ISSUE # *** Hey ***, I am so sorry you were not able to print out your Restaurant.com certificatesPlease use the links below to access
your missing vouchers ***
***
*** Please Let me know if you need anything else from usFeel free to contact me directly at *** Best, ***
Hi ***, Unfortunately we will be unable to to unlock your account due to your violation of our terms and conditions with regards to reselling Lenovo ProductsSo far you have earned 112,points from reselling Lenovo Products and Lenovo has politely asked us to shut down your account
This has been communicated to you twice by our security team and yet we are still seeing shipping activity to a flagged addressDue to your decision to continue reselling using our Perks at Work platform we have decided to shut down your account. Best,Jarrid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Please see the answer from Next JumpThey use *** suggestion to take away all my points/money I got from other merchants (***/***)They took the money from ***/*** because of my purchase, how could they take away those money from meIt does not make senseIt is like I open a bank account in Next Jump, then they said I violate their policy, then they take all my money? That is how they do business?]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom this May Concern, The customer had difficulty accessing her accountThe issue was that she had multiple accounts that were merged, and she was unclear about the credentials for the remaining accountI gave her the username and sent her a reset link. Please let me know if you have any additional questions. Next Jump Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello ***, Everyone has been so apologetic you are giving me a guilt trip! Again, thank you so much for you diligence and professioalism! Sincerely,*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.However, I will not be completely satisfied until my refund has been credited to my account I had to call *** to become involved, since I used *** in order to purchase the item They have also sent an email to nextjump.com to explain the situation *** will send me a confirmation email once the refund has been credited to my account I hope that you will keep this account open until that process occurs Thank you so much for your help in this matter
Sincerely,
*** ***
Hi ***,My name is Monika P*** and I lead the Customer Service team at Perks at WorkWe apologize for this inconvenienceIf you could send us a receipt, we can go ahead and process these points for you.Could you please also take us through the steps of this transaction, we can look into why this
wasn't tracked and make sure his doesn't happen again.Look forward to hearing from you.Thanks, MonikaTell us why here
Hi ***,Thanks for reaching out to us and apologies for any inconvenience with your order.I've reviewed your account and your order has been cancelled and refundedAn additional credit of $has been processed to your *** card ending in *** as of todayYou should see this credit within
5-business daysPlease check with your card issuing bank to verify.Please let me know if you have questions, and have a great rest of your day!Best,Monika
To Whom this May Concern, This customer had a pending claim for inaccurately applied points and a missing creditThe inaccurate earn was adjustedThe credit will be issued in hours, and post in 3-business days, once the account is clearedThis customer was called directly, and agreed
that the matter was resolved should the scheduled credit post in the provided time-frame. Thank you,Next Jump CS
Hey ***, Thank you for elaborating on your credit card issueIt looks like your first failed attempt to link your card prevented all other attempts to go throughYour activity after that only made the account look more suspiciousWe have gone ahead and unlocked your account and your
ability to link your cardsYou should have no more problems. Best,***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company responded that they would work with me but I saw no contact info or way to reach them directly - they asked for my first and last name and acct email which is *** *** * *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello ***, I apologize for the inconvenience this situation has causedWe closed your account because Tom discovered that you created around accounts with us which is against our Terms and ConditionsWe were able to clear your receipts with Samsung and your account has been opened
You should see the points you earned from your Samsung purchases process within to business daysIf you do not see these points then please reach out to me directlyI suggest you do not create multiple accounts as it gets you flagged by our systemIf you have any additional questions or concerns please feel free to contact me directly at *** Best, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thanks for looking into this I can confirm that I have access to my account, and my points I will work with Customer Service to remove any duplicate accounts, and will ensure that the policies are adhered to going forward
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
my WOWpoints account has nothing related with lenovoEven the merchant "lenovo" would not return wowpoints to my account, that's fine, But I have rights to shop on other merchants website through your cooperate perks websiteFurthermore, you have mentioned I have wowpoints available in my account, this is my money!!! Important thing is that I have never received any notice about closing my account and telling me to use my wowpoints ASAP. you mentioned that the security team contacted me sometimes agothat's not completely trueseveral months ago, when I found I could not order lenovo products on corporateperks website(internal lenovo products shop), I contacted your website and I got the reply that my lenovo account was closedthat's finebut you never said this lenovo account means my corporateperks account (on the corporateperks website, there are many more other merchants). Thus, my request is unlock my account so that I have rights and time to use my available WoWpointsThen I don't care anything moreThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
ISSUE # *** Hey ***, I am so sorry you were not able to print out your Restaurant.com certificatesPlease use the links below to access
your missing vouchers ***
***
*** Please Let me know if you need anything else from usFeel free to contact me directly at *** Best, ***
Hi ***, Unfortunately we will be unable to to unlock your account due to your violation of our terms and conditions with regards to reselling Lenovo ProductsSo far you have earned 112,points from reselling Lenovo Products and Lenovo has politely asked us to shut down your account
This has been communicated to you twice by our security team and yet we are still seeing shipping activity to a flagged addressDue to your decision to continue reselling using our Perks at Work platform we have decided to shut down your account. Best,Jarrid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Please see the answer from Next JumpThey use *** suggestion to take away all my points/money I got from other merchants (***/***)They took the money from ***/*** because of my purchase, how could they take away those money from meIt does not make senseIt is like I open a bank account in Next Jump, then they said I violate their policy, then they take all my money? That is how they do business?]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom this May Concern, The customer had difficulty accessing her accountThe issue was that she had multiple accounts that were merged, and she was unclear about the credentials for the remaining accountI gave her the username and sent her a reset link. Please let me know if you have any additional questions. Next Jump Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello ***, Everyone has been so apologetic you are giving me a guilt trip! Again, thank you so much for you diligence and professioalism! Sincerely,*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.However, I will not be completely satisfied until my refund has been credited to my account I had to call *** to become involved, since I used *** in order to purchase the item They have also sent an email to nextjump.com to explain the situation *** will send me a confirmation email once the refund has been credited to my account I hope that you will keep this account open until that process occurs Thank you so much for your help in this matter
Sincerely,
*** ***
Hi ***,My name is Monika P*** and I lead the Customer Service team at Perks at WorkWe apologize for this inconvenienceIf you could send us a receipt, we can go ahead and process these points for you.Could you please also take us through the steps of this transaction, we can look into why this
wasn't tracked and make sure his doesn't happen again.Look forward to hearing from you.Thanks, MonikaTell us why here
Hi ***,Thanks for reaching out to us and apologies for any inconvenience with your order.I've reviewed your account and your order has been cancelled and refundedAn additional credit of $has been processed to your *** card ending in *** as of todayYou should see this credit within
5-business daysPlease check with your card issuing bank to verify.Please let me know if you have questions, and have a great rest of your day!Best,Monika
To Whom this May Concern, This customer had a pending claim for inaccurately applied points and a missing creditThe inaccurate earn was adjustedThe credit will be issued in hours, and post in 3-business days, once the account is clearedThis customer was called directly, and agreed
that the matter was resolved should the scheduled credit post in the provided time-frame. Thank you,Next Jump CS
Hey ***, Thank you for elaborating on your credit card issueIt looks like your first failed attempt to link your card prevented all other attempts to go throughYour activity after that only made the account look more suspiciousWe have gone ahead and unlocked your account and your
ability to link your cardsYou should have no more problems. Best,***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company responded that they would work with me but I saw no contact info or way to reach them directly - they asked for my first and last name and acct email which is *** *** * *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello ***, I apologize for the inconvenience this situation has causedWe closed your account because Tom discovered that you created around accounts with us which is against our Terms and ConditionsWe were able to clear your receipts with Samsung and your account has been opened
You should see the points you earned from your Samsung purchases process within to business daysIf you do not see these points then please reach out to me directlyI suggest you do not create multiple accounts as it gets you flagged by our systemIf you have any additional questions or concerns please feel free to contact me directly at *** Best, ***
Hi ***, Thank youI will look out for your email. Best,Jarrid
Revdex.com:At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thanks for looking into this I can confirm that I have access to my account, and my points I will work with Customer Service to remove any duplicate accounts, and will ensure that the policies are adhered to going forward
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
my WOWpoints account has nothing related with lenovoEven the merchant "lenovo" would not return wowpoints to my account, that's fine, But I have rights to shop on other merchants website through your cooperate perks websiteFurthermore, you have mentioned I have wowpoints available in my account, this is my money!!! Important thing is that I have never received any notice about closing my account and telling me to use my wowpoints ASAP. you mentioned that the security team contacted me sometimes agothat's not completely trueseveral months ago, when I found I could not order lenovo products on corporateperks website(internal lenovo products shop), I contacted your website and I got the reply that my lenovo account was closedthat's finebut you never said this lenovo account means my corporateperks account (on the corporateperks website, there are many more other merchants). Thus, my request is unlock my account so that I have rights and time to use my available WoWpointsThen I don't care anything moreThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***