Viking Magazine Service Inc

To Whom it May ConcernWe have spoken with Ms [redacted], and eliminated any more billing on the order for her, per her request.We have also placed her phone number on our internal do not call list.  Ms [redacted] was happy with said resolution.   Sincerely,  Viking Magazine...

Service

Initial Business Response /* (1000, 5, 2015/07/30) */
Dear Ms. [redacted],
Viking Magazine Service, Inc. (Viking) has received and reviewed the complaint filed by [redacted]. In an attempt to promptly resolve this matter to our customer's satisfaction, Viking has made multiple calls to Mr. [redacted]. ...

Unfortunately, all such calls have gone unanswered and all messages have not been returned. Therefore, we welcome Mr. [redacted] to contact Viking at his convenience and we will gladly assist him. Thank you.
Respectfully,
Viking Magazine Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
Final Consumer Response /* (3000, 12, 2015/08/11) */
To whom it may concern,
I have spoken with the finance dept of Viking Magazine in the past and they were aggressive stating I owe over $900. Their aggressive approach make you feel like a criminal after talking with them.
Please help me. I have served my country for four years in the US Army. Please have Viking Magazine cancel my subscription. Thank you.
Final Business Response /* (4000, 14, 2015/08/21) */
Dear Ms. [redacted],
After careful consideration, Viking Magazine Service, Inc. (Viking) hereby agrees to provide Mr. [redacted] with his desired resolution. While Viking denies any wrongdoing in its brief dealings with Mr. [redacted], we nonetheless thank him for his service to our country and wish him the very best. Thank you.
Sincerely,
Viking Magazine Service, Inc.

Initial Business Response /* (1000, 5, 2015/12/31) */
Dear Ms. [redacted]
Viking Magazine Service, Inc. (VMS) has received and reviewed the complaint filed by Ms. [redacted]. VMS has made multiple attempts to contact Ms. [redacted] to discuss her concerns, but unfortunately all such efforts have...

gone unanswered. Therefore, we welcome Ms. [redacted] to contact us at her convenience and we will gladly assist her. Thank you.
Sincerely,
Viking Magazine Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
The consumer indicated that he/she accepted the business response.

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear Ms. [redacted]
Viking Magazine Service, Inc. (VMS) has received and reviewed the complaint filed by [redacted]. We have attempted to contact Mr. [redacted] regarding his concerns, however we have been unable to connect with him. Therefore,...

please inform Mr. [redacted] that neither VMS, nor its agents, have ever reported any of his information to any credit reporting service. Additionally, VMS agrees to provide Mr. [redacted] with the other remedial measures requested in his desired resolution. Thank you and please contact us with any questions.
Sincerely,
Viking Magazine Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
The consumer indicated that he/she ACCEPTED the business response.

Dear Ms. [redacted],Viking Magazine Service Inc has received and reviewed the complaint filed by Ms. [redacted].  We are pleased to report that we have spoken with Ms. [redacted] and reached a mutually agreeable resolution to this matter.  Therefore, we now consider this matter closed, but we...

remain available to answer any questions that you may have.  Thank you for your assistance.Sincerely,Viking Magazine Service Inc

Initial Business Response /* (1000, 5, 2016/01/20) */
Dear Ms. [redacted]
Viking Magazine Service, Inc. has received and reviewed the complaint filed by [redacted]. In an attempt to promptly resolve this matter, Viking Magazine Service has made multiple attempts to contact Ms. [redacted]. ...

Unfortunately, all such attempts have gone unanswered and all messages have not been returned. Therefore, we welcome Ms. [redacted] to contact Viking at her convenience and we will gladly assist her. Thank you.
Sincerely,
Viking Magazine Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
The customer indicated that he/she ACCEPTED the business response.
Final Consumer Response /* (3000, 12, 2016/02/01) */
I am not happy with the results. I did not originally sign up for magazines. I was trying to win a free Ipad. I feel I was tricked. I called Viking several times. Each time I clearly stated I wanted to cancel all subscriptions. I was told it was to late cancel and nothing could be done.
Due to pressure from your company, I paid two payments for magazines I never wanted. Then, I talked to a representative in your company and explained I could not afford the payments. Your representative told me to stop making payments until November. I also requested at that time for the magazines to be stopped. All magazines went straight to the trash. For several months I did not receive any magazines.
In November I received a notice that my account was overdue. I called and your representative said I had put a stop to my payments. I had not. I again asked to cancel. I was very frustrated. Then, a lawyer advised me to stop payments and contact the Revdex.com.
I do not feel your company is customer friendly. You do not treat people fairly. If a person wants to or needs to cancel a subscription it should be their right.
I am requesting once again for you to cancel all subscriptions and and clear my account off amounts owed.
[redacted]
Final Business Response /* (4000, 14, 2016/02/11) */
Dear Ms. [redacted]
Viking Magazine Service, Inc. has again made multiple attempts to contact Ms. [redacted], but has been unable to reach her. We have however provided Ms. [redacted] with her desired resolution, and we welcome her to contact us at her convenience with any questions. Thank you.
Viking Magazine Service, Inc.

Initial Business Response /* (1000, 5, 2015/10/13) */
Dear Ms. [redacted],
Viking Magazine Service has received and reviewed the complaint filed by [redacted]. Since receiving this complaint we have spoken with Ms. [redacted] and assured her that her desired resolution has been effectuated and...

that her account has not been charged by our company. To this end, we now consider this matter closed and we thank the Revdex.com for its assistance. Thank you.
Sincerely,
Viking Magazine Service
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */

Initial Business Response /* (1000, 5, 2015/12/11) */
Dear Ms. [redacted],
Viking Magazine Service has received and reviewed the complaint filed by Ms. [redacted]. After speaking with Ms. [redacted] we were able to achieve a mutually agreeable resolution to this matter. We thank Ms. [redacted] for...

taking the time to explain her concerns and we thank the Revdex.com for its assistance. Thank you.
Sincerely,
Viking Magazine Service
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
The customer indicated that he/she accepted the business response.

Initial Business Response /* (1000, 5, 2015/06/17) */
Dear Ms. [redacted],
Viking Magazine Service (Viking) has received and reviewed the complaint filed by Ms. [redacted]. Viking has made multiple attempts to contact Ms. [redacted] to discuss her concerns and resolve this matter to her...

satisfaction. Unfortunately, all calls to Ms. [redacted] have gone unanswered and all messages unreturned. Therefore, we welcome Ms. [redacted] to contact Viking at her convenience and we will gladly assist her. Thank you.
Sincerely,
Viking Magazine Service

Initial Business Response /* (1000, 5, 2015/12/18) */
Dear Ms. [redacted],
Viking Magazine Service has received and reviewed the complaint filed by [redacted]. Since receiving the complaint we have contacted Ms. [redacted] in an attempt to amicably resolve this matter and clear up the confusion...

surrounding her order. Specifically, we attempted to explain to Ms. [redacted] that our company does not offer or advertise any Walmart gift card. Furthermore, we deny any wrongdoing as suggested by Ms. [redacted], and regret that we were unsuccessful in achieving a mutually agreeable resolution to this complaint. We thank the Revdex.com for its candid assistance with this complaint. Thank you.
Sincerely,
Viking Magazine Service
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was indeed contacted via a phone call from Viking Magazine, and Viking magazine did deny any verbal agreement their company made and/or the company that feeds into their magazine company made.I did request a refund of my $200.00 or a cancelation of my subscription and a prorated refund for the amount left in the subscriptions if no gift card was going to be issued as stated upon during initial enrollment. All of which was denied by Viking Magazine. I feel very strongly that Viking magazine and the company they use that feeds business into them are using illegal practices to sell their product and I strongly support a formal investigation that needs to be issued into this company, as I was told during this last phone conversation by Viking magazine personally that this is not the fist time a customer was under the understanding a Walmart gift card would be issued. Which again leaves me to believe Viking magazine and the company used to feed into their business are using unethical practices and illegal tactics to sell their products and needs to be investigated.
Final Business Response /* (4000, 9, 2015/12/31) */
Dear Ms. [redacted],
Viking Magazine Service, Inc. (VMS) again denies making any offer or representation to Ms. [redacted] that she would be receiving a Walmart gift card in conjunction with her VMS order. Furthermore, VMS denies using any false or misleading representations in its sales efforts. From VMS' perspective, Ms. [redacted] is confusing VMS' sales offer with that of another unrelated company. In fact, Ms. [redacted]'s complaint speaks to this assumption, as VMS does not use any company to "feed business". Regardless, VMS wishes to conclude this matter so it will grant Ms. [redacted] her desired resolution. Thank you.
Viking Magazine Service, Inc.

Initial Business Response /* (1000, 5, 2016/01/17) */
Dear Ms. [redacted],
Viking Magazine Service, Inc. has received and reviewed the complaint filed by Ms. [redacted]. We are pleased to report that we have spoken with Ms. [redacted] and resolved this matter to her satisfaction. We also would...

like to thank the Revdex.com for its assistance and welcome any questions that you may have. Thank you.
Sincerely,
Viking Magazine Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Viking Magazine has agreed to close out my account.

Dear Ms. [redacted],Viking Magazine Service, Inc. has received and reviewed the complaint filed by Ms. [redacted].  We are pleased to report that we have spoken with Ms. [redacted] and resolved this matter to her satisfaction.  Therefore, we now consider this matter closed, but remain available...

to answer any questions that you may have.  Thank you.Sincerely,Viking Magazine Service, Inc.

Final Consumer Response /* (2000, 5, 2015/06/23) */
Viking Magazine contacted me and said they would cancel all further payments and send the remaining magazines. They said they would put my name on the do not call list and there would be no further contact. Thank You for your help with this...

matter. I am pleased with their response.

Dear Ms. [redacted],Viking Magazine Service Inc has received and reviewed the complaint filed by [redacted].  We have made multiple attempts to contact Mr. [redacted] and resolve this matter to his satisfaction, but all such efforts have either gone unanswered or have been disconnected by Mr. [redacted]....

 Therefore, we have placed Mr. [redacted]'s account in a hold status, which will prevent any additional billing, and welcome him to contact us at his convenience to address his concerns and discuss delivery of his desired resolution.  Thank you and we appreciate your assistance.Sincerely,Viking Magazine Service Inc

Dear Ms. [redacted],Viking Magazine Service Inc. has received and reviewed the complaint filed by [redacted].  We are pleased...

to report that we have spoken with Ms. [redacted] and reached a mutually agreeable resolution to this matter.  Therefore, we now consider this matter closed, but we remain available to answer any questions that you may have.  Thank you.Sincerely,Viking Magazine Service Inc.

Dear Ms. [redacted],Viking Magazine Service, Inc. has received and reviewed the complaint filed by Ms. [redacted].  We are pleased to report that we have spoken with Ms. [redacted] and resolved this matter to her satisfaction.  Therefore, we now consider this matter closed, but remain...

available to answer any questions that you may have.  Thank you.Sincerely,Viking Magazine Service, Inc.

Dear Ms. [redacted],Viking Magazine Service Inc. has received and reviewed the complaint submitted by Ms. [redacted].  We have attempted to contact Ms. [redacted] to discuss her concerns, but have been unable to connect with her.  Regardless, Viking Magazine Service has delivered her desired...

resolution and remains available to answer any questions that Ms. [redacted] may have.  Thank you.Sincerely,Viking Magazine Service Inc.

Initial Business Response /* (1000, 5, 2016/01/20) */
Dear Ms. [redacted]
Viking Magazine Service, Inc. has received and reviewed the complaint filed by Ms. [redacted]. We are pleased to report that we have successfully resolved this matter directly with Ms. [redacted]. Therefore, we now...

consider this matter closed, but remaining available to answer any questions that you may have. Thank you.
Sincerely,
Viking Magazine Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
The customer indicated that he/she ACCEPTED the business response.

Initial Business Response /* (1000, 5, 2015/10/01) */
Dear Ms. [redacted]
Viking Magazine Service, Inc. has received and reviewed the complaint filed by Ms. [redacted]. Please inform Ms. [redacted] that we have provided her with her desired resolution and now consider this matter resolved. Thank...

you and please contact us with any questions.
Sincerely,
Viking Magazine Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */

Dear Ms. [redacted],Viking Magazine Service Inc has received and reviewed the complaint submitted by [redacted].  We are pleased to report that we have spoken with Mr. [redacted] and resolved this matter in a mutually agreeable manner.  Therefore, we now consider this matter closed, but we...

remain available to answer any questions that you may have.  Thank you.Sincerely,Viking Magazine Service Inc