Verizon Wireless

Review: On June 9th, via the Verizon Wireless Live Chat, I asked Verizon what my options were for a phone line that was no longer in use. After reviewing the account, the Verizon representative, stated in writing, that "to avoid removing it completely off your account until the contract is up, I recommend suspending that line without billing for your account. By doing that you would not be charged anything for that line, however, if the line is reconnected, it would extend the contract on the line for the amount of time the line was suspended. However, as long as suspended, you would not be charged anything for the line, as well as when contract end date (01/03/2015), you can just remove it off for no charge." I told her, I wanted to be sure that what she is telling me was true. She stated, in writing, that "I can assure you, with suspending the line without billing, which I can set it up for you, you would not be charged anything for the time frame the line was suspended...." Two weeks later, I am informed by a Verizon Customer Service Manager, that this was false information and that unfortunately this happens sometimes,where Verizon representative will provide incorrect information to customers! And then she states that the best they can do for me is transfer the contract to another phone line that is no longer under contract. Seriously, how can I be certain that Verizon will honestly do that for me, especially after she just told me that misrepresentation will sometimes occurs! Verizon should be held responsible for following through with what it states it will do for customers,especially when it puts in writing.Desired Settlement: Because Verizon refused to honor what it told me in writing on June 9th,I want it to pay for the early cancellation fee, $180,that is going to occur on this line when we transfer our service to other carrier. After being told that we could suspend the line without billing to the end of the contract, we had every intention of renewing with Verizon in December, when the contracted end on another phone line, because on the surface, it appeared that Verizon wanted to keep us as customers.

Business

Response:

Thank

you for giving Verizon Wireless an opportunity to address Ms[redacted]’

concerns. In her complaint in which Ms. [redacted] states that she was provided

misinformation regarding Verizon Wireless suspension policies. She requests to disconnect

her service on mobile number ###-###-#### without an Early Termination Fee. I

apologized for any inconvenience experienced by Ms. [redacted].

A

thorough account review revealed on June 9, 2014, Ms. [redacted] contacted us and

mobile number ###-###-#### was suspended without billing. On June 27, 2014, Ms.

[redacted] spoke with Customer Service and was provided the option to transfer the

remainder of her service contract to a separate line on her account. This would

allow her to disconnect mobile number ###-###-#### without being charged an Early

Termination Fee. Ms. [redacted] respectfully declined.

In

speaking with Ms. [redacted] regarding her concerns, I offered to issue a courtesy

credit of $90.00 towards the Early Termination Fee. I advised the credit would

be reflected on her July 2014 statement. Ms. [redacted] accepted this as a

resolution.

Should

the Revdex.com or Ms. [redacted] have any questions regarding this

response, please contact me at ###-###-#### Monday through Friday, between

the hours of 10:00 a.m. and 7:00 p.m., (PST). For any other matters related to

Verizon Wireless products and services, please contact Customer Service at

###-###-#### or visit verizonwireless.com.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]

Review: I entered a private retail Verizon Wireless store on 104 Fulton Street, New York, New York at approximately 1:00p, Saturday August 9th 2015 to charge my cell phone. It had 50% battery life. A representative said he had a charger, so I handed the cell to him. He pulled up my information on their system and asked me a series of private questions that was not business related, i.e. "what school are you going to?" "what are you studying?" and "what's your hometown?" I told them I am a Columbia University student and that I dorm on the upper west side to avoid commuting from Bay Shore, Long Island. The representative called over another employee and they talked under their breath. After a minute, he walked over to my phone and said my cell was charging, but not "holding the charge." I never had an issue with that cell before and was shocked by their diagnosis. He walked into the back room for a few minutes. When he returned, my cell was operating dysfunctional. He said the phone was not charging properly, but it could also be the battery. I asked him if I needed a new battery. He opened the back of the cell, pointed to a little white and red piece, and said "Do you see this piece? It shouldn't be this color. It should only be white." In the past, I was told by a technical support rep at a major Verizon store that the piece is supposed to be red and white. The representative went to the manager in private and returned. He said I could get a new phone for $49.99. When I refused this offer, the manager said he "understood I was frustrated, but technological gadgets don't last forever." After refusing to upgrade, the manager told the representative not to offer the discounted price, because I was unappreciative. I left the store and went to a headquarter Verizon Wireless on 34th Street and Broadway. The representative told me that there was nothing wrong with the charger or the back piece. However the phone is damaged and they don't know why. They are not affiliated with that Fulton St.Desired Settlement: My cell phone was in excellent condition prior to receiving undesirable service at the Fulton Street Verizon Wireless store. The only way to resolve this matter is to have my cell replaced with a "functional cell" of the same brand and model: Samsung Galaxy S 4 in Black Mist 16 GB Black.

Business

Response:

August 17, 2015 Attention: [redacted] Revdex.com of New Jersey 1700 Whitehorse– Hamilton Sq. Rd. Ste D5 Trenton, NJ 08690 Re: Case No. [redacted] / Account No [redacted] Dear Ms. [redacted]: I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] she visited a Retail Verizon Premium Retailer on Fulton Street in New York to charge her device because it was at 50% battery life. Ms. [redacted] states the store representative asked her personal questions and informed her device is not holding a charge. She states the store indicated the device has liquid damage and offered her a new device for $49.99. Ms. [redacted] states the manager rescinded the offer after she disagreed with the findings. Ms. [redacted] requests to have the device replaced with the same make and model. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concern. I spoke with Ms. [redacted] to address her concerns. I informed Ms. [redacted] feedback and coaching will be reviewed internally regarding the store experience. Ms. [redacted] states her device was replaced and has no current equipment concerns. Ms. [redacted] expressed satisfaction in the resolution provided, and had no further concerns. Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at [redacted] between the hours of 7:30 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at [redacted] Sincerely, [redacted] Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I had the loyalty discount for 3 lines for a couple of billing cycles, then they took it out. I called in August and I asked about but they told me I did not have it. I told a supervisor that I would just wait for my contract to end so that I would switch to another company. In my last statement, they extended it without my consent and this extended my contract one more year to 8/05/2015 instead of my contract ending this month. I called on 9/08/14 telling that I did not wanted since they took it away. They told me no problem and that they would remove it, but it would cost me $10 extra for each of the 3 lines. After waiting for more than 1 hour, they told me that it would take a couple of days. When I noticed that it wasn't changed, I called and I finally talked to a supervisor. He told me that they would, but they would go back and charge me for the discounts given in some of the previous cycles and that I would pay more. I told him that it was wrong since on those 3 lines they extended the contract for 1 year from August and not before. Besides I did not gave them the consent. He refused to listen, and he told me that it would be better to not change it back other wise it would be cost me a lot. Since he refused to honor what the other agent had told me a couple of days ago, I told him to leave it alone since I was going to file a complaint. This seems to be very vindictive since I told him I was just waiting to change service.Desired Settlement: I want to have the 3 lines, the ones that contract ended this month to be changed ending contract to September of this year like it was knowing that I would pay the $10 extra on this lines for this month, and I am aware that I have to pay the early termination on my 2 other lines since those are under contract. They extended the contract on the 1st 3 lines without my consent, and I thing that's not right.

Business

Response:

I am writing in

response to the complaint forwarded on behalf of Mr. [redacted]. Per the correspondence received, Mr. [redacted]

is disputing the extension of his contracts on mobile numbers, ###-###-####,

###-###-####, and ###-###-####, upon accepting a promotion. Mr. [redacted] requests

Verizon Wireless change his contract end date back to the original date of

September 22, 2014.

Upon review of Mr. [redacted]’s

account, he contacted Customer Service on August 20, 2014, to inquire about how

he could save money on his bill. A promotion was placed on his account that

provided each mobile number a $10.00 monthly discount if a one-year contract

extension was accepted. Mr. [redacted] contacted Customer Service on September 8,

2014, to dispute the contract extension stating it was not disclosed to him.

I spoke with Mr. [redacted]

on September 17, 2014, to address his concerns and the above findings. In an effort to resolve Mr. [redacted]’s

concern, I offered to revert the contracts back to their original end date of

September 22, 2014, with the removal of the promotion from the account. Mr. [redacted]

was pleased with the resolution provided, and had no additional questions or

concerns.

Should the Revdex.com or Mr.

[redacted] have any questions regarding this response, please contact me at ([redacted]

[redacted] between the hours of 9:30 A.M. to 6:00 P.M. (PST), Monday

- Friday. For other account related

issues, please contact Customer Service at ###-###-####.

Respectfully,

L[redacted]

Lindsey B.

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Regards,

Review: The complaint against Verizon is that I/we could not get a valid final bill after closing the account. Each call took at least an hour of my time and with different results and numbers. A $20 credit was finally made (I mistook it for courtesy credit, but it was not) and their Customer Service is not allowed to make any further adjustments to the final bill.I've written, certified mail, to Verizon, and asked they return my check (enclosed in a self addressed envelope) if it is not agreeable to them, but they did not reply nor return the check (it has not cleared). A collection notice from Vantage came last week that is dated the day after they received my letter. May I attach the letter I sent to Verizon? It has the details and dates that brought about this complaint (except for information from yesterday's call).Desired Settlement: Adjust the bill to $61.62 or less (I'll pay with a charge card); AND return my mailed check (#[redacted]or $41.62) or notify me it has been destroyed; AND clarify prorated charge procedures for partial month usage.Finally, take responsibility for Verizon trained sales representatives - it appears there is purposeful misrepresentation, both on the phone and the sales center - not by the people, but by policy.

Business

Response:

October 8, 2014

This

letter is in response to the recent complaint by [redacted], received by

Verizon Wireless on October 6, 2014. In the complaint, Mr. [redacted] that he

could not get a valid final bill after closing his Verizon account and states

that each call made to customer service took at least an hour of his time. Mr.

[redacted] states that customer service finally issued a $20.00 credit to his

account but advised that no other adjustments could be made to the final bill.

Mr. [redacted] is requesting that his final bill be adjusted and that Verizon

return the $41.62 check that he sent in or destroy it.

Upon

receipt of this complaint, a thorough review was completed. Our records indicate that Mr. [redacted]

activated his Verizon service on June 6, 2014. On June 18, 2014, after using

Verizon service for 12 days, Mr. [redacted] decided that he no longer wanted to

use Verizon’s service and returned his equipment with in the 14 day Worry Free

Guarantee time frame. Service disconnected June 28, 2014 and the early

termination fee was waived. Mr. [redacted] should only have been responsible for

the 12 days that he used the service and the activation. On August 4, 2014,

customer service issued a $20.00 credit for 10 days of service leaving a $67.27

balance due. In the interest of customer service issued an additional $43.27

credit, as the charge for 12 days would be $24.00 after waiving the $35.00

activation fee as courtesy. Mr. [redacted] was satisfied with the resolution and

made a payment $24.00 to satisfy the final bill.

Verizon Wireless appreciates that opportunity

to respond to all concerns and apologizes for any inconvenience this matter may

have caused. If you have any further

questions or concerns, you may contact me directly at ###-###-#### or toll

free at ###-###-#### Monday through Friday between the hours of

10:00 AM and 7:00 PM EST.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me.

Thank you Revdex.com for your service and facilitating this resolution so quickly,

We have been Verizon wireless customers for 10-15 years. My daughter and I upgraded smart phones and changed our plan March 1st (all at a [redacted] kiosk). In addition to (2) smart phones, there are (3) basic phones (not often used) on our More Everything Plan. The [redacted] representative was extremely helpful and knowledgeable, and explained how the cost of the More Everything plan using Verizon Edge would work out the same as the family plan we had previously. He quoted $70 for 6 GBs, $20/month for each basic phone, and $40/month for each smart phone. These prices were also on a 1-page flyer, a Verizon brochure and on the Verizon website.
My monthly bill is on autopay. I have been extremely busy these last two months, and although I noted my Verizon bills were definitely higher than with the previous plan, I did not have the opportunity to look at the details. When I did, I saw that instead of being charged $20/month for each basic phone, I had been charged $30/month for 2 complete billing cycles plus 18 days of the first cycle.
Since we have always enjoyed good customer service in the past, I fully expected Verizon to fix this overcharge without a problem. First, I started a chat session that lasted 20 minutes and ended unsatisfactorily. The representative said I was being billed correctly: the $10 difference was a ‘discount’ and Verizon does not automatically add discounts to their customers’ accounts without permission. (WHAT??) I said I was quoted $20, nowhere does it suggest $20 is a ‘discounted‘ price, and I am owed a credit of approx $79.26 The rep said he could offer a courtesy credit of $30 for the last billing cycle, but that’s the maximum that can be applied to the account. After a while of repetition, the chat was terminated.
Today I called and, over the course of 53 minutes (including 16 minutes of hold time) the same information was confirmed. The last person I spoke to was a supervisor, and he finally offered a 2nd $30 credit, but cannot go back beyond 2 billing cycles. I am still owed $19.26 for the first 18 days on the plan. The supervisor suggested I go after [redacted], because [redacted]’s Verizon representative must have ‘neglected’ to enter the ‘discount’ information.
I believe this is an example of deceptive billing, but apparently I am pretty lucky compared to other reviews. Since I have spent hours of my time on this problem - with a low payback/hour - I will probably not attempt more contact. I will take a bit more time and file this review, however, as well as sharing my comments regarding Verizon wireless.

Review: In about Nov 2013 I resolved a complaint thru the BB with Verizon on this issue. They had in fact delayed some charges in their billing meaning that the final bill paid was incomplete. The resolution was that the $120 they claimed I owed (I felt that was high) would be resolved with a $60 credit and I would pay $60. Over the last 7 months, I have mailed a check that was never cashed and I have attempted to pay over the phone. Their system does not show the charge on most areas, but continues to generate bills to me from another area. Since the system shows no debt when I call, they will not accept payment by phone, nor did they accept my payment by mail. My last phone conversation, I was promised a letter stating there was no debt, but that never came. Since their computer somewhere continues to generate a bill that Customer service does not see, I fear that they will turn this over to collections and harm my credit. Since they have refused my payment for the $60 on multiple occasions, I find it necessary to ask them to resolve this issue in their computer. Either write this off in honor of my hassle and time with their problem or accept my paymentDesired Settlement: Write this off and correct your computer so it will stop billing me. I have spent too much time and had my credit jeopardized for 7 months because Verizon has been incapable of accepting my payment and incapable of stopping the billing. Verizon has been offered this payment multiple times and not accepted. This is far too much hassle over $60!Please communicate by e-mail As I am US Forces in Japan and am 13 ahead of Eastern US Time. [redacted]t@g[redacted]

Business

Response:

August 20, 2014

This letter is in response to the recent complaint filed by [redacted] received by Verizon Wireless on 08/14/2014. In his complaint, Mr. [redacted] stated that he resolved a complaint with the Revdex.com back in November 2013. Mr. [redacted] stated that he continues to receive bills showing a balance of $60.00. Mr. [redacted] stated that he has attempted to make a payment by phone, however when he contacts customer service he is advised that he does not have a balance due. Mr. [redacted] wants to make sure that his credit is not impacted, due to this billing error.

Upon receipt of this complaint, I completed a review of account number [redacted]3-[redacted]. On 10/15/2014, a credit in the amount of $60.00 was applied based on the agreement with Mr. [redacted]. Mr. [redacted] also made a payment on his account by check on 11/05/2013, which left him with a zero balance. It does appear that Mr. [redacted] has received bills showing a balance due of $60.00; however his account was reflecting a zero balance. As of 08/20/2014, there is a credit balance of -$60.00 due to a payment we received on 08/12/2014 in the amount of $60.00.

The Executive Office has communicated with Mr. [redacted] by email regarding his account concerns. The Executive Office advised Mr. [redacted] we have received his payment for $60.00 on 08/12/2014. This payment has posted to his account as a credit balance of -$60.00 due to an over payment. We confirmed that he has been receiving bills in error. We have submitted a Trouble Ticket, to insure that he does not receive any more statements showing that he has a balance due. In addition, the Executive Office will also being submitting a Treasury Request for a refund of the -$60.00 credit balance. We also assured him that this account has not negatively impacted his credit.

Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:30 AM - 4:30 PM ET.

Sincerely,

[redacted]

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have a plan, 1 GB data, when I reached my date to stop, they changed and they charge me more than I suppose pay. I did complied 2 time, they said they will fixed, they never do that, the last time they sent me bill around of 347.27!!!I asked how that come up? one of said "I do have two line"!!! My regular bill it's 90+ tax it's 96.00 a month.Thank you for your time and consideration, I look for to heard something from us.Best Regards,[redacted]Desired Settlement: only to fix everything, because I know my budget I much I can pay, that right I chosen that plan, they want only get something from me.

Business

Response:

June 6, 2014

This letter is in response to the above referenced informal complaint filed on May 28, 2014 and received by Verizon Wireless on May 30, 2014. In his complaint, Mr. [redacted] states he signed up for the 1GB data plan and his usage was supposed to stop after he reached 1GB. Mr. [redacted] is disputing the data overage charges and requests credit for the data overage charges.

Upon receipt of your letter, I reviewed our records on account number [redacted]7-[redacted]. I spoke with Mr. [redacted] regarding his concerns. I agreed to credit the data overage charges and reconnection charges. I advised Mr. [redacted] that he must online to set up the family base for a hard stop at one GB. Mr. [redacted] agreed to do so and states this resolves his concern.

Verizon Wireless appreciates the opportunity to respond to Mr. [redacted]’s concern. If there are any further questions, Mr. [redacted] may contact me directly at ###-###-####. My office hours are 7:00am – 3:30pm EST Monday through Friday.

Sincerely,

Executive Relations

cc: Mr. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I can't remember the number as it was several years ago. The phone was issued to me while I was married and many questionable decisions where made by my wife during this period. I also take the blame for the delinquency for I should have been more vigil over this matter. Well some months ago. I receive an offer, considerably less than the 1400 dollar amount, that would resolve the account... Hoping this all would take care of its self in court, I did not respond to the offer. Since then, I have made contact with Verizon and now the bill is due in its entirety plus 300 dollars added to the account. Well I agreed to terms with the agent but they refuse to send out an account... I suppose to send out money without an account? This is crazy. I am asking that they send me account with the agreed amount of $100 a month until the bill is paid... Minus the 300 dollars added to the account!!Desired Settlement: I would like to receive a statement of the agreed terms.. Minus the 300 dollars added to the account!! I also would like for the actions to be posted to the Credit Bureaus immediately

Business

Response:

August 12, 2015

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] is requesting assistance regarding a debt that has been reported to his credit report. He requests a reduction of the amount owed and for credit reporting to be updated. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.

Upon receipt of the complaint, we made several attempts to contact Mr. [redacted] by phone and email regarding his concerns. On July 15, 2015, Mr. [redacted] responded and explained that he was able to make payment arrangements and the issue has been resolved. He had no other concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 10:00 a.m. and 7:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

[redacted] D.

Executive Relations

Review: On October 5th,2014 I entered my local Verizon store to upgrade using the Early Edge program. I was advised that I had to surrender my current phone (iPhone 5)that day and the new phone would be shipped to my home within a few weeks. Anticipated ship date 10/24/14. I never got shipping info so that evening I called to see why. I was told that the new phone (iPhone 6) was still backordered and new ship date was 11/14/14. The next day I got an email stating that my phone should ship 10/31/14. Then on 10/27/14 I received another email stating that my order had been cancelled. Several calls (and hang ups on Verizon's end) I had 3 different excuses as to why my order had been cancelled. The last excuse was "You never qualified for the program in the first place".October 28th I go to the store for some answers. I was told that I indeed qualified for the upgrade and that when I ordered the new phone on October 5th I was NOT supposed to trade the old phone that day but wait until the new one arrived THEN ship the old phone back. Since I needed a phone use until the new one arrived I borrowed an old phone from a family member. Using that phone on my account made it seem like I received the new phone and the system cancelled the order automatically (3 weeks later). The manager stated that he would have to "get someone to void the contract and start a new one thus having to order the new phone again". This will now cause me to have to wait again for another order of iPhone 6 phones to be shipped (approx 3 more weeks).This is unacceptable! The initial salesperson handled the transaction wrong and now they are telling me I have to wait for a product that I should've had by now. Plus they still have my iPhone 5 that they took the day of the initial order. I feel that they should call around and have the phone I asked for overnighted immediately (I ordered an iPhone 6-64gb in silver). Also my account should be credit for the accessories already bought for the new phone for the hassle.Desired Settlement: New phone shipped immediately and account credited fairly for the hassle. Or a fair discount on the new phone.

Business

Response:

This is in response to the above referenced complaintfiled on October 28, 2014 by [redacted] and received by Verizon Wirelesson October 30, 2014. In her complaint Ms. [redacted] writes she visited her localVerizon store to upgrade to the new iPhone 6 however she surrendered her iPhone5 device early causing her to borrow a device to use. Ms. [redacted] also date ofshipment changed three times and her original order was cancelled. Ms. [redacted]is seeking a fair resolution for the delay and issues she went through waitingon the new iPhone 6. Upon receipt of yourletter, I reviewed account number [redacted]. The executive office ofVerizon spoke with Ms. [redacted] on November 13, 2014 Ms. [redacted] advised shereceived inconsistent information regarding her shipment and the date changedseveral times to receive the iPhone 6 device. I also shared with Ms. [redacted]the large response we received for the iPhone and the large demand with astaggered supply which is why the device was on back order. As a courtesy, Iwaived $10.30 for the screen protectors, $26.24 for the iPhone 6 case, $43.95for the 12 day difference in monthly service for the delivery date change andan additional $55.00 for the cost increase for the iPhone 64 gb to the iPhone128 gb. The total amount issued to Ms. [redacted] account was $135.00. On behalf of Verizon Wireless we apologize forany and all inconvenience this matter may have caused. Verizon Wireless appreciates the opportunity to respondto Ms. [redacted] concerns. If Ms. [redacted]or the Revdex.com has any further questions or concerns, you maycontact me at ###-###-#### between the hours of 8:00 and 4:00EST Monday-Friday.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I owed Verizon wireless 296 dollars from a previous cancelled contract. I was contacted on a Wednesday and offered a settlement of 225.77 dollars to settle the account, I agreed to the settlement and made a payment that day of $25.77. The other 200 dollars were set to be paid 18 days from the call. Today, two days after that agreement was reached, Verizon contacted my mother (who lives at a separate address) and told her that there was a balance of 296 dollars on my account that needed to be paid or it would be turned over to collections. My mother, fearing for my credit, paid the amount without knowledge of the settlement myself and Verizon had agreed upon two days earlier. This is clearly a deceitful and dishonorable action by Verizon Wireless. I contacted Verizon and after 9 transfers and being put on hold 12 times, they cancelled the 200 dollar payment that was to be made by me, and told me there was nothing they could do to reverse the 296 dollar payment made by my mother. In other words, they stole 96 dollars from us.Desired Settlement: I want Verizon to refund my mother her 296 dollars and I want our original settlement honored, I don`t think that is too much to ask.

Business

Response:

This letter is in response to the recent complaint by [redacted], received by Verizon Wireless on June 9,

2014. In the complaint, Mr. [redacted] disputed the final payment amount received on the wireless account.

Upon receipt of this complaint, a thorough review was completed. Our research indicates the

established payment arrangement; however, we could not substantiate the claim of a reduced final

balance. On June 6, 2014 our Customer Financial Services department was contacted by Mr. [redacted]’

account manager and authorization received to process the final remaining balance. The Executive

Office explained account mangers are authorized to make bill payments. We expressed empathy for the

submitted concern; however, to promote a positive customer experience, we offered a courtesy credit

of the requested $96. This offer was accepted and Mr. [redacted] expressed satisfaction. The credit balance

was released in a check form on June 6, 2014. Mr. [redacted] should be in receipt of refund in 10-14 days.

Verizon Wireless appreciates the opportunity to respond to all concerns and regrets any inconvenience

while resolution was sought in this matter. If you have any further questions or concerns, you may

contact me directly at ###-###-####, Monday through Friday between the hours of 8:00 AM and 4:30

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, Verizon stating in their letter that they "could not substantiate the claim of a reduced final balance" is contradictory to what I was told on the telephone by Verizon representatives. I am satisfied with the final resolution, however still very upset at Verizon's actions and even more so now that they would lie again in their resolution letter, but let`s not play he-said she-said.

Regards,

Review: On 06/17/2014 I ordered a smartphone and Jetpack from Verizon and told them that I wished to keep my existing phone number and did not require the number they offered me to go with the phone. I called to cancel all my Verizon services on 4/13/2015 and was told that Verizon would send me instructions and a rebate form to return the smartphone. They never did. I had numerous complaints about the Verizon service and made a formal complaint through the [redacted], which was never resolved as Verizon simply refused to respond to the **. Eventually (after continuing to pay their massive bills even though I was no longer using the service, while I waited for the matter to be resolved) I just paid up their massive cancellation fee and all outstanding bills and was told by two of their representatives that all my service with Verizon was cancelled and that I would not hear from them **ain.The first time I was told this was when I went to the Verizon store on 5/26/2015 at [redacted], Abq. I went there to return the smartphone and cancel all services, as I was still receiving bills from them. It was then that I was told that my smartphone service had been cancelled on the 13th April but the Jetpack had not been cancelled, hence I was still being billed for it. I had clearly said that I wished to cancel ALL services and was assured that this had been done, but I was misled.I returned the smartphone at the store on 26th May 15 and was **ain assured that all my services were cancelled and that a final bill would be issued, after which I would not hear from them **ain. When I called them to pay the final bill, I was **ain told that all outstanding payments had been dealt with and that would be the end of it. Now they have sent me another bill for $123, apparently relating to the phone number that they issued me, that I never used and told them I didn't want right from the start.Desired Settlement: I want Verizon to withdraw this bill for $123 and never contact me again. I now believe that Verizon is a deeply dishonest company that exists to sign up customers under false pretenses and then issue bills to them for services that the customer cannot understand, because there is no transparency or logic in the way they run their business, other than to gouge money from the public.I feel contaminated by my contact with them and want them to exit my life altogether.

Business

Response:

In review of the complaint, Ms. [redacted] stated she has received a bill in the amount of $123.04 and was under the assumption her account was closed. Ms. [redacted] has requested this charge be removed immediately.In review of the account, Ms. [redacted] has been charged an Early Termination for canceling service prior to the end of the contract end date on line ending in [redacted]. The Executive Office spoke with Ms. [redacted] regarding her concerns. She explained she had requested to cancel the line in April and one of the lines remained active. To address Ms. [redacted]’s concerns, we have honored her request and her account is satisfied in full. Ms. [redacted] was satisfied with the resolution and we consider this matter closed.Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:30 AM - 3:30 PM ET. Sincerely, S[redacted] B. Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 07/19/14, I talked verizon global dep. customer rep.& let her know that I am traveling international from 07/21/14,So rept. assisted me to sign up for their global plan, I was notfamiliar about it,so I asked that rep. she confirmed me few times,that if I talk with myadded other phone line in u.s.a ,which added to my reg. plan, then I will not be charged aslong distance or per min chargers or any other hidden chargers,I am covered with their plan.Even I had been told the same info,by their another rep from global dept., on 07/21/14 while he was helping me with connecting issue with my other phone in U.S.A.Verizon sent me a bill with roaming charges 589.28($426.28 roaming charge) from using my phone 07/21/14-07/29/14.I explained to them, that whole thing happened, because of wrong information by their global dept rep.,& it was out my knowledge.I settled that bill by paying them$376.28,but I asked few time if there anymore hidden charges,before I pay this bill, verizon customer rep. assured me,I will see my next bill as I pay reg. month bill,No more additional charges if I pay that amount.I took his word & paid that amount.verizon sent me another bill $920.52(Roaming charge $783.19 for 07/29/14-08/02/14),I talked to one of verizon's manager name [redacted],on 09/16/14,explained him about their cust.rep misinformation, but he refused to do anything about this bill.So basically verizon's Global dept. reps. tricked me with their false information to sign me up with their global plan,and charged me $2.98 per min.just for 2weeks($426.28+783.19 Romaing charges).Not only that,one of their cust rep. tried to sign me up for one more year to receive any discount.Even their rep. assured me that I will not be charged any more,If I pay settled amount,which he tricked me to pay the bill. But still I am receiving large bills. I did not receive any txt.msg or e-mail at the time of sign up, Nor in between 7/21/14-8/03/14 that I will be billed $2.98 per min talking between my two phones.Desired Settlement: I want verizon global dept to stop tricking customers to sign up to their plan with false information. I want verizon reverse the $783.19 roaming charges form my account.So I can continue finish my contract with Verizon which will end on 01/02/15 & pay my monthly reg bill.Verizon already received $213.14 from me as Roaming charge from 07/21/14-07/31/14.Which is totally unfair to me.

Business

Response:

October 1, 2014

This letter is in response to the above-referenced complaint filed by Mr. [redacted]. In the complaint, Mr. [redacted] expresses dissatisfaction with the handling of a billing issue on his account, as he was charged for International Roaming. He requests the roaming charges of $783.19 be waived because he was told there would be no additional charges. Verizon Wireless regrets any inconvenience this issue may have caused and appreciates this opportunity to address Mr. [redacted]’s concern.

A thorough review of the account revealed that on August 20, 2014, Mr. [redacted] called in to Customer Service to discuss international roaming charges he received on his August 2014 billing statement. He states he was advised that he would not receive any additional charges for International Roaming. Mr. [redacted] subsequently called Customer Service on September 12, 2014 about the additional roaming charges on his September 2014 billing statement, and was advised that the charges were valid.

I spoke with Mr. [redacted] on September 26, 2014 to address the above findings and his concerns. I advised his bill cycle closed on September 2, 2014, and there would have been no way to know before that date additional charges would be received. In an effort to provide a satisfactory resolution, I advised Mr. [redacted] I would issue a credit in the amount of $587.46. The adjustment represents a 75% credit for the roaming charges, and would be applied to his October 2014 billing statement. Mr. [redacted] confirmed that the action taken resolved the complaint referenced above, and he had no further concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, they may contact me directly at ###-###-#### between 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. If he has any general questions regarding his account, Mr. Lehmann may contact Customer Service at ###-###-####.

Sincerely,

Executive Correspondent

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I hope verizon wirless will not

add anymore/ any kind hidden fees to my bill in future. Thanks to Revdex.com and Mr. [redacted]. for your co-operation!

Regards,

I ordered global service for one month because I was going to be in Europe for 14 days. I was told that the charge would be made for my next billing cycle that began in 10 days and that was good because it covered the time of my trip. My next bill included an advance charge for the following month. I called and was told I would have to pay a prorated charge for the current month since charges were made in advance. No matter how many times I stated that I had only ordered the service for one month (and had been assured that it would just be a one month charge) the agent and their supervisor just kept repeating that I hade to pay the additional prorated charge because they billed in advance.

I spoke with a rep named Lisa in the Alpharetta, Ga office (this is was she told me). First off, I believeI woke her up. I wanted the 25% discount for the accessory that I purchased online. The unprofessional customer service rep was rude, yelled on the phone, and continued to place me on hold. Said that she was not able to help me me because she was customer service. What? She needed to transfer me and she keep putting me on hold and she once she was tired of playing her game she was unable to transfer me and give me an incorrect number. I became a customer in June 2015 and I can't wait for June 2017 and I going back to [redacted]. I had billings problems before with [redacted] but the person in customer service was able to help. I will never recommend Verizon to anyone. I want someone to call me about this. I am suppose to receive a 25% discount on accessories and I want my credit.

Review: Ignored since January when asked for a final bill. I'm switching over to [redacted] because of many different issues, but my issue is that I wanted to get my final bill (with the remainder of my payments for 5 phones). This is because my new provider will be paying that off all at once. However, since January I've contacted Verizon numerous times (I have twitter account records) and have asked for this final bill 4-5 times already. This last time I've received another "monthly" bill but not the final bill. I can't use these monthly bills go get the reimbursement from [redacted] to get these costs paid for and so in essence Verizon is screwing me, making it so that I can't get my repayment from [redacted] for switching over and I am stuck, paying for a monthly and am not even sure if [redacted] will cover my payments from Feb to now.Desired Settlement: The best outcome would be for Verizon to refund us those payments we made from Feb-April, and just give me the final bill. Or if anything I just want my final bill from Verizon and I will figure it out if [redacted] will honor the rest of the monthly bills that I had to pay. I should have just received a huge bill in Feb but I haven't. And I don't see Verizon changing their ways.

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to the complaint forwarded on behalf of Mr. [redacted]. Verizon Wireless sincerely regrets any dissatisfaction this matter may have caused. Upon review of Mr. [redacted]'s account, on January 22, 2015, his lines of service were disconnected. Mr. [redacted] contacted Verizon Wireless requesting copy of his final billing statement. Mr. [redacted] had five Edge Agreements still active and billing monthly. Mr. [redacted] was sent a final billing statement for his service; however, Mr. [redacted] wanted a statement that included his final Edge Agreement balances. I spoke with Mr. [redacted] on April 24, 2015, regarding his concerns. I advised him I would submit a buyout request for his agreements. I informed Mr. [redacted] this will bill the remaining balance of $1,925.00 to his next invoice. Mr. [redacted] requested a copy of the next invoice and the previous two invoices to be mailed to him together. I advised I would print and mail the statements when ready. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 9:00 AM and 6:00 PM PT.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will make sure that I get their proposed documents by end the month of May in 2015, and if I don't, then I will be sure to reopen this case. I've such a horrible experience with just getting a "final bill" that I can't say that I'm confident that I'll finally get what I asked for.

Regards,

Review: I joined Verizon Wireless in May 2011 and had no choice but to leave in April 2014.I have experienced countless issues since the start of 2013. In 2013 alone Verizon has accidentally removed protection plans from some of my devices, opened up sub-accounts with new lines without my knowledge and failed to resolve a network/service conflict. Each incident mentioned above was listed because it required several phone calls and each issue took several months to resolve.Also in September of 2013, I ordered a iPhone 5S in White 32GB under Verizon's newly introduced Edge Agreement. Shortly after, I called Verizon Wireless to inquire about swapping devices between existing lines on my account. The representative was unable to swap the phone numbers between the two lines, so they removed the device from the Edge Agreement and associated this with another alone. Unfortunately, this pretty much caused the Edge Agreement to become a 2 year payment plan for a $749.99 device (as opposed to a 2 year contact where the device would be $299.99). The benefits associated with Verizon's Edge were also voided. I did not know the Edge Agreement was voided until the plan changes that occurred earlier this year. Verizon Wireless representatives were unable to reverse the changes or place any other device on that line. As of July 2014, it appears that no one with Verizon knew how to handle an issue like this. Each time I called, a different representative would take a completely different direction in attempts to resolve the issue despite it contradicting work of the previous representative. The line was terminated and reinstated and terminated again in attempts to resolve.A representative decided to apply a 12 month promotion credit but the system did not allow this credit.Ultimately, this resulted in a higher bill due to this Edge Agreement not qualifying for the Edge Promotion. After working with Verizon between January 2014 and April 2014 with no working resolution, I decided to have the lines were terminate.Desired Settlement: 1) Since I was on a Share Everything Plan, I would like to have the lines reinstated for the users who wish to return to VZW and the EFT covered for the users who have moved on from Verizon Wireless.2) Since the Edge Agreement issue could not be corrected and VZW has already admitted fault. I would like to receive a credit for the agreement (the agreement has already been partially paid) and a EFT covered for the termination of lines as there were no alternatives but to leave.

Business

Response:

This letter is in response to the recent complaint by [redacted], received by Verizon Wireless on July 28, 2014. In the

complaint, Mr. [redacted] states that he did not qualify for an upgrade on his line so he used an alternate upgrade from

one of his other mobile numbers. He states that when he upgraded that line he used Verizon Wireless Edge Program.

Mr. [redacted] states that he activated the device on his line but the charges for the device remained on the alternate

upgrade line. Mr. [redacted] states that he shares this account with other users and each one pays their own bill. Mr.

[redacted] states that he does not feel that the line he used the upgrade on should have to be responsible for the

equipment charges. Mr. [redacted] is requesting that the lines be reinstated for the users who wish to return to Verizon

Wireless and the Early Termination Fees be waived for the users who have moved on from Verizon Wireless. He also

states that since the Edge Agreement issue could not be corrected, he would like to receive a credit for the

agreement. He states that they had no alternative but to leave due to the other user not wanting to be responsible

for the payments.

Upon receipt of this complaint a thorough review was completed. Verizon Wireless records show that on September

20, 2014 Mr. [redacted] completed an alternate upgrade from one of his lines. He took that device and placed it on his

line which did not qualify for an upgrade. Mr. [redacted] upgraded this line on the Edge program which allows customers

to pay retail price for their device by making payments on their bill for a 24 month period. This is an agreement that

is accessed to the specific line of service that used the upgrade. If the device is moved to another line the payment

agreement still is accessed to the original line.

Verizon Wireless Executive Office spoke with Mr. [redacted] and reiterated the above complaint. Mr. [redacted] maintains that

this was an error on Verizon Wireless and he should be able to have his charges waived so that he may return to

Verizon. Mr. [redacted] was advised, that the Edge agreement will stay with the line of service that he originally upgraded

on. At this time Verizon Wireless is not offering to waive any Early Termination Fees for cancelled services or transfer

his Edge agreement. Mr. [redacted] had the option to reactivate the services within 50 days of deactivation and the Early

Termination Fees would have been credited back to his account. Verizon Wireless has found that the charges on Mr.

[redacted] account are valid.

Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this

matter may have caused. If you have any further questions or concerns, you may contact me directly at ([redacted]

[redacted] or toll free at ###-###-####, Monday through Friday between the hours of 10:00 AM and 7:00 PM ET

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I cancelled service after one month but they have been charging my credit card ever since and refuse to stop, and refuse to refund the money they have been taking. Additionally, they hide very successfully behind a web of voicemail with little to no contact with a human being allowed.Desired Settlement: All money they have been taking from my credit card each month must be refunded.

Business

Response:

After a review of the account, I found

that Mr. [redacted] established a prepaid account with Verizon on 03/2013. The price plan that was selected included

unlimited talk/text and web at a cost of $50.00 per month. In the complaint, Mr. [redacted] states that he

cancelled the service in April of 2013. I found no record of a cancellation request on Mr. [redacted] account. Mr. [redacted] established the

account with automatic billing to his credit card and the card was debited

every month to maintain the account. On 12/10/15, Mr. [redacted] advised me that

he established and new number and service with a different provider shortly

after he established the prepaid account with Verizon. He advised me that the new provider was

supposed to contact Verizon to advise that he no longer needed the

service. I advised Mr. [redacted] Verizon

would not have received notification unless he was porting his number from

Verizon to a different provider. Since

Mr. [redacted] established service with a different number, there was no

notification sent to Verizon. I advised

Mr. [redacted] that it was his responsibility to ensure that the prepaid account

was cancelled. Since Verizon was never

notified, the account remained active until December 2015. Mr. [redacted] requested a refund dating

back to 2013. Although Verizon did not

err in this matter, I offered to issue an adjustment for six months of

service. Mr. [redacted] declined the

offer. He advised me that he was going

to pursue the matter further through small claims court. Mr. [redacted] should be advised that I will

extend this offer until 12/17/15. If he

would like to accept the offer, I can be reached at ###-###-####

Monday – Friday from 9:30 AM – 5:00 PM EST. No action has been taken at this time. Regards [redacted] Verizon Executive Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Contrary to their claim, I DID cancel my account with Verizon and established new service on that phone with [redacted] instead. I did not want to port my number because I wanted a NEW PHONE NUMBER, and therefore the store reprogrammed my phone for [redacted] with a new number. THE DEVICE WAS NO LONGER ON THE VERIZON NETWORK. I saw and heard them cancel the Verizon service.

Review: I went to the verizon authorized dealer in [redacted] ny. I asked the sales person if this was a regular verizon store. She said it was. My iPhone would not turn on, it wasn't charging so I asked if I could replace my phone with the same phone. I stated I didn't want to renew my contract or anything I just wanted to buy the same phone so I can upgrade when the new iPhone came out. She said the same phone I had would be $50 to buy. We went through the process and I got the same phone I had. The iPhone I got didn't work right. It wasn't connecting to wifi or anything so I took it to the verizon wireless in Middletown. They told me that the authorized dealer sold me a refurbished phone and the software was not up to date, that's why it wasn't working. They informed me that the authorized retailer in [redacted] had many complaints against them for doing this kind of stuff. They also informed me that my contract was updated as I had asked her not to do. So now I was not able to get the phone upgrade that I was waiting for. The woman at the real verizon store also informed me that I was over charged for the iPhone 4 that I got, as it is only $1. And the retailer up charged me because she could pocket the difference in price. I was furious and called the authorized retailer and they stated that the real verizon store was lying to me. At this time my phone is not able to use the internet properly and I have talked to verizon wireless customer service and verizon wireless the store and they informed me that the authorized dealer in [redacted] has to fix the situation because they are the ones who serviced me incorrectly. I have been with verizon for 15 years and they are not helping me resolve this issue. As I just wanted to wait for the iPhone 6 to come out. But now they are saying if the retailer doesn't fix this I have to wait until December. Which is not okay since this is my business phone, I can't have a phone that doesn't work properly.Desired Settlement: I would like to get the iPhone 6 for the upgrade.

Business

Response:

The customercontacted the Revdex.com regarding a situation at an indirect location in December of2013. The customer went Wireless Icon in [redacted], NY regarding a technicalissue with her device. The customer advised that sales associate that she didn’twant to upgrade but instead was sold a refurbished device with a two yearagreement.Upon receipt of the correspondence, Verizon Wirelessreviewed wireless account number [redacted] and was able to conclude thatMs. [redacted] went to an indirect Verizon Wireless store on December 22, 2013. Thecustomer was having issues her device and wanted to see if she could get areplacement. She specified to the sales associate that she wasn’t interested inupgrading at that time. The customer assumed that she was getting a replacementbut was sold an Iphone 4S instead. The customer learned a few weeks later that notonly was the device refurbished but she had a new two year contract. Ms. [redacted]is now having problems with her current device and doesn’t want to wait until December2015 to upgrade to Iphone 6. Iadvised the customer that I will change her upgrade date so she can purchase anew device. The customer was pleased with this decision and outcome. Verizon Wirelessappreciates the opportunity to address Ms. [redacted]’s concerns. Should Ms. [redacted]have any questions regarding this response, she may contact me directly at###-###-####, Monday through Friday between the hours of 8:00AM –5:00PM EST. Sincerely,[redacted]Executive RelationsVerizon Wireless

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was told I had 14 days to try out their service and only had to pay a restocking fee for the return. I returned the phones in 9 days and paid the fee. Later, I received a bill for $371.33 and was told by financial services that I should have read the contract before I signed it regardless of what the sales person told me, and I was billed first month and a month in advance and even though I only had the phone for 9 days, I would have to pay all this bill. Verizon should not be able to fool customers with double talk and be paid for service they are not providing.Desired Settlement: I am willing to pay for service for the 9 days I had the phone but not more than a month and a half where I had no business with Verizon.

Business

Response:

August 29, 2014

I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint Mr. [redacted] states he activated service with Verizon Wireless and was informed he could return his purchase within 14 days and would only receive a restocking fee; however, he returned his equipment within nine days and received a bill for $371.33. Mr. [redacted] states was informed by Financial Services he was billed for the first month and a month in advance, and requests to be credited for service billed outside nine days. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns.

Our records show Mr. [redacted] activated two lines of service on July 1, 2014, with the Verizon Edge program. , which allows customers to purchase the latest devices with an affordable payment plan of 20 monthly installments. Verizon Wireless offers a 14-day return period in which equipment can be returned for a full refund minus a $35.00 Restocking Fee. Verizon Wireless bills one month in advance and the July 1, 2014, billing statement reflects service billed between July 1, 2014, and August 1, 2014. In addition to his monthly access charges, the statement reflects a $35.00 Activation Fee per line and Device Installment charges. Our records show Mr. [redacted] ported his service out on July 10, 2014, which disconnected his service. The August 1, 2014, billing statement includes credit adjustments for service billed between July 11, 2014, and August 1, 2014; however, he was billed the monthly device installments, as the equipment was not returned.

I spoke to Mr. [redacted] about his concerns and the above findings. Mr. [redacted] informed me the equipment had been returned. In reaching out to the [redacted], the equipment was determined to be received, but the Edge Agreements were not canceled. I requested Mr. [redacted]’s Edge Agreements to be canceled and the equipment to be refunded. Mr. [redacted] is satisfied with the resolution and has no other concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive a bill or statement showing a zero balance and no negative items are placed on my credit report.

Regards,

Review: I was an excellent customer of Verizon Wireless for 7 years. Two years ago I moved to my current location and Verizon doesn't work where I live now. I kept our contract until July 2014, the contract end date. I called Verizon on 1 August 2014 to terminate the service. After that, I began receiving a bill for service. I called Verizon at least 3 times telling them that I had cancelled service on 1 August 2014. They said they could see in their system that the request to terminate service was there, but that the termination action didn't get completed. They assured me they would take care of it. I continue to receive automated telephone calls from Verizon. The last bill I received was from Verizon Wireless, 455 Duke Drive, Franklin, TN 37067 was on 11/6/14, Subject: URGENT DISCONNECT WARNING!, stating that I owed $443.95. How can that be when I called to have my service terminated on 1 August 2014?Desired Settlement: I want Verizon Wireless to follow through with the termination of the service I requested on 1 August 2014, remove the debt from my record, and stop calling me.

Business

Response:

This is in response to the above-referenced complaint received by Verizon Wireless (VZW) on December 19, 2014 from the Revdex.com. In her complaint, Ms. [redacted] stated that on August 1, she requested service terminated on her account. The service was never terminated and she continued to be billed. She requests the service terminated and he charges expunged. Upon receipt of the complaint, VZW account records were reviewed. The account reflects that Ms. [redacted] contacted customer service on 8/1/14. However, the invoice shows voice, text, data usage through the time it was disconnected on October 14, 2014. In the interest of a resolution, I offered to settle the balance for $150.00. Ms. [redacted] accepted the offer and considers this matter resolved. Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’s concerns. If she has any questions, I can be reached at ###-###-####, Monday through Friday between 7:30 a.m.–3:30p.m.EST. Sincerely, [redacted]

Verizon Wireless Executive Relations Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,