]. Per the correspondence

received, Mrs. [redacted] expressed dissatisfaction with the cost of her current price plan and stated she was

overcharged for new phones. Mrs. [redacted] requests reimbursement for equipment overpayment and her

price plan adjusted, not to exceed $160.00 before taxes as promised. Please accept this letter as

confirmation of Verizon Wireless’ response regarding her concerns.

We are currently offering a price plan promotion for eligible customers to receive a discount when they

upgrade their phones using the Edge Program when on the 10 gigabyte More Everything price plan.

Verizon Wireless sincerely regrets any dissatisfaction this matter may have caused. Upon review of Mrs.

[redacted]’s account, on May 17, 2014, she ordered four new phones and changed her price plan to More

Everything through our Customer Service Department. Mrs. [redacted]’s order was placed incorrectly,

subsequently cancelled, and on May 20, 2014, the correct equipment was ordered, but the promotional

equipment discounts were not applied, resulting in an overcharge of $143.29. Additionally, Mrs. [redacted]’s

account did not meet the criteria to be eligible for the promotional price plan discount.

I spoke with Mrs. [redacted] regarding her concerns and the above findings. Because Mrs. [redacted] did not

receive the promotional eqipmentdiscount on two of her phones, I applied a credit to the account for

$143.29. As gesture of good faith, I added the price plan promotion and issued a credit of $79.00. The

promo will reflect on the July invoice. Mrs. [redacted] accepted this as resolution and had no further questions

or concerns.

Should the Revdex.com or Mrs. [redacted] have any additional questions regarding this response,

she may contact me at ###-###-#### Ext. [redacted] during my business hours of 9:00 a.m. to 6:00p.m.

(PST) Monday through Friday.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

After filing a complaint- Verizon Wireless agreed to the initial terms it promised me for a bill of $160 per month with the more than everything plan and the agreed upon discounts for the phones ordered. The representative was very helpful. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Would not honor the service plan on the contract. Numerous phone calls and the issue went unresolved.Desired Settlement: Would like "upgrade" (nothing was upgraded) fee refunded along with cost of $200 new phone.

Business

Response:

July 14, 2014

This letter is in response to the recent complaint filed by [redacted] received by Verizon Wireless on 07/09/2014. In his complaint, Mr. [redacted] stated that his daughter had a broken device, so he contacted Verizon’s Customer Service on 07/06/14 to file an insurance claim for mobile number ending in [redacted]. At that time, he was advised by customer service that he did not have insurance on that line of service. Mr. [redacted] also stated that he had proof of the insurance request on his initial activation receipt. Because this issue had to be investigated, Mr. [redacted] had to upgrade mobile number ending in [redacted] to get an immediate replacement. Mr. [redacted] is requesting credit in the amount of $200.00 for the new device and $35.00 for the upgrade fee.

Upon receipt of this complaint, I completed a review of account number [redacted]. Since 07/06/14, Mr. [redacted] has contacted customer service on numerous occasions to get a resolution regarding the insurance issue, but there has not been a resolution to his satisfaction to date. Our records indicate Mr. [redacted] did request the Total Mobile Protection during activation for mobile number ending in [redacted], but the feature was missing from the account due to an initial order error.

On 07/11/14, I spoke with [redacted] regarding his account concerns, and I advised him that I have validated that a request was submitted to add the Total Mobile Protection Insurance feature to mobile number ending in [redacted] on 07/06/14. I also advised Mr. [redacted] that the Total Mobile Protection Insurance was added to mobile number [redacted] on 07/08/14.

Lastly, due to this error from Verizon, I offered Mr. [redacted] a credit in the amount of $100.00 towards the cost of his new device. He accepted the offer. I also honored his request for credit in the amount of $35.00 for the Upgrade fee. I apologized for any inconvenience this matter may have caused. Mr. [redacted] is satisfied with the resolution I have provided.

Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 7:00 AM – 3:30 PM ET.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 6/9/14 a new line of service was added to our family plan. This entails porting over a number from a MNVO, starting a Vzw Edge Agreement, being assigned a temporary number until new phone arrives/port request is fulfilled. On July 12th-13th I noticed on my bill that the Vzw Edge payment for the equipment wasn't being applied to the line ending [redacted], So I spoke with someone over the phone(*611) and explained I wasn't being billed for my phone. He said it hasn't been applied yet to the bill, he would go in and fix it, and I should see it on my next bill(Aug). On Aug 17th, my Vzw Edge agreement was now attached to line ending *1231, not [redacted]. I called customer service and spoke with a lady, who had me on and off, on hold as she consulted with others for 2 hours and 20 minutes and couldn't fix the matter. She told me after speaking with her supervisor and others that the department I needed to speak with are close and I needed to call back Monday, she agreed to credit my account $35 for my inconvenience. On Aug 19th, I called customer service speaking with a lady explaining the situation of how the VZW Edge Agreement has altered my upgrade date/ ETF status on "TWO" lines. She made several suggestions such as return the "PHONE(S)" through mail, and once they receive it, it would cancel the Vzw Edge agreement, they would send out another "PHONE". I asked why would I send in "TWO" phones, and have the inconvenience of being without a service on "TWO" lines for a "X" amount of days? I asked why they couldn't send me out a phone, since they have no loaner program in my area, and once I receive the phone with the new Vzw Edge agreement I would send other one back. She said that's not an option. Being on and off again on hold for 2 hours and 40 minutes, this time her supervisor [redacted] spoke with me and said he would send this matter over to the escalation department and I would hear back something in 72 hours. He said he would give me a $20 credit on my account for my inconvenience. Nothing has change.Desired Settlement: 1. I would like my Vzw Edge Agreement put on right line([redacted]) without sending in my phone and going without service. Also without having to jump through hurdles when this issue didn't originate from my doings but the customer service rep, that added the Agreement to the wrong line.2. I would like my contract date on line (*1[redacted] to go back to original date, that way upgrade or ETF's are not extended.3. I would like my $55.00 credit promised to me, applied to my account.

Business

Response:

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In

the complaint, Mr. [redacted] states his EDGE Agreement is on the incorrect phone number,

and he would like it corrected. In addition he requests a $55.00 credit he states he was

previously promised. Verizon Wireless appreciates the opportunity to address Mr.

Collins’ concerns.

Our records indicate on June 09, 2014, Mr. [redacted] added a new line of service with an

EDGE Agreement. On June 11, 2014, the mobile number was changed to [redacted]

[redacted] On July 23, 2014, the EDGE Agreement was placed on the line of service, 8[redacted]

[redacted] after he contacted customer service regarding the EDGE payment not

reflecting on his statement. He contacted Customer Service on multiple occasions

attempting to have the EDGE Agreement swapped to line of service, ###-###-####.

On September 2, 2014, I spoke with Mr. [redacted] to address his concerns and the above

findings. In an attempt to provide a satisfactory resolution, I moved the EDGE

Agreement from the line of service ending in [redacted], to the line of service ending in [redacted] I

also provided him with an account credit of $55.00, as requested. Mr. [redacted] was

satisfied with the resolution provided, and had no further concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this

response, please contact me at ###-###-#### between the hours

of 9:00 a.m. and 5:45 p.m. (PST), Monday through Friday. For other account related

issues, please contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,