Village Realty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I absolutely DID NOT subscribe to Money magazine, nor did I authorize a subscription, despite what they are claiming.  And they claim that their promotional offer was visible in multiple areas?  No way!  Never have I seen nor accepted an invitation for a no-cost subscription.  I am very careful when visiting website relative to accepting these so-called promotions because I detest them.  This is a blatant attempt by Money magazine to "subscribe" me at no cost and then coerce me to pay for a renewal.  I demand that Money magazine provide non-refutable proof that I authorized this so-called subscription.  The bottom line is that I never asked to subscribe and never authorized a subscription.    So, if I had been subscribed since 09/**, then why have I NEVER received an issue?  Not even one.  And the address on the SECOND RENEWAL NOTICE is my correct mailing address, so there is absolutely NO explanation as to why I never NEVER received any issues.  Smells of a marketing scam.  And why was this the SECOND renewal notice.  I never received a FIRST renewal notice.  Money magazine should be ashamed.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received [redacted] Revdex.com complaint yesterday and I called him immediately to answer his questions and confirm that his Essence subscription has been cancelled as per his request.  I followed up with a personal email as well today.  The subscription was included at no cost whatsoever as...

a thank-you bonus for making a qualifying purchase at a clothing site.  As requested, we have cancelled the Essence bonus subscription.  [redacted] has my direct contact information should he have any additional questions. Thank you.Marti S[redacted], PresidentStrategic Media, LLC

This was a bonus purchase included with an online purchase and there was a large opt-out in the cart page but we are sorry that this customer didn't see that.  We have gone ahead and put in a cancellation request.  She may still receive another issue but we have put the cancellation...

through.  Thank you.

My name is Marti Schiff and I'm the President of Strategic Media.  I just left [redacted] a voice message with complete details of how she got a bonus subscription to Time Magazine.  I have also put in a cancellation for that subscription.  I left my contact information should she...

have any additional follow up questions.Thank you.

This is Marti Schiff with Strategic Media.  Spoke with someone at this claimant's house and explained that this was a bonus subscription at NO cost whatsoever ever with a qualifying ecommerce purchase.  I left my personal name and phone # should there be any additional questions.  I...

was told the claimant would like to keep the bonus subscription so no further action is needed on our part.

We attempted to reach [redacted] by phone this morning but it went to voicemail so we sent him an email confirming that we are processing a cancellation for Essence today.  He has our contact info should he have any additional questions.  Thank you.

Hi,This is Marti S[redacted], President of Strategic Media.  I tried to call [redacted] earlier today and left a detailed voice message.  She received InStyle as a special bonus included with a qualifying online purchase.  At no time ever was there a bill for the bonus; it was simply a...

thank-you for making a qualifying purchase on the ecommerce site.  As requested, we have cancelled her subscription.   Thank you.

Hello we have left a detailed voice message and email for the complainant.  These were bonus subscriptions included with a qualifying purchase and there is NO charge or automatic renewal ever.  She has my personal email and phone should we have any additional questions....

 We also said we are happy to cancel and unwanted subscriptions all she needs to do is just confirm.  Thank you.

Hi -See email below sent to [redacted] today on this matter.  This was sent after trying to reach him by phone and leaving a detailed voice message.  I left my personal phone and email should he have any further questions.  His subscription has been cancelled and the matter should now be resolved.[redacted]Dear [redacted],My name is [redacted] and I the [redacted] of Strategic Media, LLC.  I just tried to reach you via telephone and left a voice message.  Reaching out now via email.We did do a promotion with xxxx.com in which a one-year bonus subscription to Money was included with a purchase.  It was promoted on the home page and cart pages though it sounds like you did not see it.  In researching this further the subscription began on 10/*/14 and 9 issues were apparently sent to you though you never received them.  We checked with the publisher and with the post office and there were no undeliverable issues returned so to be honest we are all at a loss as to why you never received any issues.  You should have.  And since you didn’t get the issues you were probably even more confused when you got an advanced renewal opportunity from Money.  The good news is we cancelled the subscription on 5/**/15 and any advanced renewal notices should stop shortly.Rest assured that at no time were you billed for this subscription.  It was a bonus subscription with NO bill included with your Restockit purchase to thank you for your patronage.  As you got toward the end of the bonus period Money sent out a letter hoping that you would want to continue at your own cost but you were never under any obligation to do so.  Your email and credit card info were never shared with us or Money magazine at any time.Hopefully this has answered any outstanding questions you may have.  Feel free to call/email me at any time.  My personal contact info is below.Best,

This is Marti S[redacted] with Strategic Media.  I have just emailed the customer above to confirm that her subscription to People Magazine has indeed been cancelled.  I also supplied complete details of the program and how it was she got the bonus (no charge) subscription.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

HiI left a voice message and email for [redacted] today (June **, 2015) with complete details on how she got People StyleWatch.   She received a bonus one-year subscription to People Stylewatch  included with a qualifying purchase at a women's fashion site.  There was NO additional cost...

for the bonus which was included with her purchase.  The subscription will not automatically renew.  We would be happy to cancel the bonus subscription if she wishes and left her my personal phone and email to answer any questions she may have.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have received yet ANOTHER email (7/**/16) from the magazine telling me of my new subscription! I do not want a subscription!!! This business is lying! There was no button anywhere on a check out page! I went back to every website I ordered from and nothing was there for a magazine subscription! Who sold my information to them?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After speaking with an service agent it seems the issue has been clarified and another party sett up the subscription and it has been stopped.  After reviewing the response of the business in reference to complaint ID [redacted], I find that this resolution is satisfactory to me and the matter...

has been resolved.
Sincerely,
[redacted]

Hi,I just spoke with [redacted] and explained how she received Essence as a bonus (no charge) with a qualifying online purchase.  We have already put through the cancellation.  She was going to email Revdex.com as well to let you know that her concerns have promptlybeen addressed. Thank you.

This is Marti S[redacted] with Strategic Media.  I left a detailed voice message for [redacted] this morning and just followed up with an email as well explaining how it is her daughter received the bonus subscription.  There was NO charge for this bonus and it does not auto-renew.  It...

was just a thank you for making a qualifying purchase on ecommerce site. We immediately added her daughter's name and address to our Do Not Promote list so she will not get any other offers from us again.And I have asked [redacted] if she would like us to cancel the subscription as well.  She has my personal contact info (phone and email) should she wish to do so I would be happy to process that for her immediately as well.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is [redacted], President of Strategic Media.  Immediately upon receiving this Revdex.com complaint I emailed and called the [redacted].She is fully aware of our promotion now and how she received the People Magazine bonus subscription and, at her request, have cancelled this subscription and...

will ensure she doesn't receive any additional subscriptions like this in the future.  I do believe her issue is now fully resolved.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is Marti S[redacted], President of Strategic Media.  I tried to call [redacted] personally today to explain that she is getting 15 weekly issues (not 15 months) of People as a bonus for making a qualifying site purchase at NO cost to her ever (no auto renew either).  Unfortunately I was...

unable to speak to her but I did leave a detailed voice message and followed up with a personal email.  Should we wish to cancel we would be happy to do so otherwise we hope she enjoys the People mini subscription.  Thank you.